All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – Snow Atlas – West Europe Region Nov 29, 2025 20:30 - Nov 30, 2025 02:30 PST

Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe cluster.

Impact: Users may experience intermittent access disruptions during this time as we perform this activity.
Reason: Storage migration to enable zonal redundancy.

Schedule: The corresponding times for the maintenance window are listed below:
• PST: November 29th, 08:30 PM – 02:30 AM
• CEST: November 29th, 04:30 AM – 10:30 AM
• IST: November 29th, 10:00 AM – 04:00 PM
• AEDT: November 29th, 03:30 PM – 09:30 PM
Posted on Nov 24, 2025 - 03:36 PST

Scheduled Maintenance- Automation APAC environment Dec 3, 2025 07:00-09:00 PST

Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.
Dates/Times:
Pacific Standard Time (PST): December 3rd, 07:00 AM – 09:00 AM
UTC (Coordinated Universal Time): December 3rd, 03:00 PM to 05:00 PM
CEST (Central European Summer Time): December 3rd, 05:00 PM to 07:00 PM
IST (Indian Standard Time): December 3rd, 08:30 PM to 10:30 PM
AEDT (Australian Eastern Daylight Time): December 3rd, 01:00 AM to 03:00 AM
Posted on Nov 27, 2025 - 02:19 PST

Scheduled Maintenance- Automation EU environment Dec 4, 2025 07:00-09:00 PST

Flexera will be performing Scheduled Maintenance on the Automation EU environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:
PST (Pacific Standard Time): December 4th, 07:00 AM – 09:00 AM
UTC (Coordinated Universal Time): December 4th, 03:00 PM to 05:00 PM
CEST (Central European Summer Time): December 4th, 05:00 PM to 07:00 PM
IST (Indian Standard Time): December 4th, 08:30 PM to 10:30 PM
AEDT (Australian Eastern Daylight Time): December 4th, 01:00 AM to 03:00 AM
Posted on Nov 27, 2025 - 02:23 PST

Scheduled Maintenance: Flexera One - IT Visibility - APAC Dec 4, 2025 08:00-10:00 PST

Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: Dec 4 21:30
UTC: Dec 4 16:00
PST: Dec 4 08:00
CET: Dec 4 17:00
AEDT: Dec 5 03:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Nov 27, 2025 - 21:10 PST

Scheduled Maintenance: Flexera One - IT Visibility - EU Dec 8, 2025 08:15-10:15 PST

Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: Dec 8 21:45
UTC: Dec 8 16:15
PST: Dec 8 08:15
CET: Dec 8 17:15
AEDT: Dec 9 03:15

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Nov 27, 2025 - 21:12 PST

Scheduled Maintenance: Flexera One - IT Visibility - NAM Dec 10, 2025 23:00 - Dec 11, 2025 01:00 PST

Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

Dates/Times:
IST: Dec 11 12:30
UTC: Dec 11 07:00
PST: Dec 10 23:00
CET: Dec 11 08:00
AEDT: Dec 11 18:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Nov 27, 2025 - 21:14 PST
Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Flexera One – IT Asset Management – NA – Inventory Uploads Not Processing
Resolved - Inventory upload processing in the North America region has been fully restored. All services are operating normally, and processing is back to expected levels.

