Update - Recent testing has helped narrow the issue to the way scheduled reports are processed, which differs from reports run directly within the application. While reports continue to function when run manually, scheduled executions rely on additional system interactions that are not completing successfully.
Based on testing across environments and guidance from our service provider, the investigation is currently focused on how email connectivity is handled during scheduled report delivery, rather than the report content or underlying data. Changes applied in controlled environments have produced positive results, and further validation is ongoing before broader rollout.
Access to the reporting portal remains available, and teams are actively monitoring the environment and coordinating next steps to ensure a stable resolution.
Jan 26, 2026 - 12:26 PST
Based on testing across environments and guidance from our service provider, the investigation is currently focused on how email connectivity is handled during scheduled report delivery, rather than the report content or underlying data. Changes applied in controlled environments have produced positive results, and further validation is ongoing before broader rollout.
Access to the reporting portal remains available, and teams are actively monitoring the environment and coordinating next steps to ensure a stable resolution.
Jan 26, 2026 - 12:26 PST
Update - We continue to monitor the environment closely while working with our service provider on the remaining scheduled report delivery issue. Recent validation efforts have highlighted consistent behavior across test environments, and additional data has been shared with the service provider to support further analysis.
Jan 25, 2026 - 15:49 PST
Jan 25, 2026 - 15:49 PST
Update - Our teams continue to validate the fix and have identified some issues during testing. We are working closely with our service provider tto address these findings and refine the fix and restore the service to normalcy.
Jan 23, 2026 - 23:18 PST
Jan 23, 2026 - 23:18 PST
Identified - Recent testing in coordination with our service provider has helped identify the underlying cause of the scheduled report delivery issue. As part of this work, a configuration change was applied and validated during controlled testing, resulting in successful scheduled report email delivery.
Further testing and validation are currently underway to ensure the fix behaves as expected before broader rollout. We will continue to monitor closely and share updates as this work progresses.
Jan 23, 2026 - 12:18 PST
Further testing and validation are currently underway to ensure the fix behaves as expected before broader rollout. We will continue to monitor closely and share updates as this work progresses.
Jan 23, 2026 - 12:18 PST
Update - Over the past several days, we have completed multiple rounds of remediation, testing, and validation in coordination with our service provider to address issues affecting scheduled Cognos reports.
Initial work resolved an earlier condition where scheduled reports were remaining stuck in a waiting state. Subsequent investigation confirmed that reports and dashboards continue to function correctly when run directly within the application. However, scheduled executions follow a different processing path, and failures are isolated to that scheduled execution flow.
Recent testing has focused on validating configuration, execution behavior, and data source resolution during scheduled runs. Additional diagnostic logging and traces have been enabled and reviewed to further narrow the cause, and testing continues based on guidance from the service provider.
Access to the reporting portal is available, and the environment is being actively monitored while this investigation progresses. We understand the importance of scheduled reporting and will continue to provide updates as further findings or remediation guidance becomes available.
Jan 22, 2026 - 12:55 PST
Initial work resolved an earlier condition where scheduled reports were remaining stuck in a waiting state. Subsequent investigation confirmed that reports and dashboards continue to function correctly when run directly within the application. However, scheduled executions follow a different processing path, and failures are isolated to that scheduled execution flow.
Recent testing has focused on validating configuration, execution behavior, and data source resolution during scheduled runs. Additional diagnostic logging and traces have been enabled and reviewed to further narrow the cause, and testing continues based on guidance from the service provider.
Access to the reporting portal is available, and the environment is being actively monitored while this investigation progresses. We understand the importance of scheduled reporting and will continue to provide updates as further findings or remediation guidance becomes available.
Jan 22, 2026 - 12:55 PST
Update - Following the restoration of access, we continue to work closely with our service provider on the remaining scheduled report execution issue. Earlier remediation and validation efforts helped narrow the investigation to a specific scheduled execution scenario, and further analysis is ongoing to determine the appropriate resolution.
The environment is being actively monitored, and any regression will be addressed promptly.
