Update - We have updated new certificate for SSO logins, customer can download new certificate from https://docs.rightscale.com/platform/guides/configuring_sso/#overview
Jun 23, 2024 - 23:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 2024 - 22:30 PDT
Scheduled - Flexera will conduct Scheduled Maintenance on the CMP & Self-Service platforms for US-3 and US-4.

During the maintenance window outlined below, the login service for US-3/US-4 will be temporarily unavailable:

Maintenance Window:

PDT: June 23rd, 10:30 PM to June 24th, 12:30 AM
UTC: June 24th, 5:30 AM to 7:30 AM
IST: June 24th, 11:00 AM to 1:00 PM
AEST: June 24th, 3:30 PM to 5:30 PM

During this period, access to the CM/Self-Service login page will be affected.

Important Information:

SSO Certificate Rotation: As part of this maintenance, we will rotate the SSO certificate for login purposes.

Post-Maintenance Instructions for Customers:

Customers utilizing SSO for CM/Self-Service login must update their SAML configurations with the new certificate.

The updated certificate can be accessed from the Rightscale documentation: https://docs.rightscale.com/platform/guides/configuring_sso/#overview

Important: Please ensure the certificate is downloaded only after the successful completion of the maintenance window.

Thank you for your cooperation and understanding.

Jun 23, 2024 22:30 - Jun 24, 2024 00:30 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Legacy Cloud Management Under Maintenance
Automation ? Operational
Cloud Management Dashboard - Shard 3 Under Maintenance
Cloud Management Dashboard - Shard 4 Under Maintenance
Self-Service - Shard 3 Under Maintenance
Self-Service - Shard 4 Under Maintenance
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: June 25 01:00 AM - June 25 03:00 AM
PDT: June 24 06:00 PM - June 24 08:00 PM
CEST: June 25 03:00 AM - June 25 05:00 AM
AEST: June 25 11:00 AM - June 25 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on Jun 18, 2024 - 15:19 PDT
Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-3.

US-3 Self-Service and CWF environments will be unavailable during the maintenance window below:

Dates/Times:

PDT: June 29th, 06:00 AM to 10:00 AM
UTC: June 29th, 01:00 PM to 5:00 PM
IST: June 29th, 06:30 PM to 10:30 PM
AEST: June 29th, 11:00PM to June 30th 03:00AM

As a result of this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation during this period.

Posted on Jun 21, 2024 - 09:40 PDT
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Jun 23, 2024

Unresolved incident: Scheduled Maintenance - CMP & Self-Service - US-3 & US-4.

Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 10:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:30 PDT
Scheduled - Flexera conducts periodic failover tests of the Software Vulnerability Manager (SVM) service. We will be performing failover tests on Saturday, June 22 at 4:30 AM – 8:30 AM PDT. The Software Vulnerability Manager service may have brief service outage during the following window as the service fails over to a different Availability Zone:

PDT - Saturday, June 22 at 4:30 AM to 8:30 AM
UTC - Saturday, June 22 at 11:30 AM to 15:30 PM
AEDT - Saturday, June 22 at 21:30 PM to Sunday, June 23 at 1:30 AM

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

Jun 17, 03:14 PDT
Completed - The scheduled maintenance has been completed.
Jun 22, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-3.

US-3 Self-Service and CWF environments will be unavailable during the maintenance window below:

Dates/Times:

PDT: June 22nd, 06:00 AM to 10:00 AM
UTC: June 22nd, 01:00 PM to 5:00 PM
IST: June 22nd, 06:30 PM to 10:30 PM
AEST: June 22nd, 11:00PM to June 23rd 03:00AM

As a result of this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation during this period.

