All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Flexera One - IT Asset Management - APAC Jul 29, 2024 08:00-09:00 PDT
Flexera will be upgrading the Flexera One IT Asset Management Data APIs in the Asia-Pacific Production environment. This upgrade will result in a brief downtime for IT Asset Management within the maintenance window outlined below:

UTC: July 29, 03:00 PM - July 29, 04:00 PM
PDT : July 29, 08:00 AM - July 29, 09:00 AM
CEST: July 29, 05:00 PM - July 29, 06:00 PM
AEST: July 30, 01:00 AM - July 30 02:00 AM
Posted on Jul 25, 2024 - 08:30 PDT
Scheduled Maintenance - Flexera One - APAC Aug 10, 2024 01:00-03:00 PDT
Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our APAC instance. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: August 10, 01:00AM - 03:00AM
CDT: August 10, 03:00AM - 05:00AM
CEST: August 10, 10:00AM - 12:00PM
AEST: August 10, 06:00PM - 08:00PM
UTC: August 10, 08:00AM - 10:00AM
EDT : August 10, 04:00AM - 06:00AM
Posted on Jul 26, 2024 - 13:37 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Jul 26, 2024
**Canceled**Scheduled Maintenance - Flexera One - APAC
Completed - Important Update: Please note that the scheduled maintenance has been moved to August 10th, 2024. Please visit the new link for more details: https://status.flexera.com/incidents/78240r1s8fsn.
Jul 26, 13:49 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility, Technology Spend and Technopedia in our APAC instance. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: July 27 01:00AM - 03:00AM
CDT: July 27 03:00AM - 05:00AM
CEST: July 27 10:00AM - 12:00PM
AEST: July 27 06:00PM - 08:00PM
UTC: July 27 08:00AM - 10:00AM
Jul 23, 12:49 PDT
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Flexera One - IT Asset Management North America: Production Release 2024R1.1
Completed - The scheduled maintenance has been completed.
Jul 24, 20:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 25 01:00 AM - July 25 03:00 AM
PDT: July 24 06:00 PM - July 24 08:00 PM
CEST: July 25 03:00 AM - July 25 05:00 AM
AEST: July 25 11:00 AM - July 25 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 22, 08:37 PDT
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Flexera One - IT Asset Management - NA - Inventory Processing Disruption
Resolved - The backlog has reduced significantly to acceptable levels, and the upload rate is now back to normal. As a result, the incident has been resolved and will be transitioned to problem management for further investigation to determine the underlying cause and improve monitoring capabilities for faster detection and resolution in the future.
Jul 21, 18:04 PDT
Investigating - Incident Description: We experienced a disruption with inventory processing in the NA environment on the IT Asset Management platform over the weekend. Although this issue has been resolved, there may be ongoing impacts, including delays in inventory processing and a backlog in client beacons.

Priority: P2

Restoration Activity: We have observed some failures that likely contributed to the issue and have engaged additional SMEs to thoroughly investigate the underlying causes and full scope of the impact. Our team is actively monitoring the situation to ensure that all processing tasks are completed successfully and to address any residual effects. We will provide updates as we continue to work through this.
Jul 21, 09:47 PDT
Jul 20, 2024
Scheduled Maintenance - US3 - Self-Service and CWF
Completed - The scheduled maintenance has been completed.
Jul 20, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self-Service and CWF environments for US-3.

Dates/Times:
PDT: July 20th, 06:00 AM to 10:00 AM
UTC: July 20th, 01:00 PM to 5:00 PM
IST: July 20th, 06:30 PM to 10:30 PM
AEST: July 20th, 11:00PM to July 21st 03:00AM

During this maintenance work, customers will be able to access Self Service, CWF console, and Flexera One Automation but may experience delay in processing requests
Jul 17, 08:57 PDT
Jul 19, 2024

No incidents reported.

Jul 18, 2024
Flexera One - IT Asset Management - NA - Batch Failures Resulting in Temporary Active Directory User Import Suspension
Resolved - We have extended our monitoring throughout this week and have detected no anomalies or recurrence of the issue. Our temporary measures have ensured sustained stability, and our long-term action plans are progressing smoothly towards implementation. Consequently, we have marked this incident as resolved and transitioned it to a problem management investigation.

This investigation will oversee the completion of the long-term fix, expected by the end of this week. A post-mortem report will be published in the coming days, detailing the actions taken for long-term measures.
Jul 18, 08:56 PDT
Update - There have been no new reports of issues, and our temporary measures continue to maintain system stability. According to our technical team's latest analysis, our testing and validation processes are on track. We anticipate moving forward with a full deployment by the end of this week.
Jul 17, 10:05 PDT
Update - The recent updates have successfully passed initial functionality tests. We are currently performing performance tests to ensure these enhancements work reliably. Our goal is to maintain consistent stability and efficiency of our systems.

