All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Software Vulnerability Research Sep 16, 2024 00:00-02:00 PDT
Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2024-09-16 02:00
PDT: 2024-09-16 00:00
UTC: 2024-09-16 07:00
AEST: 2024-09-16 17:00
IST: 2024-09-16 12:30

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Posted on Sep 12, 2024 - 04:56 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - APAC Sep 16, 2024 09:00-10:00 PDT
Flexera will be performing maintenance on SaaS Manager in the APAC production environment for one hour starting at the time below:

UTC: Sep 16 04:00 PM - Sep 16 05:00 PM
PDT: Sep 16 09:00 AM - Sep 16 10:00 AM
CEST: Sep 16 06:00 PM - Sep 16 07:00 PM
AEST: Sep 17 02:00 AM - Sep 17 03:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that SaaS Manager might be unavailable briefly.
Posted on Sep 13, 2024 - 08:35 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - EU Sep 16, 2024 11:00-12:00 PDT
Flexera will be performing maintenance on SaaS Manager in the EU production environment for one hour starting at the time below:

UTC: Sep 16 06:00 PM - Sep 16 07:00 PM
PDT: Sep 16 11:00 AM - Sep 16 12:00 PM
CEST: Sep 16 08:00 PM - Sep 16 09:00 PM
AEST: Sep 17 04:00 AM - Sep 17 05:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that SaaS Manager might be unavailable briefly.
Posted on Sep 13, 2024 - 08:36 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - NA Sep 16, 2024 17:00-18:00 PDT
Flexera will be performing maintenance on SaaS Manager in the NA production environment for one hour starting at the time below:

UTC: Sep 17 12:00 AM - Sep 17 01:00 AM
PDT: Sep 16 05:00 PM - Sep 16 06:00 PM
CEST: Sep 17 02:00 AM - Sep 17 03:00 AM
AEST: Sep 17 10:00 AM - Sep 17 11:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that SaaS Manager might be unavailable briefly.
Posted on Sep 13, 2024 - 08:36 PDT
Flexera One - IT Asset Management North America: Production Release 2024R1.3 Sep 16, 2024 18:00-20:00 PDT
Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 17 01:00 AM - September 17 03:00 AM
PDT: September 16 06:00 PM - September 16 08:00 PM
CEST: September 17 03:00 AM - September 17 05:00 AM
AEST: September 17 11:00 AM - September 17 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Sep 12, 2024 - 15:34 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC Sep 17, 2024 09:00-11:00 PDT
Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

UTC: Sep 17 04:00 PM - Sep 17 06:00 PM
PDT: Sep 17 09:00 AM - Sep 17 11:00 AM
CEST: Sep 17 06:00 PM - Sep 17 08:00 PM
AEST: Sep 18 02:00 AM - Sep 18 04:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Sep 13, 2024 - 08:24 PDT
Scheduled Maintenance: Flexera One - IT Visibility - EU Sep 17, 2024 13:00-15:00 PDT
Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

UTC: Sep 17 06:00 PM - Sep 17 08:00 PM
PDT: Sep 17 11:00 AM - Sep 17 01:00 PM
CEST: Sep 17 08:00 PM - Sep 17 10:00 PM
AEST: Sep 18 04:00 AM - Sep 18 06:00 AM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Sep 13, 2024 - 08:25 PDT
Scheduled Maintenance: Flexera One - IT Visibility - NAM Sep 17, 2024 17:00-19:00 PDT
Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

UTC: Sep 18 12:00 AM - Sep 18 02:00 AM
PDT: Sep 17 05:00 PM - Sep 17 07:00 PM
CEST: Sep 18 02:00 AM - Sep 18 04:00 AM
AEST: Sep 18 10:00 AM - Sep 18 12:00 PM

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Posted on Sep 13, 2024 - 08:25 PDT
Scheduled Maintenance - Flexera One - US Sep 28, 2024 01:00-03:00 PDT
Flexera One will be undergoing maintenance, affecting the IT Visibility, Technology Spend, and Technopedia dashboards in our US Instance. As a result, these dashboards may experience brief intermittent failures during the maintenance window listed below.

PDT: Sept 28th, 1:00 AM - 3:00 AM
CDT: Sept 28th, 3:00 AM - 5:00 AM
CEST: Sept 28th, 10:00 AM - 12:00 PM
AEST: Sept 28th, 6:00 PM - 8:00 PM
UTC: Sept 28th, 8:00 PM - 10:00 PM
Posted on Sep 12, 2024 - 07:54 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
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FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
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FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Past Incidents
Sep 14, 2024
Scheduled Maintenance - US4 & US3 - Self Service and CWF
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 9, 02:05 PDT
Scheduled - Flexera will be conducting scheduled maintenance on the US-4 Self-Service and CWF environments.

