Partial System Outage

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Major Outage
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Major Outage
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 8, 2025
Scheduled Maintenance - Spot - Support Platform Migration
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 PST
Scheduled - Flexera will be performing a planned migration of the Spot Support Platform to a new system. During this time, customers may experience temporary delays in case creation or support-email notifications.

Maintenance Window:

PST: Friday, November 7, 5:00 PM to Saturday, November 8, 11:00 AM
CST: Friday, November 7, 7:00 PM to Saturday, November 8, 1:00 PM
CET: Saturday, November 8, 2:00 AM to 8:00 PM
AEDT: Saturday, November 8, 12:00 PM to Sunday, November, 9 6:00 AM

Impact: Customers may experience brief interruptions in case updates or support email responses. Normal operations will resume once the migration is complete.

We appreciate your understanding as we transition to our upgraded support platform to better serve you.
Nov 7, 07:44 PST
Scheduled Maintenance - Self Service, CWF, CM for shard 4 (US-4)
Completed - The scheduled maintenance has been completed.
Nov 8, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:00 PST
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US-4.

Affected Environments:
CWF - Shard4
Self-Service - Shard4
Cloud Management Platform(CMP) - Shard4

PDT : Nov 8th 06:00 AM - 10:00 AM
UTC : Nov 8th 01:00 PM - 05:00 PM
IST : Nov 8th 06:30 PM - 10:30 PM
AEST : Nov 8th 11:00 PM - Nov 9th 03:00 AM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP
Nov 3, 15:08 PST
Nov 7, 2025
Flexera One – IT Asset Management – North America – Beacon Communication Errors
Resolved - The issue has been fully resolved, and the environment remains stable. Multiple customers have confirmed that beacon operations are functioning normally. Technical teams identified that a portion of application instances were not starting properly and took corrective actions to restore traffic through healthy instances.

We will continue to review the automation process to address the behavior that led to this condition and to prevent recurrence. A full post-mortem report will be shared in the coming days.
Nov 7, 10:33 PST
Update - The platform remains stable, and beacon operations are functioning normally. Technical teams identified that some application instances were not starting properly and applied a fix to ensure traffic is routed only through healthy instances. The team also identified the underlying scenario that caused this behavior and is reviewing a permanent solution to prevent it from recurring. The environment remains stable, the issue has been mitigated, and no further problems have been observed. Teams will continue to monitor overnight to ensure normal operation before closing this out.
Nov 6, 18:12 PST
Update - Technical teams have completed backend recovery actions to address the intermittent download errors previously reported from some beacon services. The issue was traced to a subset of application instances that were in an unhealthy state. New instances are now online and performing as expected, and the platform continues to appear stable. Additional validation is underway to confirm full recovery.
Nov 6, 15:14 PST
Update - The platform remains stable, and most beacon operations have recovered. Uploads are processing as expected; however, some customers may still encounter intermittent errors when downloading data from some beacon services. Technical teams have taken targeted actions on the backend and are continuing to investigate these isolated reports to ensure full recovery.
Nov 6, 12:19 PST
Monitoring - The issue was traced to a post-maintenance configuration error where network access settings were not fully restored as expected, resulting in partial connectivity loss for some beacon endpoints. The configuration has since been corrected, and connectivity has been restored. We are now observing increased beacon traffic. Additional validation is underway to confirm full recovery.
Nov 6, 11:00 PST
Investigating - Incident Description: We are investigating an issue impacting beacon connectivity in the North America region. Some customers may experience intermittent errors when attempting to upload or download data through beacon endpoints, including messages indicating “Service Unavailable.”

Priority: P2

Restoration Activity: Our teams are actively investigating reports of connection failures. Initial findings indicate that certain beacon endpoints are returning intermittent errors when processing requests. Technical teams are reviewing routing and endpoint configurations to identify the cause and restore normal operation.

