Scheduled Maintenance - Snow Atlas Production Environment - West Europe (WE) Region
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 12:00 PST
Scheduled - Scope: Maintenance will be performed on the production cluster in the West Europe (WE) Region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates on the messaging services.

Reason: We are migrating our messaging components to more secure, encryption-at-host node pools to enhance overall system security.

Schedule:
PDT: November 20th, 12:00 PM to 4:00 PM
UTC: November 20th, 8:00 PM to 12:00 AM
IST: November 21st, 1:30 AM to 5:30 AM
AEST: November 21st, 7:00 AM to 11:00 AM
Nov 20, 2024 12:00-16:00 PST

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Under Maintenance
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Under Maintenance
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Under Maintenance
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera Community Maintenance Nov 22, 2024 17:00 - Nov 25, 2024 12:00 PST
Update - The Flexera Community will undergo scheduled maintenance in preparation for the launch of a new community site. This will result in limited self-service options via the community during the maintenance window:

UTC: November 23, 01:00 AM - November 25, 10:00 PM
PDT: November 22, 05:00 PM - November 25, 12:00 PM
CEST: November 22, 02:00 AM - November 25, 11:00 PM
AEST: November 23, 12:00 PM - November 26, 07:00 AM

For more information visit the community: https://community.flexera.com/t5/Community-Notices/New-Flexera-Community-Coming-November-25th/ba-p/340890
Nov 13, 2024 - 08:19 PST
Scheduled - The Flexera Community will undergo scheduled maintenance in preparation for the launch of a new community site. This will result in limited self-service options via the community during the maintenance window:

UTC: November 23, 01:00 AM - November 25, 10:00 PM
PDT: November 22, 05:00 PM - November 25, 12:00 PM
CEST: November 22, 02:00 AM - November 25, 11:00 PM
AEST: November 23, 12:00 PM - November 26, 07:00 AM

For more information visit the community: https://community.flexera.com/t5/Community-Notices/New-Flexera-Community-Coming-November-25th/ba-p/340890
Nov 01, 2024 - 14:45 PDT
Scheduled Maintenance on the CWF, Self Service on US4 environment Nov 23, 2024 06:00-10:00 PST
Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: November 23rd, 06:00 AM to 10:00 AM
UTC: November 23rd, 01:00 PM to 05:00 PM
IST: November 23rd, 06:30 PM to 10:30 PM
AEST: November 23rd, 11:00PM to November 24th 03:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Posted on Nov 11, 2024 - 22:59 PST
Scheduled Maintenance - IT Visibility- US Nov 28, 2024 00:00-02:00 PST
Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Nov 28 00:00 am - 02:00 am
CST: Nov 28 01:00 am - 03:00 am
CEST: Nov 28 09:00 am - 11:00 am
AEST: Nov 28 05:00 pm - 07:00 pm
UTC: Nov 28 07:00 am - 09:00 am
EDT: Nov 28 03:00 am - 05:00 am
IST: Nov 28 12:30pm - 02:30pm
Posted on Nov 20, 2024 - 03:45 PST
Scheduled Maintenance - IT Visibility-APAC Nov 28, 2024 06:30-08:30 PST
Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Nov 28 11:30 pm - 01:30 am
PDT: Nov 28 06:30 am - 08:30 am
CST: Nov 28 07:30 am - 09:30 am
UTC: Nov 28 01:30 pm - 03:30 pm
CEST: Nov 28 03:30 pm - 05:30 pm
EDT: Nov 28 09:30 am - 11:30 am
IST: Nov 28 07:00pm - 09:00pm
Posted on Nov 20, 2024 - 03:46 PST
Scheduled Maintenance - IT Visibility-EU Nov 28, 2024 08:30-10:30 PST
Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Nov 28 05:30 pm - 07:30 pm
PDT: Nov 28 08:30 am - 10:30 am
CST: Nov 28 09:30 am - 11:30 am
UTC: Nov 28 03:30 pm - 05:30 pm
AEST: Nov 29 01:30 am - 03:30 am
EDT: Nov 28 11:30 am - 01:30 pm
IST: Nov 28, 09:00pm - 11:00pm
Posted on Nov 20, 2024 - 03:48 PST
Scheduled Maintenance on the CWF, Self Service on US4 environment Nov 30, 2024 06:00-10:00 PST
lexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: November 30th, 06:00 AM to 10:00 AM
UTC: November 30th, 01:00 PM to 05:00 PM
IST: November 30th, 06:30 PM to 10:30 PM
AEST: November 30th, 11:00PM to December 1st 03:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Posted on Nov 11, 2024 - 22:58 PST
Scheduled Maintenance - IT Visibility- US Dec 5, 2024 00:00-02:00 PST
Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Dec 5 00:00 am - 02:00 am
CST: Dec 5 01:00 am - 03:00 am
CEST: Dec 5 09:00 am - 11:00 am
AEST: Dec 5 05:00 pm - 07:00 pm
UTC: Dec 5 07:00 am - 09:00 am
EDT: Dec 5 03:00 am - 05:00 am
IST: Dec 5 12:30pm - 02:30pm
Posted on Nov 20, 2024 - 03:50 PST
Scheduled Maintenance - IT Visibility-APAC Dec 5, 2024 06:30-08:30 PST
Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Dec 5 11:30 pm - 01:30 am
PDT: Dec 5 06:30 am - 08:30 am
CST: Dec 5 07:30 am - 09:30 am
UTC: Dec 5 01:30 pm - 03:30 pm
CEST: Dec 5 03:30 pm - 05:30 pm
EDT: Dec 5 09:30 am - 11:30 am
IST: Dec 5 07:00pm - 09:00pm
Posted on Nov 20, 2024 - 03:51 PST
Scheduled Maintenance - IT Visibility-EU Dec 5, 2024 08:30-10:30 PST
Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Dec 5 05:30 pm - 07:30 pm
PDT: Dec 5 08:30 am - 10:30 am
CST: Dec 5 09:30 am - 11:30 am
UTC: Dec 5 03:30 pm - 05:30 pm
AEST: Dec 6 01:30 am - 03:30 am
EDT: Dec 5 11:30 am - 01:30 pm
IST: Dec 5, 09:00pm - 11:00pm
Posted on Nov 20, 2024 - 03:52 PST
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Past Incidents
Nov 20, 2024
Scheduled Maintenance - Snow Atlas Production Environment - UK-South (UKS) Region
Completed - The scheduled maintenance has been completed.
Nov 20, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 PST
Scheduled - Scope: Maintenance will be performed on the production cluster in the UK-South (UKS) region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates on the messaging services.

