Partial System Outage

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Major Outage
Snow Atlas - America Major Outage
Snow Atlas - Australia Major Outage
Snow Atlas - Europe Major Outage
Snow Atlas - UK South Major Outage
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Flexera One - IT Asset Management Australia: Production Release 2025R2 Nov 17, 2025 09:00-11:00 PST

Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 17 05:00 PM - November 17 07:00 PM
PDT: November 17 09:00 AM - November 17 11:00 AM
CEST: November 17 06:00 PM - November 17 08:00 PM
AEST: November 18 04:00 AM - November 18 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Nov 14, 2025 - 08:29 PST

Flexera One - IT Asset Management Europe: Production Release 2025R2 Nov 17, 2025 11:00-13:00 PST

Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 17 07:00 PM - November 17 09:00 PM
PDT: November 17 11:00 AM - November 17 01:00 PM
CEST: November 17 08:00 PM - November 17 10:00 PM
AEST: November 18 06:00 AM - November 18 08:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Nov 14, 2025 - 08:30 PST

Scheduled Maintenance - Software Vulnerability Research Nov 17, 2025 22:30 - Nov 18, 2025 00:30 PST

Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.
Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2025-11-17 23:30
PST: 2025-11-17 21:30
UTC: 2025-11-18 05:30
AEDT: 2025-11-18 16:30
IST: 2025-11-18 11:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Posted on Nov 14, 2025 - 05:55 PST

Scheduled Maintenance on the Self Service, CWF, CM for shard3( US-3 ) Nov 19, 2025 18:30-20:30 PST

Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-3.

Affected Environments:
CWF - Shard3
Self-Service - Shard3
Cloud Management Platform(CMP) - Shard3

Dates/Times:
PST : Nov 19th 06:30 PM to 08:30 PM PST
UTC : Nov 20th 02:30 AM to 04:30 AM
IST : Nov 20th 08:00 AM to 10:00 AM
AEST : Nov 20th 01:30 PM to 03:30 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Posted on Nov 12, 2025 - 02:16 PST
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Flexera One – APAC – Degraded product functionality
Resolved - Our teams have completed all validations and have not identified any further issues. We will continue to further investigate the root cause and will publish our findings in a post-mortem report once available.
Nov 13, 04:25 PST
Monitoring - Our teams have restored the database, which should fully recover all functionality. We are continuing to monitor the environment to ensure stability and to check for any residual issues.
Nov 13, 04:08 PST
Investigating - Incident Description: Our teams are currently investigating an issue affecting a subset of Flexera One users in the APAC region, resulting in degraded RBAC(Role-Based Access Control) functionality. Impacted non-admin users are missing several product functionalities due to missing privileges, and administrators were initially unable to create new organizations.

Priority: P2

Restoration Activity: Our teams have identified a database-related issue as the underlying cause. They are actively working to restore the appropriate access privileges for all affected users. The ability for administrators to create new organizations has already been fully restored. We will share further updates as they become available.
Nov 13, 02:20 PST
Nov 12, 2025
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Nov 12, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:30 PST
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.
Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2025-11-12 23:30
PST: 2025-11-12 21:30
UTC: 2025-11-13 05:30
AEDT: 2025-11-13 16:30
IST: 2025-11-13 11:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Nov 10, 21:07 PST
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Flexera One - IT Asset Management North America: UAT Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 10, 18:42 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 17:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: November 11 01:00 AM - November 11 03:00 AM
PDT: November 10 05:00 PM - November 10 07:00 PM
CEST: November 11 02:00 AM - November 11 04:00 AM
AEST: November 11 12:00 PM - November 11 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 8, 17:39 PST
Flexera One - IT Asset Management Europe: UAT Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 10, 13:16 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: November 10 07:00 PM - November 10 09:00 PM
PDT: November 10 11:00 AM - November 10 01:00 PM
CEST: November 10 08:00 PM - November 10 10:00 PM
AEST: November 11 06:00 AM - November 11 08:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 8, 17:09 PST
Flexera One - IT Asset Management Australia: UAT Release 2025R2
Completed - The scheduled maintenance has been completed.
Nov 10, 10:51 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 PST
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: November 10 05:00 PM - November 10 07:00 PM
PDT: November 10 09:00 AM - November 10 11:00 AM
CEST: November 10 06:00 PM - November 10 08:00 PM
AEST: November 11 04:00 AM - November 11 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Nov 8, 16:55 PST
Nov 9, 2025

No incidents reported.

