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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance on the Self Service, CWF, CM for US-4 Nov 9, 2024 06:00-09:00 PST
Flexera will be performing Scheduled Maintenance on the Self Service, CWF, CM environments for US-4.

US-4 Self-Service, CWF, CM environments will be on maintenance.

Dates/Times:
PDT: November 09th, 06:00 AM to 09:00 AM
UTC: November 09th, 01:00 PM to 04:00 PM
IST: November 09th, 06:30 PM to 09:30 PM
AEST: November 09th, 11:00PM to November 10th 02:00AM

During this maintenance work, customers will be unable to access Self Service, CM, CWF console, and Flexera One Automation
Posted on Oct 28, 2024 - 22:46 PDT
Flexera Community Maintenance Nov 15, 2024 17:00 - Nov 18, 2024 12:00 PST
The Flexera Community will undergo scheduled maintenance in preparation for the launch of a new community site. This will result in limited self-service options via the community during the maintenance window:

UTC: November 16, 01:00 AM - November 18, 10:00 PM
PDT: November 15, 05:00 PM - November 18, 12:00 PM
CEST: November 16, 02:00 AM - November 18, 11:00 PM
AEST: November 16, 12:00 PM - November 19, 07:00 AM

For more information visit the community: https://community.flexera.com/t5/Community-Notices/New-Flexera-Community-Coming-November-18th/ba-p/340890
Posted on Nov 01, 2024 - 14:45 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Nov 6, 2024

No incidents reported today.

Nov 5, 2024
Scheduled Maintenance - Flexera One - IT Asset Management - EU
Completed - The scheduled maintenance has been completed.
Nov 5, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 PST
Scheduled - Flexera will be upgrading Flexera One IT Asset Management Restful APIs in the Europe Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 6, 03:00 AM - November 6, 04:00 AM
PST: November 5, 07:00 PM - November 5, 08:00 PM
CET: November 6, 04:00 AM - November 6, 05:00 AM
AEDT: November 6, 02:00 PM - November 6, 03:00 PM
IST: November 6, 08:30 AM - November 6, 09:30 AM
Oct 30, 09:23 PDT
Nov 4, 2024
Scheduled Maintenance - Flexera One - IT Asset Management - APAC
Completed - The scheduled maintenance has been completed.
Nov 4, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 19:00 PST
Scheduled - Flexera will be upgrading Flexera One IT Asset Management Data APIs in the Asia-Pacific Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 5, 03:00 AM - November 5, 04:00 AM
PST: November 4, 07:00 PM - November 4, 08:00 PM
CET: November 5, 04:00 AM - November 5, 05:00 AM
AEDT: November 5, 02:00 PM - November 5, 03:00 PM
Oct 28, 08:00 PDT
Flexera One - IT Asset Management Europe: Production Release 2024R2
Completed - The scheduled maintenance has been completed.
Nov 4, 12:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 11:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 04 07:00 PM - November 04 09:00 PM
PDT: November 04 11:00 AM - November 04 01:00 PM
CEST: November 04 08:00 PM - November 04 10:00 PM
AEST: November 05 06:00 AM - November 05 08:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 1, 12:39 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R2
Completed - The scheduled maintenance has been completed.
Nov 4, 10:29 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 04 05:00 PM - November 04 07:00 PM
PDT: November 04 09:00 AM - November 04 11:00 AM
CEST: November 04 06:00 PM - November 04 08:00 PM
AEST: November 05 04:00 AM - November 05 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 1, 12:39 PDT
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Flexera One - IT Visibility & Common Spend Analytics Dashboards - EU - Data Processing Delayed
Resolved - All services are now fully operational, and normal functionality has been restored across the environment. A full data load and end-to-end checks were completed to verify that all processes are working as expected. The incident has been resolved.
Nov 1, 05:47 PDT
Monitoring - The restoration of affected workspaces is complete, and we have re-enabled our data processes. A full data load is currently in progress to ensure all information is fully up-to-date.

We will provide a final update once this process is complete.
Oct 31, 18:34 PDT
Update - Our monitoring indicates that restoration of affected workspaces is still in progress. To support stability during this process, we have temporarily paused certain data loading functions. We are closely monitoring the situation and will provide updates as restoration continues.
Oct 31, 12:06 PDT
Update - Our service provider is actively restoring data in the EU region, with several workspaces already reviewed and functioning as expected. Once the full restoration is complete, we will run additional updates to ensure all information is current. Further updates will follow as the process progresses.
Oct 31, 08:29 PDT
Identified - Our service provider has confirmed they are in the process of restoring several workspaces in the EU region. As this work continues, data for some organizations will be at least 6-9 hours out of date. We are awaiting further information on the next steps and will provide updates as we receive more details.
Oct 31, 07:11 PDT
Investigating - Incident Description: We are currently experiencing a data processing delay affecting IT Visibility (ITV) and Common Spend Analytics (CSA) Dashboards in the EU region. While the dashboards are accessible, they may not display the most recent data. All other ITV services remain fully operational and unaffected.