Reason: We are migrating our messaging components to more secure, encryption-at-host node pools to enhance overall system security.

Schedule:
PDT: November 20th, 10:00 AM to 2:00 PM
UTC: November 20th, 6:00 PM to 10:00 PM
IST: November 20th, 11:30 PM to November 21st 3:30 AM
AEST: November 21st, 5:00 AM to 9:00 AM
Nov 13, 09:11 PST
Flexera Community Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 PST
Scheduled - The Flexera Community will undergo scheduled maintenance to prepare for the launch of the new community site. During this time, the community will be placed into read-only mode, meaning no new forum posts, comments on blog posts, or other interactions will be possible. However, support will still be available via the Case Portal and the open new case page.

Maintenance Window:

UTC: November 19, 11:00 PM - November 20, 04:00 PM
PDT: November 19, 03:00 PM - November 20, 08:00 AM
CEST: November 20, 12:00 AM - November 20, 05:00 PM
AEST: November 20, 09:00 AM - November 21, 02:00 AM

Thank you for your understanding and patience.
Nov 18, 09:32 PST
Scheduled Maintenance - Snow Atlas Production Environment - Australia Southeast Region
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 PST
Scheduled - Scope: Maintenance will be performed on the production cluster in the Australia Southeast (ASE) region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates on the messaging services.

Reason: We are migrating our messaging components to more secure, encryption-at-host node pools to enhance overall system security.

Schedule:
PDT: November 20, 3:00 AM to 7:00 AM
UTC: November 20, 11:00 AM to 3:00 PM
IST: November 20, 4:30 PM to 8:30 PM
AEST: November 20, 10:00 PM to November 21, 2:00 AM
Nov 13, 09:06 PST
Nov 19, 2024
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2024-11-19 05:00
PST: 2024-11-19 03:00
UTC: 2024-11-19 11:00
AEDT: 2024-11-19 22:00
IST: 2024-11-19 16:30

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Nov 15, 04:27 PST
Nov 18, 2024
Snow Atlas - APAC, UK South & West Europe - SAM Core Errors
Resolved - The system is currently operational, and no further disruptions have been observed. The team suspects that recurring network problems impacting performance may have caused the issue.

