Flexera One - IT Asset Management - North America - Inventory Processing Delays
Update - Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog.

To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while validating the impact of these changes.

Investigation into the underlying cause remains ongoing. While the backlog continues to decrease, technical teams are continuing to analyze the intermittent processing behaviour observed during the incident and validate long-term service stability.

We will continue to provide updates as recovery progresses.
Aug 26, 2026 - 14:05 PDT
Update - Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors.

Technical teams continue to monitor service stability and investigate the underlying cause of the incident.

We will continue to provide updates as recovery progresses.
Aug 25, 2026 - 18:30 PDT
Update - Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed.

Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health.

We will provide further updates as more information becomes available.
Aug 25, 2026 - 12:05 PDT
Update - Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
Aug 25, 2026 - 03:00 PDT
Monitoring - Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability.

Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining impact.
Aug 24, 2026 - 14:21 PDT
Identified - Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.

Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.

We will provide further updates as more information becomes available.
Aug 24, 2026 - 09:38 PDT
Update - Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.

Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affected organizations and processing activity remains ongoing. Further updates will be provided as more information becomes available.
Aug 24, 2026 - 07:57 PDT
Investigating - Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays and restore normal processing. Further updates will be provided as more information becomes available.
Aug 24, 2026 - 06:04 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Degraded Performance
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Degraded Performance
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Flexera One - IT Visibility - US Aug 26, 2026 23:30 - Aug 27, 2026 01:30 PDT

Flexera will be performing maintenance on IT Visibility in the US production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 27 12:00
UTC: Aug 27 06:30
PDT: Aug 26 23:30
CEST: Aug 27 08:30
AEST: Aug 27 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Aug 24, 2026 - 07:04 PDT

Aug 26, 2026

Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Aug 26, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:15 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 26 21:45
UTC: Aug 26 16:15
PDT: Aug 26 09:15
CEST: Aug 26 18:15
AEST: Aug 27 02:15

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Aug 24, 07:05 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 26 20:30
UTC: Aug 26 15:00
PDT: Aug 26 08:00
CEST: Aug 26 17:00
AEST: Aug 27 01:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Aug 24, 07:06 PDT

Aug 25, 2026

Spot - Service Degradation
Resolved - Our investigation determined that an internal service responsible for monitoring and resource state management became unresponsive, which contributed to the issues reported during the incident, including instances remaining in a Resuming state longer than expected, resource state discrepancies, and under-capacity alerts.

Our technical teams performed recovery actions, including restarting the affected service, and have since observed stable service operation. Following validation and monitoring, we have confirmed that affected services have returned to normal operation.

This incident is now considered resolved. A post-incident review is ongoing, and we will continue to evaluate opportunities for improvement.
Aug 25, 22:57 PDT
Monitoring - We are continuing to observe stable service behavior across the affected areas, and the previously reported symptoms are no longer being observed. Our technical teams are closely monitoring the environment and validating service stability across affected customer workloads.We will continue to monitor and provide a further update once monitoring activities are complete or if additional information becomes available.
Aug 25, 21:41 PDT
Update - Our technical teams are observing early signs of recovery and are actively monitoring service behavior while validating the impact across affected customer workloads.

Investigation and recovery efforts remain ongoing. We will continue to provide updates as we learn more and confirm service stability.
Aug 25, 21:23 PDT
Investigating - Incident Description:
 We are investigating an issue affecting portions of the Spot platform. Customers may experience instances remaining in a Resuming state longer than expected, under-capacity alerts, and discrepancies between resource status information displayed in Spot and AWS. In some cases, customers may observe differences between the status shown in the Spot console and the actual status reported by AWS for affected resources. Our technical teams are actively investigating the scope and impact of the issue.

Priority: P2

Restoration Activity:
 Our technical teams are actively investigating the issue and assessing its impact across affected services and customer workloads. Current efforts are focused on identifying the underlying cause, validating the full scope of customer impact, and restoring normal service behavior. Further updates will be provided as more information becomes available.
Aug 25, 20:44 PDT

Aug 24, 2026

Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Aug 24, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).
Software Vulnerability Research will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-08-24 00:30 – 02:30
PDT: 2026-08-23 22:30 – 00:30
UTC: 2026-08-24 05:30 – 07:30
AEST: 2026-08-24 15:30 – 17:30
IST: 2026-08-24 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Aug 21, 07:06 PDT

Aug 23, 2026

Aug 22, 2026

Scheduled maintenance - Snow Atlas - Australia region
Completed - The scheduled maintenance has been completed.
Aug 22, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 13:00 PDT
Scheduled - Maintenance will be performed on Snow Atlas production cluster across Australia-hosted environments as part of the database migration activity.

Impact:
Applications using the respective database cluster may experience temporary unavailability or intermittent service interruptions during the migration. Once the migration is completed, services are expected to resume normal operation.

