All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera conducts periodic failover tests of the Flexera One - IT Asset Management (ITAM) service. We will be performing failover tests on Sunday, May 19th, from 6:00 PM – 9:00 PM PDT. The Flexera One - IT Asset Management - North America service may have a brief service outage during the following window as the service fails over to a different AZ and processing of batch jobs might be delayed.

PDT - Sunday, May 19th 6:00 PM - Sunday, May 19th 9:00 PM
UTC - Monday, May 20th 1:00 AM - Monday, May 20th 4:00 AM
AEDT - Monday, May 20th 11:00 AM - Monday, May 20th 2:00 PM

Our SRE Team have a detailed plan to test our automated failover capabilities. If you notice any issues during or after the failover window, please reach out to us immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Posted on May 07, 2024 - 16:11 PDT
Scheduled Maintenance - Automation EU May 22, 2024 23:00 - May 23, 2024 01:00 PDT
Flexera will be performing Scheduled Maintenance on the Automation EU environment.
Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays in applied policies running and recommendation creation for policy incidents.

Maintenance hours:
IST (Indian Standard Time): 23rd May 2023, 11:30 AM - 1:30 PM
AEST (Australian Eastern Standard Time): 23rd May 2023, 4:00 PM - 6:00 PM
CEST (Central European Summer Time): 23rd May 2023, 8:00 AM - 10:00 AM
UTC (Coordinated Universal Time): 23rd May 2023, 6:00 AM - 8:00 AM
PDT (Pacific Daylight Time): 22nd May 2023, 11:00 PM - 1:00 AM (23rd May)

Posted on May 14, 2024 - 23:44 PDT
Scheduled Maintenance - Flexera One - EU May 31, 2024 06:00-09:00 PDT
Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our EU instance. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PDT: May 31, 06:00AM - 09:00AM
CDT: May 31, 08:00AM - 11:00AM
CEST: May 31, 03:00 PM - 06:00 PM
AEST: May 31, 11:00PM - Jun 1, 02:00AM
UTC: May 31, 01:00 PM - 04:00 PM

Posted on May 16, 2024 - 11:18 PDT
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 11:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.5 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 15 06:00 PM - May 15 08:00 PM
PDT: May 15 11:00 AM - May 15 01:00 PM
CEST: May 15 08:00 PM - May 15 10:00 PM
AEST: May 16 04:00 AM - May 16 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 13, 13:19 PDT
Completed - The scheduled maintenance has been completed.
May 15, 10:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.5 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 15 04:00 PM - May 15 06:00 PM
PDT: May 15 09:00 AM - May 15 11:00 AM
CEST: May 15 06:00 PM - May 15 08:00 PM
AEST: May 16 02:00 AM - May 16 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 13, 13:19 PDT
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Flexera CMP (US-4/3) environment. Platform will be unavailable or have degraded performance during the window.

IST (Indian Standard Time): May 12th, 10:00 AM to 12:00 PM
EST (Eastern Standard Time): May 12th, 12:30 AM to 02:30 AM
UTC (Coordinated Universal Time): May 12th, 04:30 AM to 06:30 AM
PDT (Pacific Daylight Time): May 11th, 09:30 PM to 11:30 PM

May 8, 09:11 PDT
May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 20:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 13:27 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 10 01:00 AM - May 10 03:00 AM
PDT: May 09 06:00 PM - May 09 08:00 PM
CEST: May 10 03:00 AM - May 10 05:00 AM
AEST: May 10 11:00 AM - May 10 01:00 PM

May 6, 11:46 PDT
Completed - The scheduled maintenance has been completed.
May 9, 11:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 11:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 09 06:00 PM - May 09 08:00 PM
PDT: May 09 11:00 AM - May 09 01:00 PM
CEST: May 09 08:00 PM - May 09 10:00 PM
AEST: May 10 04:00 AM - May 10 06:00 AM

May 6, 11:42 PDT
Completed - The scheduled maintenance has been completed.
May 9, 10:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 09 04:00 PM - May 09 06:00 PM
PDT: May 09 09:00 AM - May 09 11:00 AM
CEST: May 09 06:00 PM - May 09 08:00 PM
AEST: May 10 02:00 AM - May 10 04:00 AM

May 6, 11:43 PDT
Completed - The scheduled maintenance has been completed.
May 9, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents, and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

IST (Indian Standard Time): May 9th, 06:00 PM to 08:00 PM
EST (Australian Eastern Standard Time): May 9th, 10:30 PM to 12:30 PM
CEST (Central European Summer Time): May 9th, 04:30 PM to 06:30 PM
UTC (Coordinated Universal Time): May 9th, 02:30 PM to 04:30 PM
PDT (Pacific Daylight Time): May 9th, 07:30 AM to 09:30 AM

May 8, 09:01 PDT
Resolved - This incident has been resolved.
May 9, 08:06 PDT
Identified - The restoration process in the NA region has been successfully completed. Our technical team has implemented a plan to address the issue in the EU and is currently executing it. It's important to note that the impact was confined to a limited number of customers during the incident, and we're actively working to resolve any remaining issues.
May 8, 09:24 PDT
Investigating - Incident Description:
We are presently facing an issue with our IT Visibility platform in the NA & EU regions following the completion of scheduled maintenance. The impact is limited to a very small subset of customers who might encounter issues while accessing details of specific existing uploads or deleting certain uploads.