A full root cause analysis will be conducted to identify the underlying cause and implement long-term measures to ensure stability and prevent future recurrences. A formal post-mortem report will also be shared in the coming days.
Nov 18, 09:55 PST
Update - Our teams are analyzing the issue to identify the underlying cause and implement a resolution. Efforts are ongoing, and we are monitoring the situation closely to minimize further impact. We will provide updates as more information becomes available.
Nov 18, 07:10 PST
Investigating - Our teams restarted the services , which resolved the issue for some of the customers. We are still investigating the issue and will provide further updates once they are available.
Nov 18, 02:46 PST
Update - We are continuing to monitor for any further issues.
Nov 18, 01:49 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 01:36 PST
Investigating - Our teams are currently investigating an issue affecting the Snow Atlas platform, where users may encounter errors when accessing SAM Core functionality. This issue impacts multiple customers in the APAC, UKSouth & West Europe regions, resulting in pages throwing errors or loading incorrectly for affected users within Snow Atlas SAM Core.

Priority: P2

Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.
Nov 17, 23:23 PST
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Scheduled Maintenance - Flexera One-IT Visibility- EU
Completed - The scheduled maintenance has been completed.
Nov 14, 10:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:31 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Nov 14 05:30 pm - 07:30 pm
PDT: Nov 14 08:30 am - 10:30 am
CST: Nov 14 09:30 am - 11:30 am
UTC: Nov 14 03:30 pm - 05:30 pm
AEST: Nov 15 01:30 am - 03:30 am
EDT: Nov 14 11:30 am - 01:30 pm
IST: Nov 14, 09:00pm - 11:00pm
Nov 11, 03:30 PST
Scheduled Maintenance - Flexera One-IT Visibility- APAC
Completed - The scheduled maintenance has been completed.
Nov 14, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:30 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Nov 14 11:30 pm - 01:30 am
PDT: Nov 14 06:30 am - 08:30 am
CST: Nov 14 07:30 am - 09:30 am
UTC: Nov 14 01:30 pm - 03:30 pm
CEST: Nov 14 03:30 pm - 05:30 pm
EDT: Nov 14 09:30 am - 11:30 am
IST: Nov 14 07:00pm - 09:00pm
Nov 11, 03:31 PST
Scheduled Maintenance on the CWF, Self Service on US-3 environment
Completed - The maintenance has been canceled. We’ll reschedule it for a later date and send a new notification to customers.
Nov 14, 06:47 PST
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-3.
US-3 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: November 16th, 06:00 AM to 10:00 AM
UTC: November 16th, 01:00 PM to 05:00 PM
IST: November 16th, 06:30 PM to 10:30 PM
AEST: November 16th, 11:00PM to November 17th 03:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Nov 11, 22:57 PST
Scheduled Maintenance - Flexera One-IT Visibility- NAM
Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Nov 14 00:00 am - 02:00 am
CST: Nov 14 01:00 am - 03:00 am
CEST: Nov 14 09:00 am - 11:00 am
AEST: Nov 14 05:00 pm - 07:00 pm
UTC: Nov 14 07:00 am - 09:00 am
EDT: Nov 14 03:00 am - 05:00 am
IST: Nov 14 12:30pm - 02:30pm
Nov 11, 03:28 PST
Nov 13, 2024

No incidents reported.

Nov 12, 2024
Scheduled Maintenance - Cloud Management (all shards) for EU
Completed - The scheduled maintenance has been completed.
Nov 12, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:30 PST
Scheduled - Flexera will be performing maintenance on Cloud Management during below window.
PDT: 11 Nov 08:30 PM - 10:30 PM
UTC: 12 Nov 04:30 AM - 6:30 AM
CEST: 12 Nov 05:30 AM - 7:30 AM
AEST: 12 Nov 03:30 PM - 05:30 PM
IST: 12 Nov 10:00 AM - 12:00 PM
During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that there will be a delay in creating/updating resources.
Nov 8, 00:50 PST
Snow Atlas - West Europe & East US 2 - SAM Core Permission Errors
Resolved - The issue affecting access to SAM Core functionality on the Snow Atlas platform has been resolved. A brief interruption occurred due to a maintenance event in the data center, causing some service components to temporarily lose connection. All services were fully restored shortly afterward, and the platform is now operating normally.
Nov 12, 07:05 PST
Investigating - Issue Description: We are currently experiencing an issue affecting the Snow Atlas platform, where users may encounter permission-related errors when accessing SAM Core functionality. This issue is impacting multiple tenants in the West Europe and East US 2 regions, resulting in limited access to certain areas within Snow Atlas SAM Core.

