Service Under Maintenance

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Under Maintenance
IT Visibility - APAC Under Maintenance
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera One - IT Asset Management North America: Production Release 2024R1.4 Oct 15, 2024 18:00-20:00 PDT
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 16 01:00 AM - October 16 03:00 AM
PDT: October 15 06:00 PM - October 15 08:00 PM
CEST: October 16 03:00 AM - October 16 05:00 AM
AEST: October 16 12:00 PM - October 16 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Oct 10, 2024 - 21:34 PDT
Scheduled Maintenance on the Self Service, CWF for US-3 Oct 17, 2024 02:30-04:30 PDT
Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments US-3.
US-3 Self-Service, CWF environments will be on maintenance

Dates/Times:
PDT: October 17th, 02:30 AM to 04:30 AM
UTC: October 17th, 09:30 AM to 11:30 AM
IST: October 17th, 03:00 PM to 05:00 PM
AEST: October 17th, 07:30 PM to 09:30 PM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Posted on Oct 10, 2024 - 02:04 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Oct 15, 2024
Flexera One - IT Visibility - NAM - ITV Dashboards Data Processing Delayed
Resolved - The issue is resolved and all data processing has completed.
Oct 15, 00:38 PDT
Update - Data processing is progressing as expected, with no issues detected. Our team is continuously monitoring the situation to ensure everything remains on track. We’ll keep you informed with further updates as necessary.
Oct 14, 15:58 PDT
Update - We have been in close collaboration with our service provider to address the current data processing issue. Measures such as increasing system resources and optimizing processes have been implemented to accelerate data handling. Additionally, we are working together to ensure that every step in the data processing flow is thoroughly monitored and adjusted as needed to maintain accuracy and efficiency.

We are closely tracking the situation and will continue working with the provider until the issue is fully resolved. Further updates will be shared as progress is made.
Oct 14, 14:06 PDT
Update - Our team has conducted a thorough internal review to isolate the issue and has not found any recent changes or anomalies that could have contributed to the problem.

We are in close collaboration with our service provider, and further actions have been taken to improve data processing. At this point, data processing is running successfully, and we are closely monitoring the situation. We will provide further updates as more information becomes available.
Oct 14, 10:43 PDT
Update - We are actively working with our service provider to address the issue impacting the timely updates of IT Visibility dashboards in the NAM region. Dashboards remain accessible, but the data may not be current.

Our teams are closely monitoring the situation, and we are making progress toward a resolution.

Further updates will be provided as soon as new information becomes available.
Oct 14, 09:24 PDT
Investigating - Incident Description: We have been alerted to a problem affecting the processing of IT visibility dashboard powered by Gooddata in the NAM region. The issue has been identified on the service provider's end and is currently being addressed. As a result, customers may experience delays in the availability of updated dashboard data.

Priority: P2

Restoration Activity: A support request has been submitted to the service provider. The service provider has confirmed the issue on their side and further discussions are ongoing to ensure a timely resolution.

We will keep an eye on the situation closely and provide updates as we continue to look into it.
Oct 14, 01:11 PDT
Oct 14, 2024
Oct 13, 2024

No incidents reported.

Oct 12, 2024
Scheduled Maintenance - Flexera One - NAM
Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT
Scheduled - Flexera One will be undergoing maintenance, specifically affecting the IT Visibility, Technology Spend, and Technopedia in our NAM instance.

Please note that this maintenance is being carried out by our Service Provider. During this time, IT Visibility, Technology Spend, and Technopedia dashboards in the NAM instance will be unavailable.

