Flexera One- IT Asset management- APAC & EU - Slowness and degraded performance
Monitoring - Our teams continue to validate the recently deployed hotfixes, and initial results look positive. We are closely monitoring affected processing activities to confirm the effectiveness of the fix and ensure platform stability.

Validation is ongoing, and we will continue to monitor performance before confirming full resolution. We will provide another update as more information becomes available.
Jul 18, 2026 - 01:10 PDT
Update - We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.
Jul 17, 2026 - 08:58 PDT
Identified - Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.

Priority: P3

Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 R1.1 release. Mitigation measures have been implemented to reduce customer impact, and teams are actively working to fully restore service performance. We will continue to provide updates as progress is made.
Jul 17, 2026 - 01:24 PDT
Flexera- Spot- All regions - Incorrect billing data for AWS customers
Update - We remain actively engaged with AWS and continue to closely monitor the situation. AWS has identified the root cause and implemented mitigation measures to address the underlying issue that resulted in incorrect estimated cost and usage data being displayed.

AWS has begun backfilling data to restore accurate cost and usage information for all customers and full recovery is expected by 18 July 2026, 12:00 PM PDT.
Jul 18, 2026 - 01:05 PDT
Update - Our investigation and validation efforts to date have not identified any impact to Spot billing or cost analysis data. The billing and pricing data reviewed remains consistent with expected values. While initial validation results are positive, we are continuing additional validation activities as further data becomes available to confirm these findings. We remain engaged with AWS and will continue to monitor the situation closely. We will share additional updates as our validation activities continue.
Jul 17, 2026 - 11:24 PDT
Identified - We continue to closely monitor the service provider outage and its impact on affected services. Further updates will be provided as new information becomes available.
Jul 17, 2026 - 06:14 PDT
Update - We are continuing to investigate this issue.
Jul 17, 2026 - 03:27 PDT
Investigating - Incident Description: We have identified an issue impacting billing and cost visibility for AWS customers in all regions. As a result of an active service provider disruption, customers may observe inaccurate, incomplete, or delayed estimated cost and usage information within the Billing and Cost Management Console.
This issue is limited to AWS-based services and does not affect customers using other cloud platforms.

Priority: P2

Restoration Activity: Our technical teams have confirmed that the issue is related to an active AWS service event affecting all regions. We are actively monitoring the situation and working closely with AWS updates to assess customer impact. Service restoration is dependent on AWS resolving the underlying issue, and we will continue to provide updates as additional information becomes available.
Jul 17, 2026 - 03:24 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Degraded Performance
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Degraded Performance
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Degraded Performance
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Degraded Performance
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Partial Outage
Spot UI Operational
Spot API Operational
Spot Website Partial Outage
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Software Vulnerability Research Jul 19, 2026 22:30 - Jul 20, 2026 00:30 PDT

Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:

CDT: 2026-07-20 00:30 – 02:30
PDT: 2026-07-19 22:30 – 2026-07-20 00:30
UTC: 2026-07-20 05:30 – 07:30
AEST: 2026-07-20 15:30 – 17:30
IST: 2026-07-20 11:00 – 13:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Posted on Jul 19, 2026 - 22:30 PDT

Flexera One - IT Asset Management North America: Production Release 20261.1 Jul 20, 2026 19:00-21:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 20261.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 21 02:00 AM - July 21 04:00 AM
PDT: July 20 07:00 PM - July 20 09:00 PM
CEST: July 21 04:00 AM - July 21 06:00 AM
AEST: July 21 12:00 PM - July 21 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Jul 17, 2026 - 06:01 PDT
Jul 18, 2026

Unresolved incidents: Flexera- Spot- All regions - Incorrect billing data for AWS customers, Flexera One- IT Asset management- APAC & EU - Slowness and degraded performance.

Jul 17, 2026
Jul 16, 2026
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Jul 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:

CDT: 2026-07-16 00:30 – 02:30
PDT: 2026-07-15 22:30 – 2026-07-16 00:30
UTC: 2026-07-16 05:30 – 07:30
AEST: 2026-07-16 15:30 – 17:30
IST: 2026-07-16 11:00 – 13:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Jul 9, 22:35 PDT
Jul 15, 2026
Jul 14, 2026
Flexera One - IT Asset Management - EU - Congnos analytics access issue
Resolved - Incident Description:Our teams identified an issue affecting Cognos Analytics in the EU Production environment. During the impact window, affected customers may have been unable to access or load Cognos Analytics. Current investigation confirmed that the impact was limited to the EU Production region.