Priority: P2

Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.
Nov 12, 06:34 PST
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the US production environment for two hours starting at the time below:

UTC: Nov 12 11:30 AM - Nov 12 01:30 PM
PST: Nov 12 03:30 AM - Nov 12 05:30 AM
CEST: Nov 12 12:30 PM - Nov 12 02:30 PM
AEST: Nov 12 10:30 PM - Nov 13 00:30 AM
IST: Nov 12 05:00 PM - Nov 12 07:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 07:13 PST
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Nov 12, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Nov 12 07:30 AM - Nov 12 09:30 AM
PST: Nov 11 11:30 PM - Nov 12 01:30 AM
CEST: Nov 12 08:30 AM - Nov 12 10:30 AM
AEST: Nov 12 06:30 PM - Nov 12 08:30 PM
IST: Nov 12 01:00PM - Nov 12 03:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 07:11 PST
Nov 11, 2024
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Nov 11, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Nov 12 04:30 AM - Nov 12 06:30 AM
PST: Nov 11 08:30 PM - Nov 11 10:30 PM
CEST: Nov 12 05:30 AM - Nov 12 07:30 AM
AEST: Nov 12 03:30 PM - Nov 12 05:30 PM
IST: Nov 12 10:00AM - Nov 12 12:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 07:06 PST
Scheduled Maintenance - Flexera One - IT Asset Management - NA
Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 PST
Scheduled - Flexera will be upgrading Flexera One IT Asset Management Data APIs in the North America Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 12, 04:00 AM - November 12, 06:00 AM
PST: November 11, 08:00 PM - November 11, 10:00 PM
CET: November 12, 05:00 AM - November 11, 07:00 AM
AEDT: November 12, 03:00 PM - November 11, 05:00 PM
IST: November 12, 09:30 AM - November 12, 11:30 AM
Nov 7, 06:49 PST
Flexera One - IT Asset Management North America: Production Release 2024R2
Completed - The scheduled maintenance has been completed.
Nov 11, 19:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 12 01:00 AM - November 12 03:00 AM
PT: November 11 05:00 PM - November 11 07:00 PM
CET: November 12 02:00 AM - November 12 04:00 AM
AET: November 12 12:00 PM - November 12 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 12, 17:00 PST
Scheduled Maintenance on the CWF on EU environment
Completed - The scheduled maintenance has been completed.
Nov 11, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 PST
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation EU environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Maintenance Window timing:
IST (Indian Standard Time): Nov 12th, 07:30 AM to 09:30 AM
AEDT (Australian Eastern Daylight Time): Nov 12th, 01:00 PM to 03:00 PM
CEST (Central European Summer Time): Nov 12th, 03:00 AM to 05:00 AM
UTC (Coordinated Universal Time): Nov 12th, 02:00 AM to 04:00 AM
PST (Pacific Standard Time): Nov 11th, 06:00 PM to 08:00 PM
Nov 6, 22:11 PST
Scheduled Maintenance - Cloud Management (all shards) for APAC
Completed - The scheduled maintenance has been completed.
Nov 11, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 04:30 PST
Scheduled - Flexera will be performing maintenance on Cloud Management during below window.
PDT: 11 Nov 04:30 AM - 5:30 AM
UTC: 11 Nov 12:30 PM - 2:30 PM
CEST: 11 Nov 01:30 PM - 3:30 PM
AEST: 11 Nov 11:30 PM - 01:30 AM
IST: 11 Nov 06:00 PM - 08:00 PM
During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that there will be a delay in creating/updating resources.
Nov 8, 00:53 PST
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Nov 11, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the US production environment for two hours starting at the time below:

UTC: Nov 11 11:30 AM - Nov 11 01:30 PM
PST: Nov 11 03:30 AM - Nov 11 05:30 AM
CEST: Nov 11 12:30 PM - Nov 11 02:30 PM
AEST: Nov 11 10:30 PM - Nov 12 00:30 AM
IST: Nov 11 05:00 PM - Nov 11 07:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 07:01 PST
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Nov 11, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 23:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Nov 11 07:30 AM - Nov 11 09:30 AM
PST: Nov 10 11:30 PM - Nov 11 01:30 AM
CEST: Nov 11 08:30 AM - Nov 11 10:30 AM
AEST: Nov 11 06:30 PM - Nov 11 08:30 PM
IST: Nov 11 01:00PM - Nov 11 03:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 06:26 PST
Nov 10, 2024
Flexera One - IT Visibility - NA - Data Processing Delayed
Resolved - This incident has been resolved. After extended monitoring, our teams have confirmed that all data processing is up to date and has returned to normalcy.
Nov 10, 23:00 PST
Update - The team has identified the bottleneck areas and increased resources significantly. We are seeing positive progress following these measures and will continue to monitor to ensure consistent progress.
Nov 10, 07:05 PST
Update - The backlog processing is ongoing. We are actively monitoring the progress and assessing the allocation of additional resources to speed up the process.
Nov 9, 15:20 PST
Update - The system is steadily reducing the backlog, and data updates are progressing well. We will continue to monitor the situation closely and share updates as we make progress.
Nov 8, 15:02 PST
Update - Our technical teams have been working diligently to expedite the recovery process. An unforeseen inventory issue temporarily delayed progress, but corrective measures have been implemented, and the service is now stable. Data ingestion has resumed, and we continue to closely monitor the situation.
Nov 8, 07:19 PST
Update - The database instance has returned to a healthy state. We will continue to monitor the system and provide an updated ETA.
Nov 8, 02:49 PST
Update - The sync process is progressing smoothly. The primary sync has been completed successfully, and we’re making steady progress on the remaining nodes. Further updates will be provided once synchronization is complete for all nodes.
Nov 7, 20:57 PST
Identified - The data processing issue was due to a disk space problem affecting a database node. We have been actively working with our service provider, and corrective actions have been taken. The system is currently in the process of re-syncing. The initial sync is stable, with completion expected soon, after which additional nodes will be synchronized. We continue to monitor the situation and will provide further updates as progress is made.
Nov 7, 17:32 PST
Update - To expedite the recovery process, we have engaged our service provider and are actively collaborating with them to review and assess impacted services. We will continue to provide updates as we make progress.
Nov 7, 15:17 PST
Investigating - Incident Description: We are currently experiencing a data processing delay affecting IT Visibility (ITV) in the NA region. While the user interface and Dashboards remain accessible, inventory data updates are delayed. All other ITV services continue to operate normally.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to resolve the underlying cause. Mitigation measures have been implemented to reduce impact while we investigate further. We will provide updates as more information becomes available.
Nov 7, 14:25 PST
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Nov 10, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:30 PST
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Nov 11 04:30 AM - Nov 11 06:30 AM
PST: Nov 10 08:30 PM - Nov 10 10:30 PM
CEST: Nov 11 05:30 AM - Nov 11 07:30 AM
AEST: Nov 11 03:30 PM - Nov 11 05:30 PM
IST: Nov 11 10:00AM - Nov 11 12:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Nov 7, 06:21 PST
Nov 9, 2024
Scheduled Maintenance on the Self Service, CWF, CM for US-4
Completed - The scheduled maintenance has been completed.
Nov 9, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 PST
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF, CM environments for US-4.

US-4 Self-Service, CWF, CM environments will be on maintenance.

Dates/Times:
PDT: November 09th, 06:00 AM to 09:00 AM
UTC: November 09th, 01:00 PM to 04:00 PM
IST: November 09th, 06:30 PM to 09:30 PM
AEST: November 09th, 11:00PM to November 10th 02:00AM

During this maintenance work, customers will be unable to access Self Service, CM, CWF console, and Flexera One Automation
Oct 28, 22:46 PDT
Nov 8, 2024
Nov 7, 2024
Nov 6, 2024

No incidents reported.

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