Flexera One - IT Asset Management - EU- Inventory Uploads Failing
Identified - Our teams have identified the root cause of the issue and are actively working on a fix. We will provide further updates as soon as they become available.
Apr 03, 2025 - 11:31 PDT
Update - Our technical teams have identified that a key service is returning 502 errors when attempting to connect, preventing data ingestion. They are actively investigating the root cause and working on a resolution.
Apr 03, 2025 - 10:16 PDT
Update - Our teams are actively investigating the issue and have isolated it to a specific service component. They are now focused on identifying the root cause and working toward a swift resolution to restore services.
Apr 03, 2025 - 07:37 PDT
Investigating - Incident Description: We are currently addressing an issue impacting inventory data processing for IT Asset Management (ITAM) services in the EU region for all customers. While the system remains accessible, affected users may face issues with inventory uploads failing.

Priority: P2

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.
Apr 03, 2025 - 05:28 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Partial Outage
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Partial Outage
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Apr 3, 2025
Scheduled Maintenance: Flexera One -Automation -APAC
Completed - The scheduled maintenance has been completed.
Apr 3, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 13:00 PDT
Scheduled - Flexera will be conducting updates to Flexera One, Automation in APAC. During the maintenance window, policies may fail or be delayed because of the update.

AEST: April 4 7:00 AM - 8:00 AM
CEST: April 3 10:00 PM - 11:00 PM
EDT: April 3 4:00 PM - 5:00 PM
IST: April 4 1:30 AM - 2:30 AM
PDT: April 3 1:00 PM - 2:00 PM
UTC: April 3 8:00 PM - 9:00 PM
Apr 1, 22:29 PDT
Scheduled Maintenance: Flexera One -Automation -EU
Completed - The scheduled maintenance has been completed.
Apr 3, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 11:00 PDT
Scheduled - Flexera will be conducting updates to Flexera One, Automation in EU. During the maintenance window, policies may fail or be delayed because of the update.

AEST: April 4 5:00 AM - 6:00 AM
CEST: April 3 8:00 PM - 9:00 PM
EDT: April 3 2:00 PM - 3:00 PM
IST: April 3 11:30 PM - April 4 12:30 AM
PDT: April 3 11:00 AM - 12:00 PM
UTC: April 3 6:00 PM - 7:00 PM
Apr 1, 22:28 PDT
Scheduled Maintenance: Flexera One -Automation - NAM
Completed - The scheduled maintenance has been completed.
Apr 3, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 10:00 PDT
Scheduled - Flexera will be conducting updates to Flexera One, Automation in NAM. During the maintenance window, policies may fail or be delayed because of the update.


AEST: April 4 4:00 AM - 5:00 AM
CEST: April 3 7:00 PM - 8:00 PM
EDT: April 3 1:00 PM - 2:00 PM
IST: April 3 10:30 PM - 11:30 PM
PDT: April 3 10:00 AM - 11:00 AM
UTC: April 3 5:00 PM - 6:00 PM
Apr 1, 22:27 PDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025
Flexera One - IT Asset Management North America: Production Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Apr 1, 20:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: April 02 01:00 AM - April 02 03:00 AM
PDT: April 01 06:00 PM - April 01 08:00 PM
CEST: April 02 03:00 AM - April 02 05:00 AM
AEST: April 02 12:00 PM - April 02 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 27, 18:17 PDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Scheduled Maintenance on the CWF, Self Service on US4 & US3 environment
Completed - The scheduled maintenance has been completed.
Mar 29, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 06:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 08:48 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4 and US3.

US-4 & US-3 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: March 29th, 06:30 AM to 07:30 AM
UTC: March 29th, 01:30 PM to 02:30 PM
IST: March 29th, 07:00 PM to 08:00 PM
AEDT: March 29th, 11:30PM to March 30th 12:30 AM

During this maintenance work, customers will see intermittent issues on Self Service, CWF console, and Flexera One Automation.
Mar 24, 08:42 PDT
Mar 28, 2025
Flexera One - IT Asset Management Europe: Production Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 13:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 12:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 28 07:00 PM - March 28 08:00 PM
PDT: March 28 12:00 PM - March 28 01:00 PM
CEST: March 28 08:00 PM - March 28 09:00 PM
AEST: March 29 06:00 AM - March 29 07:00 AM
Mar 26, 11:21 PDT
Flexera One - IT Asset Management - NA - Inventory Data Delayed
Resolved - Inventory processing performance has been restored across the platform. Additional measures have been taken to ensure continued processing efficiency where needed.

