Flexera System Status Dashboard Status

Flexera One - IT Visibility - NAM - ITV Dashboards Data Processing Delayed

Investigating - Incident Description: We have been alerted to a problem affecting the processing of IT visibility dashboard powered by Gooddata in the NAM region. The issue has been identified on the service provider's end and is currently being addressed. As a result, customers may experience delays in the availability of updated dashboard data.

Priority: P2

Restoration Activity: A support request has been submitted to the service provider. The service provider has confirmed the issue on their side and further discussions are ongoing to ensure a timely resolution.

We will keep an eye on the situation closely and provide updates as we continue to look into it.
Oct 14, 2024 - 01:11 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational

IT Asset Management - US Beacon Communication Operational

IT Asset Management - US Inventory Upload Operational

IT Asset Management - US Login Page Operational

IT Asset Management - US Batch Processing System Operational

IT Asset Management - US Business Reporting Operational

IT Asset Management - US SaaS Manager Operational

IT Asset Management - US Restful APIs Operational

Flexera One - IT Asset Management - Europe Operational

IT Asset Management - EU Beacon Communication Operational

IT Asset Management - EU Inventory Upload Operational

IT Asset Management - EU Login Page Operational

IT Asset Management - EU Batch Processing System Operational

IT Asset Management - EU Business Reporting Operational

IT Asset Management - EU SaaS Manager Operational

IT Asset Management - EU Restful APIs Operational

Flexera One - IT Asset Management - APAC Operational

IT Asset Management - APAC Beacon Communication Operational

IT Asset Management - APAC Inventory Upload Operational

IT Asset Management - APAC Login Page Operational

IT Asset Management - APAC Batch Processing System Operational

IT Asset Management - APAC Business Reporting Operational

IT Asset Management - APAC SaaS Manager Operational

IT Asset Management - APAC Restful APIs Operational

Flexera One - IT Visibility - North America Degraded Performance

IT Visibility US Degraded Performance

Flexera One - IT Visibility - Europe Operational

IT Visibility EU Operational

Flexera One - IT Visibility - APAC Under Maintenance

IT Visibility - APAC Under Maintenance

Flexera One - Cloud Management - North America Operational

Cloud Cost Optimization - US Operational

Cloudscape Operational

Flexera One - Cloud Management - Europe Operational

Cloud Cost Optimization - EU Operational

Flexera One - Cloud Management - APAC Operational

Cloud Cost Optimization - APAC Operational

Flexera One – APIs – North America Operational

api.flexera.com Operational

beta.api.flexera.com Operational

Flexera One – APIs – Europe Operational

api.flexera.eu Operational

beta.api.flexera.eu Operational

Flexera One – APIs – APAC Operational

api.flexera.au Operational

Flexera One - SBOM Management - North America Operational

SBOM Management API - US Operational

SBOM Management SCA Data Library API - US Operational

Snow Atlas Operational

Snow Atlas - America Operational

Snow Atlas - Australia Operational

Snow Atlas - Europe Operational

Snow Atlas - UK South Operational

Snow Atlas API - Australia Operational

Snow Atlas API - America Operational

Snow Atlas API - Europe Operational

Snow Atlas Operational

Legacy Cloud Management Operational

Automation Operational

Cloud Management Dashboard - Shard 3 Operational

Cloud Management Dashboard - Shard 4 Operational

Self-Service - Shard 3 Operational

Self-Service - Shard 4 Operational

Software Vulnerability Manager Operational

Software Vulnerability Manager Web Portal Operational

Software Vulnerability Manager Agent Interface Operational

Software Vulnerability Research Operational

Flexera Community Operational

Flexera Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Flexera One - IT Asset Management North America: Production Release 2024R1.4 Oct 15, 2024 18:00-20:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 16 01:00 AM - October 16 03:00 AM
PDT: October 15 06:00 PM - October 15 08:00 PM
CEST: October 16 03:00 AM - October 16 05:00 AM
AEST: October 16 12:00 PM - October 16 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Oct 10, 2024 - 21:34 PDT

Scheduled Maintenance on the Self Service, CWF for US-3 Oct 17, 2024 02:30-04:30 PDT

Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments US-3.
US-3 Self-Service, CWF environments will be on maintenance

