All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Software Vulnerability Manager Jun 4, 2025 04:30-06:30 PDT

Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:

CDT: 2025-06-04 06:30
PDT: 2025-06-04 04:30
UTC: 2025-06-04 11:30
AEST: 2025-06-04 21:30
IST: 2025-06-04 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.

Posted on Jun 01, 2025 - 23:19 PDT

Flexera One - IT Asset Management Australia: UAT Release 2025R1 Jun 4, 2025 09:00-11:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 04 04:00 PM - June 04 06:00 PM
PDT: June 04 09:00 AM - June 04 11:00 AM
CEST: June 04 06:00 PM - June 04 08:00 PM
AEST: June 05 02:00 AM - June 05 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on Jun 03, 2025 - 07:59 PDT

Flexera One - IT Asset Management Europe: UAT Release 2025R1 Jun 4, 2025 11:00-13:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 04 06:00 PM - June 04 08:00 PM
PDT: June 04 11:00 AM - June 04 01:00 PM
CEST: June 04 08:00 PM - June 04 10:00 PM
AEST: June 05 04:00 AM - June 05 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Posted on Jun 03, 2025 - 08:02 PDT

Scheduled Maintenance on the Flexera One/SaaS (SaaS Manager) in APAC, EU, and NAM regions. Jun 4, 2025 18:00-20:00 PDT

Flexera will perform scheduled maintenance on the Flexera One/SaaS (SaaS Manager) in the APAC, EU, and NAM regions.
Dates/Times:
PDT: June 4th, 06:00 PM to 08:00 PM
UTC: June 5th, 01:00 AM to 03:00 AM
IST: June 5th, 06:30 AM to 08.30 AM
AEDT: June 5th, 11:00 AM to 01:00 PM
CEST: June 5th, 03.00 AM to 5.00 AM

During this maintenance work, customers may see intermittent issues on Flexera One/SaaS (SaaS Manager).
This scheduled maintenance affects the MongoDB Atlas and Flexera One/SaaS(SaaS Manager).

Posted on Jun 02, 2025 - 02:34 PDT

Flexera One - IT Asset Management North America: UAT Release 2025R1 Jun 4, 2025 19:00-21:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2025 - 08:16 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2025 - 08:15 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 03, 2025 - 08:13 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: June 05 02:00 AM - June 05 04:00 AM
PDT: June 04 07:00 PM - June 04 09:00 PM
CEST: June 05 04:00 AM - June 05 06:00 AM
AEST: June 05 12:00 PM - June 05 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

Jun 03, 2025 - 08:06 PDT

Scheduled Maintenance: Flexera One - IT Visibility - US Jun 5, 2025 00:00-02:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: June 5 00:00 am - 02:00 am
CDT: June 5 02:00 am - 04:00 am
CEST: June 5 09:00 am - 11:00 am
AEST: June 5 05:00 pm - 07:00 pm
UTC: June 5 07:00 am - 09:00 am
EDT: June 5 03:00 am - 05:00 am
IST: June 5 12:30pm - 02:30pm

Posted on Jun 02, 2025 - 22:53 PDT

Scheduled Maintenance - Software Vulnerability Research Jun 5, 2025 04:30-06:30 PDT

Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2025-06-05 06:30
PDT: 2025-06-05 04:30
UTC: 2025-06-05 11:30
AEST: 2025-06-05 21:30
IST: 2025-06-05 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.

Posted on Jun 03, 2025 - 03:15 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC Jun 5, 2025 09:00-11:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: June 5 09:00 am - 11:00 am
CDT: June 5 11:00 am - 01:00 pm
CET: June 5 05:00 pm - 07:00 pm / CEST: June 5 06:00pm - 08:00pm
AEST: June 6 02:00 am - 04:00 am
UTC: June 5 04:00pm - 06:00pm
EDT: June 5 12:00 pm - 02:00 pm
IST: June 5 09:30pm - 11:30pm

Posted on Jun 02, 2025 - 22:54 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU Jun 5, 2025 09:30-11:30 PDT

Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: June 5 09:30 am - 11:30 am
CDT: June 5 11:30 am - 01:30 pm
CET: June 5 05:30 pm to 07:30 pm / CEST: June 5 06:30 pm - 08:30pm
AEST: June 6 02:30 am - 04:30 am
UTC: June 5 04:30 pm - 06:30 pm
EDT: June 5 12:30 pm - 02:30 pm
IST: June 5 10:00pm - June 6 12:00am

Posted on Jun 02, 2025 - 22:56 PDT
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Jun 3, 2025

No incidents reported today.