This incident is now considered resolved, and we will continue to monitor the environment to ensure ongoing stability.
Mar 28, 09:36 PDT
Update - Inventory processing performance continues to trend in a positive direction following the changes implemented yesterday. We plan to reassess progress in the morning after the overnight imports have completed and will provide further updates as needed.
Mar 27, 21:02 PDT
Update - Inventory processing performance continues to improve, with overall progress trending in the right direction. Additional infrastructure adjustments were made earlier to support processing throughput. Monitoring remains in place as we continue working to ensure consistent performance across the platform.
Mar 27, 12:11 PDT
Monitoring - A significant portion of the inventory data backlog has now been cleared, and the platform is progressing steadily toward full resolution. Our teams continue to monitor performance and will provide further updates as we move closer to full recovery.
Mar 26, 20:24 PDT
Update - We have continued tuning infrastructure allocations to improve processing throughput for tenants with higher inventory volumes. Recent adjustments have contributed to a meaningful reduction in backlog across several environments. In some cases, additional capacity has been added to help stabilize processing rates and support further progress.

Our teams are closely monitoring platform performance and will continue to implement optimizations as needed to ensure timely inventory data updates.
Mar 26, 13:02 PDT
Update - We have made adjustments within the platform to optimize processing for tenants with higher inventory volumes. Early indicators suggest that these changes are beginning to reduce the backlog. Our teams are continuing to monitor performance closely and will evaluate further tuning as needed to ensure continued progress.
Mar 25, 22:40 PDT
Update - We are preparing additional enhancements to optimize how inventory processing is prioritized across the platform. These improvements are intended to dynamically allocate resources based on backlog size, helping to improve responsiveness for tenants with higher volumes. Implementation planning is underway, and we will continue to provide updates as progress continues.
Mar 25, 20:21 PDT
Update - We have implemented additional infrastructure changes to improve inventory processing throughput. These changes build on previous efforts and are designed to accelerate progress in reducing the existing backlog. Monitoring remains ongoing, and we continue to evaluate further adjustments as needed to ensure consistent and timely inventory data updates across the platform.
Mar 25, 15:34 PDT
Update - We have implemented infrastructure optimizations to improve inventory processing throughput. Early indicators show increased processing rates, and our teams are actively monitoring the impact of these changes. Additional measures are being evaluated to further reduce the backlog and ensure timely reflection of inventory data across the platform.
Mar 25, 14:30 PDT
Investigating - Incident Description: We are currently investigating an inventory processing backlog affecting IT Asset Management (ITAM) services in the North America region. As a result, customers may experience delays in the reflection of the most recent inventory data within the platform.

Priority: P2

Restoration Activity: Our teams are actively reviewing processing behavior and evaluating targeted remediation steps to reduce the backlog and ensure timely inventory updates. We are continuing to assess options to mitigate impact and will share further updates as progress is made.
Mar 25, 13:21 PDT
Software Vulnerability Research – Service Disruption
Resolved - The SVR platform has remained stable across both the web application and automated access during the extended monitoring period. No further issues have been observed, and technical teams have confirmed that all services are functioning as expected. This incident has been resolved.
Mar 28, 03:29 PDT
Monitoring - The redeployment of the application has been completed. Initial sanity checks have passed, and the platform is currently functioning as expected. The incident has now moved into the monitoring phase to ensure continued stability across both the web application and automated access.
Mar 28, 02:59 PDT
Update - We are currently redeploying the Software Vulnerability Research (SVR) application to address ongoing service instability. As part of this process, a brief interruption is expected across the platform, affecting both the user interface and automated access to vulnerability data.

