Scheduled Maintenance - Snow Atlas - Production - Australia Southeast Region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 2025 - 03:00 PDT
Scheduled - Snow Atlas will be upgrading the NATS messaging components to the latest version in the Australia Southeast Region.

Users may experience intermittent access disruptions during this maintenance window as infrastructure updates are performed.


Dates/Times:
PST: March 26th, 3:00 AM to 5:00 AM
UTC: March 26th, 11:00 AM to 1:00 PM
IST: March 26th, 4:30 PM to 6:30 PM
AEDT: March 26th, 10:00 PM to March 27th 12:00 AM
Mar 26, 2025 03:00-05:00 PDT
Flexera One - IT Asset Management - NA - Inventory Data Delayed
Update - We have made adjustments within the platform to optimize processing for tenants with higher inventory volumes. Early indicators suggest that these changes are beginning to reduce the backlog. Our teams are continuing to monitor performance closely and will evaluate further tuning as needed to ensure continued progress.
Mar 25, 2025 - 22:40 PDT
Update - We are preparing additional enhancements to optimize how inventory processing is prioritized across the platform. These improvements are intended to dynamically allocate resources based on backlog size, helping to improve responsiveness for tenants with higher volumes. Implementation planning is underway, and we will continue to provide updates as progress continues.
Mar 25, 2025 - 20:21 PDT
Update - We have implemented additional infrastructure changes to improve inventory processing throughput. These changes build on previous efforts and are designed to accelerate progress in reducing the existing backlog. Monitoring remains ongoing, and we continue to evaluate further adjustments as needed to ensure consistent and timely inventory data updates across the platform.
Mar 25, 2025 - 15:34 PDT
Update - We have implemented infrastructure optimizations to improve inventory processing throughput. Early indicators show increased processing rates, and our teams are actively monitoring the impact of these changes. Additional measures are being evaluated to further reduce the backlog and ensure timely reflection of inventory data across the platform.
Mar 25, 2025 - 14:30 PDT
Investigating - Incident Description: We are currently investigating an inventory processing backlog affecting IT Asset Management (ITAM) services in the North America region. As a result, customers may experience delays in the reflection of the most recent inventory data within the platform.

Priority: P2

Restoration Activity: Our teams are actively reviewing processing behavior and evaluating targeted remediation steps to reduce the backlog and ensure timely inventory updates. We are continuing to assess options to mitigate impact and will share further updates as progress is made.
Mar 25, 2025 - 13:21 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Degraded Performance
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Degraded Performance
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Under Maintenance
Snow Atlas - America Operational
Snow Atlas - Australia Under Maintenance
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Snow Atlas - Production - UK-South Region Mar 26, 2025 10:00-14:00 PDT

We will be upgrading the NATS messaging components to the latest version across all Snow Atlas environments and enhancing messaging authentication components in the UK-South production environment.

Users may experience intermittent access disruptions during this maintenance window as we perform infrastructure updates.

UK-South Region:
Dates/Times:
PST: March 26th, 10:00 AM to 2:00 PM
UTC: March 26th, 6:00 PM to 10:00 PM
IST: March 26th, 11:30 PM to March 27th 3:30 AM
AEDT: March 27th, 5:00 AM to 9:00 AM
Posted on Mar 19, 2025 - 04:14 PDT

Scheduled Maintenance - Snow Atlas - Production - West Europe Region Mar 26, 2025 12:00-16:00 PDT

We will be upgrading the NATS messaging components to the latest version across all Snow Atlas environments and enhancing messaging authentication components in the WEU production environment.

Users may experience intermittent access disruptions during this maintenance window as we perform infrastructure updates.

Dates/Times:
PST: March 26th, 12:00 PM to 4:00 PM
UTC: March 26th, 8:00 PM to 12:00 AM
IST: March 27th, 1:30 AM to 5:30 AM
AEDT: March 27th, 7:00 AM to 11:00 AM
Posted on Mar 19, 2025 - 04:12 PDT

Scheduled Maintenance - Flexera One - NA Mar 27, 2025 00:00-02:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 2025 - 16:39 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on U.S. instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 00:00 am - 02:00 am
CDT: Mar 27 02:00 am - 04:00 am
CET: Mar 27 08:00 am - 10:00 am
AEDT: Mar 27 06:00 pm - 08:00 pm
UTC: Mar 27 07:00 am - 09:00 am
EDT: Mar 27 03:00 am - 05:00 am
IST: Mar 27 12:30pm - 02:30pm
Mar 24, 2025 - 11:38 PDT

