All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2024-02-27 08:00
PST: 2024-02-27 06:00
UTC: 2024-02-27 14:00
AEDT: 2024-02-28 01:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.

Posted on Feb 23, 2024 - 07:49 PST
Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2024-02-27 08:00
PST: 2024-02-27 06:00
UTC: 2024-02-27 14:00
AEDT: 2024-02-28 01:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.

Posted on Feb 23, 2024 - 07:48 PST
Scheduled Maintenance - Flexera One - US Mar 2, 2024 01:00-04:00 PST
Flexera will be performing maintenance of IT Visibility, Technology Spend, and Technopedia in our US instance. IT Visibility, Technology Spend and Technopedia dashboards will be unavailable during the window below.

PST: Mar 2 01:00AM - 04:00AM
CST: Mar 2 03:00AM - 06:00AM
CEST: Mar 2 10:00AM - 01:00PM
AEDT: Mar 2 08:00PM - 11:00PM
UTC: Mar 2 09:00AM - 12:00PM

Posted on Feb 16, 2024 - 10:44 PST
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 12:41 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 12:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: February 21 08:00 PM - February 21 10:00 PM
PDT: February 21 12:00 PM - February 21 02:00 PM
CEST: February 21 09:00 PM - February 21 11:00 PM
AEST: February 22 07:00 AM - February 22 09:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Feb 19, 13:46 PST
Completed - The scheduled maintenance has been completed.
Feb 21, 11:29 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: February 21 05:00 PM - February 21 07:00 PM
PDT: February 21 09:00 AM - February 21 11:00 AM
CEST: February 21 06:00 PM - February 21 08:00 PM
AEST: February 22 04:00 AM - February 22 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Feb 19, 13:44 PST
Resolved - The import has been activated in North America, and the reconciliation process completed successfully. Our technical team has confirmed that the relevant Oracle Fusion data is now accessible in GLAS files again.

Additionally, the reconciliation process has been successful in the EU, with positive trends observed. The incident has been resolved. We apologize for any inconvenience that recent ITAM outages may have caused. We are fully committed to stability and will provide a comprehensive customer report in the coming days.

Feb 21, 06:45 PST
Update - The Oracle Fusion data import was successfully enabled in the EU last night, with no reported issues, and our monitoring indicates that everything is proceeding as expected. Following the successful implementation in the EU, the team has commenced the process to enable the import in the NA as well.
Feb 20, 06:34 PST
Update - The hotfix is ready to enable Oracle Fusion data import in the US and EU regions. We are preparing to deploy it and will keep you updated.
Feb 19, 13:00 PST
Update - The deployment process is proceeding as anticipated. We still plan to enable the data for the EU and NA tomorrow. We will provide a further update tomorrow morning.
Feb 18, 09:23 PST
Update - The pending tasks for the EU are nearing completion, but the remaining tasks for NA may extend into this weekend. Technical teams are continuously monitoring, and the current plan is to re-enable the data for both the EU and NA simultaneously once all tasks are finished.
Feb 16, 09:51 PST
Update - Based on the latest update, pending tasks in the EU region are nearing completion, allowing for the potential re-enabling of the Oracle Fusion data import in the near term. However, in NA, the completion timeline may exceed our initial estimates, leading to a delay in reactivating the import process. We continue to closely monitor the deployment progress and appreciate your understanding.
Feb 15, 07:54 PST
Update - We continue to observe positive developments. We are awaiting the completion of certain processes before we can proceed with re-enabling the Oracle Fusion data import process.
Feb 14, 09:10 PST
Update - The deployment has been proceeding smoothly, and we have not encountered any additional interruptions affecting the IT Asset Management UI. However, we expect this transition to require a few more days to finalize. The UI remains fully operational, with all functionalities and datasets accessible, except for Oracle GLAS File Evidence Downloads, which affect only a specific subset of customers.
Feb 13, 07:50 PST
Update - We are currently awaiting the completion of certain tasks. Following their completion, we will monitor for new inventory to arrive before reactivating the capability to make Oracle Fusion data available in GLAS files. This cautious approach aims to ensure a smooth reconciliation process without any disruptions. We appreciate your patience and will provide updates as the situation progresses.
Feb 12, 08:02 PST
Update - The change is ongoing and proceeding as anticipated. We are continuing to monitor its progress closely.
Feb 10, 22:36 PST
Update - The change is progressing as planned. We are actively monitoring the environment and will continue to do so throughout the weekend. We will keep you informed of any further developments as they unfold. Thank you for your patience.
Feb 9, 19:05 PST
Monitoring - Incident Description: We have recently experienced multiple outages that intermittently impacted our IT Asset Management platform, affecting customers' ability to access the UI in both the EU and NA regions. To address this, our technical teams developed a long-term solution to prevent future incidents. Following successful testing, these changes have been rolled out to our production environments across both regions. The deployment process is expected to take a few days, with continuous monitoring by our technical teams to ensure successful completion.

