Flexera Community - Emails sent to support failing
Identified - Our teams have successfully reproduced the issue and identified a configuration problem as the root cause. They are actively working on a fix and will provide further updates as they become available.
May 13, 2025 - 23:20 PDT
Investigating - Incident Description: Emails sent to Flexera Support using the support@flexera.com email address are bouncing and not getting through to Flexera. The relevant technical team has been engaged and is investigating.

At this time, please use the Support case portal available at https://community.flexera.com/s/support-hub for creating and updating cases instead of sending email.

Priority: P3

Restoration Activity: Our technical team is actively working on identifying the cause and restoring services. Further updates will be provided as they become available.
May 13, 2025 - 19:51 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Partial Outage
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Software Vulnerability Manager May 14, 2025 06:00-08:00 PDT

Scheduled Maintenance - Software Vulnerability Manager

Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
PDT : 2025-05-14 06:00
CDT : 2025-05-14 08:00
UTC : 2025-05-14 13:00
AEST : 2025-05-14 23:00


As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Posted on May 12, 2025 - 05:31 PDT

Flexera One - IT Asset Management Australia: UAT Release 2024R2.5 May 14, 2025 09:00-11:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 14 04:00 PM - May 14 06:00 PM
PDT: May 14 09:00 AM - May 14 11:00 AM
CEST: May 14 06:00 PM - May 14 08:00 PM
AEST: May 15 02:00 AM - May 15 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on May 13, 2025 - 07:17 PDT

Flexera One - IT Asset Management Europe: UAT Release 2024R2.5 May 14, 2025 11:00-13:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 14 06:00 PM - May 14 08:00 PM
PDT: May 14 11:00 AM - May 14 01:00 PM
CEST: May 14 08:00 PM - May 14 10:00 PM
AEST: May 15 04:00 AM - May 15 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on May 13, 2025 - 07:32 PDT

Flexera One - IT Asset Management North America: UAT Release 2024R2.5 May 14, 2025 19:00-21:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.5 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: May 15 02:00 AM - May 15 04:00 AM
PDT: May 14 07:00 PM - May 14 09:00 PM
CEST: May 15 04:00 AM - May 15 06:00 AM
AEST: May 15 12:00 PM - May 15 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on May 13, 2025 - 07:35 PDT

Scheduled Maintenance: Flexera One - IT Visibility - US May 15, 2025 00:00-02:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 15 00:00 am - 02:00 am
CDT: May 15 02:00 am - 04:00 am
CEST: May 15 09:00 am - 11:00 am
AEST: May 15 05:00 pm - 07:00 pm
UTC: May 15 07:00 am - 09:00 am
EDT: May 15 03:00 am - 05:00 am
IST: May 15 12:30pm - 02:30pm
Posted on May 12, 2025 - 03:21 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC May 15, 2025 09:00-11:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 15 09:00 am - 11:00 am
CDT: May 15 11:00 am - 01:00 pm
CET: May 15 05:00 pm - 07:00 pm / CEST: May 15 06:00pm - 08:00pm
AEST: May 16 02:00 am - 04:00 am
UTC: May 15 04:00pm - 06:00pm
EDT: May 15 12:00 pm - 02:00 pm
IST: May 15 09:30pm - 11:30pm
Posted on May 12, 2025 - 03:22 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU May 15, 2025 09:30-11:30 PDT

Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 15 09:30 am - 11:30 am
CDT: May 15 11:30 am - 01:30 pm
CET: May 15 05:30 pm to 07:30 pm / CEST: May 15 06:30 pm - 08:30pm
AEST: May 16 02:30 am - 04:30 am
UTC: May 15 04:30 pm - 06:30 pm
EDT: May 15 12:30 pm - 02:30 pm
IST: May 15 10:00pm - May 16 12:00am
Posted on May 12, 2025 - 03:23 PDT

IT Asset Management Disaster Recovery Testing May 18, 2025 18:00-21:00 PDT

Flexera conducts periodic failover tests of the Flexera One - IT Asset Management (ITAM) service. We will be performing failover tests on Sunday, May 18th, from 6 PM – 9 PM PDT. The Flexera One - IT Asset Management - North America service may have a brief service outage during the following window as the service fails over to a different Availability Zone and processing of batch jobs might be delayed.