Scheduled Maintenance - Flexera One - APAC Mar 27, 2025 09:00-11:00 PDT

Flexera will be conducting updates to Power BI data models and reports on APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 09:00 am - 11:00 am
CDT: Mar 27 11:00 am - 01:00 pm
CET: Mar 27 05:00 pm - 07:00 pm
AEDT: Mar 28 03:00 am - 05:00 am
UTC: Mar 27 04:00pm - 06:00pm
EDT: Mar 27 12:00 pm - 02:00 pm
IST: Mar 27 09:30pm - 11:30pm
Posted on Mar 25, 2025 - 06:56 PDT

Scheduled Maintenance - Flexera One - EU Mar 27, 2025 10:00-12:00 PDT

Flexera will be conducting updates to Power BI data models and reports on EU instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 10:00 am - 12:00 pm
CDT: Mar 27 12:00 pm - 02:00 pm
CET: Mar 27 06:00 pm to 08:00 pm
AEDT: Mar 28 04:00 am - 06:00 am
UTC: Mar 27 05:00 pm - 07:00 pm
EDT: Mar 27 01:00 pm - 03:00 pm
IST: Mar 27 10:30pm - Mar 28 12:30am
Posted on Mar 25, 2025 - 07:01 PDT

Scheduled Maintenance: Flexera One - IT Visibility - NAM Mar 27, 2025 14:00-16:00 PDT

Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

IST: Mar 27 14:00
UTC: Mar 27 08:30
PDT: Mar 27 01:30
CEST: Mar 27 09:30
AEDT: Mar 27 19:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Mar 24, 2025 - 21:36 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC Mar 27, 2025 20:00-22:00 PDT

Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

IST: Mar 27 08:30
UTC: Mar 27 03:00
PDT: Mar 26 20:00
CEST: Mar 27 04:00
AEDT: Mar 27 14:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Mar 24, 2025 - 21:41 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU Mar 27, 2025 22:30 - Mar 28, 2025 00:30 PDT

Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

IST: Mar 27 11:00
UTC: Mar 27 05:30
PDT: Mar 26 22:30
CEST: Mar 27 06:30
AEDT: Mar 27 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Mar 24, 2025 - 21:40 PDT

Scheduled Maintenance on the CWF, Self Service on US4 & US3 environment Mar 29, 2025 06:30-07:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 2025 - 08:48 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4 and US3.

US-4 & US-3 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: March 29th, 06:30 AM to 07:30 AM
UTC: March 29th, 01:30 PM to 02:30 PM
IST: March 29th, 07:00 PM to 08:00 PM
AEDT: March 29th, 11:30PM to March 30th 12:30 AM

During this maintenance work, customers will see intermittent issues on Self Service, CWF console, and Flexera One Automation.
Mar 24, 2025 - 08:42 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Mar 26, 2025
Scheduled Maintenance - Snow Atlas - Production - East US 2 Region
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 PDT
Scheduled - Snow Atlas will be upgrading the NATS messaging components to the latest version in the East US 2 region.

Users may experience intermittent access disruptions during this maintenance window as infrastructure updates are performed.


Dates/Times:
PST: March 26th, 12:00 AM to 2:00 AM
UTC: March 26th, 8:00 AM to 10:00 AM
IST: March 26th, 1:30 PM to 3:30 PM
AEDT: March 26th, 7:00 PM to 9:00 PM
Mar 19, 04:20 PDT
Mar 25, 2025
Cloud Cost Optimization (CCO) - EU & NA Regions - Cost Allocation Discrepancies
Resolved - Upon further investigation, we have identified that the issue was limited to a small subset of customers and did not impact the core functionality of the Cloud Cost Optimization platform. There was no impact to the broader customer base, and the platform continues to function as expected.

The behavior was tied to specific configuration scenarios and has since been addressed. No further issues have been observed, and the overall impact was minimal. This incident is now considered closed.
Mar 25, 12:53 PDT
Update - We have confirmed that account metadata is being retrieved successfully, but in some cases, it isn’t being applied as expected during processing. Our teams are reviewing how this data is handled and are looking closely at execution details to isolate where the breakdown is occurring.

