All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Snow Atlas Production - West Europe Feb 26, 2025 12:00-14:00 PST
Scope: Maintenance will be performed on the Snow Atlas production cluster in the West Europe region. This cluster may experience up to 2 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates.

Reason: Upgrading underlying infrastructure.

Dates/Times:
PST: February 26th, 12:00 PM to 2:00 PM
UTC: February 26th, 8:00 PM to 10:00 PM
IST: February 27th, 1:30 AM to 3:30 AM
AEDT: February 27th, 7:00 AM to 09:00 AM
Posted on Feb 21, 2025 - 07:02 PST
Scheduled Maintenance: Flexera One - IT Visibility - EU Feb 26, 2025 20:30-22:30 PST
Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Feb 27 5:30 am to 7:30 am
PDT: Feb 26 08:30 pm - 10:30 pm
CST: Feb 26 09:30 pm - 11:30 pm
UTC: Feb 27 03:30 am - 05:30 am
AEST: Feb 27 01:30 pm - 03:30 pm
EDT: Feb 27 11:30 pm - Feb 03, 01:30 am
IST: Feb 27 09:00am - 11:00am
Posted on Feb 19, 2025 - 23:19 PST
Scheduled Maintenance: Flexera One - IT Visibility - US Feb 27, 2025 00:00-02:00 PST
Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Feb 27 00:00 am - 02:00 am
CST: Feb 27 01:00 am - 03:00 am
CEST: Feb 27 09:00 am - 11:00 am
AEST: Feb 27 05:00 pm - 07:00 pm
UTC: Feb 27 07:00 am - 09:00 am
EDT: Feb 27 03:00 am - 05:00 am
IST: Feb 27 12:30pm - 02:30pm
Posted on Feb 19, 2025 - 23:16 PST
Scheduled Maintenance: Flexera One - IT Visibility - APAC Feb 27, 2025 06:30-08:30 PST
Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Feb 27 11:30 pm - 01:30 am
PDT: Feb 27 06:30 am - 08:30 am
CST: Feb 27 07:30 am - 09:30 am
UTC: Feb 27 01:30 pm - 03:30 pm
CEST: Feb 27 03:30 pm - 05:30 pm
EDT: Feb 27 09:30 am - 11:30 am
IST: Feb 27 07:00pm - 09:00pm
Posted on Feb 19, 2025 - 23:18 PST
Scheduled Maintenance - Flexera One (NAM) & Cloud Management Platform (Shard-3/4) Mar 2, 2025 03:00-09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 12:45 PST
Scheduled - Flexera will be performing maintenance on Flexera One (NAM) and Cloud Management Platform (Shard 3 and 4) during the below window.

PDT: Mar 2, 03:00 AM - 09:00 AM
UTC: Mar 2, 11:00 AM - 05:00 PM
CEST: Mar, 2 12:00 PM - 06:00 PM
IST: Mar 2, 04:30 PM - 10:30 PM
AEDT: Mar, 2 10:00 PM - Mar 3 04:00 AM

During the scheduled maintenance window, customer-facing pages may be temporarily inaccessible for some time, and there could be delays in creating or updating resources.
Feb 21, 2025 - 07:16 PST
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Feb 22, 2025

No incidents reported today.