Jun 12, 11:18 PDT
Jun 21, 2024

No incidents reported.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 13:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 12:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024 R1 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: June 20 07:00 PM - June 20 09:00 PM
PDT: June 20 12:00 PM - June 20 02:00 PM
CEST: June 20 09:00 PM - June 20 11:00 PM
AEST: June 21 05:00 AM - June 21 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 18, 09:46 PDT
Completed - The scheduled maintenance has been completed.
Jun 20, 10:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: June 20 04:00 PM - June 20 06:00 PM
PDT: June 20 09:00 AM - June 20 11:00 AM
CEST: June 20 06:00 PM - June 20 08:00 PM
AEST: June 21 02:00 AM - June 21 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 18, 09:08 PDT
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-06-19 08:00
PDT: 2024-06-19 06:00
UTC: 2024-06-19 13:00
AEST: 2024-06-19 23:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.

Jun 17, 05:34 PDT
Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 21:35 PDT
Investigating - Incident Description:
We are currently experiencing connectivity issues that may impact the access to the Cloud Management Self-Service portal. As a result of this issue, customers may encounter 'Error - 503' messages while trying to access the Self-service portal. They might also face intermittent custom operation and server launch failures.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

Jun 18, 21:02 PDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 PDT
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services. As a result, customers may experience intermittent issues and delays when retrieving data from certain endpoints.

Scheduled Maintenance Window:

IST (Indian Standard Time): 17th June 2024, 2:30 PM - 4:30 PM,
AEST (Australian Eastern Standard Time): 17th June 2024, 07:00 PM - 9:00 PM
CEST (Central European Summer Time): 17th June 2024, 11:00 AM - 01:00 PM
UTC (Coordinated Universal Time): 17th June 2024, 9:00 AM - 11:00 AM
PDT (Pacific Daylight Time): 17th June 2024, 02:00 AM - 04:00 AM

Jun 14, 09:49 PDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-3.

US-3 Self-Service and CWF environments will be unavailable during the maintenance window below:

Dates/Times:
PDT: June 15th, 06:00 AM to 10:00 AM
UTC: June 15th, 01:00 PM to 5:00 PM
IST: June 15th, 06:30 PM to 10:30 PM
AEST: June 15th, 11:00PM to June 16th 03:00AM

As a result of this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation during this period.

Jun 4, 11:54 PDT
Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation EU environment.
Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays in applied policies running and recommendation creation for policy incidents.
Maintenance Window timings:
IST (Indian Standard Time): 13th June 2024, 7:00 AM - 9:00 AM,
AEST (Australian Eastern Standard Time): 13th June 2024, 11:30 AM - 1:30 PM
CEST (Central European Summer Time): 13th June 2024, 3:30 AM - 5:30 AM
UTC (Coordinated Universal Time): 13th June 2024, 1:30 AM - 3:30 AM
PDT (Pacific Daylight Time): 12th June 2024, 06:30 AM - 08:30 AM

Jun 10, 05:37 PDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 22:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 11 01:00 AM - June 11 03:00 AM
PDT: June 10 06:00 PM - June 10 08:00 PM
CEST: June 11 03:00 AM - June 11 05:00 AM
AEST: June 11 11:00 AM - June 11 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 7, 09:22 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 13:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 10 06:00 PM - June 10 08:00 PM
PDT: June 10 11:00 AM - June 10 01:00 PM
CEST: June 10 08:00 PM - June 10 10:00 PM
AEST: June 11 04:00 AM - June 11 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 7, 09:17 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 10 04:00 PM - June 10 06:00 PM
PDT: June 10 09:00 AM - June 10 11:00 AM
CEST: June 10 06:00 PM - June 10 08:00 PM
AEST: June 11 02:00 AM - June 11 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 7, 09:11 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 23:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation EU environment.
Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays in applied policies running and recommendation creation for policy incidents.
Maintenance duration:
IST (Indian Standard Time): 10th June 2024, 11:30 AM - 1:30 PM,
AEST (Australian Eastern Standard Time): 10th June 2024, 4:00 PM - 6:00 PM
CEST (Central European Summer Time): 10th June 2024, 8:00 AM - 10:00 AM
UTC (Coordinated Universal Time): 10th June 2024, 6:00 AM - 8:00 AM
PDT (Pacific Daylight Time): 9th June 2024, 11:00 PM - 1:00 AM

May 30, 03:45 PDT
Jun 9, 2024