We are also comparing behaviors across impacted environments to determine whether the issue is systemic or configuration-specific. Investigation is ongoing and we’ll continue to share updates as progress is made.
Mar 25, 11:08 PDT
Update - We are making progress in addressing the cost allocation discrepancies identified in certain configurations. Our team is actively gathering data and conducting tests to resolve the issue effectively. We appreciate your patience and will continue to provide updates as more information becomes available.
Mar 25, 09:26 PDT
Update - Our technical teams are actively investigating the issue. We have identified patterns where discrepancies occur under certain configurations, though this isn't consistent across all organizations.​

To assist in resolving this, we are collecting relevant data and conducting internal tests to better understand and address the issue.​

We will continue to provide updates as we make progress.
Mar 25, 08:22 PDT
Investigating - Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the EU and NA regions. While the platform remains accessible, this issue may impact the process used to assign costs, leading to some allocations not being performed correctly. As a result, customers may notice incorrect or missing cost allocations in their billing centers.​

Priority: P3

Restoration Activity: Our technical team is actively investigating the root cause of the failures and is working on restoring the correct functionality as swiftly as possible. Comprehensive backend log reviews are ongoing, and we will continue to provide updates as we make progress towards a resolution.

Note: It's important to note that while the platform remains accessible, these allocation issues are isolated and do not indicate a broader system outage.
Mar 25, 06:21 PDT
Flexera One - IT Asset Management - NA - Reconciliation and Inventory Delay Issues
Resolved - We have completed our investigation and resolved the issues impacting IT Asset Management (ITAM) services for a subset of customers in the North America region. Reconciliation, inventory processing, and UI performance have returned to normal, and backlog processing is complete.

Any lingering issues with downstream services identified during this incident have been determined to have a separate cause and will be tracked and addressed independently. This incident is now considered resolved.
Mar 25, 11:58 PDT
Update - We are continuing to monitor system performance. While improvements have been observed, some backlog processing remains in progress.

In parallel, we are investigating delays related to downstream inventory data processing. Our teams are actively working on remediation and will share further updates as we move forward.
Mar 25, 09:30 PDT
Update - Inventory processing has returned to normal following the resolution of earlier issues. Backlog processing is progressing, but it may take additional time to fully clear.

We are continuing to monitor system performance and are evaluating next steps to improve processing efficiency in related downstream services. Further updates will be shared as progress continues.
Mar 24, 21:26 PDT
Update - System performance has recovered, and services are currently operational. Processing of the remaining backlog is ongoing and may take additional time to complete.

As a long-term measure, we are discussing allocating additional resources to support improved processing capacity and reduce the risk of similar delays in the future.
Mar 24, 16:33 PDT
Update - Our teams continue to monitor processing performance and are working through backlog recovery. We are also assessing whether the ongoing service degradation may be impacting additional customers.
Mar 24, 14:18 PDT
Identified - Incident Description: We are currently addressing disruptions in our IT Asset Management (ITAM) services affecting a subset of customers in the North America region. These issues are impacting reconciliation processes, inventory updates, and user interface performance. Customers may encounter delays in these areas, including delayed Application Recognition Library (ARL) imports.

Priority: P2

Restoration Activity: Immediate measures, including failovers and scheduler restarts, have been implemented to mitigate these disruptions, resulting in improved processing times. Our teams are actively working to ensure continued stability and smooth operation of the services. We will continue to provide updates as we make further progress.
Mar 24, 13:08 PDT
Mar 24, 2025
Flexera One - IT Asset Management Europe: Production Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 24, 12:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 24 06:00 PM - March 24 08:00 PM
PDT: March 24 11:00 AM - March 24 01:00 PM
CEST: March 24 07:00 PM - March 24 09:00 PM
AEST: March 25 05:00 AM - March 25 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 21, 08:33 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 24, 10:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 24 04:00 PM - March 24 06:00 PM
PDT: March 24 09:00 AM - March 24 11:00 AM
CEST: March 24 05:00 PM - March 24 07:00 PM
AEST: March 25 03:00 AM - March 25 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 21, 08:30 PDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Scheduled Maintenance on the CWF, Self Service on US4 environment
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.
Dates/Times:
PST: March 22nd, 06:00 AM to 08:00 AM
UTC: March 22nd, 01:00 PM to 03:00 PM
IST: March 22nd, 06:30 PM to 08:30 PM
AEDT: March 23rd, 12:00AM to March 23rd 02:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Mar 16, 21:49 PDT
Mar 21, 2025
Flexera One - IT Asset Management - EU & NAM - Multiple inventory imports are failing
Resolved - Continuous successful imports have been confirmed in the EU and US regions following our recent hotfix. This issue primarily impacted our US and EU customers and has been thoroughly addressed to restore full functionality of inventory imports.