Dates/Times:

IST: August 22, 01:30 AM - August 23, 7:30 AM
UTC: August 21, 08:00 PM – August 23, 02:00 AM
EDT: August 21, 04:00 PM – August 22, 10:00 PM
Sweden Time (CEST): August 21, 10:00 PM – August 23, 04:00 AM
AEST: August 22, 06:00 AM – August 23, 12:00 PM
PDT: 21 August, 1:00 PM - 22 August, 7:00 PM
Aug 9, 22:25 PDT

Aug 21, 2026

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Flexera One - IT Asset Management North America: Production Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 19, 20:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:00 PDT
Update - The version to be upgraded to has been corrected to 2026R1.2
Aug 17, 02:42 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 01:39 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: August 20 02:00 AM - August 20 04:00 AM
PDT: August 19 07:00 PM - August 19 09:00 PM
CEST: August 20 04:00 AM - August 20 06:00 AM
AEST: August 20 12:00 PM - August 20 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 17, 01:37 PDT

Aug 18, 2026

Flexera One - APAC - Access discruption
Resolved - Following extended monitoring and verification activities, our teams have confirmed that services remain stable and no further impact has been observed. The incident has been resolved, and all affected services are fully operational.
Aug 18, 05:13 PDT
Monitoring - A fix has been implemented, and access to the Flexera One platform has been restored. Our teams are conducting additional validation activities and continue to closely monitor service health and performance to confirm stability and ensure all services remain fully operational.
Aug 18, 04:47 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 03:50 PDT
Update - As the investigation has progressed, our teams have identified indications that the issue is not isolated to IT Asset Management and may have broader impact across the Flexera One platform in APAC. Remediation efforts are underway against the identified cause, and teams are focused on restoring full service stability. Additional updates will be provided as more information becomes available.
Aug 18, 03:43 PDT
Identified - Our investigation has identified a configuration issue as the likely cause of the impact. Teams are actively working to implement and validate corrective measures to restore normal service operation. Further updates will be provided as the investigation progresses.
Aug 18, 03:18 PDT
Investigating - Incident Description: We are currently investigating an issue affecting access to Flexera One services in the APAC region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.

Priority: P1

Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Aug 18, 02:32 PDT
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Aug 18, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 02:32 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-08-18 00:30 – 02:30
PDT: 2026-08-17 22:30 – 00:30
UTC: 2026-08-18 05:30 – 07:30
AEST: 2026-08-18 15:30 – 17:30
IST: 2026-08-18 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Aug 9, 22:16 PDT

Aug 17, 2026

Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Aug 17, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).
Software Vulnerability Research will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-08-17 00:30 – 02:30
PDT: 2026-08-16 22:30 – 00:30
UTC: 2026-08-17 05:30 – 07:30
AEST: 2026-08-17 15:30 – 17:30
IST: 2026-08-17 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Aug 9, 22:18 PDT

Aug 16, 2026

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Flexera Support Cases - Delayed or Failed Email Notifications for Case Updates
Postmortem - Read details
Aug 21, 02:14 PDT
Resolved - After extended monitoring, our teams have confirmed that all email updates are being delivered successfully. This incident has been declared as resolved.
Aug 13, 22:41 PDT
Monitoring - Our teams have implemented corrective measures and are observing positive results. Initial validation testing has been successful, indicating that the mitigation actions are effective. We will continue to closely monitor the service to ensure ongoing stability and will provide further updates as they become available.
Aug 12, 06:50 PDT
Update - Our teams continue working toward a resolution. Additional investigation and coordination with the appropriate teams are underway to restore normal email flow. We will provide further updates as more information becomes available.
Aug 10, 03:10 PDT
Update - Our teams continue to work toward a resolution. During the ongoing investigation, we identified that in some instances emails from Flexera may be being blocked by SharePoint. Addressing this issue requires additional investigation and coordination with the relevant parties to ensure the appropriate corrective actions are taken. We will continue to provide updates as more information becomes available.
Aug 8, 03:48 PDT
Identified - Our teams have identified the cause of the issue and are currently working to resolve it.
Aug 7, 05:28 PDT
Investigating - Issue Description: Our teams have identified that some Flexera customers' email systems are rejecting emails sent containing notifications of updates on Flexera Support cases.


Priority: P3

Restoration Activity:
Technical teams are actively investigating the issue.
In the meantime, please login to the Flexera Community and use the Support Case portal at https://community.flexera.com/s/case/Case/Default to review case status and check for any updates.
Aug 6, 21:55 PDT

Aug 12, 2026

Flexera One – IT Asset Management – EU – Reconciliation Failures
Resolved - Following extended monitoring, our teams have confirmed that the platform has remained stable and no recurrence of the issue has been observed since the remediation actions were completed. Reconciliation processing continues to operate normally, connectivity with the Reconcile service remains healthy, and all validation checks have been successful.

Based on the sustained stability of the environment and the absence of any further failures, this incident has been resolved
Aug 12, 22:57 PDT
Update - We are continuing to monitor for any further issues.
Aug 12, 20:27 PDT
Monitoring - Our teams identified a configuration issue introduced during the completion of a standard release earlier today, which prevented an instance from successfully communicating with the Reconcile service.

The affected instance's configuration process was successfully re-executed, restoring the required settings and re-establishing connectivity with the Reconcile service. Validation testing confirmed normal service operation, and reconciliation processing has resumed successfully. The environment remains under monitoring to ensure continued stability.
Aug 12, 20:27 PDT
Investigating - Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Aug 12, 18:08 PDT
Flexera One - IT Asset Management Europe: Production Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 12, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: August 12 06:00 PM - August 12 08:00 PM
PDT: August 12 11:00 AM - August 12 01:00 PM
CEST: August 12 08:00 PM - August 12 10:00 PM
AEST: August 13 04:00 AM - August 13 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 10, 09:10 PDT
Flexera One - IT Asset Management Australia: Production Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 12, 10:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: August 12 04:00 PM - August 12 06:00 PM
PDT: August 12 09:00 AM - August 12 11:00 AM
CEST: August 12 06:00 PM - August 12 08:00 PM
AEST: August 13 02:00 AM - August 13 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 10, 08:33 PDT
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