Dates/Times:
PDT: October 17th, 02:30 AM to 04:30 AM
UTC: October 17th, 09:30 AM to 11:30 AM
IST: October 17th, 03:00 PM to 05:00 PM
AEST: October 17th, 07:30 PM to 09:30 PM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Posted on Oct 10, 2024 - 02:04 PDT

System Metrics Month Week Day

FlexNet Manager Suite US Login Page

Fetching

FlexNet Manager Suite US Beacon Communications

Fetching

FlexNet Manager Suite US Inventory Uploads

Fetching

FlexNet Manager Suite EU Login Page

Fetching

FlexNet Manager Suite EU Beacon Communications

Fetching

FlexNet Manager Suite EU Inventory Uploads

Fetching

Software Vulnerability Research

Fetching

Software Vulnerability Manager Web Portal

Fetching

Software Vulnerability Manager Agent Interface

Fetching

Past Incidents

Oct 14, 2024

Unresolved incident: Flexera One - IT Visibility - NAM - ITV Dashboards Data Processing Delayed.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

Scheduled Maintenance - Flexera One - NAM

Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT

Scheduled - Flexera One will be undergoing maintenance, specifically affecting the IT Visibility, Technology Spend, and Technopedia in our NAM instance.

Please note that this maintenance is being carried out by our Service Provider. During this time, IT Visibility, Technology Spend, and Technopedia dashboards in the NAM instance will be unavailable.

PDT: October 12, 01:00AM - 05:00AM
CDT: October 12, 03:00AM - 07:00AM
CEST: October 12, 10:00AM - 02:00PM
AEDT: October 12, 06:00 PM - 10:00 PM
UTC: October 12, 08:00 AM - 12:00 PM
EDT : October 12, 04:00AM - 08:00AM
Oct 7, 22:54 PDT

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Scheduled Maintenance: Flexera One - IT Visibility - EU

Completed - The scheduled maintenance has been completed.
Oct 8, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:30 PDT

Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Oct 8 05:30 pm - 07:30 pm
PDT: Oct 8 08:30 am - 10:30 am
CST: Oct 8 09:30 am - 11:30 am
UTC: Oct 8 03:30 pm - 05:30 pm
AEST: Oct 9 01:30 am - 03:30 am
EDT: Oct 8 11:30 am - 01:30 pm
IST: Oct 8, 09:00pm - 11:00pm
Oct 6, 23:15 PDT

Flexera One - IT Visibility - Technology Intelligence Platform - NAM,APAC & EU- Issue with loading PowerBI reports

Resolved - We have reverted the change across all regions to restore functionality. Following the rollback, our health checks have confirmed that all affected services are now fully operational. This incident has been resolved.
Oct 8, 08:36 PDT

Identified - Our investigations have identified a recent update as the cause of the disruption. Our technical team is currently working on reverting the change. We will keep you informed with updates as progress is made.
Oct 8, 07:20 PDT

Investigating - Incident Description:
We have detected a service disruption affecting our Technology Intelligence Platform, which may be impacting customers in the NAM, APAC, and EU regions. As a result, affected users are currently unable to load PowerBI reports.

Priority: P2

Restoration activity:
Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Oct 8, 05:48 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC

Completed - The scheduled maintenance has been completed.
Oct 8, 08:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 PDT

Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Oct 8 11:30 pm - 01:30 am
PDT: Oct 8 06:30 am - 08:30 am
CST: Oct 8 07:30 am - 09:30 am
UTC: Oct 8 01:30 pm - 03:30 pm
CEST: Oct 8 03:30 pm - 05:30 pm
EDT: Oct 8 09:30 am - 11:30 am
IST: Oct 8 07:00pm - 09:00pm
Oct 6, 23:14 PDT

Scheduled Maintenance: Flexera One - IT Visibility - US

Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 PDT

Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Oct 8 00:00 am - 02:00 am
CST: Oct 8 01:00 am - 03:00 am
CEST: Oct 8 09:00 am - 11:00 am
AEST: Oct 8 05:00 pm - 07:00 pm
UTC: Oct 8 07:00 am - 09:00 am
EDT: Oct 8 03:00 am - 05:00 am
IST: Oct 8 12:30pm - 02:30pm
Oct 6, 23:12 PDT