Initially, we assessed a potential impact in the APAC region. However, these cases have been determined to be unrelated to the incident affecting the US and EU regions. We are actively addressing these isolated instances in APAC separately, and there is no broader impact observed in that region.

We will issue a formal post-mortem report in the coming days. This incident is now resolved.
Mar 21, 10:39 PDT
Monitoring - Following the recent hotfix deployment, we have observed successful inventory imports for multiple customers who previously encountered issues. We are closely monitoring the situation to ensure consistent performance across all regions.
Mar 20, 17:20 PDT
Update - The hotfix has been successfully deployed across all production environments. We are currently monitoring the situation and conducting additional validations to ensure its effectiveness.
Mar 20, 08:51 PDT
Update - Our technical teams have completed initial testing of the implemented fix and are now conducting further validations to ensure its effectiveness and stability. Given the complexity of the issue, we are taking a meticulous approach to minimize any potential risks. We remain on track and will continue to provide timely updates as we progress. Thank you for your patience and support as we work toward a resolution.
Mar 19, 04:43 PDT
Update - We have identified that the recent inventory import issues are due to a change in the file compression method used by our IT Asset Management (ITAM) system. Older versions of our Beacon software utilize a different compression method, leading to compatibility issues during the import process.​

Our technical teams have implemented a fix, which is currently undergoing rigorous testing to ensure its effectiveness and stability. Given the complexity of the issue, this process is thorough and may span over the next few days. We will continue to provide periodic updates as we make progress. We appreciate your patience and understanding as we work diligently to address this issue.
Mar 18, 11:45 PDT
Identified - Incident Description: We are currently addressing an issue impacting inventory imports for IT Asset Management (ITAM) services in the EU & NAM regions. While the system remains accessible, some tenants are experiencing inventory upload failures following the recent 2024 R2.2 Production upgrade.

Priority: P2

Restoration Activity: Our technical teams have identified the root cause and have a workaround in place. They are actively working on a permanent resolution, and we will provide further updates as progress continues.
Mar 18, 01:18 PDT
Snow Atlas - West Europe - SAM Core Errors
Resolved - At this time, all services are fully operational, and no further disruptions are observed. Our analysis has shown that the issue had minimal impact, with the majority of customers remaining unaffected. This incident has been resolved.
Mar 21, 10:19 PDT
Update - The service continues to operate normally. As a precaution, we are performing extended monitoring to ensure there are no lingering issues. While message processing has been restored and the service remains stable, we are also conducting additional validations to confirm data integrity.
Mar 20, 16:15 PDT
Update - The affected service is operational, and all message streams have been restored. While the service remains stable, we are conducting additional validations to ensure data integrity. We will continue to monitor and assess the situation and provide updates as needed.
Mar 20, 14:49 PDT
Update - The affected service is operational, but message processing is still ongoing. We anticipate it may take a few hours to complete. Our teams are actively monitoring the progress, and we will continue to provide updates as we make progress
Mar 20, 09:15 PDT
Update - The services remain stable following our remediation efforts, we are conducting additional validations and extending our monitoring period before officially declaring the services as fully restored.
Mar 20, 03:57 PDT
Monitoring - Incident Description: Our teams are currently investigating an issue affecting the Snow Atlas platform, where users may encounter errors when accessing SAM Core functionality. This issue impacts multiple customers in the West Europe region, resulting in pages throwing errors or loading incorrectly for affected users within Snow Atlas SAM Core. Some users may have faced intermittent issues with SaaS, audit logging and currency as well.