Feb 21, 2025
Emergency Maintenance Required - Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Feb 21, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 05:30 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Feb 27 05:30 AM - 07:30 AM
CST: Feb 27 07:30 AM - 09:30 AM
CEST: Feb 27 03:30 PM - 05:30 PM
AEST: Feb 27 11:30 PM - 01:30 AM (Feb 28)
UTC: Feb 27 02:30 PM - 04:30 PM
EDT: Feb 27 09:30 AM - 11:30 AM
IST: Feb 27 07:00 PM - 09:00 PM
Feb 21, 02:48 PST
Flexera One - IT Asset Management - EU & APAC - Duplicate license records while importing licenses from Saas manager
Resolved - The hotfixes for the affected customers have been successfully applied, and the cleanup process is complete. Our teams have monitored the platform and confirmed that the issue has been fully resolved.
Feb 21, 06:24 PST
Update - All hotfixes have been applied, and our teams actively monitor the platform before declaring the issue as resolved.
Feb 21, 02:52 PST
Update - The technical team has deployed hotfixes to address the remaining issues. While the overall impact remains minimal, we are working diligently to identify and resolve any outstanding issues to ensure complete resolution. We will continue to monitor the situation closely and keep you informed of our progress.
Feb 20, 13:28 PST
Update - We are in the final stages of completing the cleanup process, and everything is progressing as expected. Nearly all customer data has been processed and validated. We are working closely to ensure the successful resolution of the incident.
Feb 19, 10:09 PST
Update - The technical team has successfully implemented hotfixes for the majority of affected customers, resolving their issues. For the remaining few cases, solutions are prepared and will be executed promptly, with measures in place to ensure optimal performance. The overall impact continues to be minimal, and we are closely monitoring the situation to achieve full resolution.
Feb 18, 10:48 PST
Update - The technical team continues to make progress in resolving the previously identified issues. Hotfixes have been developed and are being implemented for the remaining affected customers. The overall impact remains minimal, and efforts are ongoing to expedite full resolution.

We will continue to monitor the situation closely and provide updates as they become available.
Feb 17, 08:35 PST
Update - The recent cleanup process has effectively addressed the majority of the remaining customers, with a very small number requiring additional attention; however, the impact is minimal. We will continue to monitor the situation closely and work diligently until full restoration is achieved.
Feb 14, 10:50 PST
Update - The cleanup process for remaining tenants is progressing well. We will continue to monitor the situation and provide updates as we progress.
Feb 14, 08:29 PST
Update - The recent cleanup has been effective. Initial log reviews show no issues, and checks across multiple databases confirm the removal of duplicate software license connections. Additionally, previously identified duplicate licenses have been successfully eliminated.

The next step is to address individual customer cases and any tenants that were missed in the initial cleanup, which is currently ongoing.
Feb 13, 09:39 PST
Update - The cleanup process has been successfully completed in both the APAC and EU production environments. We will continue to monitor the progress and provide updates as the process advances.
Feb 13, 09:26 PST
Update - Our team has identified a scenario where some duplicate licenses may reappear after reconciliation. We are actively working on a fix to address this and prevent further duplication. A hotfix has been raised for testing, and we will continue to provide updates as progress is made.

Please note that this issue has been resolved for the majority of customers. A small subset of cases has been identified, which we are addressing before fully resolving the incident.
Feb 12, 08:36 PST
Update - The cleanup has resolved the issue for the majority of customers, with only a small subset requiring further fixes due to scenarios that the initial cleanup script couldn't address. The team has identified the affected tenants in both EU and APAC, and specific hotfixes will be developed to handle these cases.
Feb 11, 18:52 PST
Monitoring - The cleanup hotfix was successfully completed. Our technical team is actively monitoring the services to ensure the issue is fully resolved.
Feb 11, 00:53 PST
Update - The cleanup hotfix is progressing as expected, with significant progress made. Our technical team continues to monitor the process to ensure successful completion
Feb 10, 11:04 PST
Update - The cleanup hotfix has successfully completed another stage and is progressing as expected, with multiple databases still pending. We will keep you informed as we move forward.
Feb 10, 08:42 PST
Update - The cleanup hotfix in production is underway, with our team actively monitoring and addressing any issues in real time to ensure successful completion across both environments. Further updates will be shared as progress continues.
Feb 10, 07:17 PST
Update - After extended monitoring over the weekend, our teams confirmed that the test results met our expectations. The hotfix has been promoted to production, and our teams are actively working on the implementation. We will provide further updates as they become available.
Feb 10, 03:05 PST
Update - Initial checks indicate that duplicated licenses are being retired as expected. We will continue monitoring to ensure consistent results across both the EU and APAC environments.
Feb 8, 10:11 PST
Update - The rollback has been successfully applied in the EU and APAC environments, following successful testing in UAT. Our team will monitor reconciles over the weekend to ensure data is properly processed before initiating the cleanup in production on Monday.