During this change, some customers may experience missing data from Oracle GLAS File Evidence Downloads, affecting a specific subset of users in both EU and NA environments. However, the user interface will remain accessible without impacting other functionalities or datasets.

Priority: P2

Current Status (In Progress): Our technical teams are actively monitoring the environment to ensure the successful implementation of the change. Updates will be provided as developments occur.

Feb 9, 12:18 PST
Feb 20, 2024
Feb 19, 2024
Feb 18, 2024
Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 20:13 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 18:01 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 15 02:00 AM - February 15 04:00 AM
PDT: February 14 06:00 PM - February 14 08:00 PM
CEST: February 15 03:00 AM - February 15 05:00 AM
AEST: February 15 01:00 PM - February 15 03:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Feb 12, 08:22 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 14:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 12:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 14 08:00 PM - February 14 10:00 PM
PDT: February 14 12:00 PM - February 14 02:00 PM
CEST: February 14 09:00 PM - February 14 11:00 PM
AEST: February 15 07:00 AM - February 15 09:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Feb 12, 08:22 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 10:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R2.2 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 14 05:00 PM - February 14 07:00 PM
PDT: February 14 09:00 AM - February 14 11:00 AM
CEST: February 14 06:00 PM - February 14 08:00 PM
AEST: February 15 04:00 AM - February 15 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Feb 12, 08:22 PST
Feb 13, 2024
Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 PST
Scheduled - Flexera will be performing maintenance in the European instance of IT Visibility which may result in some downtime during the window below.

Monday February 12th 07:00 PM – 08:00 PM CET
Monday February 12th 06:00 PM – 07:00 PM UTC

Feb 8, 21:11 PST
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2024-02-12 07:00
PST: 2024-02-12 05:00
UTC: 2024-02-12 13:00
AEDT: 2024-02-13 00:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.

Feb 9, 07:50 PST
Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:01 PST
Scheduled - Flexera will be performing maintenance in the North American and Asia Pacific instances of IT Visibility which may result in some downtime during the window below.

Monday February 12th 01:00 AM – 03:00 AM PST
Monday February 12th 09:00 AM – 11:00 AM UTC
Monday February 12th 08:00 PM – 10:00 PM AEDT

Feb 8, 21:06 PST
Feb 11, 2024

No incidents reported.

Feb 10, 2024
Feb 9, 2024
Postmortem - Read details
Feb 12, 14:18 PST
Resolved - Incident Description: We encountered intermittent disruptions impacting our SaaS Manager Platform in the NA region. Consequently, certain customers may have encountered errors or experienced slow loading times when accessing Managed Applications.

Priority: P2

Restoration Activity: Our technical team has pinpointed the root cause to a scheduled change implemented yesterday. They promptly initiated actions to restart the affected services. After thorough analysis, the change has been reverted to maintain service stability. We will continue to evaluate it further to avoid future occurrences. This incident has now been resolved.

Feb 9, 06:53 PST