This incident is now resolved.
Nov 25, 12:26 PST
Monitoring - Our technical team has confirmed that the issue began after last night’s release and was caused by a configuration problem affecting inventory upload processing in the North America region. This configuration has now been corrected, and authentication and inventory data uploads are beginning to flow normally. We are monitoring closely to ensure processing remains stable and that any backlog continues to clear.
Nov 25, 09:28 PST
Investigating - Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the North America region. Affected customers may experience upload failures, timeouts, or delays as inventory files are not currently reaching the processing service.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.
Nov 25, 08:22 PST
Nov 24, 2025
Flexera One - IT Asset Management North America: Production Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 24, 19:17 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 18:00 PST
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 25 02:00 AM - November 25 04:00 AM
PDT: November 24 06:00 PM - November 24 08:00 PM
CEST: November 25 03:00 AM - November 25 05:00 AM
AEST: November 25 01:00 PM - November 25 03:00 PM
Nov 21, 08:19 PST
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Flexera One - IT Visibility - All Regions - GraphQL API Errors
Resolved - The fix has been rolled out across APAC, EU, and NAM, and validation is complete. The technical team has confirmed GraphQL queries and related operations, including data extracts, are running successfully, and no further errors are being observed. This incident has been resolved.
Nov 20, 11:30 PST
Investigating - Incident Description: We are investigating an issue impacting the IT Visibility GraphQL API across all regions. This is affecting a subset of customers. Affected customers may see 500 “Internal Server Error” responses when running GraphQL queries, integrations, and data extracts.

Priority: P2

Restoration Activity: Our technical team has identified the underlying cause and is deploying a fix. We are monitoring closely as we continue to make progress and work toward full restoration.

We will continue to provide updates as we make progress.
Nov 20, 10:13 PST
Nov 19, 2025
Scheduled Maintenance on the Self Service, CWF, CM for shard3( US-3 )
Completed - The scheduled maintenance has been completed.
Nov 19, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:30 PST
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-3.

Affected Environments:
CWF - Shard3
Self-Service - Shard3
Cloud Management Platform(CMP) - Shard3

Dates/Times:
PST : Nov 19th 06:30 PM to 08:30 PM PST
UTC : Nov 20th 02:30 AM to 04:30 AM
IST : Nov 20th 08:00 AM to 10:00 AM
AEST : Nov 20th 01:30 PM to 03:30 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Nov 12, 02:16 PST
Scheduled Maintenance – Snow Atlas – UK-South Region
Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South Region.

Impact: Users may experience intermittent access disruptions during this time as we perform this activity.
Reason: Storage migration to enable zonal redundancy.
Dates/Times:
PST: November 19th, 11:00 AM to 1:00 PM
CEST: November 19th, 8:00 PM to 10:00 PM
IST: November 20th, 12:30 AM to 2:30 AM
AEDT: November 20th, 06:00 AM to 08:00 AM
Nov 16, 09:23 PST
Canceled: Scheduled Maintenance – Snow Atlas –West Europe Region
Completed - This maintenance has been canceled and will be rescheduled for a later date. We will share the new details once they are confirmed.
Nov 19, 08:11 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe Region.

Impact: Users may experience intermittent access disruptions during this time as we perform this activity.
Reason: Storage migration to enable zonal redundancy.

Dates/Times:
PST: November 19th, 1:00 PM to 3:00 PM
CEST: November 19th, 10:00 PM to 12:00 AM
IST: November 20th, 2:30 AM to 4:30 AM
AEDT: November 20th, 08:00 AM to 09:00 AM
Nov 16, 09:24 PST
Scheduled Maintenance – Snow Atlas – East US
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the East US region.

Impact: Users may experience intermittent access disruptions during this time as we perform this activity.
Reason: Storage migration to enable zonal redundancy.

Date/Time:
PST: November 19th, 12:00 AM to 2:00 AM
CEST: November 19th, 9:00 AM to 10:00 AM
IST: November 19th, 1:30 PM to 3:30 PM
AEDT: November 19th, 7:00 PM to 9:00 PM
Nov 16, 09:21 PST
Nov 18, 2025
Flexera One - IT Asset management - NAM , APAC & EU - Import Inventory job failures
Resolved - Processing has returned to normal, and updated inventory data is now flowing as expected. We monitored the service for an extended period following the restoration and have not observed any further impact. This incident has been resolved.
Nov 18, 09:03 PST
Update - We are continuing to monitor for any further issues.
Nov 18, 07:09 PST
Monitoring - Our technical teams have successfully rolled back the recent deployment as a corrective measure. We are already observing successful execution of inventory jobs. We will continue to monitor the services closely to ensure stability and will provide further updates as they become available.
Nov 18, 07:08 PST
Identified - Our teams have traced the issue to a recent deployment and are actively working to roll back the changes to restore normal service.
Nov 18, 04:57 PST
Investigating - Incident Description: We are currently investigating an issue impacting inventory processing for IT Asset management in the NAM, APAC & EU regions. While the system remains accessible, the affected customers may experience delays in the ingestion and processing of inventory data and encounter error messages such as "Import Failed: Attempted all retries"