Priority:P2

Restoration Activity: Our technical teams determined that the issue was related to a recent upgrade to Cognos Analytics , which was completed as part of the EU Production IT Asset Management release activities. The team identified a configuration issue introduced during the upgrade, implemented the necessary configuration corrections, and restored normal service functionality. The environment remains stable under monitoring. Further details, including the root cause and preventative measures, will be shared in a post-mortem report.
Jul 14, 02:13 PDT
Jul 13, 2026
Flexera One - IT Asset Management Europe: Production Release 2026R1.1
Completed - The scheduled maintenance has been completed.
Jul 13, 12:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.1 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 13 06:00 PM - July 13 08:00 PM
PDT: July 13 11:00 AM - July 13 01:00 PM
CEST: July 13 08:00 PM - July 13 10:00 PM
AEST: July 14 04:00 AM - July 14 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 10, 13:07 PDT
Flexera One - IT Asset Management Australia: Production Release 2026R1.1
Completed - The scheduled maintenance has been completed.
Jul 13, 10:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.1 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 13 04:00 PM - July 13 06:00 PM
PDT: July 13 09:00 AM - July 13 11:00 AM
CEST: July 13 06:00 PM - July 13 08:00 PM
AEST: July 14 02:00 AM - July 14 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 10, 13:05 PDT
Jul 12, 2026
Flexera One - IT Asset Management - APAC - Missing Menu Items
Resolved - Following extended monitoring, we have confirmed that service performance has remained stable and is operating as expected. This issue is now resolved.
Jul 12, 20:44 PDT
Update - Our investigation has identified a potential configuration issue associated with the affected functionality. As part of ongoing mitigation efforts, configuration changes have been reverted, and previously initiated capacity increases have now been completed.

We are actively monitoring the environment and validating platform behavior as these changes take effect. Work remains ongoing to restore full functionality for affected customers, and we will provide further updates as progress is made.
Jul 12, 18:52 PDT
Identified - Our investigation has identified elevated resource utilization affecting the functionality associated with the reported issue. Mitigation actions are currently underway, including increasing system capacity to support recovery efforts.

We are actively monitoring the environment and validating platform behavior as these changes are implemented. Work remains ongoing to restore full functionality for affected customers, and we will share additional updates as progress is made.
Jul 12, 17:28 PDT
Investigating - Incident Description: We are experiencing an issue affecting Flexera One IT Asset Management (ITAM) customers in the APAC region. Customers may notice that certain navigation and menu items within the ITAM interface are not visible, resulting in limited access to some functionality.

Priority: P2

Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Jul 12, 16:51 PDT
Jul 11, 2026
Scheduled Maintenance on the Self Service, CWF, CM for shard3( US-3 )
Completed - The scheduled maintenance has been completed.
Jul 11, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 PDT
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-3.

Affected Environments:
CWF - Shard3
Self-Service - Shard3
Cloud Management Platform(CMP) - Shard3

Dates/Times:
IST : Jul 11th, 2026 | 06:30 PM to 10:30 PM
PDT : Jul 11th, 2026 | 06:00 AM to 10:00 AM
UTC : Jul 11th, 2026 | 01:00 PM to 05:00 PM
AEST : Jul 11, 2026 | 11:00 PM – Jul 12, 2026 | 03:00 AM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Jul 1, 04:45 PDT
Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Scheduled Maintenance on the Self Service, CWF, CM for shard4( US-4 )
Completed - The scheduled maintenance has been completed.
Jul 7, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:30 PDT
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-4.

Affected Environments:
CWF - Shard4
Self-Service - Shard4
Cloud Management Platform(CMP) - Shard4

Dates/Times:
IST : Jul 8th, 2026 | 08:00 AM to 10:00 AM
PDT : Jul 7th, 2026 | 07:30 PM – 09:30 PM
UTC : Jul 8th, 2026 | 02:30 AM to 04:30 AM
AEST : Jul 8th, 2026 | 12:30 PM to 02:30 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Jul 1, 04:49 PDT
Jul 6, 2026
Flexera One - IT Asset Management North America: UAT Release 2026R1.1
Completed - The scheduled maintenance has been completed.
Jul 6, 20:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 07 02:00 AM - July 07 04:00 AM
PDT: July 06 07:00 PM - July 06 09:00 PM
CEST: July 07 04:00 AM - July 07 06:00 AM
AEST: July 07 12:00 PM - July 07 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 3, 10:18 PDT
Flexera One - IT Asset Management Europe: UAT Release 2026R1.1
Completed - The scheduled maintenance has been completed.
Jul 6, 13:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 06 06:00 PM - July 06 08:00 PM
PDT: July 06 11:00 AM - July 06 01:00 PM
CEST: July 06 08:00 PM - July 06 10:00 PM
AEST: July 07 04:00 AM - July 07 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 3, 10:16 PDT
Flexera One - IT Asset Management Australia: UAT Release 2026R1.1
Completed - The scheduled maintenance has been completed.
Jul 6, 10:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.1 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 06 04:00 PM - July 06 06:00 PM
PDT: July 06 09:00 AM - July 06 11:00 AM
CEST: July 06 06:00 PM - July 06 08:00 PM
AEST: July 07 02:00 AM - July 07 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 3, 10:14 PDT
Spot Ocean – AWS – Ocean ECS Console Performance Degradation
Resolved - We have continued to monitor the environment for an extended period and services have remained stable, with no further issues observed.

This incident has been resolved.
Jul 6, 09:57 PDT
Monitoring - Our investigation identified that the degradation was related to an AWS service health event impacting the us-east-1 region. AWS has since reported that the issue has been resolved, and we are now seeing signs of recovery on our side, including improved Spot Ocean ECS console performance and successful completion of related AWS workflows.

The production environment appears stable at this time. Our teams will continue monitoring for a short validation period to ensure performance remains stable before marking the incident resolved.
Jul 6, 08:11 PDT
Investigating - Incident Description: We are currently investigating degraded performance affecting Spot Ocean ECS for AWS customers. Customers may experience significant slowness or delays when accessing the console or using certain Ocean ECS functionality.

Priority: P2

Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available.
Jul 6, 07:19 PDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

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