Our teams are actively working to restore full functionality and are closely monitoring system behavior during this transition. We will provide further updates as progress continues.
Mar 28, 02:46 PDT
Investigating - The API servers became unresponsive again after being reintroduced, and the issue has resurfaced. In addition, the SVR web application is now experiencing degraded performance.

We are actively investigating both the recurrence of the automated access issue and the new impact to the application. Monitoring and diagnostics are ongoing.
Mar 28, 02:27 PDT
Monitoring - The services supporting automated access to vulnerability data have been brought back online and are now responding as expected. Users are able to authenticate successfully, and we are closely monitoring performance and stability at this time. Further updates will be provided as needed.
Mar 28, 02:15 PDT
Update - Our teams have removed a backend component contributing to the issue and have temporarily isolated the services supporting automated access to vulnerability data. We are actively assessing the situation and working toward recovery. Further updates will be shared as progress continues.
Mar 28, 02:06 PDT
Investigating - Incident Description: We are currently investigating an issue affecting automated access to vulnerability data within the Software Vulnerability Research (SVR) platform. A subset of customers using integrations or scheduled processes to retrieve SVR data may be experiencing interruptions.

Note: This incident was initially classified as P2 during the early stages of investigation and troubleshooting, when the impact appeared to be limited to automated access only. As the situation progressed and broader platform instability was observed, including issues affecting the SVR web application - the priority was elevated to P1 to reflect the full scope of impact.

Priority: P1

Restoration Activity: Our technical teams have identified instability in the underlying API services that support automated access. Restoration efforts are underway, including isolating affected components and monitoring service behavior. Further updates will be provided as progress continues.
Mar 28, 01:25 PDT
Mar 27, 2025
Scheduled Maintenance - Flexera One - EU
Completed - The scheduled maintenance has been completed.
Mar 27, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 10:00 am - 12:00 pm
CDT: Mar 27 12:00 pm - 02:00 pm
CET: Mar 27 06:00 pm to 08:00 pm
AEDT: Mar 28 04:00 am - 06:00 am
UTC: Mar 27 05:00 pm - 07:00 pm
EDT: Mar 27 01:00 pm - 03:00 pm
IST: Mar 27 10:30pm - Mar 28 12:30am
Mar 25, 07:01 PDT
Scheduled Maintenance - Flexera One - APAC
Completed - The scheduled maintenance has been completed.
Mar 27, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 09:00 am - 11:00 am
CDT: Mar 27 11:00 am - 01:00 pm
CET: Mar 27 05:00 pm - 07:00 pm
AEDT: Mar 28 03:00 am - 05:00 am
UTC: Mar 27 04:00pm - 06:00pm
EDT: Mar 27 12:00 pm - 02:00 pm
IST: Mar 27 09:30pm - 11:30pm
Mar 25, 06:56 PDT
Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Mar 27, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

IST: Mar 27 14:00
UTC: Mar 27 08:30
PDT: Mar 27 01:30
CEST: Mar 27 09:30
AEDT: Mar 27 19:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Mar 24, 21:36 PDT
Scheduled Maintenance - Flexera One - NA
Completed - The scheduled maintenance has been completed.
Mar 27, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 24, 16:39 PDT
Scheduled - Flexera will be conducting updates to Power BI data models and reports on U.S. instances of the Technology Intelligence (TI) platform. During this maintenance window, customers using IT Visibility (ITV) and Cloud License Management (CLM) may be impacted.

Power BI reports may not reflect the latest data or may be temporarily inaccessible when attempting to load reports.

PDT: Mar 27 00:00 am - 02:00 am
CDT: Mar 27 02:00 am - 04:00 am
CET: Mar 27 08:00 am - 10:00 am
AEDT: Mar 27 06:00 pm - 08:00 pm
UTC: Mar 27 07:00 am - 09:00 am
EDT: Mar 27 03:00 am - 05:00 am
IST: Mar 27 12:30pm - 02:30pm
Mar 24, 11:38 PDT
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Mar 27, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

IST: Mar 27 11:00
UTC: Mar 27 05:30
PDT: Mar 26 22:30
CEST: Mar 27 06:30
AEDT: Mar 27 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Mar 24, 21:40 PDT
Mar 26, 2025
Scheduled Maintenance - Snow Atlas - Production - West Europe Region
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 12:00 PDT
Scheduled - We will be upgrading the NATS messaging components to the latest version across all Snow Atlas environments and enhancing messaging authentication components in the WEU production environment.