Priority: P2

Restoration Activity: Our technical team was promptly engaged and was able to isolate an overloaded server as the root cause. They have performed the necessary restarts to restore the services and are observing a huge improvement. We are monitoring the situation closely and will keep you informed of any developments.
Mar 20, 01:28 PDT
Mar 20, 2025
Mar 19, 2025
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been canceled. A notification will be posted once a new maintenance window is scheduled.
Mar 19, 08:21 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Mar 20 11:30 pm - 01:30 am
PDT: Mar 20 06:30 am - 08:30 am
CST: Mar 20 07:30 am - 09:30 am
UTC: Mar 20 01:30 pm - 03:30 pm
CEST: Mar 20 03:30 pm - 05:30 pm
EDT: Mar 20 09:30 am - 11:30 am
IST: Mar 20 07:00pm - 09:00pm
Mar 17, 23:47 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been canceled. A notification will be posted once a new maintenance window is scheduled.
Mar 19, 08:21 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Mar 20 00:00 am - 02:00 am
CST: Mar 20 01:00 am - 03:00 am
CEST: Mar 20 09:00 am - 11:00 am
AEST: Mar 20 05:00 pm - 07:00 pm
UTC: Mar 20 07:00 am - 09:00 am
EDT: Mar 20 03:00 am - 05:00 am
IST: Mar 20 12:30pm - 02:30pm
Mar 17, 23:45 PDT
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been canceled. A notification will be posted once a new maintenance window is scheduled.
Mar 19, 08:21 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Mar 20 05:30 pm - 07:30 pm
PDT: Mar 20 08:30 am - 10:30 am
CST: Mar 20 09:30 am - 11:30 am
UTC: Mar 20 03:30 pm - 05:30 pm
AEST: Mar 21 01:30 am - 03:30 am
EDT: Mar 20 11:30 am - 01:30 pm
IST: Mar 20 09:00pm - 11:00pm
Mar 18, 00:23 PDT
Mar 18, 2025
Mar 17, 2025
Flexera One - IT Asset Management North America: UAT Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 17, 20:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 18 01:00 AM - March 18 03:00 AM
PDT: March 17 06:00 PM - March 17 08:00 PM
CEST: March 18 02:00 AM - March 18 04:00 AM
AEST: March 18 12:00 PM - March 18 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 13, 14:18 PDT
Flexera One - IT Asset Management Europe: UAT Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 17, 14:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 17 06:00 PM - March 17 08:00 PM
PDT: March 17 11:00 AM - March 17 01:00 PM
CEST: March 17 07:00 PM - March 17 09:00 PM
AEST: March 18 05:00 AM - March 18 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 13, 14:01 PDT
Flexera One - IT Asset Management Australia: UAT Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 17, 11:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: March 17 04:00 PM - March 17 06:00 PM
PDT: March 17 09:00 AM - March 17 11:00 AM
CEST: March 17 05:00 PM - March 17 07:00 PM
AEST: March 18 03:00 AM - March 18 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 13, 14:02 PDT
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Mar 17, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 03:30 PDT
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:

Maintenance Window:
PDT : Mar 17 2025, 3:30 AM to 5:30 AM
UTC : Mar 17 2025, 10:30 AM to 12:30 PM
IST : Mar 17 2025, 4:00 PM to 6:00 PM
AEST: Mar 17 2025, 8:30 PM to 10:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Mar 11, 05:01 PDT
Mar 16, 2025
Cloud Management Platform - Self-Service Shard 3 & Shard 4 - Service Degradation
Postmortem - Read details
Mar 21, 05:02 PDT
Resolved - This incident has been resolved.
Mar 16, 11:11 PDT
Update - The platform has returned to normal operations. Our team will continue to monitor the system to ensure sustained stability.
Mar 16, 10:43 PDT
Monitoring - The technical team has identified and replaced the affected server and is now conducting validation checks to ensure stability.
Mar 16, 10:29 PDT
Identified - Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform.

Priority: P1

Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.
Mar 16, 09:49 PDT
Scheduled Maintenance - Flexera One - Europe
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 PDT
Scheduled - A Flexera provider will be updating the email notification service in the EU region. Users may experience errors when sending or receiving notifications for approximately 5 hours during the update.

PDT: March 16th 01:00 am - 06:00 am
CDT: March 16th 03:00 am - 08:00 am
CET: March 16th 09:00 am - 02:00 pm
AEDT: March 16th 07:00 pm - March 17th 12:00 am
UTC: March 16th 08:00 am - 01:00 pm
EDT: March 16th 04:00 am - 09:00 am
GMT: March 16th 08:00 am - 01:00 pm
Mar 13, 16:38 PDT
Mar 15, 2025

No incidents reported.

Mar 14, 2025
Scheduled Maintenance - Flexera One - North America
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 13:00 PDT
Scheduled - A Flexera provider will be updating the email notification service. Users may experience errors when sending or receiving notifications for approximately 5 hours during the update.