PDT - Sunday, May 18th 6 PM - Sunday, May 18th 9 PM
UTC - Monday, May 19th 1 AM - Monday, May 19th 4 AM
AEST - Monday, May 19th 11 AM - Monday, May 19th 2 PM

Our SRE Team have a detailed plan to test our automated failover capabilities. If you notice any issues during or after the failover window, please reach out to us immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
Posted on May 08, 2025 - 16:26 PDT

Scheduled Maintenance – Flexera Documentation Site May 19, 2025 00:00 - May 24, 2025 03:00 PDT

Flexera’s documentation site (docs.flexera.com) is scheduled for server maintenance and may be temporarily unavailable for approximately 30 minutes on one day between May 19 and May 24. The specific timing of this brief downtime will occur within the maintenance window outlined below.

Maintenance Window:
UTC: 7:00 AM - 10:00 AM
IST: 12:30 PM - 3:30 PM
PST: 12:00 AM - 3:00 AM
AEST: 6:00 PM - 9:00 PM
CEST: 9:00 AM - 12:00 PM
EDT: 3:00 AM - 6:00 AM

Note: The documentation site will be actively monitored during this period. Any unplanned disruptions not related to the scheduled maintenance will be promptly escalated and reported through Flexera’s standard incident management process.

If you experience access issues beyond the brief expected downtime, please report them through your usual support channels.
Posted on May 07, 2025 - 12:43 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
May 14, 2025

No incidents reported today.

May 13, 2025

Unresolved incident: Flexera Community - Emails sent to support failing.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
May 8, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:30 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 08 09:30 am - 11:30 am
CDT: May 08 11:30 am - 01:30 pm
CET: May 08 05:30 pm to 07:30 pm / CEST: May 08 06:30 pm - 08:30pm
AEST: May 09 02:30 am - 04:30 am
UTC: May 08 04:30 pm - 06:30 pm
EDT: May 08 12:30 pm - 02:30 pm
IST: May 08 10:00pm - May 09 12:00am
May 5, 04:18 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
May 8, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 08 09:00 am - 11:00 am
CDT: May 08 11:00 am - 01:00 pm
CET: May 08 05:00 pm - 07:00 pm / CEST: May 08 06:00pm - 08:00pm
AEST: May 09 02:00 am - 04:00 am
UTC: May 08 04:00pm - 06:00pm
EDT: May 08 12:00 pm - 02:00 pm
IST: May 08 09:30pm - 11:30pm
May 5, 04:17 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
May 8, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: May 08 00:00 am - 02:00 am
CDT: May 08 02:00 am - 04:00 am
CEST: May 08 09:00 am - 11:00 am
AEST: May 08 05:00 pm - 07:00 pm
UTC: May 08 07:00 am - 09:00 am
EDT: May 08 03:00 am - 05:00 am
IST: May 08 12:30pm - 02:30pm
May 5, 04:15 PDT
May 7, 2025
Scheduled Maintenance – Snow Atlas – Australia Southeast Region
Completed - The scheduled maintenance has been completed.
May 7, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on the Australia Southeast (ASE) region of the Snow Atlas production environment.

Scope: Upgrading messaging authentication components

Duration: Up to 2 hours of potential downtime

Impact: There is a small probability that users may experience intermittent access disruptions during this maintenance window.