We will provide further updates as more information becomes available.
Nov 6, 09:52 PST
Nov 6, 2025
Scheduled Maintenance – Snow Atlas – East US
Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the East US region. This update supports performance improvements and new user interface for Licenses, Applications and Computers and may result in temporary unavailability of services for up to 2 hours during the window below.
Maintenance Window:

CEST: 10:00 AM - 12:00 PM
PDT: 1:00 AM – 3:00 AM
UTC: 8:00 AM – 10:00 AM
AEST: 6:00 PM – 8:00 PM
Nov 2, 23:58 PST
Nov 5, 2025
Flexera One – IT Asset Management – North America – Service Disruption
Resolved - Access to the platform has been fully restored. Some background inventory and beacon processes are still completing post-recovery operations but are expected to finish normally.

All customer-facing functionality is now available, and the incident is considered resolved.
Nov 5, 23:23 PST
Update - The final stage of the database work related to the maintenance activity has completed. Teams are now restoring services and performing validation to confirm recovery and ensure normal access is fully restored.

We will share the next update once validation is complete.
Nov 5, 22:51 PST
Update - Our teams have made progress since the last update. The database process that was taking longer than expected has advanced, and efforts are now focused on completing the remaining steps required for recovery. Verification will follow to confirm full restoration of access once these operations are complete.
Nov 5, 22:00 PST
Update - Our teams continue to work on recovery efforts. The current focus remains on completing a database process that is taking longer than expected following the recent maintenance activity. The situation remains largely unchanged since the last update, and the technical teams continue to review performance and explore options to expedite completion.
Nov 5, 20:56 PST
Identified - Incident Description: We have encountered an issue affecting the IT Asset Management platform in the North America region during a maintenance activity. As a result, the issue has extended beyond the scheduled window, and customers may experience errors or intermittent unavailability while accessing the application.

Priority: P1

Restoration Activity: Our teams are actively investigating unexpected errors identified in the database following the maintenance activity. We are working to contain the impact and restore full functionality as quickly as possible.

We will continue to provide updates as we progress with the investigation.
Nov 5, 20:04 PST
Flexera One - IT Asset Management North America: Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 22:55 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 PST
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 06 02:00 AM - November 06 04:00 AM
PDT: November 05 06:00 PM - November 05 08:00 PM
CEST: November 06 03:00 AM - November 06 05:00 AM
AEST: November 06 01:00 PM - November 06 03:00 PM
Oct 29, 20:43 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - NAM
Completed - The scheduled maintenance has been completed.
Nov 5, 19:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the NAM production environment for two hours starting at the time below:

UTC: Nov 06 01:00 AM - Nov 06 03:00 AM
PDT: Nov 05 05:00 PM - Nov 05 07:00 PM
CEST: Nov 06 02:00 AM - Nov 06 04:00 AM
AEST: Nov 06 12:00 PM - Nov 06 02:00 PM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 09:00 PST
Scheduled Maintenance – Snow Atlas – West Europe Region
Completed - The scheduled maintenance has been completed.
Nov 5, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:01 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe Region.

Impact: Users may experience intermittent access disruptions during this time as we perform these updates.

Reason: Upgrading critical software version due to end-of-life support.

Dates/Times:
PST: November 5th, 1 PM to 3 PM
CET: November 5, 10:00 PM – 12:00 AM (midnight, Nov 6)
IST: November 6, 2:30 AM – 4:30 AM
AEDT: November 6, 8:00 AM – 10:00 AM
Nov 3, 01:42 PST
Scheduled Maintenance: Flexera One - SaaS Manager - EU
Completed - The scheduled maintenance has been completed.
Nov 5, 13:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 11:01 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the EU production environment for two hours starting at the time below:

UTC: Nov 05 07:00 PM - Nov 05 09:00 PM
PDT: Nov 05 11:00 AM - Nov 05 01:00 PM
CEST: Nov 05 08:00 PM - Nov 05 10:00 PM
AEST: Nov 06 06:00 AM - Nov 06 08:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 08:59 PST
Scheduled Maintenance – Snow Atlas – UK-South Region:
Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 11:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 01:41 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South Region.
Impact: Users may experience intermittent access disruptions during this time as we perform these updates.
Reason: Upgrading critical software version due to end-of-life support.
Date/Time:

PST: November 5th, 11:00 AM to 1:00 PM
CET: November 5th, 8:00 PM to 10:00 PM
IST: November 6th, 12:30 AM to November 6th 2:30 AM
AEDT: November 6th, 06:00 AM to 08:00 AM
Nov 3, 01:40 PST
Scheduled Maintenance – Snow Atlas – Australia Southeast Region
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 01:38 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the Australia Southeast Region.
Impact: Users may experience intermittent access disruptions during this time as we perform these updates.
Reason: Upgrading critical software version due end of life support.