Maintenance Window:

PDT: September 14th, 06:00 AM to 10:00 AM
UTC: September 14th, 01:00 PM to 5:00 PM
IST: September 14th, 06:30 PM to 10:30 PM
AEST: September 14th, 11:00 PM to September 15th, 03:00 AM

During this time, the Self-Service, CWF console, and Flexera One Automation will be temporarily unavailable.
Sep 6, 09:45 PDT
Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
Notice of Deprecation: Flexera RightScale Mirror
Completed - The scheduled maintenance has been completed.
Sep 11, 00:17 PDT
Scheduled - Flexera will deprecate the RightScale mirror (mirror.rightscale.com) on August 25th.

Action Required from Customers:

If you are currently using RightScale mirrors (mirror.rightscale.com) in your scripts, please update them to use the global endpoint for mirrors.
Aug 5, 23:51 PDT
Sep 10, 2024
Cloud Management Platform (CMP) - NA - Self-Service - Shard 4 - Potential Errors Launching New Cloud Apps with Plugins
Resolved - This incident has been resolved.
Sep 10, 12:25 PDT
Update - The emergency rollback has been successfully completed, and normal operations have been fully restored. This incident is now resolved, and the platform is functioning as expected.
Sep 10, 12:25 PDT
Update - We are continuing to work on a fix for this issue.
Sep 10, 11:22 PDT
Identified - Incident Description: Following the scheduled release over the weekend, our team identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching new Cloud Apps with Plugins.

Priority: P2

Restoration Activity: In response, our team is taking immediate action by implementing an emergency rollback to prevent any further disruptions. While this change is underway, customers may notice brief periods of slowness and temporary delays in launching Cloud Apps and other operations. Our priority is to ensure a smooth experience and minimize any impact, and we are closely monitoring the situation to restore full service as quickly as possible.
Sep 10, 11:08 PDT
Sep 9, 2024
Flexera One - IT Asset Management Europe: Production Release 2024R1.3
Completed - The scheduled maintenance has been completed.
Sep 9, 12:19 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 09 06:00 PM - September 09 08:00 PM
PDT: September 09 11:00 AM - September 09 01:00 PM
CEST: September 09 08:00 PM - September 09 10:00 PM
AEST: September 10 04:00 AM - September 10 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 6, 09:21 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R1.3
Completed - The scheduled maintenance has been completed.
Sep 9, 10:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 09 04:00 PM - September 09 06:00 PM
PDT: September 09 09:00 AM - September 09 11:00 AM
CEST: September 09 06:00 PM - September 09 08:00 PM
AEST: September 10 02:00 AM - September 10 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 6, 09:20 PDT
Sep 8, 2024
Scheduled Maintenance - US-4 - Self Service and CWF
Completed - The scheduled maintenance has been completed.
Sep 8, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 01:30 PDT
Scheduled - Flexera will be performing scheduled maintenance on the Self-Service and CWF environments for US-4. The Cloud Management Platform (CMP) US-4 Self-Service and CWF environments will be undergoing maintenance during the maintenance window listed below.

New date and time
Dates/Times:
PDT: September 07th, 09:30 PM to Sep 8th 01:30 AM
UTC: September 08th, 04:30 AM to 08:30 AM
IST: September 08th, 10:00 AM to 02:00 PM
AEST: September 08th, 02:30PM to 06:30 PM

During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Aug 30, 10:33 PDT
Sep 7, 2024
Scheduled Maintenance - Flexera One - US & EU
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 PDT
Scheduled - Flexera One will be undergoing maintenance, specifically affecting the IT Visibility, Technology Spend, and Technopedia dashboards in our US and EU instances. These dashboards will be unavailable during the maintenance window listed below.

PDT: September 7, 01:00 AM - 03:00 AM
CDT: September 7, 03:00 AM - 05:00 AM
CEST: September 7, 10:00 AM - 12:00 PM
AEST: September 7, 06:00 PM - 08:00 PM
UTC: September 7, 08:00 AM - 10:00 AM
Sep 2, 20:27 PDT
Sep 6, 2024

No incidents reported.

Sep 5, 2024
Cloud Management Platform - NA - Self-Service - Shard 3 - Login Disruption
Resolved - As per the preliminary investigation, our technical team identified that the issue occurred during a routine infrastructure update for shard3, leading to a service disruption. A full root cause analysis will be conducted, and we will take the necessary steps to prevent this from happening in the future.
Sep 5, 14:18 PDT
Update - This incident has been resolved.
Sep 5, 14:07 PDT
Monitoring - Services appear to have been restored, and we are performing final validations to confirm full functionality.
Sep 5, 13:52 PDT
Investigating - Incident Description: We are currently experiencing a service disruption affecting access to the Cloud Management Self-Service Platform in the NA East region. As a result, customers on shard 3 may experience login issues when accessing related services, including CWF and self-service.