CEST: May 7, 5:00 PM – 7:00 PM

PDT: May 7, 8:00 AM – 10:00 AM

UTC: May 7, 3:00 PM – 5:00 PM

IST: May 7, 8:30 PM – 10:30 PM

AEST: May 8, 1:00 AM – 3:00 AM
Apr 23, 14:19 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
May 7, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2025-05-07 06:30
PDT: 2025-05-07 04:30
UTC: 2025-05-07 11:30
AEST: 2025-05-07 21:30
IST: 2025-05-07 17:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
May 2, 01:38 PDT
Scheduled Maintenance – Snow Atlas – East US 2 Region
Completed - The scheduled maintenance has been completed.
May 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on the East US 2 (EUS2) region of the Snow Atlas production environment.

Scope: Upgrading messaging authentication components

Duration: Up to 2 hours of potential downtime

Impact: There is a small probability that users may experience intermittent access disruptions during this maintenance window.

Maintenance Window:

PDT: May 7, 1:00 AM – 3:00 AM

CEST: May 7, 10:00 AM – 12:00 PM

UTC: May 7, 8:00 AM – 10:00 AM

IST: May 7, 1:30 PM – 3:30 PM

AEST: May 7, 6:00 PM – 8:00 PM
Apr 23, 13:39 PDT
May 6, 2025

No incidents reported.

May 5, 2025
Flexera One - IT Asset Management North America: Production Release 2024R2.4
Completed - The scheduled maintenance has been completed.
May 5, 20:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 06 02:00 AM - May 06 04:00 AM
PDT: May 05 07:00 PM - May 05 09:00 PM
CEST: May 06 04:00 AM - May 06 06:00 AM
AEST: May 06 12:00 PM - May 06 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Apr 30, 20:08 PDT
Flexera One - Cloud Cost Optimization (CCO) - NA - Bill Processing Delays
Resolved - This incident has been resolved.
May 5, 12:42 PDT
Update - Data processing has stabilized and is now operating within normal thresholds.
May 5, 12:42 PDT
Monitoring - Data processing is progressing steadily, and most organizations are now caught up, with a small number still in progress. We are continuing to monitor closely as recovery moves toward completion.
May 5, 12:00 PDT
Update - The backlog has been significantly reduced, with only a small number of organizations remaining. Processing is progressing well, and we will continue to share updates until recovery is complete.
May 5, 10:15 PDT
Update - Data processing is underway as the system works through the backlog. Additional actions are being assessed to help expedite recovery. We’ll share further updates as progress continues.
May 5, 07:15 PDT
Update - Some of the key services have been restarted, and data processing has resumed. While progress is being made, full recovery will take time as the system works through the backlog. Monitoring continues, and further updates will be provided as recovery advances.
May 5, 06:19 PDT
Investigating - Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the US. While the platform remains accessible, the affected customers may be experiencing delays in bill processing.

Priority: P2

Restoration Activity: Our technical team is actively investigating the root cause and working to restore services as quickly as possible. We will continue to share updates as we make progress toward a resolution.
May 5, 04:57 PDT
May 4, 2025

No incidents reported.

May 3, 2025
Flexera One - UI - NAM- UI loading issues
Postmortem - Read details
May 13, 03:11 PDT
Resolved - The service provider has implemented corrective actions on their end, which have successfully restored the affected services. Our teams have completed health checks and confirmed that the issue has been resolved.
May 3, 05:08 PDT
Update - Upon further investigation, our teams have determined that the underlying database issue may be affecting access to the Flexera One UI across the North America (NAM) region. As a result, customers may experience difficulty logging into the platform, potentially impacting access to all Flexera One applications. A high-severity case has been opened with the service provider, and we are upgrading the priority of this issue to P1.
May 3, 03:56 PDT
Identified - Our teams have identified that the issue stems from a database problem originating on our service provider’s end. A support ticket has already been opened, and we are actively coordinating with the provider to work toward a resolution. Additionally, the priority of this issue has been downgraded due to its currently limited impact.
May 3, 03:26 PDT
Investigating - Incident Description: We are currently investigating an issue affecting the User Interface (UI) of IT Asset Management (ITAM) services in the US region. Impacted users may experience problems with the UI not loading as expected.

Priority: P1

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.
May 3, 02:57 PDT
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

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