Priority: P2

Restoration Activity: The issue has been identified on our service provider’s side, and they have informed us that they are investigating an infrastructure-related problem that may still be affecting data updates. We are actively working with them to resolve this as soon as possible and will provide further updates as more information becomes available.
Oct 31, 03:44 PDT
Oct 31, 2024
Oct 30, 2024
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Oct 30, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-10-30 06:30
PDT: 2024-10-30 04:30
UTC: 2024-10-30 11:30
AEST: 2024-10-30 21:30
IST: 2024-10-30 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Oct 25, 21:21 PDT
Flexera One - IT Visibility - NAM- Error in loading PowerBI reports
Resolved - Our teams have increased the capacity, which has resolved the issue. The service is now fully restored.
Oct 30, 00:43 PDT
Update - We are actively investigating this issue. In the meantime, our team is working to increase capacity to help mitigate the impact on our customers.
Oct 29, 22:51 PDT
Investigating - Incident Description: Our teams detected a service disruption impacting IT Visibility Platform , which might be affecting some customers in the NAM region. As a result, the impacted customers may encounter an error message when attempting to load PowerBI reports.

Priority: P2


Restoration activity:
Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Oct 29, 21:45 PDT
Oct 29, 2024
Flexera One - IT Visibility - EU - Data Processing Delayed
Resolved - The data processing issue has been resolved, and all backlogged data has been processed. Dashboards are now fully updated and reflecting real-time data.
Oct 29, 09:33 PDT
Monitoring - Our service provider has indicated that the underlying issue has been resolved and requested that we re-enable our data processing. This process has been re-enabled and is currently underway, though some delays may occur as we work through the backlog.

We will provide further updates as soon as functionality is fully restored.
Oct 29, 09:16 PDT
Identified - Incident Description: We are currently experiencing delays in data processing for IT Visibility Dashboards in the EU region, resulting in outdated data displayed to users. While the dashboards remain accessible and the UI is responsive, recent data updates are not currently reflected.

Priority: P2

Restoration Activity: The issue has been traced to our service provider, affecting the update of dashboard data. Our team is actively collaborating with their support team to restore service. We are closely monitoring the situation and will provide updates as more information becomes available.
Oct 29, 07:28 PDT
Flexera One IT Asset Management - NA - Intermittent UI Loading and Batch Processing Delays
Resolved - Issue Description: Earlier today, we encountered intermittent issues affecting the IT Asset Management platform in the NA region. During this period, some customers may have experienced UI loading difficulties and delays in batch task processing.

Priority: P2

Restoration Activity (Resolved): Our preliminary investigation has identified the cause of these intermittent issues, linked to a network-related database connection error. While services have stabilized, our teams are closely monitoring the platform and will further investigate the root cause to implement measures that prevent future occurrences. A full post-mortem report will be published over the coming days.
Oct 29, 08:04 PDT
Oct 28, 2024
Flexera One - IT Asset Management North America: UAT Release 2024R2
Completed - The scheduled maintenance has been completed.
Oct 28, 19:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:01 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 29 12:00 AM - October 29 02:00 AM
PDT: October 28 05:00 PM - October 28 07:00 PM
CEST: October 29 01:00 AM - October 29 03:00 AM
AEST: October 29 11:00 AM - October 29 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 25, 14:27 PDT
Scheduled Maintenance - Flexera One - NA
Completed - The scheduled maintenance has been completed.
Oct 28, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:00 PDT
Scheduled - Flexera One NA will undergo scheduled maintenance on Monday, October 28th. During this time, the application will remain fully operational, and customers will not experience any downtime. However, new organization onboarding will be temporarily unavailable while the maintenance is in progress.

Maintenance Schedule:

PDT: October 28, 5:00 PM – 7:00 PM
CDT: October 28, 7:00 PM – 9:00 PM
CEST: October 29, 1:00 AM – 3:00 AM
AEDT: October 29, 11:00 AM – 1:00 PM
UTC: October 29, 12:00 AM – 2:00 AM
EDT: October 28, 8:00 PM – 10:00 PM
Oct 23, 10:30 PDT
Flexera One - IT Asset Management Europe: UAT Release 2024R2
Completed - The scheduled maintenance has been completed.
Oct 28, 12:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 28 06:00 PM - October 28 08:00 PM
PDT: October 28 11:00 AM - October 28 01:00 PM
CEST: October 28 07:00 PM - October 28 09:00 PM
AEST: October 29 05:00 AM - October 29 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 25, 14:27 PDT
Scheduled Maintenance - IT Visibility-EU
Completed - The scheduled maintenance has been completed.
Oct 28, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or users might be unable to view any data when attempting to load Power BI reports.