Further updates will be provided as progress is made.
Jul 16, 06:52 PDT
Monitoring - The testing and validation phase is still ongoing, and our technical teams continue to make significant progress. While manual interventions and temporary measures have prevented any new issues, we have decided to prolong our monitoring process to ensure that the fixes remain effective and contribute to a stable, long-term solution. We appreciate your understanding as we work diligently to enhance our systems. We will continue to provide updates as we progress.
Jul 15, 16:10 PDT
Update - We have actively monitored the environment throughout the weekend and can confirm that there have been no batch failures or alerts related to connection issues. Our team continues to oversee batch processing tasks and Active Directory imports to ensure system stability.

Additionally, our technical team has completed the coding process and is now engaged in thorough testing and validation to ensure that all updates function as anticipated before their production deployment.

We are committed to maintaining a stable and reliable service and will provide updates as new information becomes available.
Jul 15, 08:05 PDT
Update - We have been actively monitoring the environment throughout the weekend. As of our latest evaluation, there have been no alerts or additional complications reported. Our team continues to closely observe the batch processing tasks and Active Directory imports. We are diligently working to identify the specific causes of the blockages to prevent future occurrences and ensure a stable service environment.

Thank you for your patience and understanding as we address this issue. We will provide further updates as they become available.
Jul 14, 09:12 PDT
Identified - Our teams have been actively discussing strategies to mitigate the problem and expedite the recovery process. In line with the proposed approach to managing recurring AD import failures, our technical team has proactively lifted the previously enforced AD block. This action is intended to enhance our monitoring and management capabilities throughout the weekend. We are closely monitoring for any blocked session alerts and are prepared to immediately terminate any processes that pose a risk, to prevent further database and connection failures.

Our primary objective continues to be ensuring a seamless and successful import/reconcile process for our customers. We plan to reassess the situation after the weekend and will decide whether to reimpose the AD block based on the outcomes. This strategy is aimed at maintaining system stability while addressing the underlying issue.

We will continue to provide updates as more information becomes available and further actions are taken.
Jul 12, 14:37 PDT
Update - Our technical teams have made substantial progress on the fix. Once development is finalized, we will conduct comprehensive testing and validation before proceeding with implementation. Concurrently, we are monitoring the environment to ensure ongoing stability. We will keep you updated as we make progress.
Jul 12, 11:03 PDT
Update - Due to the AD inventory block, we expect no further batch processing failures to occur. However, the temporary AD disablement is affecting the normal flow of user data imports for all customers.
Jul 11, 14:45 PDT
Investigating - Incident Description: We are currently experiencing a recurring issue with connection errors during overnight batch processing tasks on the IT Asset Management platform in the NA region. This issue is impacting multiple organizations, resulting in batch task failures and delayed reconciliations.

Our assessment indicates that these connection errors are likely due to a potential bug in the Active Directory (AD) user import process, which has been causing a high number of blocked sessions and subsequent connection failures over the past few nights.

Priority: P2

Restoration Activity: To mitigate the connection errors affecting overnight batch processing, we have temporarily disabled the AD user import process for all customers and adjusted our monitoring thresholds for quicker issue detection. Our team is working on a permanent fix to address the bug and ensure long-term stability. Continuous monitoring is in place to prevent further disruptions.
Jul 11, 14:12 PDT
Jul 17, 2024
Jul 16, 2024
Scheduled Maintenance - US-3 - Self Service and CWF
Completed - The scheduled maintenance has been completed.
Jul 16, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-3.

US-3 Self-Service and CWF environments will be unavailable during the maintenance window below:

PST: July 16th, 02:30 AM to 04:30 AM
UTC: July 16th, 09:30 AM to 11:30 AM
IST: July 16th, 03:00 PM to 05:00 PM
AEST: July 16th, 07:30 PM to 09:30 PM

As a result of this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation during this period.
Jul 9, 11:04 PDT
Jul 15, 2024
Flexera One - IT Asset Management Europe: Production Release 2024R1.1
Completed - The scheduled maintenance has been completed.
Jul 15, 13:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.1 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 15 06:00 PM - July 15 08:00 PM
PDT: July 15 11:00 AM - July 15 01:00 PM
CEST: July 15 08:00 PM - July 15 10:00 PM
AEST: July 16 04:00 AM - July 16 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 12, 11:30 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R1.1
Completed - The scheduled maintenance has been completed.
Jul 15, 10:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.1 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 15 04:00 PM - July 15 06:00 PM
PDT: July 15 09:00 AM - July 15 11:00 AM
CEST: July 15 06:00 PM - July 15 08:00 PM
AEST: July 16 02:00 AM - July 16 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 12, 11:24 PDT
Jul 14, 2024
Jul 13, 2024
Scheduled Maintenance on the Self Service and CWF for US-3
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-3.

US-3 Self-Service and CWF environments will be unavailable during the maintenance window below:

Dates/Times:
PDT: July 13th, 06:00 AM to 10:00 AM
UTC: July 13th, 01:00 PM to 5:00 PM
IST: July 13th, 06:30 PM to 10:30 PM
AEST: July 13th, 11:00PM to July 14th 03:00AM

As a result of this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation during this period.

Components:
Legacy Cloud Management (Cloud Management Dashboard - Shard 3, Self-Service - Shard 3). CMP Automation
Jul 8, 01:12 PDT
Jul 12, 2024
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