Jan 21, 2026 - 09:09 PST
The environment is being actively monitored, and any regression will be addressed promptly.
Jan 21, 2026 - 09:09 PST
Update - Our teams worked closely with the service provider to resolve the accessibility issue. The US PROD environments are now accessible, and our teams have successfully verified access to reports and dashboards.
Jan 21, 2026 - 06:15 PST
Jan 21, 2026 - 06:15 PST
Update - Our technical teams completed additional configuration testing and restarted the Cognos services in the US production environment. Despite these efforts, access to the reporting portal remains unavailable at this time, and users may be unable to log in to the Cognos portal.
A high-priority support case has been raised with the service provider for further investigation. Further updates will be shared as more information becomes available.
Jan 20, 2026 - 23:24 PST
A high-priority support case has been raised with the service provider for further investigation. Further updates will be shared as more information becomes available.
Jan 20, 2026 - 23:24 PST
Update - We are continuing testing and validation and are actively coordinating with our service provider as part of the ongoing investigation. Recent work has helped narrow the investigation to a specific scheduled execution path, and further analysis is underway to determine the appropriate resolution.
We recognize the importance of scheduled reporting for customers and appreciate your patience as this investigation continues. Additional updates will be shared once there is a meaningful change or new guidance to communicate.
Jan 20, 2026 - 11:37 PST
We recognize the importance of scheduled reporting for customers and appreciate your patience as this investigation continues. Additional updates will be shared once there is a meaningful change or new guidance to communicate.
Jan 20, 2026 - 11:37 PST
Update - Our teams are continuing to work with the service provider as part of the ongoing investigation. Additional diagnostic steps are being performed to support further analysis. We will provide further updates as soon as there is meaningful progress or new information is available.
Jan 19, 2026 - 07:58 PST
Jan 19, 2026 - 07:58 PST
Update - Our teams remain engaged with our service provider and are progressing through additional review and testing. We will provide updates as soon as there is meaningful progress or new information to share.
Jan 17, 2026 - 04:17 PST
Jan 17, 2026 - 04:17 PST
Update - Additional review and testing with our service provider are ongoing. In the meantime, reports remain accessible through the application and can be run manually while automated scheduled delivery continues to be investigated. Updates will be shared as meaningful progress or new guidance becomes available.
Jan 16, 2026 - 13:46 PST
Jan 16, 2026 - 13:46 PST
Investigating - We continue to work closely with our service provider following additional review and testing. At this time, there is no immediate resolution, and investigation into the remaining issue affecting automated scheduled report delivery is ongoing.
Reports remain accessible through the application when run manually. Further updates will be shared as more information becomes available.
Jan 15, 2026 - 12:29 PST
Reports remain accessible through the application when run manually. Further updates will be shared as more information becomes available.
Jan 15, 2026 - 12:29 PST
Update - Additional diagnostic traces and logs have been collected and shared as part of the ongoing investigation with our service provider. Work is continuing to identify and address the remaining issue affecting automated scheduled report delivery.
Jan 14, 2026 - 15:30 PST
Jan 14, 2026 - 15:30 PST
Update - Recent remediation steps have resolved an issue that was causing scheduled reports to remain stuck in a waiting state. Scheduled reports are now progressing past the queue stage; however, a separate execution-related issue is preventing automated report emails from being delivered successfully.
Investigation into this remaining issue is ongoing with the service provider. We will share further updates as progress continues.
Jan 14, 2026 - 10:35 PST
Investigation into this remaining issue is ongoing with the service provider. We will share further updates as progress continues.
Jan 14, 2026 - 10:35 PST
Update - We continue to work with our service provider as part of the ongoing remediation. Additional diagnostic information has been shared to support further investigation, and follow-up steps are being reviewed.
Automated scheduled report delivery is still not fully restored. Users can continue to access the application and run reports manually. We will share further updates as more information becomes available.
Jan 13, 2026 - 11:23 PST
Automated scheduled report delivery is still not fully restored. Users can continue to access the application and run reports manually. We will share further updates as more information becomes available.