Priority: P1

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Sep 5, 13:12 PDT
Flexera One - IT Asset Management - NA - Slow Load Times and Errors
Resolved - We have continued to observe sustained stability, with no further occurrences. This incident has been resolved.
Sep 5, 12:02 PDT
Update - This incident has been resolved.
Sep 4, 12:48 PDT
Update - Our further investigation has revealed that recent operational actions may have inadvertently affected system configurations, leading to intermittent errors and slow load times.

The issue has now been resolved, and our health checks confirm that the system is stable and functioning normally. We will continue to monitor the situation to ensure ongoing stability and performance.
Sep 4, 12:42 PDT
Update - Our assessment indicates that an alarm triggered by our monitoring systems deployed a new instance, which is suspected to be contributing to the issue. The impacted instance has been removed, but the problem persists. We are investigating further.
Sep 4, 12:21 PDT
Investigating - Incident Description: We are currently investigating an issue affecting the IT Asset Management (ITAM) platform in the NA region. As a result, some customers may experience slow load times or errors when trying to access ITAM views.

Priority: P1

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Sep 4, 11:52 PDT
Sep 4, 2024
Flexera One - UI - NA - Service Disruption and Slow Load Times
Resolved - Incident Description: We experienced a brief period of service disruption affecting the Flexera One UI in the NA region. During this time, customers may have encountered slow loading times when accessing the Flexera One UI or difficulties accessing certain features within the UI.

Priority: P1

Impact Start Time: September 4, 2024, 1:38 PM PDT
Impact End Time: September 4, 2024, 1:45 PM PDT

Restoration Activity: Our technical team has identified that the disruption was caused by an urgent internal update necessary to enhance system reliability. This update was not anticipated to result in any downtime, which is why an outage notice was not issued. Unfortunately, it inadvertently affected system performance, leading to temporary access issues.

We apologize for any inconvenience this may have caused. The issue has been resolved, and health checks confirm that all services are stable and the Flexera One UI is fully accessible. We are reviewing our processes to prevent similar incidents in the future.
Sep 4, 14:25 PDT
Flexera One - IT Asset Management Europe: Production Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 13:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 11:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 04 06:00 PM - September 04 08:00 PM
PDT: September 04 11:00 AM - September 04 01:00 PM
CEST: September 04 08:00 PM - September 04 10:00 PM
AEST: September 05 04:00 AM - September 05 06:00 AM
Aug 28, 12:27 PDT
Flexera One - IT Asset Management Australia: Production Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 13:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 04 04:00 PM - September 04 06:00 PM
PDT: September 04 09:00 AM - September 04 11:00 AM
CEST: September 04 06:00 PM - September 04 08:00 PM
AEST: September 05 02:00 AM - September 05 04:00 AM
Aug 28, 12:27 PDT
Sep 3, 2024
Cloud Management Platform- NAM- Slowness in provisioning infrastructure
Postmortem - Read details
Sep 12, 05:01 PDT
Resolved - This incident has been resolved.
Sep 3, 22:35 PDT
Monitoring - This incident was caused by a brief connectivity issue that self-restored . Our teams are currently monitoring the services to ensure ongoing stability.
Sep 3, 21:33 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 21:09 PDT
Investigating - We have been alerted to a problem affecting our Cloud Management Platform in NAM , APAC & Europe regions. The impacted customers may experience slowness/errors in provisioning infrastructure.

Priority: P3

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Sep 3, 20:31 PDT
Flexera One - IT Asset Management North America: UAT Release 2024R1.3
Completed - The scheduled maintenance has been completed.
Sep 3, 19:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 04 01:00 AM - September 04 03:00 AM
PDT: September 03 06:00 PM - September 03 08:00 PM
CEST: September 04 03:00 AM - September 04 05:00 AM
AEST: September 04 11:00 AM - September 04 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 29, 16:17 PDT
Flexera One - IT Asset Management Europe: UAT Release 2024R1.3
Completed - The scheduled maintenance has been completed.
Sep 3, 13:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 03 06:00 PM - September 03 08:00 PM
PDT: September 03 11:00 AM - September 03 01:00 PM
CEST: September 03 08:00 PM - September 03 10:00 PM
AEST: September 04 04:00 AM - September 04 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 29, 16:16 PDT
Flexera One - IT Visilbility -NAM-PowerBI reports and "GraphQL" APIs are unavailable
Resolved - The recovery process is now complete, and all impacted organizations have been fully restored.