Nov 8, 2025
Scheduled Maintenance - Spot - Support Platform Migration
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 PST
Scheduled - Flexera will be performing a planned migration of the Spot Support Platform to a new system. During this time, customers may experience temporary delays in case creation or support-email notifications.

Maintenance Window:

PST: Friday, November 7, 5:00 PM to Saturday, November 8, 11:00 AM
CST: Friday, November 7, 7:00 PM to Saturday, November 8, 1:00 PM
CET: Saturday, November 8, 2:00 AM to 8:00 PM
AEDT: Saturday, November 8, 12:00 PM to Sunday, November, 9 6:00 AM

Impact: Customers may experience brief interruptions in case updates or support email responses. Normal operations will resume once the migration is complete.

We appreciate your understanding as we transition to our upgraded support platform to better serve you.
Nov 7, 07:44 PST
Scheduled Maintenance - Self Service, CWF, CM for shard 4 (US-4)
Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 PST
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-4.

Affected Environments:
CWF - Shard4
Self-Service - Shard4
Cloud Management Platform(CMP) - Shard4

PDT : Nov 8th 06:00 AM - 10:00 AM
UTC : Nov 8th 01:00 PM - 05:00 PM
IST : Nov 8th 06:30 PM - 10:30 PM
AEST : Nov 8th 11:00 PM - Nov 9th 03:00 AM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Nov 3, 15:08 PST
Nov 7, 2025
Flexera One – IT Asset Management – North America – Beacon Communication Errors
Resolved - The issue has been fully resolved, and the environment remains stable. Multiple customers have confirmed that beacon operations are functioning normally. Technical teams identified that a portion of application instances were not starting properly and took corrective actions to restore traffic through healthy instances.

We will continue to review the automation process to address the behavior that led to this condition and to prevent recurrence. A full post-mortem report will be shared in the coming days.
Nov 7, 10:33 PST
Update - The platform remains stable, and beacon operations are functioning normally. Technical teams identified that some application instances were not starting properly and applied a fix to ensure traffic is routed only through healthy instances. The team also identified the underlying scenario that caused this behavior and is reviewing a permanent solution to prevent it from recurring. The environment remains stable, the issue has been mitigated, and no further problems have been observed. Teams will continue to monitor overnight to ensure normal operation before closing this out.
Nov 6, 18:12 PST
Update - Technical teams have completed backend recovery actions to address the intermittent download errors previously reported from some beacon services. The issue was traced to a subset of application instances that were in an unhealthy state. New instances are now online and performing as expected, and the platform continues to appear stable. Additional validation is underway to confirm full recovery.
Nov 6, 15:14 PST
Update - The platform remains stable, and most beacon operations have recovered. Uploads are processing as expected; however, some customers may still encounter intermittent errors when downloading data from some beacon services. Technical teams have taken targeted actions on the backend and are continuing to investigate these isolated reports to ensure full recovery.
Nov 6, 12:19 PST
Monitoring - The issue was traced to a post-maintenance configuration error where network access settings were not fully restored as expected, resulting in partial connectivity loss for some beacon endpoints. The configuration has since been corrected, and connectivity has been restored. We are now observing increased beacon traffic. Additional validation is underway to confirm full recovery.
Nov 6, 11:00 PST
Investigating - Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. Some customers may experience intermittent errors when attempting to upload or download data through beacon endpoints, including messages indicating “Service Unavailable.”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning intermittent errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

We will provide further updates as more information becomes available.
Nov 6, 09:52 PST
Nov 6, 2025
Scheduled Maintenance – Snow Atlas – East US
Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the East US region. This update supports performance improvements and new user interface for Licenses, Applications and Computers and may result in temporary unavailability of services for up to 2 hours during the window below.
Maintenance Window:

CEST: 10:00 AM - 12:00 PM
PDT: 1:00 AM – 3:00 AM
UTC: 8:00 AM – 10:00 AM
AEST: 6:00 PM – 8:00 PM
Nov 2, 23:58 PST
Nov 5, 2025
Flexera One – IT Asset Management – North America – Service Disruption
Resolved - Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.
Nov 5, 23:23 PST
Update - The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.
Nov 5, 22:51 PST
Update - Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.
Nov 5, 22:00 PST
Update - Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.
Nov 5, 20:56 PST
Identified - Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.
Nov 5, 20:04 PST
Flexera One - IT Asset Management North America: Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 22:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 PST
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 06 02:00 AM - November 06 04:00 AM
PDT: November 05 06:00 PM - November 05 08:00 PM
CEST: November 06 03:00 AM - November 06 05:00 AM
AEST: November 06 01:00 PM - November 06 03:00 PM
Oct 29, 20:43 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - NAM
Completed - The scheduled maintenance has been completed.
Nov 5, 19:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the NAM production environment for two hours starting at the time below:

UTC: Nov 06 01:00 AM - Nov 06 03:00 AM
PDT: Nov 05 05:00 PM - Nov 05 07:00 PM
CEST: Nov 06 02:00 AM - Nov 06 04:00 AM
AEST: Nov 06 12:00 PM - Nov 06 02:00 PM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 09:00 PST
Scheduled Maintenance – Snow Atlas – West Europe Region
Completed - The scheduled maintenance has been completed.
Nov 5, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:01 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe Region.