While minor issues were encountered during testing, they are being addressed. We expect the cleanup to resolve the issue for the majority of customers, though a small subset may require additional follow-up. Further updates will be provided as progress continues.
Feb 7, 14:45 PST
Update - The data cleanup process has been initiated in our testing environment, though some results are still under review. Our team is analyzing the outcome to ensure all issues are fully addressed.
Feb 7, 12:11 PST
Update - Our team is diligently working to resolve this issue and has initiated the data cleanup process. We will continue to provide updates as we make progress.
Feb 7, 02:56 PST
Update - Following successful system tests, we have proceeded with deploying the update. The next step involves data cleanup to address any remaining impacts, which is expected to begin tomorrow. Our team is working diligently to resolve this issue and will continue to provide updates as progress is made.
Feb 6, 11:36 PST
Update - Our team has completed the initial build and identified areas requiring further refinement to ensure system stability. We are currently conducting comprehensive system tests to verify these improvements. If these tests are successful, we plan to proceed with the deployment of the update. We understand the impact this issue may have on your operations and are working diligently to resolve it. We will continue to provide updates as progress is made.
Feb 6, 08:20 PST
Update - Our team continues to work through validation and testing. While the initial build was completed, additional refinements were necessary to ensure stability before moving forward. We are now addressing the final steps, and if all goes as planned, we anticipate proceeding to the next phase of testing soon. Further updates will be provided as progress continues.
Feb 5, 13:55 PST
Identified - Our team is still awaiting the necessary build completion before proceeding with the deployment. Testing and validation efforts are ongoing to ensure a smooth rollout. We will provide further updates as progress continues.
Feb 4, 16:01 PST
Update - To ensure comprehensive system stability, our team has been deploying additional hotfixes. However, we have encountered some issues, which we are currently addressing. The cleanup script has been completed and tested. We are actively working to resolve any lingering issues to proceed as planned.
Feb 4, 08:37 PST
Update - Our team is currently conducting a thorough validation process to ensure system stability and accuracy. This involves detailed analysis and testing to confirm that all residual issues are effectively addressed. We are also performing a comprehensive data cleanup to remove any remaining impacts. We will continue to provide updates as progress is made.
Feb 3, 15:11 PST
Monitoring - A past change that caused the issue has been reverted, and our teams are validating the rollback. Testing is actively underway to ensure everything functions as expected. Additionally, a data cleanup process is in progress to address any remaining impact.

Due to the need for thorough validation, testing, and cleanup across environments, the entire process may take multiple days to complete. If all goes well, the next phase of testing is scheduled for tomorrow. We will continue providing updates as progress is made.
Feb 3, 10:00 PST
Identified - We have taken corrective action and are progressing through our testing processes.
Feb 3, 09:25 PST
Update - Our teams are actively working on a fix to address the issue and take corrective measures, after which additional steps and validations will follow to ensure accuracy. We will continue to provide updates as progress is made.
Feb 3, 07:07 PST
Monitoring - We are actively investigating and evaluating remediation options to resolve the problem.
Feb 2, 21:55 PST
Update - We have escalated the priority of the incident to P1.
Feb 2, 19:18 PST
Update - We are continuing to work on the fix and actively monitoring the environment over the weekend to prevent further impact. Our team is working to expedite the resolution and will provide updates as progress is made.
Feb 2, 16:57 PST
Identified - We have identified an issue related to a past release that is causing duplicate license records to appear. Our team is actively working on a resolution and will provide further updates as soon as more information becomes available.
Jan 31, 07:03 PST
Investigating - Incident Description:
Our teams have identified an issue impacting multiple customers in the EU and Australia regions. Affected customers may encounter duplicate records when importing licenses from the SaaS manager.