CEST: Oct 28 05:30 pm - 07:30 pm
PDT: Oct 28 08:30 am - 10:30 am
CST: Oct 28 09:30 am - 11:30 am
UTC: Oct 28 03:30 pm - 05:30 pm
AEST: Oct 29 01:30 am - 03:30 am
EDT: Oct 28 11:30 am - 01:30 pm
IST: Oct 28, 09:00pm - 11:00pm
Oct 24, 04:01 PDT
Flexera One - IT Asset Management Australia: UAT Release 2024R2
Completed - The scheduled maintenance has been completed.
Oct 28, 10:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 28 04:00 PM - October 28 06:00 PM
PDT: October 28 09:00 AM - October 28 11:00 AM
CEST: October 28 05:00 PM - October 28 07:00 PM
AEST: October 29 03:00 AM - October 29 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 25, 14:27 PDT
Scheduled Maintenance - IT Visibility-APAC
Completed - The scheduled maintenance has been completed.
Oct 28, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 06:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all ITV customers will be impacted, and Power BI reports may not reflect the latest data, or users might be unable to view any data when attempting to load Power BI reports.

AEST: Oct 28 11:30 pm - 01:30 am
PDT: Oct 28 06:30 am - 08:30 am
CST: Oct 28 07:30 am - 09:30 am
UTC: Oct 28 01:30 pm - 03:30 pm
CEST: Oct 28 03:30 pm - 05:30 pm
EDT: Oct 28 09:30 am - 11:30 am
IST: Oct 28 07:00pm - 09:00pm
Oct 24, 03:59 PDT
Scheduled Maintenance - IT Visibility- US
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or users might be unable to view any data when attempting to load PowerBI reports.

PDT: Oct 28 00:00 am - 02:00 am
CST: Oct 28 01:00 am - 03:00 am
CEST: Oct 28 09:00 am - 11:00 am
AEST: Oct 28 05:00 pm - 07:00 pm
UTC: Oct 28 07:00 am - 09:00 am
EDT: Oct 28 03:00 am - 05:00 am
IST: Oct 28 12:30pm - 02:30pm
Oct 24, 03:57 PDT
Oct 27, 2024
Snow Atlas - APAC - Service Disruption Impacting Platform Access
Resolved - Our team has restarted services for the remaining affected customer, which fixed the issue. All services have returned to normalcy.
Oct 27, 22:00 PDT
Identified - Our team has confirmed that all customers are operating normally, except for one. We are actively working to restore service for this remaining customer as quickly as possible.
Oct 27, 19:53 PDT
Update - Our initial investigation has identified a connectivity issue with a server, causing disruptions in the system's operations. While the logs suggest an unexpected server shutdown, the exact cause is still under review. Our team is working to resolve the issue and restore normal service as quickly as possible.
Oct 27, 18:33 PDT
Investigating - Issue Description: We are currently experiencing a service disruption affecting the Snow Atlas platform in the APAC region. Users may encounter "503 Service Temporary Unavailable" errors when accessing various features, such as Computers and Applications overviews. The issue is impacting general access across multiple areas of the platform in the APAC region, with no reports of issues in other regions.

Priority: P1

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Currently, no workaround is available. Further updates will be provided as we continue our efforts to resolve the incident.

We are closely monitoring the situation and will keep you informed as progress is made.
Oct 27, 17:03 PDT
Oct 26, 2024

No incidents reported.

Oct 25, 2024
Scheduled Maintenance on Technopedia
Completed - The scheduled maintenance has been completed.
Oct 25, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 03:30 PDT
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.

All Services will be unavailable during the maintenance window below:

Maintenance Window:
PDT : Oct 25th, 3:30 AM to 5:30 AM
UTC : Oct 25th, 10:30 AM to 12:30 PM
IST : Oct 25th, 4:00 PM to 6:00 PM
AEST: Oct 25th, 8:30 PM to 10:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Oct 22, 23:07 PDT
Oct 24, 2024
Scheduled Maintenance - Flexera One - APAC Automation
Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents, and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Maintenance Window timing:
IST (Indian Standard Time): Oct 24th, 12:30 PM to 02:30 PM
AEDT (Australian Eastern Daylight Time): Oct 24th, 06:00 PM to 08:00 PM
CEST (Central European Summer Time): Oct 24th, 09:00 AM to 11:00 AM
UTC (Coordinated Universal Time): Oct 24th, 07:00 AM to 09:00 AM
PDT (Pacific Daylight Time): Oct 24th, 12:00 AM to 02:00 AM
Oct 18, 10:51 PDT
Oct 23, 2024

No incidents reported.

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