Users may experience intermittent access disruptions during this maintenance window as we perform infrastructure updates.

Dates/Times:
PST: March 26th, 12:00 PM to 4:00 PM
UTC: March 26th, 8:00 PM to 12:00 AM
IST: March 27th, 1:30 AM to 5:30 AM
AEDT: March 27th, 7:00 AM to 11:00 AM
Mar 19, 04:12 PDT
Scheduled Maintenance - Snow Atlas - Production - UK-South Region
Completed - The scheduled maintenance has been completed.
Mar 26, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:00 PDT
Scheduled - We will be upgrading the NATS messaging components to the latest version across all Snow Atlas environments and enhancing messaging authentication components in the UK-South production environment.

Users may experience intermittent access disruptions during this maintenance window as we perform infrastructure updates.

UK-South Region:
Dates/Times:
PST: March 26th, 10:00 AM to 2:00 PM
UTC: March 26th, 6:00 PM to 10:00 PM
IST: March 26th, 11:30 PM to March 27th 3:30 AM
AEDT: March 27th, 5:00 AM to 9:00 AM
Mar 19, 04:14 PDT
Scheduled Maintenance - Snow Atlas - Production - Australia Southeast Region
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 PDT
Scheduled - Snow Atlas will be upgrading the NATS messaging components to the latest version in the Australia Southeast Region.

Users may experience intermittent access disruptions during this maintenance window as infrastructure updates are performed.


Dates/Times:
PST: March 26th, 3:00 AM to 5:00 AM
UTC: March 26th, 11:00 AM to 1:00 PM
IST: March 26th, 4:30 PM to 6:30 PM
AEDT: March 26th, 10:00 PM to March 27th 12:00 AM
Mar 19, 04:25 PDT
Scheduled Maintenance - Snow Atlas - Production - East US 2 Region
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 PDT
Scheduled - Snow Atlas will be upgrading the NATS messaging components to the latest version in the East US 2 region.

Users may experience intermittent access disruptions during this maintenance window as infrastructure updates are performed.


Dates/Times:
PST: March 26th, 12:00 AM to 2:00 AM
UTC: March 26th, 8:00 AM to 10:00 AM
IST: March 26th, 1:30 PM to 3:30 PM
AEDT: March 26th, 7:00 PM to 9:00 PM
Mar 19, 04:20 PDT
Mar 25, 2025
Cloud Cost Optimization (CCO) - EU & NA Regions - Cost Allocation Discrepancies
Postmortem - Read details
Mar 31, 18:35 PDT
Resolved - Upon further investigation, we have identified that the issue was limited to a small subset of customers and did not impact the core functionality of the Cloud Cost Optimization platform. There was no impact to the broader customer base, and the platform continues to function as expected.

The behavior was tied to specific configuration scenarios and has since been addressed. No further issues have been observed, and the overall impact was minimal. This incident is now considered closed.
Mar 25, 12:53 PDT
Update - We have confirmed that account metadata is being retrieved successfully, but in some cases, it isn’t being applied as expected during processing. Our teams are reviewing how this data is handled and are looking closely at execution details to isolate where the breakdown is occurring.

We are also comparing behaviors across impacted environments to determine whether the issue is systemic or configuration-specific. Investigation is ongoing and we’ll continue to share updates as progress is made.
Mar 25, 11:08 PDT
Update - We are making progress in addressing the cost allocation discrepancies identified in certain configurations. Our team is actively gathering data and conducting tests to resolve the issue effectively. We appreciate your patience and will continue to provide updates as more information becomes available.
Mar 25, 09:26 PDT
Update - Our technical teams are actively investigating the issue. We have identified patterns where discrepancies occur under certain configurations, though this isn't consistent across all organizations.​

To assist in resolving this, we are collecting relevant data and conducting internal tests to better understand and address the issue.​

We will continue to provide updates as we make progress.
Mar 25, 08:22 PDT
Investigating - Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the EU and NA regions. While the platform remains accessible, this issue may impact the process used to assign costs, leading to some allocations not being performed correctly. As a result, customers may notice incorrect or missing cost allocations in their billing centers.​

Priority: P3

Restoration Activity: Our technical team is actively investigating the root cause of the failures and is working on restoring the correct functionality as swiftly as possible. Comprehensive backend log reviews are ongoing, and we will continue to provide updates as we make progress towards a resolution.

