All upgrade activities have been successfully completed, and all services have been fully restored.
Posted Jul 30, 2025 - 00:55 PDT
Update
Our teams are actively working to complete the upgrade and restore all services. While progress has been made and some services are now back online, a few are taking longer than expected, resulting in delays. We’ve implemented additional measures to accelerate recovery efforts. Further updates will be shared as they become available.
Posted Jul 30, 2025 - 00:16 PDT
Identified
Incident Description: Our teams have identified issues during the upgrade of Flexera One – IT Asset Management to version 2025R1.1 in the North America Production environment. These issues have necessitated an extension of the planned maintenance window. As a result, IT Asset Management is currently inaccessible to customers.
Priority: P1
Restoration Activity: Engineering teams are actively working to complete the upgrade process. The final set of database uploads is currently in progress. Once completed, services will be restored, and IT Asset Management will be brought back online.
We will continue to provide updates as progress is made.
Posted Jul 29, 2025 - 22:33 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting).