Investigating - Incident Description: We have been alerted to a problem affecting the processing of IT visibility dashboard powered by Gooddata in the NAM region. The issue has been identified on the service provider's end and is currently being addressed. As a result, customers may experience delays in the availability of updated dashboard data.
Priority: P2
Restoration Activity: A support request has been submitted to the service provider. The service provider has confirmed the issue on their side and further discussions are ongoing to ensure a timely resolution.
We will keep an eye on the situation closely and provide updates as we continue to look into it.
Oct 14, 2024 - 01:11 PDT
Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.
Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.
All times are displayed in the Pacific Time Zone.
Flexera One - IT Asset Management - North America
Operational
IT Asset Management - US Beacon Communication
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Operational
IT Asset Management - US Inventory Upload
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Operational
IT Asset Management - US Login Page
?
Operational
IT Asset Management - US Batch Processing System
?
Operational
IT Asset Management - US Business Reporting
?
Operational
IT Asset Management - US SaaS Manager
Operational
IT Asset Management - US Restful APIs
?
Operational
Flexera One - IT Asset Management - Europe
Operational
IT Asset Management - EU Beacon Communication
?
Operational
IT Asset Management - EU Inventory Upload
?
Operational
IT Asset Management - EU Login Page
?
Operational
IT Asset Management - EU Batch Processing System
?
Operational
IT Asset Management - EU Business Reporting
?
Operational
IT Asset Management - EU SaaS Manager
Operational
IT Asset Management - EU Restful APIs
?
Operational
Flexera One - IT Asset Management - APAC
Operational
IT Asset Management - APAC Beacon Communication
?
Operational
IT Asset Management - APAC Inventory Upload
?
Operational
IT Asset Management - APAC Login Page
?
Operational
IT Asset Management - APAC Batch Processing System
?
Operational
IT Asset Management - APAC Business Reporting
?
Operational
IT Asset Management - APAC SaaS Manager
Operational
IT Asset Management - APAC Restful APIs
Operational
Flexera One - IT Visibility - North America
Degraded Performance
IT Visibility US
Degraded Performance
Flexera One - IT Visibility - Europe
Operational
IT Visibility EU
Operational
Flexera One - IT Visibility - APAC
Under Maintenance
IT Visibility - APAC
Under Maintenance
Flexera One - Cloud Management - North America
Operational
Cloud Cost Optimization - US
?
Operational
Cloudscape
Operational
Flexera One - Cloud Management - Europe
Operational
Cloud Cost Optimization - EU
Operational
Flexera One - Cloud Management - APAC
Operational
Cloud Cost Optimization - APAC
Operational
Flexera One – APIs – North America
Operational
api.flexera.com
?
Operational
beta.api.flexera.com
?
Operational
Flexera One – APIs – Europe
Operational
api.flexera.eu
?
Operational
beta.api.flexera.eu
?
Operational
Flexera One – APIs – APAC
Operational
api.flexera.au
?
Operational
Flexera One - SBOM Management - North America
Operational
SBOM Management API - US
Operational
SBOM Management SCA Data Library API - US
Operational
Snow Atlas
Operational
Snow Atlas - America
Operational
Snow Atlas - Australia
Operational
Snow Atlas - Europe
Operational
Snow Atlas - UK South
Operational
Snow Atlas API - Australia
Operational
Snow Atlas API - America
Operational
Snow Atlas API - Europe
Operational
Snow Atlas
Operational
Legacy Cloud Management
Operational
Automation
?
Operational
Cloud Management Dashboard - Shard 3
Operational
Cloud Management Dashboard - Shard 4
Operational
Self-Service - Shard 3
Operational
Self-Service - Shard 4
Operational
Software Vulnerability Manager
Operational
Software Vulnerability Manager Web Portal
?
Operational
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:
UTC: October 16 01:00 AM - October 16 03:00 AM PDT: October 15 06:00 PM - October 15 08:00 PM CEST: October 16 03:00 AM - October 16 05:00 AM AEST: October 16 12:00 PM - October 16 02:00 PM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'. Posted on
Oct 10, 2024 - 21:34 PDT
Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments US-3. US-3 Self-Service, CWF environments will be on maintenance
Dates/Times: PDT: October 17th, 02:30 AM to 04:30 AM UTC: October 17th, 09:30 AM to 11:30 AM IST: October 17th, 03:00 PM to 05:00 PM AEST: October 17th, 07:30 PM to 09:30 PM During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation. Posted on
Oct 10, 2024 - 02:04 PDT
Completed -
The scheduled maintenance has been completed.
Oct 12, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT
Scheduled -
Flexera One will be undergoing maintenance, specifically affecting the IT Visibility, Technology Spend, and Technopedia in our NAM instance.
Please note that this maintenance is being carried out by our Service Provider. During this time, IT Visibility, Technology Spend, and Technopedia dashboards in the NAM instance will be unavailable.
PDT: October 12, 01:00AM - 05:00AM CDT: October 12, 03:00AM - 07:00AM CEST: October 12, 10:00AM - 02:00PM AEDT: October 12, 06:00 PM - 10:00 PM UTC: October 12, 08:00 AM - 12:00 PM EDT : October 12, 04:00AM - 08:00AM
Oct 7, 22:54 PDT
Completed -
The scheduled maintenance has been completed.
