Update - Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.

Further updates will be provided as more information becomes available.

May 23, 2026 - 03:21 PDT
Update - Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.

Further updates will be shared as more information becomes available.

May 22, 2026 - 03:03 PDT
Identified - Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.

Further updates will be provided as validation continues.

May 21, 2026 - 15:37 PDT
Update - Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.

We will provide further updates as more information becomes available.

May 21, 2026 - 02:44 PDT
Update - We are continuing to investigate delayed IT Visibility inventory data updates.

Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.

May 20, 2026 - 10:53 PDT
Update - Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.

Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.

May 19, 2026 - 09:05 PDT
Update - Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.

Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.

May 18, 2026 - 13:20 PDT
Update - Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.
May 18, 2026 - 03:23 PDT
Update - Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.

Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue.
Our teams continue to closely monitor the environment to ensure ongoing platform stability and successful processing of new imports.

May 17, 2026 - 02:19 PDT
Update - We are continuing to monitor IT Visibility inventory data processing.

During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.

We will continue to provide updates as recovery and validation continue.

May 16, 2026 - 18:36 PDT
Monitoring - All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.
May 16, 2026 - 00:32 PDT
Identified - We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.

A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.

May 15, 2026 - 15:13 PDT
Update - Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.
May 15, 2026 - 11:44 PDT
Investigating - Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.

Priority: P2

Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.

May 15, 2026 - 10:11 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Degraded Performance
IT Visibility US Degraded Performance
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SVR - Disaster Recovery May 24, 2026 03:30-07:30 PDT

Flexera conducts periodic failover tests of the Software Vulnerability Research(SVR) service. We will be performing failover tests on Sunday May 24 , 2026 at 03:30 - 07:30 PDT. The Software Vulnerability Research service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:

CDT: 2026-05-24 05:30 - 09:30
PDT: 2026-05-24 03:30 - 07:30
UTC: 2026-05-24 10:30 - 14:30
AEST: 2026-05-24 20:30 - 00:30
IST: 2026-05-24 16:00 - 20:00

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Posted on May 19, 2026 - 02:56 PDT

IT Asset Management - Disaster Recovery Testing May 24, 2026 18:00-21:00 PDT

Flexera conducts periodic failover tests of the Flexera One - IT Asset Management (ITAM) service. We will be performing failover tests on Sunday, May 24th, from 6:00 PM – 9:00 PM PDT. The Flexera One - IT Asset Management - North America service may have a brief service outage during the following window as the service fails over to a different Availability Zone and processing of batch jobs might be delayed.

PDT - Sunday, May 24th 6:00 PM - Sunday, May 24th 9:00 PM
UTC - Monday, May 25th 1:00 AM - Monday, May 25th 4:00 AM
AEST - Monday, May 25th 11:00 AM - Monday, May 25th 2:00 PM

Our SRE Team have a detailed plan to test our automated failover capabilities. If you notice any issues during or after the failover window, please reach out to us immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Posted on May 14, 2026 - 21:48 PDT

Scheduled Maintenance: Flexera One - NAM May 25, 2026 17:00-18:00 PDT

Flexera will be performing maintenance on core Flexera One services in the NAM production environment for 1 hour starting at the time below.

During the maintenance period, customers may experience brief intermittent errors or temporary request failures when signing in or accessing Flexera One functionality.

PDT: May 25 5:00pm – May 25 6:00pm
UTC: May 26 12:00am – May 26 1:00am
CEST: May 26 2:00am – May 26 3:00am
AEST: May 26 10:00am – May 26 11:00am
IST: May 26 5:30am – May 26 6:30am

Posted on May 21, 2026 - 15:15 PDT

Flexera One - IT Asset Management Australia: Production Release 2025 R2.5 May 26, 2026 09:00-11:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2025 R2.5 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 26 04:00 PM - May 26 06:00 PM
PDT: May 26 09:00 AM - May 26 11:00 AM
CEST: May 26 06:00 PM - May 26 08:00 PM
AEST: May 27 02:00 AM - May 27 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on May 21, 2026 - 10:12 PDT

Flexera One - IT Asset Management Europe: Production Release 2025 R2.5 May 26, 2026 11:00-13:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2025 R2.5 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 26 06:00 PM - May 26 08:00 PM
PDT: May 26 11:00 AM - May 26 01:00 PM
CEST: May 26 08:00 PM - May 26 10:00 PM
AEST: May 27 04:00 AM - May 27 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on May 21, 2026 - 10:12 PDT

Scheduled Maintenance – Snow Atlas – West Europe Region May 27, 2026 05:30-07:30 PDT

Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment across Australia-hosted environments as part of planned migration activities.