Please note: This issue specifically affected the IT Visibility component within the Technology Intelligence platform, leading to disruptions in accessing "PowerBI" reports and "GraphQL" APIs. The issue has been resolved, and all services are fully operational.
Sep 3, 12:13 PDT
Update - The recovery process is progressing well, with a significant number of organizations already completed. The team is actively identifying and processing the remaining organizations to ensure full recovery. We will continue to provide updates as progress is made.
Sep 3, 08:44 PDT
Identified - Our teams are currently investigating an issue impacting some customers in the NAM region. Affected users may be unable to view "PowerBI" reports or access "GraphQL" APIs.

Priority: P2

Restoration activity:
Our technical teams are actively investigating this issue. They have identified the root cause and are working to restore the services
Sep 3, 05:43 PDT
Flexera One - IT Asset Management Australia: UAT Release 2024R1.3
Completed - The scheduled maintenance has been completed.
Sep 3, 10:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R1.3 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 03 04:00 PM - September 03 06:00 PM
PDT: September 03 09:00 AM - September 03 11:00 AM
CEST: September 03 06:00 PM - September 03 08:00 PM
AEST: September 04 02:00 AM - September 04 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 29, 16:14 PDT
Sep 2, 2024
Flexera One - Cloud Cost Optimization - NAM - Delay in Bill processing
Postmortem - Read details
Sep 5, 23:53 PDT
Resolved - We have identified that the issue was potentially caused by a code change deployed last week, which introduced an increased data volume across the system than expected. To address this, we have made adjustments to the deployment, which has resolved the immediate problem. We are also implementing further changes to optimize performance, with an update scheduled for tomorrow.

Currently, the import backlog is under control, and system usage is stable. Given these improvements, we are closing this incident. We will continue to work on long-term solutions to manage data volumes effectively and prevent similar issues in the future.

We will keep monitoring the system closely to ensure continued stability and performance.
Sep 2, 09:40 PDT
Update - We have observed significant improvements following the remedial actions taken by our teams. Our extended monitoring indicates that we are no longer hitting the limits after the fix was implemented. We will continue to investigate the root cause of the initial issue to prevent future occurrences and will provide further updates as we work towards a full resolution.
Sep 2, 05:34 PDT
Update - Our team has made significant progress in reducing the import backlog, which has now largely returned to normal levels. We are carefully managing system resources to ensure effective processing and are closely monitoring the situation to maintain stability.

Additionally, we are in discussions with our service provider to implement enhancements and upgrades to system capacity and are working to expedite this process. We continue to investigate the root cause of the initial issue to prevent any future occurrences and will provide further updates as we work toward a full resolution.
Sep 1, 08:25 PDT
Update - Our team has been collaborating closely with the service provider and has implemented enhancements that have resulted in positive outcomes. Additionally, we are working to implement a temporary increase in system capacity for the short term.
Aug 31, 17:22 PDT
Identified - The technical team has identified that the delays were caused by exceeding certain system limits, which affected processing. To mitigate the impact, we have initiated manual processes to address the backlog, and most tasks are progressing well, although some have needed additional attention.

Auto-processing was temporarily paused during troubleshooting and will be re-enabled once the backlog is back to normal levels. We are closely monitoring the system to ensure everything runs smoothly when auto-processing resumes.

While there are signs of improvement and a steady reduction in the backlog, we are also monitoring the system limits carefully to avoid further delays. We have engaged our support provider to assist in resolving the issue and are exploring options to expedite the resolution.

We will provide further updates as we continue to work toward a resolution.
Aug 31, 10:20 PDT
Investigating - Incident Description:
We are currently investigating an issue affecting our Cloud Cost Optimization platform in the North America (NAM) region. As a result, some customers may experience delays in bill processing. While the user interface remains operational, it may display outdated data.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Aug 31, 04:35 PDT
Sep 1, 2024
Aug 31, 2024
Scheduled Maintenance on the Self Service and CWF for US-4
Completed - The scheduled maintenance has been completed.
Aug 31, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service and CWF environments for US-4.

US-4 Self-Service and CWF environments will be on maintenance

Dates/Times:
PDT: August 31st, 06:00 AM to 10:00 AM
UTC: August 31st, 01:00 PM to 5:00 PM
IST: August 31st, 06:30 PM to 10:30 PM
AEST: August 31st, 11:00PM to Sep 1st 03:00AM

During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Components:
Legacy Cloud Management (Cloud Management Dashboard - Shard 4, Self-Service - Shard 4). CMP Automation
Aug 22, 05:59 PDT
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