Jun 2, 2025
Resolved - We have monitored the platform for an extended period and confirm that services on Self-Service Shard 3 are performing as expected. No further issues have been observed, and the platform continues to operate normally. This incident has been resolved.
Jun 2, 12:01 PDT
Monitoring - Issue Description: We observed a disruption impacting the Cloud Management Platform on Self-Service Shard 3. As a result, customers may have experienced intermittent issues when attempting to log in or access the platform.

Priority: P2

Restoration Activity: Our teams identified the issue was caused by a front-end service instance that had become unresponsive. The service has since recovered, and functionality has begun to return. We are continuing to monitor the platform to ensure ongoing stability.

Jun 2, 11:37 PDT
Jun 1, 2025
Completed - The scheduled maintenance has been completed.
Jun 1, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF, CM environments for US-4 and US3.
US-4 & US-3 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: June 1st, 01:30 AM to 03:30 AM
UTC: June 1st, 08:30 AM to 10:30 AM
CEST: June 1st 10:30 AM to 12:30 PM
IST: June 1st, 02:00 PM to 04:00 PM
AEDT: June 1st, 06:30 PM to 08:30 PM

During this maintenance work, customers will see intermittent issues on Self Service, CWF console, CM and Flexera One Automation.

May 29, 05:39 PDT
May 31, 2025
Completed - The scheduled maintenance has been completed.
May 31, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 PDT
Scheduled - Flexera One US will be undergoing scheduled maintenance on May 31. During this time, IT Visibility, Technology Spend, and Technopedia dashboards may experience short intermittent failures within the maintenance window outlined below.

Maintenance Window:
PDT: May 31, 1:00 AM – 4:00 AM
CDT: May 31, 3:00 AM – 6:00 AM
UTC: May 31, 8:00 AM – 11:00 AM
CEST: May 31, 10:00 AM – 1:00 PM
AEST: May 31, 6:00 PM – 9:00 PM

May 29, 15:16 PDT
May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025
Completed - The scheduled maintenance has been completed.
May 28, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe region. This update supports infrastructure improvements and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

PDT: May 28, 1:00 PM – 3:00 PM

UTC: May 28, 8:00 PM – 10:00 PM

IST: May 29, 1:30 AM – 3:30 AM

AEST: May 29, 6:00 AM – 8:00 AM

May 14, 11:44 PDT
Completed - The scheduled maintenance has been completed.
May 28, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 11:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South region. This update supports infrastructure improvements and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

PDT: May 28, 11:00 AM – 1:00 PM

UTC: May 28, 6:00 PM – 8:00 PM

IST: May 28, 11:30 PM – May 29, 1:30 AM

AEST: May 29, 4:00 AM – 6:00 AM

May 14, 11:40 PDT
Completed - The scheduled maintenance has been completed.
May 28, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 08:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the Australia Southeast region. This update supports infrastructure improvements and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

PDT: May 28, 8:00 AM – 10:00 AM

UTC: May 28, 3:00 PM – 5:00 PM

IST: May 28, 8:30 PM – 10:30 PM

AEST: May 29, 1:00 AM – 3:00 AM

May 14, 11:36 PDT
Completed - The scheduled maintenance has been completed.
May 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 01:00 PDT
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the East US region. This update supports infrastructure improvements and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

PDT: May 28, 1:00 AM – 3:00 AM

UTC: May 28, 8:00 AM – 10:00 AM

IST: May 28, 1:30 PM – 3:30 PM

AEST: May 28, 6:00 PM – 8:00 PM

May 14, 11:32 PDT
May 27, 2025

No incidents reported.

May 26, 2025
Completed - The scheduled maintenance has been completed.
May 26, 20:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 27 02:00 AM - May 27 04:00 AM
PDT: May 26 07:00 PM - May 26 09:00 PM
CEST: May 27 04:00 AM - May 27 06:00 AM
AEST: May 27 12:00 PM - May 27 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 22, 16:04 PDT
Resolved - The platform is now stable and fully accessible, with no further issues observed. Our teams implemented an interim solution that successfully restored access. A permanent fix will be implemented during a future maintenance window, which will be communicated in advance. This incident has been resolved.
May 26, 09:47 PDT
Monitoring - Access to the platform remains available through the temporary solution applied earlier. We are actively monitoring performance, as some slowness may still be observed. Work on the long-term resolution continues in parallel.
May 26, 09:15 PDT
Update - Access to the platform has been restored through a temporary solution. Customers may continue to experience some slowness during this period. Work on the long-term resolution remains in progress.
May 26, 09:04 PDT
Update - Our teams have identified issues with traffic routing and are progressing with mitigation efforts, including the setup of an alternate environment. The platform remains inaccessible at this time, and we will provide further updates as work continues.
May 26, 08:41 PDT
Identified - Our teams have identified an underlying infrastructure issue and are actively working on a mitigation plan, which includes routing traffic through an alternate path. Restoration efforts are ongoing, and we are closely monitoring the situation. Further updates will be shared as progress continues.
May 26, 07:38 PDT
Investigating - Issue Description: We are currently investigating an issue impacting both the Self-Service and Cloud Management Platform in the North America (NAM) region. Customers on Shard 3 and Shard 4 may be unable to access these services at this time.