Oct 8, 10:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:30 PDT
Scheduled -
Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.
CEST: Oct 8 05:30 pm - 07:30 pm PDT: Oct 8 08:30 am - 10:30 am CST: Oct 8 09:30 am - 11:30 am UTC: Oct 8 03:30 pm - 05:30 pm AEST: Oct 9 01:30 am - 03:30 am EDT: Oct 8 11:30 am - 01:30 pm IST: Oct 8, 09:00pm - 11:00pm
Oct 6, 23:15 PDT
Resolved -
We have reverted the change across all regions to restore functionality. Following the rollback, our health checks have confirmed that all affected services are now fully operational. This incident has been resolved.
Oct 8, 08:36 PDT
Identified -
Our investigations have identified a recent update as the cause of the disruption. Our technical team is currently working on reverting the change. We will keep you informed with updates as progress is made.
Oct 8, 07:20 PDT
Investigating -
Incident Description: We have detected a service disruption affecting our Technology Intelligence Platform, which may be impacting customers in the NAM, APAC, and EU regions. As a result, affected users are currently unable to load PowerBI reports.
Priority: P2
Restoration activity: Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Oct 8, 05:48 PDT
Completed -
The scheduled maintenance has been completed.
Oct 8, 08:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 PDT
Scheduled -
Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.
AEST: Oct 8 11:30 pm - 01:30 am PDT: Oct 8 06:30 am - 08:30 am CST: Oct 8 07:30 am - 09:30 am UTC: Oct 8 01:30 pm - 03:30 pm CEST: Oct 8 03:30 pm - 05:30 pm EDT: Oct 8 09:30 am - 11:30 am IST: Oct 8 07:00pm - 09:00pm
Oct 6, 23:14 PDT
Completed -
The scheduled maintenance has been completed.
Oct 8, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 PDT
Scheduled -
Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.
PDT: Oct 8 00:00 am - 02:00 am CST: Oct 8 01:00 am - 03:00 am CEST: Oct 8 09:00 am - 11:00 am AEST: Oct 8 05:00 pm - 07:00 pm UTC: Oct 8 07:00 am - 09:00 am EDT: Oct 8 03:00 am - 05:00 am IST: Oct 8 12:30pm - 02:30pm
Oct 6, 23:12 PDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 12:37 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT
Scheduled -
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the European Production environment which will result in downtime during a portion of the maintenance window below:
UTC: October 07 06:00 PM - October 07 08:00 PM PDT: October 07 11:00 AM - October 07 01:00 PM CEST: October 07 08:00 PM - October 07 10:00 PM AEST: October 08 05:00 AM - October 08 07:00 AM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 10:32 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 PDT
Scheduled -
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:
UTC: October 07 04:00 PM - October 07 06:00 PM PDT: October 07 09:00 AM - October 07 11:00 AM CEST: October 07 06:00 PM - October 07 08:00 PM AEST: October 08 03:00 AM - October 08 05:00 AM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 06:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:30 PDT
Scheduled -
Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.
Maintenance Window timing:
IST (Indian Standard Time): Oct 7th, 05:00 PM to 07:00 PM AEST (Australian Eastern Standard Time): Oct 7th, 9:30 PM to 11:30 PM CEST (Central European Summer Time): Oct 7th, 01:30 PM to 3:30 PM UTC (Coordinated Universal Time): Oct 7th, 11:30 PM to 01:30 PM PDT (Pacific Daylight Time): Oct 7th, 04:30 AM to 06:30 AM
Oct 3, 07:37 PDT
Resolved -
This incident has been resolved.
Oct 2, 07:59 PDT
Update -
We have continued to observe stability with no further occurrences of the issue.
Oct 2, 07:56 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 1, 03:05 PDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 1, 02:43 PDT
Investigating -
Incident Description: Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures.
Priority: P2
Restoration activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Oct 1, 01:47 PDT
Completed -
The scheduled maintenance has been completed.
Sep 30, 20:49 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 PDT
Scheduled -
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: October 01 01:00 AM - October 01 03:00 AM PDT: September 30 06:00 PM - September 30 08:00 PM CEST: October 01 03:00 AM - October 01 05:00 AM AEST: October 01 11:00 AM - October 01 01:00 PM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 12:40 PDT
Completed -
The scheduled maintenance has been completed.
Sep 30, 16:38 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:00 PDT
Scheduled -
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the European UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: September 30 06:00 PM - September 30 08:00 PM PDT: September 30 11:00 AM - September 30 01:00 PM CEST: September 30 08:00 PM - September 30 10:00 PM AEST: October 01 04:00 AM - October 01 06:00 AM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 11:19 PDT
Completed -
The scheduled maintenance has been completed.
Sep 30, 10:25 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 PDT
Scheduled -
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: September 30 04:00 PM - September 30 06:00 PM PDT: September 30 09:00 AM - September 30 11:00 AM CEST: September 30 06:00 PM - September 30 08:00 PM AEST: October 01 02:00 AM - October 01 04:00 AM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 09:26 PDT