Priority: P1

Restoration activity:
Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.
Jan 30, 23:49 PST
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Feb 21, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:30 PST
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:
Maintenance Window:
PDT : Feb 21th Thursday, 3:30 AM to 5:30 AM
UTC : Feb 21th Thursday, 10:30 AM to 12:30 PM
IST : Feb 21th Thursday, 4:00 PM to 6:00 PM
AEST: Feb 21th Thursday, 8:30 PM to 10:30 PM
As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Feb 13, 00:07 PST
Emergency Maintenance Required - Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Feb 21, 04:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:45 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Feb 27 02:45 AM - 04:45 AM
CST: Feb 27 04:45 AM - 06:45 AM
CEST: Feb 27 12:45 PM - 02:45 PM
AEST: Feb 27 08:45 PM - 10:45 PM
UTC: Feb 27 07:45 AM - 09:45 AM
EDT: Feb 27 02:45 AM - 04:45 AM
IST: Feb 27 04:15 PM - 06:15 PM
Feb 21, 02:40 PST
Emergency Maintenance Required -Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Feb 21, 04:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:45 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Feb 27 02:45 AM - 04:45 AM
CST: Feb 27 04:45 AM - 06:45 AM
CEST: Feb 27 12:45 PM - 02:45 PM
AEST: Feb 27 08:45 PM - 10:45 PM
UTC: Feb 27 07:45 AM - 09:45 AM
EDT: Feb 27 02:45 AM - 04:45 AM
IST: Feb 27 04:15 PM - 06:15 PM
Feb 21, 02:37 PST
Feb 20, 2025
Software Vulnerability Manager (SVM) - Disruption in Data Processing
Resolved - The system has been fully restored, all checks have passed, and new data has successfully synced after the restoration. This incident has been resolved.
Feb 20, 08:47 PST
Update - The replication and synchronization processes have been completed, and we are now moving on to the next steps, which include the restoration of the affected instances.
Feb 20, 07:39 PST
Identified - We are currently performing a critical data dump as part of the restoration process. Once completed, the data will be moved to the necessary environment. Following the dump, restoration will be carried out on the affected instances and this process is expected to take an extended period.

We sincerely apologize for the disruption this has caused and are closely monitoring the situation. We will continue to keep you updated as we make progress toward resolving the issue.
Feb 20, 06:13 PST
Investigating - Incident Description: We are currently addressing an issue that has disrupted the replication of vulnerability tracking (VT) data for Software Vulnerability Manager (SVM) customers. This issue has resulted in a temporary inability for customers to receive new advisories, patches, or vulnerability tracking data.

Priority: P2

Restoration Activity: Our technical team has identified that a critical component in the data replication chain was inadvertently turned off, which has halted the replication process. Efforts to restore this functionality are underway, including taking necessary data dumps to ensure integrity and completeness when replication resumes.
Feb 20, 05:29 PST
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Feb 20, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:30 PST
Scheduled - Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2025-02-20 05:30
PST: 2025-02-20 03:30
UTC: 2025-02-20 11:30
AEDT: 2025-02-20 22:30
IST: 2025-02-20 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Feb 17, 17:39 PST
Feb 19, 2025
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Feb 19, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:30 PST
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:
Maintenance Window:
PDT : Feb 19th Wednesday, 3:30 AM to 5:30 AM
UTC : Feb 19th Wednesday, 10:30 AM to 12:30 PM
IST : Feb 19th Wednesday, 4:00 PM to 6:00 PM
AEST: Feb 19th Wednesday, 8:30 PM to 10:30 PM
As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Feb 13, 00:06 PST
Feb 18, 2025
Flexera One - IT Asset Management North America: UAT Release 2024R2.2
Completed - The scheduled maintenance has been completed.
Feb 18, 18:14 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 19 12:00 AM - February 19 02:00 AM
PDT: February 18 04:00 PM - February 18 06:00 PM
CEST: February 19 01:00 AM - February 19 03:00 AM
AEST: February 19 11:00 AM - February 19 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Feb 17, 03:26 PST
Flexera One - IT Asset Management Europe: UAT Release 2024R2.2
Completed - The scheduled maintenance has been completed.
Feb 18, 13:35 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 11:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 18 07:00 PM - February 18 09:00 PM
PDT: February 18 11:00 AM - February 18 01:00 PM
CEST: February 18 08:00 PM - February 18 10:00 PM
AEST: February 19 06:00 AM - February 19 08:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Feb 17, 03:11 PST
Flexera One - Cloud Cost Optimization (CCO) - EU & NA Regions - Disruptions in Cost Data Access
Resolved - Our monitoring and health checks have confirmed that the issue has been fully resolved, and all services are now operating as expected.
Feb 18, 12:18 PST
Monitoring - Our technical team has taken corrective measures, and we are conducting further validation to ensure full functionality. Monitoring is ongoing to confirm there are no lingering impacts. We will provide further updates as validation progresses.
Feb 18, 11:43 PST
Investigating - Incident Description: We are currently experiencing an issue affecting the Cloud Cost Optimization (CCO) platform in the EU and NA regions. While some pages are still operational, customers may experience issues when accessing pages displaying cost data.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and working to restore functionality. We will provide further updates as we continue resolving the incident.
Feb 18, 11:31 PST
Flexera One - IT Asset Management Australia: UAT Release 2024R2.2
Completed - The scheduled maintenance has been completed.
Feb 18, 10:35 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.2 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: February 18 05:00 PM - February 18 07:00 PM
PDT: February 18 09:00 AM - February 18 11:00 AM
CEST: February 18 06:00 PM - February 18 08:00 PM
AEST: February 19 04:00 AM - February 19 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Feb 17, 03:09 PST
Feb 17, 2025
Scheduled Maintenance on the Technopedia
Completed - The scheduled maintenance has been completed.
Feb 17, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:30 PST
Scheduled - Flexera will be conducting some upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:
Maintenance Window:
PDT : Feb 17th Monday, 3:30 AM to 5:30 AM
UTC : Feb 17th Monday, 10:30 AM to 12:30 PM
IST : Feb 17th Monday, 4:00 PM to 6:00 PM
AEST: Feb 17th Monday, 8:30 PM to 10:30 PM
As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Feb 13, 00:05 PST
Feb 16, 2025
Scheduled Maintenance - Flexera One (NAM) & Cloud Management Platform (Shard-3/4)
Completed - The scheduled maintenance has been completed.
Feb 16, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 03:00 PST
Scheduled - Flexera will be performing maintenance on Flexera One (NAM) and Cloud Management Platform (Shard-3/4) during the below window.