Note: It's important to note that while the platform remains accessible, these allocation issues are isolated and do not indicate a broader system outage.
Mar 25, 06:21 PDT
Flexera One - IT Asset Management - NA - Reconciliation and Inventory Delay Issues
Resolved - We have completed our investigation and resolved the issues impacting IT Asset Management (ITAM) services for a subset of customers in the North America region. Reconciliation, inventory processing, and UI performance have returned to normal, and backlog processing is complete.

Any lingering issues with downstream services identified during this incident have been determined to have a separate cause and will be tracked and addressed independently. This incident is now considered resolved.
Mar 25, 11:58 PDT
Update - We are continuing to monitor system performance. While improvements have been observed, some backlog processing remains in progress.

In parallel, we are investigating delays related to downstream inventory data processing. Our teams are actively working on remediation and will share further updates as we move forward.
Mar 25, 09:30 PDT
Update - Inventory processing has returned to normal following the resolution of earlier issues. Backlog processing is progressing, but it may take additional time to fully clear.

We are continuing to monitor system performance and are evaluating next steps to improve processing efficiency in related downstream services. Further updates will be shared as progress continues.
Mar 24, 21:26 PDT
Update - System performance has recovered, and services are currently operational. Processing of the remaining backlog is ongoing and may take additional time to complete.

As a long-term measure, we are discussing allocating additional resources to support improved processing capacity and reduce the risk of similar delays in the future.
Mar 24, 16:33 PDT
Update - Our teams continue to monitor processing performance and are working through backlog recovery. We are also assessing whether the ongoing service degradation may be impacting additional customers.
Mar 24, 14:18 PDT
Identified - Incident Description: We are currently addressing disruptions in our IT Asset Management (ITAM) services affecting a subset of customers in the North America region. These issues are impacting reconciliation processes, inventory updates, and user interface performance. Customers may encounter delays in these areas, including delayed Application Recognition Library (ARL) imports.

Priority: P2

Restoration Activity: Immediate measures, including failovers and scheduler restarts, have been implemented to mitigate these disruptions, resulting in improved processing times. Our teams are actively working to ensure continued stability and smooth operation of the services. We will continue to provide updates as we make further progress.
Mar 24, 13:08 PDT
Mar 24, 2025
Flexera One - IT Asset Management Europe: Production Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 24, 12:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 24 06:00 PM - March 24 08:00 PM
PDT: March 24 11:00 AM - March 24 01:00 PM
CEST: March 24 07:00 PM - March 24 09:00 PM
AEST: March 25 05:00 AM - March 25 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 21, 08:33 PDT
Flexera One - IT Asset Management Australia: Production Release 2024R2.3
Completed - The scheduled maintenance has been completed.
Mar 24, 10:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2024R2.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 24 04:00 PM - March 24 06:00 PM
PDT: March 24 09:00 AM - March 24 11:00 AM
CEST: March 24 05:00 PM - March 24 07:00 PM
AEST: March 25 03:00 AM - March 25 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 21, 08:30 PDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Scheduled Maintenance on the CWF, Self Service on US4 environment
Completed - The scheduled maintenance has been completed.
Mar 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.
Dates/Times:
PST: March 22nd, 06:00 AM to 08:00 AM
UTC: March 22nd, 01:00 PM to 03:00 PM
IST: March 22nd, 06:30 PM to 08:30 PM
AEDT: March 23rd, 12:00AM to March 23rd 02:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Mar 16, 21:49 PDT
Mar 21, 2025
Flexera One - IT Asset Management - EU & NAM - Multiple inventory imports are failing
Resolved - Continuous successful imports have been confirmed in the EU and US regions following our recent hotfix. This issue primarily impacted our US and EU customers and has been thoroughly addressed to restore full functionality of inventory imports.