PDT: March 14th 01:00 pm - 06:00 pm
CDT: March 14th 03:00 pm - 08:00 pm
CET: March 14th 09:00 pm - March 15th 02:00 am
AEDT: March 15th 07:00 am - 12:00 pm
UTC: March 14th 08:00 pm - March 15th 01:00 am
EDT: March 14th 04:00 pm - 09:00 pm
IST: March 14th 08:00 pm - March 15th 01:00 am
Mar 13, 16:34 PDT
Cloud Management Platform - Self-Service Shard 3 & Shard 4 - Service Degradation
Postmortem - Read details
Mar 21, 03:18 PDT
Resolved - All services are now operating as expected, and logs continue to show stable performance. This incident has been resolved.
Mar 14, 08:22 PDT
Monitoring - The affected services have been restored, and logs indicate stable performance. We will continue to monitor the system to ensure stability.
Mar 14, 08:02 PDT
Update - The team has identified the issue and is actively working on mitigation. We will provide further updates as progress is made.
Mar 14, 07:32 PDT
Update - The impacted server has been replaced, and we are monitoring the system to ensure full recovery.
Mar 14, 07:29 PDT
Identified - Initial investigations indicate that a front-end server has become unresponsive. Our team is actively working on a replacement to restore functionality. We will provide further updates as progress is made.
Mar 14, 07:14 PDT
Investigating - Issue Description: We are currently investigating an issue that may impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 3 and Shard 4. As a result, customers may be unable to use self-service capabilities, including creating or accessing Cloud Apps. Additionally, customers on Shard 4 may experience intermittent issues when logging into the RightScale platform.

Priority: P1

Restoration Activity:
Our technical teams are actively engaged and assessing the situation. We are also exploring potential solutions to restore functionality as quickly as possible.
Mar 14, 06:55 PDT
Mar 13, 2025
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Mar 13, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Mar 13 11:30 pm - 01:30 am
PDT: Mar 13 06:30 am - 08:30 am
CST: Mar 13 07:30 am - 09:30 am
UTC: Mar 13 01:30 pm - 03:30 pm
CEST: Mar 13 03:30 pm - 05:30 pm
EDT: Mar 13 09:30 am - 11:30 am
IST: Mar 13 07:00pm - 09:00pm
Mar 10, 23:11 PDT
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Mar 13, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:30 PDT
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:

Maintenance Window:
PDT : Mar 13 2025, 3:30 AM to 5:30 AM
UTC : Mar 13 2025, 10:30 AM to 12:30 PM
IST : Mar 13 2025, 4:00 PM to 6:00 PM
AEST: Mar 13 2025, 8:30 PM to 10:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Mar 11, 05:00 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Mar 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:00 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Mar 13 00:00 am - 02:00 am
CST: Mar 13 01:00 am - 03:00 am
CEST: Mar 13 09:00 am - 11:00 am
AEST: Mar 13 05:00 pm - 07:00 pm
UTC: Mar 13 07:00 am - 09:00 am
EDT: Mar 13 03:00 am - 05:00 am
IST: Mar 13 12:30pm - 02:30pm
Mar 10, 23:10 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Mar 13, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 23:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2025-03-13 01:30
PDT: 2025-03-12 23:30
UTC: 2025-03-13 06:30
AEDT: 2025-03-13 17:30
IST: 2025-03-13 12:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Mar 9, 23:00 PDT
Mar 12, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Mar 12, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 20:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Mar 13 5:30 am to 7:30 am
PDT: Mar 12 08:30 pm - 10:30 pm
CST: Mar 12 09:30 pm - 11:30 pm
UTC: Mar 13 03:30 am - 05:30 am
AEST: Mar 13 01:30 pm - 03:30 pm
EDT: Mar 12 11:30 pm - Mar 06, 01:30 am
IST: Mar 13 09:00am - 11:00am
Mar 10, 23:17 PDT
Flexera One - Technology Intelligence Platform/IT Visibility - APAC - Web UI errors
Resolved - Incident Description: Our teams have detected an issue affecting Flexera One Technology Intelligence web UI in the APAC region. The affected customers may encounter an error message when attempting to access ITV/Technology Intelligence Platform Web UI pages.

Priority: P2

Restoration Activity: Our teams have been actively engaged and successfully identified the root cause of the issue. They have implemented the necessary configuration changes and confirmed that the WebUI is now functioning properly.
Mar 12, 21:13 PDT
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Mar 12, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 04:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2025-03-12 06:30
PDT: 2025-03-12 04:30
UTC: 2025-03-12 11:30
AEDT: 2025-03-12 22:30
IST: 2025-03-12 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Mar 9, 22:59 PDT
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