Australia Southeast Region:
Dates/Times:
PST: November 5th, 10:00 AM to 12:00 PM
CET: November 5th, 7:00 PM to 9:00 PM
IST: November 5th, 11:30 PM to November 6th 1:30 AM
AEDT: November 6th, 05:00 AM to 07:00 AM
Nov 3, 01:36 PST
Scheduled Maintenance: Flexera One - SaaS Manager - APAC
Completed - The scheduled maintenance has been completed.
Nov 5, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 PST
Scheduled - Flexera will be performing maintenance on SaaS Manager in the APAC production environment for two hours starting at the time below:

UTC: Nov 05 05:00 PM - Nov 05 07:00 PM
PDT: Nov 05 09:00 AM - Nov 05 11:00 AM
CEST: Nov 05 06:00 PM - Nov 05 08:00 PM
AEST: Nov 06 04:00 AM - Nov 06 06:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Nov 3, 08:59 PST
Scheduled Maintenance – Snow Atlas – West Europe Region
Completed - The scheduled maintenance has been completed.
Nov 5, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the West Europe region. This update supports custom fields maintenance and may result in temporary unavailability of services for up to 2 hours during the window below.

CET: November 5 – 5:00 PM to 7:00 PM
PST: November 5 – 8:00 AM to 10:00 AM
UTC: November 5 – 4:00 PM to 6:00 PM
AEDT: November 6 – 3:00 AM – 5:00 AM
Oct 30, 20:11 PDT
Nov 4, 2025
Flexera One – IT Visibility and Cloud License Management – All Regions – Dashboards Unavailable
Resolved - All dashboards are now fully accessible across all regions, and our teams have confirmed normal operation.

The issue was caused by an internal service responsible for managing dashboard authentication not functioning as expected, which led to temporary loss of access across regions. The service has been corrected, and access has been fully restored.

A full retrospective will be conducted in the coming days to review the incident and implement long-term preventive measures.
Nov 4, 16:13 PST
Monitoring - Dashboards are now accessible in EU, and all regions (NAM, EU, and APAC) are restored. Our teams are monitoring the environment to ensure continued stability and will close this incident once verification is complete.
Nov 4, 15:24 PST
Identified - Dashboards in NAM and APAC are now stable and fully accessible following recovery efforts. Work continues to restore access in EU, where dashboards may remain unavailable. Our teams are monitoring progress closely and will provide another update once recovery in EU is confirmed.
Nov 4, 14:48 PST
Update - Analysis of the reporting components and data connections is ongoing to pinpoint the source of the disruption. Some improvement has been observed, though access remains limited in certain regions. Work toward full restoration continues, and we will provide further updates as more information becomes available.
Nov 4, 14:05 PST
Update - Our technical teams are performing detailed analysis of the reporting layer and related data connections to identify the cause of the disruption. We are actively working toward restoration and will provide further updates as progress continues.
Nov 4, 12:56 PST
Investigating - Incident Description: We are currently investigating an issue affecting Flexera One – IT Visibility (ITV) and Cloud License Management (CLM) dashboards. Customers across all regions may experience errors or inability to access dashboards and reports.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue to determine the cause and restore functionality as soon as possible. Further updates will be provided as more information becomes available.
Nov 4, 12:49 PST
Scheduled Maintenance – Snow Atlas – UK-South Region & Australia
Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 PST
Scheduled - Flexera will be performing scheduled platform maintenance on the Snow Atlas production environment in the UK-South region. This update supports custom fields maintenance and may result in temporary unavailability of services for up to 2 hours during the window below.