Impact: Users may experience intermittent access disruptions during this time as we perform these updates.

Reason: Upgrading critical software version due to end-of-life support.

Dates/Times:
PST: November 5th, 1 PM to 3 PM
CET: November 5, 10:00 PM – 12:00 AM (midnight, Nov 6)
IST: November 6, 2:30 AM – 4:30 AM
AEDT: November 6, 8:00 AM – 10:00 AM
Nov 3, 01:42 PST
Scheduled Maintenance: Flexera One - SaaS Manager - EU
Completed - The scheduled maintenance has been completed.
Nov 5, 13:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 11:01 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the EU production environment for two hours starting at the time below:

UTC: Nov 05 07:00 PM - Nov 05 09:00 PM
PDT: Nov 05 11:00 AM - Nov 05 01:00 PM
CEST: Nov 05 08:00 PM - Nov 05 10:00 PM
AEST: Nov 06 06:00 AM - Nov 06 08:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 08:59 PST
Scheduled Maintenance – Snow Atlas – UK-South Region:
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 11:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 01:41 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South Region.
Impact: Users may experience intermittent access disruptions during this time as we perform these updates.
Reason: Upgrading critical software version due to end-of-life support.
Date/Time:

PST: November 5th, 11:00 AM to 1:00 PM
CET: November 5th, 8:00 PM to 10:00 PM
IST: November 6th, 12:30 AM to November 6th 2:30 AM
AEDT: November 6th, 06:00 AM to 08:00 AM
Nov 3, 01:40 PST
Scheduled Maintenance – Snow Atlas – Australia Southeast Region
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 01:38 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the Australia Southeast Region.
Impact: Users may experience intermittent access disruptions during this time as we perform these updates.
Reason: Upgrading critical software version due end of life support.

Australia Southeast Region:
Dates/Times:
PST: November 5th, 10:00 AM to 12:00 PM
CET: November 5th, 7:00 PM to 9:00 PM
IST: November 5th, 11:30 PM to November 6th 1:30 AM
AEDT: November 6th, 05:00 AM to 07:00 AM
Nov 3, 01:36 PST
Scheduled Maintenance: Flexera One - SaaS Manager - APAC
Completed - The scheduled maintenance has been completed.
Nov 5, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the APAC production environment for two hours starting at the time below:

UTC: Nov 05 05:00 PM - Nov 05 07:00 PM
PDT: Nov 05 09:00 AM - Nov 05 11:00 AM
CEST: Nov 05 06:00 PM - Nov 05 08:00 PM
AEST: Nov 06 04:00 AM - Nov 06 06:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 08:59 PST
Scheduled Maintenance – Snow Atlas – West Europe Region
Completed - The scheduled maintenance has been completed.
Nov 5, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe region. This update supports custom fields maintenance and may result in temporary unavailability of services for up to 2 hours during the window below.

CET: November 5 – 5:00 PM to 7:00 PM
PST: November 5 – 8:00 AM to 10:00 AM
UTC: November 5 – 4:00 PM to 6:00 PM
AEDT: November 6 – 3:00 AM – 5:00 AM
Oct 30, 20:11 PDT
Nov 4, 2025
Flexera One – IT Visibility and Cloud License Management – All Regions – Dashboards Unavailable
Resolved - All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.
Nov 4, 16:13 PST
Monitoring - Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.
Nov 4, 15:24 PST
Identified - Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.
Nov 4, 14:48 PST
Update - Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.
Nov 4, 14:05 PST
Update - Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.
Nov 4, 12:56 PST
Investigating - Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.
Nov 4, 12:49 PST
Scheduled Maintenance – Snow Atlas – UK-South Region & Australia
Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South region. This update supports custom fields maintenance and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

CET: November 4 – 5:00 PM to 7:00 PM
PST: November 4 – 8:00 AM to 10:00 AM
UTC: November 4 – 4:00 PM to 6:00 PM
AEDT: November 5 – 3:00 AM – 5:00 AM
Oct 30, 20:06 PDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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