Jan 13, 2026 - 11:23 PST
Update - We have observed improvement following recent remediation steps; however, automated scheduled report delivery is not yet fully restored due to a separate execution issue identified during processing.
Users can continue to access the application and run reports manually. Further updates will be shared as remediation efforts continue.
Jan 12, 2026 - 13:31 PST
Users can continue to access the application and run reports manually. Further updates will be shared as remediation efforts continue.
Jan 12, 2026 - 13:31 PST
Update - Our teams applied the suggested configuration changes in the staging environment, but the issue persists. We are actively working with our service provider to continue the investigation and implement further remediation actions.
Jan 11, 2026 - 23:22 PST
Jan 11, 2026 - 23:22 PST
Identified - Our teams remain engaged, and the next remediation step is planned following recent configuration changes. Further updates will be shared once the next step has been executed.
Jan 10, 2026 - 13:02 PST
Jan 10, 2026 - 13:02 PST
Update - We are diligently pursuing remediation efforts. The configuration changes implemented as part of the recovery process are currently in effect, and we are continuing with additional follow-up actions to resolve the issue impacting scheduled report email delivery.
Our teams are actively investigating the root cause and validating the necessary next steps to restore full functionality.
We will provide further updates as progress is made.
Jan 10, 2026 - 00:38 PST
Our teams are actively investigating the root cause and validating the necessary next steps to restore full functionality.
We will provide further updates as progress is made.
Jan 10, 2026 - 00:38 PST
Update - We are continuing remediation efforts and have implemented configuration changes as part of the recovery process. Additional follow-up work is currently in progress to restore scheduled report email delivery.
Some customers may continue to experience delays or non-delivery of scheduled report emails during this time.
We will provide further updates as work continues.
Jan 09, 2026 - 15:05 PST
Some customers may continue to experience delays or non-delivery of scheduled report emails during this time.
We will provide further updates as work continues.
Jan 09, 2026 - 15:05 PST
Update - We are continuing to investigate an issue affecting the delivery of scheduled Cognos reports in the EU and NAM regions. While scheduled reports are running as expected, some customers may experience delays or non-delivery of report emails.
Our teams are actively working to identify the cause and restore normal email delivery. At this time, there is no impact to accessing reports directly within the application.
We will provide further updates as more information becomes available.
Jan 09, 2026 - 10:36 PST
Our teams are actively working to identify the cause and restore normal email delivery. At this time, there is no impact to accessing reports directly within the application.
We will provide further updates as more information becomes available.
Jan 09, 2026 - 10:36 PST
Investigating - Incident Description: We have identified an issue affecting Flexera One IT Asset Management in the EU and NAM regions. The issue is preventing scheduled reports from being delivered as expected, which may result in customers not receiving automated reports during the impacted period.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore scheduled report delivery. Initial remediation actions did not resolve the issue. The teams are now working closely with the service provider to further investigate the root cause and implement a permanent fix.
Jan 09, 2026 - 01:06 PST
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore scheduled report delivery. Initial remediation actions did not resolve the issue. The teams are now working closely with the service provider to further investigate the root cause and implement a permanent fix.
Jan 09, 2026 - 01:06 PST
About This Site
Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.
Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.
All times are displayed in the Pacific Time Zone.