Impact:
Users may experience temporary access issues and unavailability for impacted applications during the migration and application restart activities.

Dates/Times:

IST: May 27th, 6:00 PM to 8:00 PM
UTC: May 27th, 12:30 PM to 2:30 PM
UK Time (BST): May 27th, 1:30 PM to 3:30 PM
CEST: May 27th, 2:30 PM to 4:30 PM
AEST: May 27th, 10:00 PM to May 28th, 12:00 AM
PDT: May 27th, 5:30 AM – 7:30 AM

Posted on May 22, 2026 - 03:16 PDT

Flexera One - IT Asset Management North America: UAT Maintenance May 27, 2026 19:00-21:00 PDT

Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 28 02:00 AM - May 28 04:00 AM
PDT: May 27 07:00 PM - May 27 09:00 PM
CEST: May 28 04:00 AM - May 28 06:00 AM
AEST: May 28 12:00 PM - May 28 02:00 PM

Posted on May 22, 2026 - 15:15 PDT
May 23, 2026

Unresolved incident: Flexera One - IT Visibility - US - Delayed Inventory Data Updates.

May 22, 2026
May 21, 2026
May 20, 2026
Completed - The scheduled maintenance has been completed.
May 20, 12:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 20 06:00 PM - May 20 08:00 PM
PDT: May 20 11:00 AM - May 20 01:00 PM
CEST: May 20 08:00 PM - May 20 10:00 PM
AEST: May 21 04:00 AM - May 21 06:00 AM

May 14, 21:47 PDT
Completed - The scheduled maintenance has been completed.
May 20, 09:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 20 04:00 PM - May 20 06:00 PM
PDT: May 20 09:00 AM - May 20 11:00 AM
CEST: May 20 06:00 PM - May 20 08:00 PM
AEST: May 21 02:00 AM - May 21 04:00 AM

May 14, 21:45 PDT
May 19, 2026
May 18, 2026
May 17, 2026
Completed - The scheduled maintenance has been completed.
May 17, 21:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025 R2.5 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 18 03:00 AM - May 18 05:00 AM
PDT: May 17 08:00 PM - May 17 10:00 PM
CEST: May 18 05:00 AM - May 18 07:00 AM
AEST: May 18 01:00 PM - May 18 03:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 14, 15:51 PDT
May 16, 2026
Completed - The scheduled maintenance has been completed.
May 16, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 PDT
Scheduled - Flexera conducts periodic failover tests of the IT Visibility service in NAM region. We will be performing failover tests on Saturday, May 16th. The IT Visibility service in NAM region may have brief service outage during the following window as the service fails over.

Dates/Times:

CEST: 04:00 PM – 08:00 PM
PDT: 07:00 AM – 11:00 AM
UTC: 02:00 PM – 06:00 PM
IST: 07:30 PM – 11:30 PM
AEST: 12:00 AM – 04:00 AM
EST: 09:00 AM – 01:00 PM

Our Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

May 11, 06:50 PDT
May 15, 2026
May 14, 2026
Resolved - All backlog processing has been completed and services remain stable. This issue has now been resolved.

Our teams will continue to monitor the platform to ensure ongoing stability. Further details will be shared in a post mortem report.

May 14, 21:42 PDT
Update - Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.

We will provide a final update once these validations are complete.

May 14, 18:30 PDT
Update - Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.

Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.

May 13, 23:54 PDT
Update - Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.

We will continue to monitor progress and provide additional updates as recovery completes.

May 13, 09:07 PDT
Update - Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability.
We will continue to provide updates as recovery progresses or if there are any material changes.

May 13, 03:21 PDT
Update - Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.

May 12, 17:45 PDT
Update - Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.

We will continue to monitor progress and provide additional updates as recovery continues.

May 12, 07:39 PDT
Update - Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.

Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.