Priority: P1

Restoration Activity: Our technical teams are actively engaged and assessing the situation. We are exploring potential solutions to restore functionality as quickly as possible.

May 26, 06:14 PDT
May 25, 2025

No incidents reported.

May 24, 2025
Completed - The scheduled maintenance has been completed.
May 24, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 04:30 PDT
Scheduled - Flexera conducts periodic failover tests of the Software Vulnerability Manager (SVM) service. We will be performing failover tests on Saturday, May 24 at 4:30 AM – 8:30 AM PDT. The Software Vulnerability Manager service may have brief service outage during the following window as the service fails over to a different Availability Zone:

PDT - Saturday, May 24 at 4:30 AM to 8:30 AM
UTC - Saturday, May 24 at 11:30 AM to 15:30 PM
AEDT - Saturday, May 24 at 21:30 PM to Sunday, May 25 at 1:30 AM

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.

May 19, 00:22 PDT
Completed - The scheduled maintenance has been completed.
May 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 PDT
Scheduled - Flexera’s documentation site (docs.flexera.com) is scheduled for server maintenance and may be temporarily unavailable for approximately 30 minutes on one day between May 19 and May 24. The specific timing of this brief downtime will occur within the maintenance window outlined below.

Maintenance Window:
UTC: 7:00 AM - 10:00 AM
IST: 12:30 PM - 3:30 PM
PST: 12:00 AM - 3:00 AM
AEST: 6:00 PM - 9:00 PM
CEST: 9:00 AM - 12:00 PM
EDT: 3:00 AM - 6:00 AM

Note: The documentation site will be actively monitored during this period. Any unplanned disruptions not related to the scheduled maintenance will be promptly escalated and reported through Flexera’s standard incident management process.

If you experience access issues beyond the brief expected downtime, please report them through your usual support channels.

May 7, 12:43 PDT
May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025
Postmortem - Read details
May 30, 03:12 PDT
Resolved - Our teams have closely monitored the platform over an extended period and have observed no recurrence of the issue. We have declared the incident as resolved.
May 21, 21:05 PDT
Update - The environment remains stable, and we have not observed any new issues. Our teams will continue monitoring over the next few hours to ensure continued stability.
May 21, 16:16 PDT
Update - Most organizations have been brought up to date. A small number of remaining organizations are still being addressed, and our teams are working directly to resolve those.

We will continue to monitor progress closely and share further updates as needed.

May 21, 10:43 PDT
Update - Following resolution in the APAC and EU regions, we continue to make progress restoring billing data for impacted organizations in the NAM region. The work is being carried out in phases due to the scale of the environment.

We will continue to provide updates as restoration efforts progress.

May 21, 07:55 PDT
Update - All validations for the APAC and EU regions have been successfully completed, and services have been fully restored. Our teams are now focusing on the NAM region, which will require an extended restoration window due to the scale of infrastructure involved. We will share further updates as they become available.
May 21, 00:36 PDT
Update - Following the deployment of the fix, our team performed additional validations and manually restarted several services. Services have now been restored for the majority of affected customers. We continue to closely monitor the platform and are working toward full restoration for all users.
May 21, 00:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 20:48 PDT
Identified - Our team has identified the root cause of the issue as a recent update pushed earlier today. A fix has been developed and is currently being prepared for deployment.
May 20, 19:58 PDT
Update - We are continuing to investigate this issue.
May 20, 19:24 PDT
Investigating - Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the APAC, NAM & EU regions. While the platform remains accessible; affected customers may notice missing billing and cost data, as well as disruptions to related optimizations.

Priority: P2

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.

May 20, 18:41 PDT
May 20, 2025
Completed - The scheduled maintenance has been completed.
May 20, 13:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 20 06:00 PM - May 20 08:00 PM
PDT: May 20 11:00 AM - May 20 01:00 PM
CEST: May 20 08:00 PM - May 20 10:00 PM
AEST: May 21 04:00 AM - May 21 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 16, 09:48 PDT
Completed - The scheduled maintenance has been completed.
May 20, 10:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 20 04:00 PM - May 20 06:00 PM
PDT: May 20 09:00 AM - May 20 11:00 AM
CEST: May 20 06:00 PM - May 20 08:00 PM
AEST: May 21 02:00 AM - May 21 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.

May 16, 09:47 PDT