PDT: October 12, 01:00AM - 05:00AM
CDT: October 12, 03:00AM - 07:00AM
CEST: October 12, 10:00AM - 02:00PM
AEDT: October 12, 06:00 PM - 10:00 PM
UTC: October 12, 08:00 AM - 12:00 PM
EDT : October 12, 04:00AM - 08:00AM
Oct 7, 22:54 PDT
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Oct 8, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Oct 8 05:30 pm - 07:30 pm
PDT: Oct 8 08:30 am - 10:30 am
CST: Oct 8 09:30 am - 11:30 am
UTC: Oct 8 03:30 pm - 05:30 pm
AEST: Oct 9 01:30 am - 03:30 am
EDT: Oct 8 11:30 am - 01:30 pm
IST: Oct 8, 09:00pm - 11:00pm
Oct 6, 23:15 PDT
Flexera One - IT Visibility - Technology Intelligence Platform - NAM,APAC & EU- Issue with loading PowerBI reports
Resolved - We have reverted the change across all regions to restore functionality. Following the rollback, our health checks have confirmed that all affected services are now fully operational. This incident has been resolved.
Oct 8, 08:36 PDT
Identified - Our investigations have identified a recent update as the cause of the disruption. Our technical team is currently working on reverting the change. We will keep you informed with updates as progress is made.
Oct 8, 07:20 PDT
Investigating - Incident Description:
We have detected a service disruption affecting our Technology Intelligence Platform, which may be impacting customers in the NAM, APAC, and EU regions. As a result, affected users are currently unable to load PowerBI reports.

Priority: P2

Restoration activity:
Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Oct 8, 05:48 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Oct 8, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Oct 8 11:30 pm - 01:30 am
PDT: Oct 8 06:30 am - 08:30 am
CST: Oct 8 07:30 am - 09:30 am
UTC: Oct 8 01:30 pm - 03:30 pm
CEST: Oct 8 03:30 pm - 05:30 pm
EDT: Oct 8 09:30 am - 11:30 am
IST: Oct 8 07:00pm - 09:00pm
Oct 6, 23:14 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Oct 8 00:00 am - 02:00 am
CST: Oct 8 01:00 am - 03:00 am
CEST: Oct 8 09:00 am - 11:00 am
AEST: Oct 8 05:00 pm - 07:00 pm
UTC: Oct 8 07:00 am - 09:00 am
EDT: Oct 8 03:00 am - 05:00 am
IST: Oct 8 12:30pm - 02:30pm
Oct 6, 23:12 PDT
Oct 7, 2024
Flexera One - IT Asset Management Europe: Production Release 2024R1.4
Completed - The scheduled maintenance has been completed.
Oct 7, 12:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 07 06:00 PM - October 07 08:00 PM
PDT: October 07 11:00 AM - October 07 01:00 PM
CEST: October 07 08:00 PM - October 07 10:00 PM
AEST: October 08 05:00 AM - October 08 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R1.4
Completed - The scheduled maintenance has been completed.
Oct 7, 10:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.4 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 07 04:00 PM - October 07 06:00 PM
PDT: October 07 09:00 AM - October 07 11:00 AM
CEST: October 07 06:00 PM - October 07 08:00 PM
AEST: October 08 03:00 AM - October 08 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 4, 09:00 PDT
Scheduled Maintenance - Flexera One - APAC - Automation
Completed - The scheduled maintenance has been completed.
Oct 7, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Maintenance Window timing:

IST (Indian Standard Time): Oct 7th, 05:00 PM to 07:00 PM
AEST (Australian Eastern Standard Time): Oct 7th, 9:30 PM to 11:30 PM
CEST (Central European Summer Time): Oct 7th, 01:30 PM to 3:30 PM
UTC (Coordinated Universal Time): Oct 7th, 11:30 PM to 01:30 PM
PDT (Pacific Daylight Time): Oct 7th, 04:30 AM to 06:30 AM
Oct 3, 07:37 PDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Cloud Management Platform - NAM- Self-Service Shard 4 -Potential Errors while launching Cloud Apps or performing custom actions
Resolved - This incident has been resolved.
Oct 2, 07:59 PDT
Update - We have continued to observe stability with no further occurrences of the issue.
Oct 2, 07:56 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 03:05 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 02:43 PDT
Investigating - Incident Description:
Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Oct 1, 01:47 PDT
Oct 1, 2024
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