Oct 7, 2024

Flexera One - IT Asset Management Europe: Production Release 2024R1.4

Completed - The scheduled maintenance has been completed.
Oct 7, 12:37 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 07 06:00 PM - October 07 08:00 PM
PDT: October 07 11:00 AM - October 07 01:00 PM
CEST: October 07 08:00 PM - October 07 10:00 PM
AEST: October 08 05:00 AM - October 08 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT

Flexera One - IT Asset Management Australia: Production Release 2024R1.4

Completed - The scheduled maintenance has been completed.
Oct 7, 10:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 PDT

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 07 04:00 PM - October 07 06:00 PM
PDT: October 07 09:00 AM - October 07 11:00 AM
CEST: October 07 06:00 PM - October 07 08:00 PM
AEST: October 08 03:00 AM - October 08 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT

Scheduled Maintenance - Flexera One - APAC - Automation

Completed - The scheduled maintenance has been completed.
Oct 7, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:30 PDT

Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Maintenance Window timing:

IST (Indian Standard Time): Oct 7th, 05:00 PM to 07:00 PM
AEST (Australian Eastern Standard Time): Oct 7th, 9:30 PM to 11:30 PM
CEST (Central European Summer Time): Oct 7th, 01:30 PM to 3:30 PM
UTC (Coordinated Universal Time): Oct 7th, 11:30 PM to 01:30 PM
PDT (Pacific Daylight Time): Oct 7th, 04:30 AM to 06:30 AM
Oct 3, 07:37 PDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Cloud Management Platform - NAM- Self-Service Shard 4 -Potential Errors while launching Cloud Apps or performing custom actions

Resolved - This incident has been resolved.
Oct 2, 07:59 PDT

Update - We have continued to observe stability with no further occurrences of the issue.
Oct 2, 07:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 03:05 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 1, 02:43 PDT

Investigating - Incident Description:
Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Oct 1, 01:47 PDT

Oct 1, 2024

Sep 30, 2024

Flexera One - IT Asset Management North America: UAT Release 2024R1.4

Completed - The scheduled maintenance has been completed.
Sep 30, 20:49 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 PDT

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 01 01:00 AM - October 01 03:00 AM
PDT: September 30 06:00 PM - September 30 08:00 PM
CEST: October 01 03:00 AM - October 01 05:00 AM
AEST: October 01 11:00 AM - October 01 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 12:40 PDT

Flexera One - IT Asset Management Europe: UAT Release 2024R1.4

Completed - The scheduled maintenance has been completed.
Sep 30, 16:38 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:00 PDT

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 30 06:00 PM - September 30 08:00 PM
PDT: September 30 11:00 AM - September 30 01:00 PM
CEST: September 30 08:00 PM - September 30 10:00 PM
AEST: October 01 04:00 AM - October 01 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 11:19 PDT

Flexera One - IT Asset Management Australia: UAT Release 2024R1.4

Completed - The scheduled maintenance has been completed.
Sep 30, 10:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 09:00 PDT

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 30 04:00 PM - September 30 06:00 PM
PDT: September 30 09:00 AM - September 30 11:00 AM
CEST: September 30 06:00 PM - September 30 08:00 PM
AEST: October 01 02:00 AM - October 01 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 29, 09:26 PDT

Scheduled Maintenance - Software Vulnerability Manager

Completed - The scheduled maintenance has been completed.
Sep 30, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:30 PDT

Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-09-30 06:30
PDT: 2024-09-30 04:30
UTC: 2024-09-30 11:30
AEST: 2024-09-30 21:30
IST: 2024-09-30 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Sep 23, 22:37 PDT

Flexera One - IT Visibility - NAM

Completed - The scheduled maintenance has been completed.
Sep 30, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 03:00 PDT

Scheduled - Dates/Times:
CDT: 2024-09-30 05:00
PDT: 2024-09-30 03:00
UTC: 2024-09-30 10:00
AEST: 2024-09-30 20:00
IST: 2024-09-30 15:30
Sep 25, 03:22 PDT

Flexera One - IT Visibility - EU

Completed - The scheduled maintenance has been completed.
Sep 30, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 PDT

Scheduled - Dates/Times:
CDT: 2024-09-30 02:00
PDT: 2024-09-30 00:00
UTC: 2024-09-30 07:00
AEST: 2024-09-30 17:00
IST: 2024-09-30 12:30
Sep 25, 03:18 PDT