Maintenance Window:

CET: November 4 – 5:00 PM to 7:00 PM
PST: November 4 – 8:00 AM to 10:00 AM
UTC: November 4 – 4:00 PM to 6:00 PM
AEDT: November 5 – 3:00 AM – 5:00 AM
Oct 30, 20:06 PDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Flexera One - IT Asset Management North America: UAT Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 19:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 PDT
Scheduled - Flexera will be performing Maintenance on Flexera One - IT Asset Management in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 30 01:00 AM - October 30 03:00 AM
PDT: October 29 06:00 PM - October 29 08:00 PM
CEST: October 30 02:00 AM - October 30 04:00 AM
AEST: October 30 12:00 PM - October 30 02:00 PM
Oct 24, 07:36 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - NAM
Completed - The scheduled maintenance has been completed.
Oct 29, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the NAM production environment for two hours starting at the time below:

UTC: Oct 30 12:00 AM - Oct 30 02:00 AM
PDT: Oct 29 05:00 PM - Oct 29 07:00 PM
CEST: Oct 30 01:00 AM - Oct 30 03:00 AM
AEST: Oct 30 11:00 AM - Oct 30 01:00 PM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Oct 27, 08:35 PDT
Snow Software - All Regions - Service Unavailability
Resolved - The service provider has confirmed that their incident has been fully resolved. All Snow Software services across all production regions have remained stable throughout the extended monitoring phase.

This incident is now considered resolved.
Oct 29, 17:38 PDT
Monitoring - The Snow Software portal (https://www.snowsoftware.io/) is now accessible across all regions. Customers should be able to log in and access their environments without further issues.

We will continue to monitor the situation until the service provider officially declares complete restoration. As of now, services are stable, and no further issues have been observed. We will provide a final update once the service provider confirms full recovery.
Oct 29, 13:36 PDT
Update - Our service provider has completed the rollback to a stable configuration and is actively restoring connectivity through healthy network nodes. Early signs of recovery have been observed; however, access to the Snow Software portal remains unavailable for most users. Based on their latest update, full restoration is expected by 4:20 PM PDT, and we are continuing to monitor the situation closely. Further updates will be provided as progress continues.
Oct 29, 12:40 PDT
Update - Our service provider has confirmed that rollback and recovery activities are in progress to address the connectivity issue. Access to the Snow Software portal remains unavailable at this time. We are continuing to monitor the situation closely and will share further updates as restoration efforts advance.
Oct 29, 11:36 PDT
Update - The disruption stemmed from an issue within the service provider’s global delivery network, which impacted connectivity to the hosted portal services. This led to intermittent access failures and unavailability for some users. The provider is actively implementing failover and recovery measures across its infrastructure to restore normal operations.
Oct 29, 10:04 PDT
Identified - Incident Description: We are currently experiencing an issue affecting access to the Snow Software portal (https://www.snowsoftware.io/). Customers may be unable to sign in or use related services at this time. Initial findings indicate that the disruption originates from the service provider’s end.

Priority: P1

Restoration Activity: Our service provider hosting the Snow Software portal has confirmed an ongoing issue impacting access. Their teams are implementing mitigation measures while continuing to investigate the root cause. We are closely monitoring progress and will share further updates as they become available.
Oct 29, 10:04 PDT
Scheduled Maintenance – Snow Atlas – West Europe
Completed - The scheduled maintenance has been completed.
Oct 29, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:01 PDT
Scheduled - Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates.

Reason: Performing scheduled platform maintenance to improve reliability and ensure continued service performance.

Maintenance Window:

PDT: October 29 – 1:00 PM to 3:00 PM
CET: October 29 – 9:00 PM to 11:00 PM
IST: October 30 – 1:30 AM to 3:30 AM
AEDT: October 30 – 7:00 AM to 9:00 AM
Oct 22, 13:40 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - EU
Completed - The scheduled maintenance has been completed.
Oct 29, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the EU production environment for two hours starting at the time below:

UTC: Oct 29 06:00 PM - Oct 29 08:00 PM
PDT: Oct 29 11:00 AM - Oct 29 01:00 PM
CEST: Oct 29 07:00 PM - Oct 29 09:00 PM
AEST: Oct 30 05:00 AM - Oct 30 07:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Oct 27, 08:35 PDT
Scheduled Maintenance – Snow Atlas – Australia Southeast & UK South
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:01 PDT
Scheduled - Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates.

Reason: Performing scheduled platform maintenance to improve reliability and ensure continued service performance.