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing failures. Further updates will be provided as we continue to address the issue.
Nov 18, 03:03 PST
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Nov 18, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:30 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.
Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2025-11-17 23:30
PST: 2025-11-17 21:30
UTC: 2025-11-18 05:30
AEDT: 2025-11-18 16:30
IST: 2025-11-18 11:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Nov 14, 05:55 PST
Nov 17, 2025
Flexera One – NAM– Service degradation
Resolved - Incident Description: On 17 November at 00:54 AM PST, our teams identified an issue impacting Flexera One in the NAM region. Affected customers were unable to access Flexera One using their credentials.

Priority: P1

Restoration Activity: Our teams were immediately engaged and initiated an investigation. The root cause was traced to a recent release that, despite being successfully tested in staging and deployed in other production regions, inadvertently caused a service outage in NAM due to human error. Upon identifying the issue, the team promptly reverted the change to the last known good state, restoring services at 01:33 AM PST.

A comprehensive root cause analysis will be conducted, and we will share the post-mortem report once it is available.
Nov 17, 22:15 PST
Snow Software - All Regions - Portal Unavailable
Resolved - This incident has been resolved.
Nov 17, 22:01 PST
Update - Access to the Snow Software portal has been restored. Our teams reverted to the last known good deployment state and have confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.

We have monitored the service for an extended period to ensure continued stability and have completed all validations. This incident is now resolved.
Nov 15, 10:33 PST
Monitoring - Access to the Snow Software portal has been restored. Our teams have reverted to the last successful deployment state and confirmed that the portal is now loading as expected. Some users may need to refresh their browser or clear cached data if they attempted to access the portal during the disruption.
Nov 15, 09:59 PST
Identified - Our teams have confirmed that a recent change is linked to the access issue affecting the Snow Software portal. An update is currently being deployed to address this. Once the deployment completes, we will revalidate portal access and continue to monitor the situation closely.

We will provide the next update as soon as more information becomes available.
Nov 15, 09:32 PST
Investigating - Incident Description: We are currently investigating an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may experience the portal not loading as expected or becoming stuck on the sign-in screen.

Priority: P1

Restoration Activity: Our teams are actively investigating and working to identify the source of the disruption. We will continue to monitor the situation closely and share further updates as more information becomes available.
Nov 15, 08:30 PST
Flexera One - IT Asset Management Europe: Production Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 17, 13:17 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 11:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 17 07:00 PM - November 17 09:00 PM
PDT: November 17 11:00 AM - November 17 01:00 PM
CEST: November 17 08:00 PM - November 17 10:00 PM
AEST: November 18 06:00 AM - November 18 08:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 14, 08:30 PST
Flexera One - IT Asset Management Australia: Production Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 17, 10:49 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 17 05:00 PM - November 17 07:00 PM
PDT: November 17 09:00 AM - November 17 11:00 AM
CEST: November 17 06:00 PM - November 17 08:00 PM
AEST: November 18 04:00 AM - November 18 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 14, 08:29 PST
Nov 16, 2025

No incidents reported.

Nov 15, 2025
Flexera One – IT Asset Management – North America – Beacon Communication Errors
Resolved - Our teams identified that the issue was caused by a recent configuration change and successfully deployed a fix. All related errors have cleared, and services have been restored to normal operation.
Nov 15, 00:28 PST
Investigating - Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. The affected customers may experience errors when attempting to upload or download data through beacon endpoints, including messages indicating “502 error (Bad Gateway).”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.
Nov 15, 00:04 PST
Nov 14, 2025

No incidents reported.

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