PDT: Feb 16 03:00 AM - 09:00 AM
UTC: Feb 16 11:00 AM - 05:00 PM
CEST: Feb 16 12:00 PM - 06:00 PM
IST: Feb 16 04:30 PM - 10:30 PM
AEDT: Feb 16 10:00 PM - Feb 17 04:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that there will be a delay in creating/updating resources.
Feb 6, 21:02 PST
Feb 15, 2025
Flexera One - IT Visibility, Technology Spend, and Technopedia services - NAM
Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 01:00 PST
Scheduled - Flexera One will be undergoing maintenance on the IT Visibility, Technology Spend, and Technopedia services in our NAM instance. Intermittent issues may occur with these dashboards during the window below:

PST: Feb 15 01:00 am - 04:00 am
CST: Feb 15 03:00 am - 06:00 am
CET: Feb 15 10:00 am - 1:00 pm
AEDT: Feb 15 08:00 pm - 11:00 pm
UTC: Feb 15 09:00 am - 12:00 pm
EST: Feb 15 04:00 am - 07:00 am
IST: Feb 15 02:30 pm - 05:30 pm
Feb 6, 21:05 PST
Feb 14, 2025
Flexera One - IT Asset Management - NA - Batch Processing Delays
Resolved - The backlog has been addressed, and normal batch processing operations have resumed. This incident has been resolved.
Feb 14, 14:45 PST
Update - We are making progress in processing tasks, especially those that accumulated substantial data backlog from earlier issues. We are now efficiently handling newer submissions.

Although there is still a volume of tasks pending, our systems are operating at increased capacity, processing multiple tasks concurrently to reduce the backlog swiftly.

We will continue to oversee the developments and provide updates on the progress.
Feb 14, 12:45 PST
Update - We have successfully cleared all older backlog tasks, and only recent submissions are currently being processed. This has led to several tasks being completed successfully. However, we are observing a slowdown in the processing of some larger tasks and are actively investigating potential causes to prevent any impact on our services.

Investigations into this matter are underway to identify and resolve any underlying problems. We will continue to monitor the situation and take necessary actions to maintain system efficiency.
Feb 14, 10:10 PST
Update - We continue to make substantial progress, significantly reducing the number of outstanding tasks. Currently, only a small number of tasks from previous days remain, with all of today's tasks being processed efficiently.