Priority: P3

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

May 8, 04:18 PDT
May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.5 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 09 04:00 AM - May 09 06:00 AM
PDT: May 08 09:00 PM - May 08 11:00 PM
CEST: May 09 06:00 AM - May 09 08:00 AM
AEST: May 09 02:00 PM - May 09 04:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 7, 08:06 PDT
Completed - The scheduled maintenance has been completed.
May 8, 14:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 12:30 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.5 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 08 07:30 PM - May 08 09:30 PM
PDT: May 08 12:30 PM - May 08 02:30 PM
CEST: May 08 09:30 PM - May 08 11:30 PM
AEST: May 09 05:30 AM - May 09 07:30 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 7, 07:59 PDT
Completed - The scheduled maintenance has been completed.
May 8, 10:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:30 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.5 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 08 03:30 PM - May 08 05:30 PM
PDT: May 08 08:30 AM - May 08 10:30 AM
CEST: May 08 05:30 PM - May 08 07:30 PM
AEST: May 09 01:30 AM - May 09 03:30 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 7, 07:58 PDT
Completed - The scheduled maintenance has been completed.
May 8, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 PDT
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the US production environment for five hours starting at the time below:

IST: May 8 11:00 AM - May 8 04:00 PM

UTC: May 8 5:30 AM - May 8 10:30 AM

PDT: May 7 10:30 PM - May 8 3:30 AM

CEST: May 8 7:30 AM - May 8 12:30 AM

AEST: May 8 3:30 PM - May 8 08:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that ITV data API access might be unavailable briefly.

May 6, 22:14 PDT
May 7, 2024
Resolved - After extended monitoring, we have consistently observed normal operations with batch processing times remaining stable. Furthermore, the technical teams have identified contributing factors and proposed long-term solutions. With the resolution of this incident, it has now transitioned to a problem management investigation. We apologize for any inconvenience caused and remain dedicated to ensuring stability.
May 7, 12:46 PDT
Identified - Our teams are continuing efforts to restore the service and have observed significant improvement. We are closely monitoring the situation and actively investigating to identify the root cause.
May 7, 02:31 PDT
Update - We observed operations returning to their usual state. While the team has identified some contributing factors in a preliminary investigation, we're still actively investigating to uncover the root cause.
May 6, 16:08 PDT
Investigating - We are currently investigating the root cause. Our analysis suggests a significant impact on one specific cluster. As a proactive measure, our technical team has implemented enhancements. We're closely monitoring the results while simultaneously investigating the underlying cause.
May 6, 15:30 PDT
Monitoring - Incident Description: We are investigating a delay in batch processing, which is impacting our customers in the EU and NA regions. This issue appears to be causing delays in both Inventory Import and the overall Reconciliation process.
 
Priority: P2
 
Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

May 6, 14:09 PDT
Completed - The scheduled maintenance has been completed.
May 7, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 2, 00:46 PDT
Scheduled - Flexera will be performing maintenance on Flexera One - IT Visibility in the APAC production environment for four hours starting at the time below:

IST: May 7 11:00 AM - May 7 04:00 PM
UTC: May 7 5:30 AM - May 7 10:30 AM
PDT: May 6 10:30 PM - May 7 3:30 AM
CEST: May 7 7:30 AM - May 7 12:30 AM
AEST: May 7 3:30 PM - May 7 08:30 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible.
However, please note that ITV data API access might be unavailable briefly.

May 2, 00:44 PDT
May 6, 2024
Resolved - This incident has been resolved.
May 6, 17:54 PDT
Monitoring - As of 1:21 PM PDT, the backlog has been cleared. However, as a precautionary measure, we will continue monitoring into Monday to ensure that services operate at optimal levels with weekday inventory.
May 5, 18:09 PDT
Update - According to the latest observations, we have observed a favourable trend reflecting a reduction in the backlog. Our technical teams will continue to monitor the situation closely and will provide updates as needed.
May 5, 00:23 PDT
Update - Based on the latest assessment, we have observed a positive trend toward a reduction in the backlog. Our technical teams will continue to monitor and provide updates to our external customers as necessary
May 4, 09:20 PDT
Update - After a brief period of instability, processing has returned to normal rates. We'll be closely monitoring throughout the weekend and intervening manually if necessary. We'll keep you updated on any developments.
May 3, 18:10 PDT
Investigating - In our recent assessments, we have identified a notable decline following a brief period of accelerated processing. We are investigating it further.
May 3, 06:43 PDT
Update - We have implemented measures to reduce the traffic bottleneck, resulting in positive outcomes. We are continuing to monitor the environment for further progress.
May 3, 01:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 19:46 PDT
Investigating - Incident Description:
We are currently experiencing a delay in processing inventory files (NDI) on US production, impacting all customers. This might cause customers to observe delayed updates of their device inventory records.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.

May 2, 19:13 PDT
May 5, 2024
May 4, 2024