Initially, we assessed a potential impact in the APAC region. However, these cases have been determined to be unrelated to the incident affecting the US and EU regions. We are actively addressing these isolated instances in APAC separately, and there is no broader impact observed in that region.

We will issue a formal post-mortem report in the coming days. This incident is now resolved.
Mar 21, 10:39 PDT
Monitoring - Following the recent hotfix deployment, we have observed successful inventory imports for multiple customers who previously encountered issues. We are closely monitoring the situation to ensure consistent performance across all regions.
Mar 20, 17:20 PDT
Update - The hotfix has been successfully deployed across all production environments. We are currently monitoring the situation and conducting additional validations to ensure its effectiveness.
Mar 20, 08:51 PDT
Update - Our technical teams have completed initial testing of the implemented fix and are now conducting further validations to ensure its effectiveness and stability. Given the complexity of the issue, we are taking a meticulous approach to minimize any potential risks. We remain on track and will continue to provide timely updates as we progress. Thank you for your patience and support as we work toward a resolution.
Mar 19, 04:43 PDT
Update - We have identified that the recent inventory import issues are due to a change in the file compression method used by our IT Asset Management (ITAM) system. Older versions of our Beacon software utilize a different compression method, leading to compatibility issues during the import process.​

Our technical teams have implemented a fix, which is currently undergoing rigorous testing to ensure its effectiveness and stability. Given the complexity of the issue, this process is thorough and may span over the next few days. We will continue to provide periodic updates as we make progress. We appreciate your patience and understanding as we work diligently to address this issue.
Mar 18, 11:45 PDT
Identified - Incident Description: We are currently addressing an issue impacting inventory imports for IT Asset Management (ITAM) services in the EU & NAM regions. While the system remains accessible, some tenants are experiencing inventory upload failures following the recent 2024 R2.2 Production upgrade.

Priority: P2

Restoration Activity: Our technical teams have identified the root cause and have a workaround in place. They are actively working on a permanent resolution, and we will provide further updates as progress continues.
Mar 18, 01:18 PDT
Snow Atlas - West Europe - SAM Core Errors
Postmortem - Read details
Apr 2, 01:41 PDT
Resolved - At this time, all services are fully operational, and no further disruptions are observed. Our analysis has shown that the issue had minimal impact, with the majority of customers remaining unaffected. This incident has been resolved.
Mar 21, 10:19 PDT
Update - The service continues to operate normally. As a precaution, we are performing extended monitoring to ensure there are no lingering issues. While message processing has been restored and the service remains stable, we are also conducting additional validations to confirm data integrity.
Mar 20, 16:15 PDT
Update - The affected service is operational, and all message streams have been restored. While the service remains stable, we are conducting additional validations to ensure data integrity. We will continue to monitor and assess the situation and provide updates as needed.
Mar 20, 14:49 PDT
Update - The affected service is operational, but message processing is still ongoing. We anticipate it may take a few hours to complete. Our teams are actively monitoring the progress, and we will continue to provide updates as we make progress
Mar 20, 09:15 PDT
Update - The services remain stable following our remediation efforts, we are conducting additional validations and extending our monitoring period before officially declaring the services as fully restored.
Mar 20, 03:57 PDT
Monitoring - Incident Description: Our teams are currently investigating an issue affecting the Snow Atlas platform, where users may encounter errors when accessing SAM Core functionality. This issue impacts multiple customers in the West Europe region, resulting in pages throwing errors or loading incorrectly for affected users within Snow Atlas SAM Core. Some users may have faced intermittent issues with SaaS, audit logging and currency as well.

Priority: P2

Restoration Activity: Our technical team was promptly engaged and was able to isolate an overloaded server as the root cause. They have performed the necessary restarts to restore the services and are observing a huge improvement. We are monitoring the situation closely and will keep you informed of any developments.
Mar 20, 01:28 PDT
Mar 20, 2025
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