Additionally, we are addressing a backlog of routine system updates which do not impact the primary operations of our platform. Our team is actively managing these tasks to ensure they do not cause any disruptions to service.
Feb 14, 08:44 PST
Update - The batch processor has continued to make steady progress in addressing a significant backlog of tasks. We have successfully moved through initial processing stages and are now handling subsequent data management operations. Our technical team is actively monitoring the situation and will continue to conduct periodic reviews to ensure all processes are completed efficiently.
Feb 13, 18:42 PST
Update - The system continues to address the backlog of high-volume tasks. Progress is being made, particularly with significant operations that had slowed batch processing speeds. We are observing improvements as these key tasks near completion.

Our team is closely monitoring all processes to ensure their successful and timely conclusion. We will keep you updated on further developments and thank you for your continued patience.
Feb 13, 14:01 PST
Update - The system is currently executing several high-volume database processes, including significant key operations. Once these substantial tasks are completed, we anticipate that the remaining batch processes will resume normal progress.

We are closely monitoring the situation to ensure successful completion.
Feb 13, 09:59 PST
Update - Following the 2024 R2.1 upgrade last night, our team is actively addressing residual batch tasks that have accumulated post-upgrade. We have observed successful license reconciliations since yesterday and are ensuring that all tenant reconciliations are proceeding as expected.

We will continue to monitor the situation and provide updates as we make progress.
Feb 13, 08:11 PST
Update - Our technical teams are actively monitoring the situation and anticipate that the upcoming 2024 R2.1 upgrade scheduled for tonight will result in the termination of the stalled processes, which is expected to alleviate the current backlog.

We will continue to monitor the system's performance following the upgrade to ensure that batch processing tasks return to normal operation. Further updates will be provided as necessary.
Feb 12, 11:12 PST
Identified - Incident Description: Following the resolution of yesterday's reconciliation issue, we are now investigating delays in batch processing tasks in the NA environment for Flexera One IT Asset Management (ITAM). Customers may experience delays in data updates, including reconciliation and other scheduled processes.

Priority: P2

Restoration Activity: While reconciliation functionality was successfully restored and verified, subsequent batch processing delays have emerged due to a backlog of tasks in the system. The reconciliation process was temporarily halted during the incident, and the resulting task volume is now contributing to the current delays.

Our teams are actively clearing the backlog, monitoring task performance, and addressing any stalled tasks. We are also reviewing the scheduler services and related infrastructure to ensure smooth task execution moving forward.
Feb 12, 10:33 PST
Feb 13, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Feb 13, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:30 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Feb 13 5:30 am to 7:30 am
PDT: Feb 12 08:30 pm - 10:30 pm
CST: Feb 12 09:30 pm - 11:30 pm
UTC: Feb 13 03:30 am - 05:30 am
AEST: Feb 13 01:30 pm - 03:30 pm
EDT: Feb 13 11:30 pm - Feb 03, 01:30 am
IST: Feb 13 09:00am - 11:00am
Feb 10, 02:42 PST
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Feb 13, 08:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:30 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Feb 13 11:30 pm - 01:30 am
PDT: Feb 13 06:30 am - 08:30 am
CST: Feb 13 07:30 am - 09:30 am
UTC: Feb 13 01:30 pm - 03:30 pm
CEST: Feb 13 03:30 pm - 05:30 pm
EDT: Feb 13 09:30 am - 11:30 am
IST: Feb 13 07:00pm - 09:00pm
Feb 10, 02:40 PST
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Feb 13, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:30 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2025-02-13 03:30
PST: 2025-02-13 01:30
UTC: 2025-02-13 09:30
AEDT: 2025-02-13 20:30
IST: 2025-02-13 15:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Feb 10, 23:52 PST
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Feb 13, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 PST
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Feb 13 00:00 am - 02:00 am
CST: Feb 13 01:00 am - 03:00 am
CEST: Feb 13 09:00 am - 11:00 am
AEST: Feb 13 05:00 pm - 07:00 pm
UTC: Feb 13 07:00 am - 09:00 am
EDT: Feb 13 03:00 am - 05:00 am
IST: Feb 13 12:30pm - 02:30pm
Feb 10, 02:39 PST
Feb 12, 2025
Flexera One - IT Asset Management North America: Production Release 2024R2.1
Completed - The scheduled maintenance has been completed.
Feb 12, 21:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 18:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: February 13 02:00 AM - February 13 04:00 AM
PDT: February 12 06:00 PM - February 12 08:00 PM
CEST: February 13 03:00 AM - February 13 05:00 AM
AEST: February 13 01:00 PM - February 13 03:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Feb 10, 15:16 PST
Feb 11, 2025
Flexera One - IT Asset Management - NAM - Jobs failing to complete
Resolved - After Extended monitoring, our teams have confirmed that the issue has been resolved and reconciliation functionality has returned to normalcy.
Feb 11, 23:39 PST
Monitoring - We are seeing positive signs that reconciliation functionality has been restored. Key reconciliation tasks are processing successfully, indicating that the system is performing as expected. Our teams are continuing to monitor and validate full functionality across the environment.