May 11, 09:58 PDT
Update - Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
May 11, 04:16 PDT
Monitoring - Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
May 10, 22:06 PDT
Investigating - Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .

Priority: P2

Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and working to restore normal processing. We are monitoring the environment closely and will continue to provide updates as progress is made toward full restoration.

May 10, 20:31 PDT
Completed - The scheduled maintenance has been completed.
May 14, 12:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.5 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 14 06:00 PM - May 14 08:00 PM
PDT: May 14 11:00 AM - May 14 01:00 PM
CEST: May 14 08:00 PM - May 14 10:00 PM
AEST: May 15 04:00 AM - May 15 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 13, 10:50 PDT
Completed - The scheduled maintenance has been completed.
May 14, 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.5 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 14 04:00 PM - May 14 06:00 PM
PDT: May 14 09:00 AM - May 14 11:00 AM
CEST: May 14 06:00 PM - May 14 08:00 PM
AEST: May 15 02:00 AM - May 15 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 13, 10:49 PDT
Completed - The scheduled maintenance has been completed.
May 14, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2026-05-14 00:30
PDT: 2026-05-13 22:30
UTC: 2026-05-14 05:30
AEST: 2026-05-14 15:30
IST: 2026-05-14 11:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.

May 11, 07:49 PDT
May 13, 2026
Completed - This maintenance activity was scheduled by error a day in advance. No upgrade was performed and new communications have already been sent with the correct date and time.
May 13, 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.5 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 13 04:00 PM - May 13 06:00 PM
PDT: May 13 09:00 AM - May 13 11:00 AM
CEST: May 13 06:00 PM - May 13 08:00 PM
AEST: May 14 02:00 AM - May 14 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 13, 08:02 PDT
Resolved - Our technical teams have confirmed that all affected functionality has been fully restored.

Validation has completed successfully, including Elastigroup creation and page load performance. We are marking this incident as resolved and will continue standard monitoring.

May 13, 10:02 PDT
Monitoring - Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.

We are continuing to monitor page load performance and overall functionality before confirming full resolution.

May 13, 09:46 PDT
Identified - Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.

Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.

May 13, 08:45 PDT
Investigating - Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.

May 13, 07:49 PDT
Completed - The scheduled maintenance has been completed.
May 13, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

Dates/Times:
IST: May 13 12:00
UTC: May 13 06:30
PDT: May 12 23:30
CEST: May 13 08:30
AEST: May 13 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

May 6, 03:18 PDT
May 12, 2026
Completed - The scheduled maintenance has been completed.
May 12, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:15 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: May 12 21:45
UTC: May 12 16:15
PDT: May 12 09:15
CEST: May 12 18:15
AEST: May 13 02:15

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

May 6, 03:15 PDT
May 11, 2026
Completed - The scheduled maintenance has been completed.
May 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: May 11 21:30
UTC: May 11 16:00
PDT: May 11 09:00
CEST: May 11 18:00
AEST: May 12 02:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.

May 6, 03:13 PDT
May 10, 2026
Completed - The scheduled maintenance has been completed.
May 10, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:30 PDT
Scheduled - Flexera conducts periodic failover tests of the Software Vulnerability Manager (SVM) service. We will be performing failover tests on Sunday i.e., May 10, 2026 at 03:30 AM - 07:30 AM PDT. The Software Vulnerability Manager service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:
CDT: 2026-05-10 05:30 - 09:30
PDT: 2026-05-10 03:30 - 07:30
UTC: 2026-05-10 10:30 - 14:30
AEST: 2026-05-10 20:30 - 00:30
IST: 2026-05-10 16:00 - 20:00

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

May 4, 23:06 PDT
May 9, 2026
Resolved - Our technical teams have completed validation of the affected areas and confirmed that services have been fully restored.

The platform is now operating normally, and we are continuing to monitor to ensure sustained stability. This issue is considered resolved, and further details will be shared in a post-mortem report.

May 9, 02:47 PDT
Monitoring - Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.

We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.

May 9, 01:29 PDT
Investigating - Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and validating the affected areas. We are also monitoring upstream service provider disruptions that may be contributing to the issue. We will continue to monitor service behavior and work toward restoration.

We will provide another update as soon as additional information is available.

May 8, 15:44 PDT