Maintenance Window:

PDT: October 29 – 11:00 AM to 1:00 PM
CET: October 29 – 7:00 PM to 9:00 PM
IST: October 29 – 11:30 PM to October 30 – 1:30 AM
AEDT: October 30 – 5:00 AM to 7:00 AM
Oct 22, 13:37 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - APAC
Completed - The scheduled maintenance has been completed.
Oct 29, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:00 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the APAC production environment for two hours starting at the time below:

UTC: Oct 29 04:00 PM - Oct 29 06:00 PM
PDT: Oct 29 09:00 AM - Oct 29 11:00 AM
CEST: Oct 29 05:00 PM - Oct 29 07:00 PM
AEST: Oct 30 03:00 AM - Oct 30 05:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Oct 27, 08:34 PDT
Scheduled Maintenance – Snow Atlas – East US 2
Completed - The scheduled maintenance has been completed.
Oct 29, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 PDT
Scheduled - Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates.

Reason: Performing scheduled platform maintenance to improve reliability and ensure continued service performance.

PDT: October 29 – 12:00 AM to 2:00 AM
CET: October 29 – 8:00 AM to 10:00 AM
IST: October 29 – 1:30 PM to 3:30 PM
AEDT: October 29 – 7:00 PM to 9:00 PM
Oct 22, 13:33 PDT
Oct 28, 2025
Scheduled Maintenance: Flexera One - IT Visibility & CLM - EU
Completed - The scheduled maintenance has been completed.
Oct 28, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 09:15 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: Oct 28 09:15 am - 11:15 am
CDT: Oct 28 11:15 am - 01:15 pm
CET: Oct 28 05:15 pm - 07:15 pm / CEST: Oct 28 06:15 pm - 08:15 pm
AEST: Oct 29 02:15 am - 04:15 am
UTC: Oct 28 04:15 pm - 06:15 pm
EDT: Oct 2812:15 pm - 02:15 pm
IST: Oct 28 09:45 pm - 11:45 pm
Oct 23, 05:04 PDT
Scheduled Maintenance: Flexera One - IT Visibility & CLM - US
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.
PDT: Oct 28 00:00 am - 02:00 am
CDT: Oct 28 02:00 am - 04:00 am
CEST: Oct 28 09:00 am - 11:00 am
AEST: Oct 28 05:00 pm - 07:00 pm
UTC: Oct 28 07:00 am - 09:00 am
EDT: Oct 28 03:00 am - 05:00 am
IST: Oct 28 12:30 pm - 02:30 pm
Oct 23, 05:01 PDT
Cloud Management Platform - NAM - Self-Service , CWF, and CM Shard 3 & 4 - Performance Degradation
Resolved - The issue affecting the impacted services has been fully resolved. Our teams have completed all validations successfully and confirmed that Self Service, CWF, and CM on Shards 3 and 4 have returned to normal operation.
Oct 28, 00:45 PDT
Monitoring - A fix has been implemented, and our teams are observing improvement in service performance. We are currently performing additional validations to ensure the issue is fully resolved and services are operating as expected. Further updates will be shared once validation is complete.
Oct 27, 22:36 PDT
Investigating - Issue Description: We are currently investigating an issue affecting Self Service, CWF, and CM on Shards 3 and 4 within the Cloud Management Platform in the North America (NAM) region. Following the completion of scheduled maintenance, our teams observed performance degradation and slowness in these services during post-maintenance monitoring.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and investigating the issue. We are exploring potential solutions to restore functionality as quickly as possible and will provide further updates as they become available.
Oct 27, 21:57 PDT
Oct 27, 2025
Scheduled Maintenance on the Self Service, CWF, CM for shard4( US-4 ) and shard3( US-3 )
Completed - The scheduled maintenance has been completed.
Oct 27, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:30 PDT
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US4 and US3 regions.

Date/Time:

PDT: Oct 27th, 07:30 PM to 09:30 PM
UTC: Oct 28th, 02:30 AM to 04:30 AM
IST: Oct 28th, 08:00 AM to 10:00 AM
AEDT: Oct 28th, 01:30 PM to 03:30 PM
CEST: Oct 28th, 04:30 AM to 06:30 AM
Impact:
During this time, users may experience intermittent issues with the Self Service , CWF consoles, CMP, and Flexera One Automation.
Oct 24, 01:16 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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