Further updates will be provided as we complete verification.
Feb 11, 18:49 PST
Identified - Our teams have successfully identified and addressed the underlying cause of the reconciliation failures. The issue has been mitigated through infrastructure upgrades to align system components, and the environment has been stabilized. As a result, a temporary solution is no longer required.

Verification is underway to ensure reconciliation functionality has been fully restored. We will continue to monitor the situation and provide further updates as needed.
Feb 11, 17:50 PST
Update - Our teams are actively investigating the ongoing reconciliation failures and are currently considering a temporary solution to restore access to reconciled data. We are also exploring the potential impact of this approach while continuing to work towards a long-term solution.

We will provide more information and updates as we move forward and progress is made.
Feb 11, 15:46 PST
Update - Our teams continue to investigate the ongoing job failures and are focusing on underlying infrastructure issues that may be contributing to the problem. Additional technical teams have been engaged to assist with the resolution, and we are actively working on multiple approaches to restore full functionality.
Feb 11, 13:29 PST
Update - While scaling up the infrastructure to mitigate the impact, our teams encountered a network issue that blocked the process. We are actively investigating and working on a resolution. We will share further updates as they become available
Feb 11, 09:10 PST
Update - Our teams have identified a potential configuration issue that may be contributing to the ongoing job failures. We are exploring options to address this, including adjustments to system components and evaluating temporary alternatives to restore normal functionality.

We will provide further updates as soon as more information becomes available.
Feb 11, 06:10 PST
Investigating - Incident Description:
Our teams are actively investigating an issue affecting some customers of our customers on the IT Asset Management platform in the North America region. Impacted customers may experience job completion failures.

Priority: P2

Restoration activity:
Our technical teams have been engaged and are actively working to identify the root cause and restore services. We are closely monitoring the situation and will provide further updates as we make progress toward resolving the incident.
Feb 11, 02:35 PST
Feb 10, 2025
Scheduled Maintenance - Flexera One - APAC
Completed - The scheduled maintenance has been completed.
Feb 10, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 03:30 PST
Scheduled - Flexera will be performing maintenance on Flexera One APAC during below window.

UTC (Coordinated Universal Time): 10 Feb, 12:30 PM - 02:30 PM
CEST (Central European Summer Time): 10 Feb, 01:30 PM - 03:30 PM
AEST (Australian Eastern Standard Time): 10 Feb, 11:00 PM - 01:00 AM (11 Feb)
PDT (Pacific Daylight Time): 10 Feb, 04:30 AM - 06:30 AM
IST (Indian Standard Time): 10 Feb, 06:00 PM - 08:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that there will be a delay in creating/updating resources.
Feb 6, 01:24 PST
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Feb 8, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 23:30 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for four hours starting at the time below:

Dates/Times:
CST: 2025-02-08 01:30
PST: 2025-02-07 23:30
UTC: 2025-02-08 07:30
AEDT: 2025-02-08 18:30
IST: 2025-02-08 13:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Feb 5, 23:39 PST
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