Service Under Maintenance

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Under Maintenance
IT Visibility - APAC Under Maintenance
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Flexera One - APAC Automation Oct 24, 2024 00:00-02:00 PDT
Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents, and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Maintenance Window timing:
IST (Indian Standard Time): Oct 24th, 12:30 PM to 02:30 PM
AEDT (Australian Eastern Daylight Time): Oct 24th, 06:00 PM to 08:00 PM
CEST (Central European Summer Time): Oct 24th, 09:00 AM to 11:00 AM
UTC (Coordinated Universal Time): Oct 24th, 07:00 AM to 09:00 AM
PDT (Pacific Daylight Time): Oct 24th, 12:00 AM to 02:00 AM
Posted on Oct 18, 2024 - 10:51 PDT
Scheduled Maintenance on Technopedia Oct 25, 2024 03:30-05:30 PDT
Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.

All Services will be unavailable during the maintenance window below:

Maintenance Window:
PDT : Oct 25th, 3:30 AM to 5:30 AM
UTC : Oct 25th, 10:30 AM to 12:30 PM
IST : Oct 25th, 4:00 PM to 6:00 PM
AEST: Oct 25th, 8:30 PM to 10:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Posted on Oct 22, 2024 - 23:07 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Oct 21, 04:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:30 PDT
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.

All Services will be unavailable during the maintenance window below:

Maintenance Window:
PDT : Oct 21th, 3:30 AM to 5:30 AM
UTC : Oct 21th, 10:30 AM to 12:30 PM
IST : Oct 21th, 4:00 PM to 6:00 PM
AEST: Oct 21th, 8:30 PM to 10:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Oct 17, 02:24 PDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Scheduled Maintenance on the Self Service, CWF for US-3
Completed - The scheduled maintenance has been completed.
Oct 17, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments US-3.
US-3 Self-Service, CWF environments will be on maintenance

Dates/Times:
PDT: October 17th, 02:30 AM to 04:30 AM
UTC: October 17th, 09:30 AM to 11:30 AM
IST: October 17th, 03:00 PM to 05:00 PM
AEST: October 17th, 07:30 PM to 09:30 PM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Oct 10, 02:04 PDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024
Flexera One - IT Asset Management North America: Production Release 2024R1.4
Completed - The scheduled maintenance has been completed.
Oct 15, 19:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 16 01:00 AM - October 16 03:00 AM
PDT: October 15 06:00 PM - October 15 08:00 PM
CEST: October 16 03:00 AM - October 16 05:00 AM
AEST: October 16 12:00 PM - October 16 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 10, 21:34 PDT
Flexera One - IT Visibility - NAM - ITV Dashboards Data Processing Delayed
Postmortem - Read details
Oct 23, 02:03 PDT
Resolved - The issue is resolved and all data processing has completed.
Oct 15, 00:38 PDT
Update - Data processing is progressing as expected, with no issues detected. Our team is continuously monitoring the situation to ensure everything remains on track. We’ll keep you informed with further updates as necessary.
Oct 14, 15:58 PDT
Update - We have been in close collaboration with our service provider to address the current data processing issue. Measures such as increasing system resources and optimizing processes have been implemented to accelerate data handling. Additionally, we are working together to ensure that every step in the data processing flow is thoroughly monitored and adjusted as needed to maintain accuracy and efficiency.

We are closely tracking the situation and will continue working with the provider until the issue is fully resolved. Further updates will be shared as progress is made.
Oct 14, 14:06 PDT
Update - Our team has conducted a thorough internal review to isolate the issue and has not found any recent changes or anomalies that could have contributed to the problem.

We are in close collaboration with our service provider, and further actions have been taken to improve data processing. At this point, data processing is running successfully, and we are closely monitoring the situation. We will provide further updates as more information becomes available.
Oct 14, 10:43 PDT
Update - We are actively working with our service provider to address the issue impacting the timely updates of IT Visibility dashboards in the NAM region. Dashboards remain accessible, but the data may not be current.

Our teams are closely monitoring the situation, and we are making progress toward a resolution.

Further updates will be provided as soon as new information becomes available.
Oct 14, 09:24 PDT
Investigating - Incident Description: We have been alerted to a problem affecting the processing of IT visibility dashboard powered by Gooddata in the NAM region. The issue has been identified on the service provider's end and is currently being addressed. As a result, customers may experience delays in the availability of updated dashboard data.

Priority: P2

Restoration Activity: A support request has been submitted to the service provider. The service provider has confirmed the issue on their side and further discussions are ongoing to ensure a timely resolution.

We will keep an eye on the situation closely and provide updates as we continue to look into it.
Oct 14, 01:11 PDT
Oct 14, 2024
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Scheduled Maintenance - Flexera One - NAM
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT
Scheduled - Flexera One will be undergoing maintenance, specifically affecting the IT Visibility, Technology Spend, and Technopedia in our NAM instance.

Please note that this maintenance is being carried out by our Service Provider. During this time, IT Visibility, Technology Spend, and Technopedia dashboards in the NAM instance will be unavailable.

PDT: October 12, 01:00AM - 05:00AM
CDT: October 12, 03:00AM - 07:00AM
CEST: October 12, 10:00AM - 02:00PM
AEDT: October 12, 06:00 PM - 10:00 PM
UTC: October 12, 08:00 AM - 12:00 PM
EDT : October 12, 04:00AM - 08:00AM
Oct 7, 22:54 PDT
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

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