Flexera One - IT Asset Management - North America
Degraded Performance
IT Asset Management - US Beacon Communication
Operational
IT Asset Management - US Inventory Upload
Operational
IT Asset Management - US Login Page
Operational
IT Asset Management - US Batch Processing System
Operational
IT Asset Management - US Business Reporting
Degraded Performance
IT Asset Management - US SaaS Manager
Operational
IT Asset Management - US Restful APIs
Operational
Flexera One - IT Asset Management - Europe
Degraded Performance
IT Asset Management - EU Beacon Communication
Operational
IT Asset Management - EU Inventory Upload
Operational
IT Asset Management - EU Login Page
Operational
IT Asset Management - EU Batch Processing System
Operational
IT Asset Management - EU Business Reporting
Degraded Performance
IT Asset Management - EU SaaS Manager
Operational
IT Asset Management - EU Restful APIs
Operational
Flexera One - IT Asset Management - APAC
Operational
IT Asset Management - APAC Beacon Communication
Operational
IT Asset Management - APAC Inventory Upload
Operational
IT Asset Management - APAC Login Page
Operational
IT Asset Management - APAC Batch Processing System
Operational
IT Asset Management - APAC Business Reporting
Operational
IT Asset Management - APAC SaaS Manager
Operational
IT Asset Management - APAC Restful APIs
Operational
Flexera One - IT Visibility - North America
Operational
IT Visibility US
Operational
Flexera One - IT Visibility - Europe
Operational
IT Visibility EU
Operational
Flexera One - IT Visibility - APAC
Operational
IT Visibility - APAC
Operational
Flexera One - Cloud Management - North America
Operational
Cloud Cost Optimization - US
Operational
Cloudscape
Operational
Flexera One - Cloud Management - Europe
Operational
Cloud Cost Optimization - EU
Operational
Flexera One - Cloud Management - APAC
Operational
Cloud Cost Optimization - APAC
Operational
Flexera One - Cloud License Management - North America
Operational
Cloud License Management - US
Operational
Flexera One - Cloud License Management - Europe
Operational
Cloud License Management - EU
Operational
Flexera One - Cloud License Management - APAC
Operational
Cloud License Management - APAC
Operational
Flexera One - Cloud Commitment Management
Operational
Cloud Commitment Management - US
Operational
Flexera One – APIs – North America
Operational
api.flexera.com
Operational
beta.api.flexera.com
Operational
Flexera One – APIs – Europe
Operational
api.flexera.eu
Operational
beta.api.flexera.eu
Operational
Flexera One – APIs – APAC
Operational
api.flexera.au
Operational
Flexera One - SBOM Management - North America
Operational
SBOM Management API - US
Operational
SBOM Management SCA Data Library API - US
Operational
Snow Atlas
Operational
Snow Atlas - America
Operational
Snow Atlas - Australia
Operational
Snow Atlas - Europe
Operational
Snow Atlas - UK South
Operational
Snow Atlas API - Australia
Operational
Snow Atlas API - America
Operational
Snow Atlas API - Europe
Operational
Snow Atlas
Operational
Spot
Operational
Spot UI
Operational
Spot API
Operational
Spot Website
Operational
Legacy Cloud Management
Operational
Automation
Operational
Cloud Management Dashboard - Shard 3
Operational
Cloud Management Dashboard - Shard 4
Operational
Self-Service - Shard 3
Operational
Self-Service - Shard 4
Operational
Software Vulnerability Manager
Operational
Software Vulnerability Manager Web Portal
Operational
Software Vulnerability Manager Agent Interface
Operational
CloudCheckr
Operational
CloudCheckr US region
Operational
CloudCheckr - EU (European Region)
Operational
CloudCheckr - AU (Australia & New Zealand region)
Operational
CloudCheckr GOV region
Operational
CloudCheckr Federal
Operational
Software Vulnerability Research
Operational
Flexera Community
Operational
Flexera Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera One - IT Asset Management North America: Production Release 2025R2.1 Jan 28, 2026 17:00-19:00 PST
Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:
UTC: January 29 01:00 AM - January 29 03:00 AM
PDT: January 28 05:00 PM - January 28 07:00 PM
CEST: January 29 02:00 AM - January 29 04:00 AM
AEST: January 29 12:00 PM - January 29 02:00 PM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Jan 26, 2026 - 14:40 PST
UTC: January 29 01:00 AM - January 29 03:00 AM
PDT: January 28 05:00 PM - January 28 07:00 PM
CEST: January 29 02:00 AM - January 29 04:00 AM
AEST: January 29 12:00 PM - January 29 02:00 PM
Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Jan 26, 2026 - 14:40 PST