All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting Page ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Cognos Business Reporting ? Operational
Optima Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Data Platform Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
Software Vulnerability Manager Next Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing maintenance on the Software Vulnerability Manager Next platform which may result in connectivity issues throughout the maintenance window below:

PST: Feb 20 11:00 am - 1:00 pm
UTC: Feb 20 19:00 pm - 21:00 pm
AEDT: Feb 20 6:00 am - 8:00 am
Posted on Feb 13, 09:50 PST
Flexera will be performing maintenance on the Software Vulnerability Manager 2019 platform which may result in connectivity issues throughout the maintenance window below:

PST: Feb 20 11:00 am - 1:00 pm
UTC: Feb 20 19:00 pm - 21:00 pm
AEDT: Feb 20 6:00 am - 8:00 am
Posted on Feb 13, 09:47 PST
Flexera conducts periodic failover tests of the entire FlexNet Operations service running our primary data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Saturday, February 22 at 8 AM PST until Saturday, February 22 4 PM PDT. FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will not be impacted during this exercise.

The following scenarios indicate where your service could be impacted during the fail over period:

• If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Operations Cloud Service, you must include our DR network block 64.27.162.0/24 in your outbound firewall rules.

• FlexNet Operations may have brief service disruptions on Saturday between 8 AM and 12 PM as each service fails over to our Disaster Recovery facility and again on Saturday between 4 PM and 8 PM as they are failed back to our primary facility.

• To facilitate the failover exercise, Flexera will be changing the associated DNS records to utilize the Disaster Recovery site. If your applications currently use custom or third-party applications to interact with our service, and those applications cache DNS records longer than normal TTL settings, those applications may no longer be able to connect to the service after the failover has been executed. A simple restart of your application(s) or applictaion server(s) should resolve this issue.

• FlexNet Operations Cloud Electronic Software Delivery (ESD) customers who add new files to the upload site (upload.flexnetoperations.com) without loading them into the application prior to the start of the failover will need to re-upload them after the failover is complete. Any files already loaded to production will function normally during the time we are running in the Disaster Recovery site.

Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to switch back to our primary datacenter quickly. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Flexera.

As always, we welcome your feedback. If you have any questions or concerns about the above information, please contact your Customer Success Manager, Project Manager, or our Support team.

Sincerely,
Flexera Software Support

North America: 888-715-4687
International: 408-642-3965
Posted on Feb 11, 19:44 PST
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Completed - The scheduled maintenance has been completed.
Feb 6, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 15:01 PST
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the North American Production environment which will result in downtime during a portion of the maintenance window below:
UTC: February 06 11:00 PM - February 07 01:00 AM
PT: February 06 03:00 PM - February 06 05:00 PM
CET: February 07 12:00 AM - February 07 02:00 AM
AET: February 07 10:00 AM - February 07 12:00 PM

This only impacts Business Reporting UI and will not affect the rest of the system
Feb 4, 14:59 PST
Completed - The scheduled maintenance has been completed.
Feb 6, 16:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 15:01 PST
Update - Please note, this only impacts Business Reporting UI and will not affect the rest of the system
Feb 4, 14:55 PST
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the European Production environment which will result in downtime during a portion of the maintenance window below:
UTC: February 06 11:00 PM - February 07 01:00 AM
PT: February 06 03:00 PM - February 06 05:00 PM
CET: February 07 12:00 AM - February 07 02:00 AM
AET: February 07 10:00 AM - February 07 12:00 PM
Feb 4, 14:34 PST
Completed - The scheduled maintenance has been completed.
Feb 6, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 02:00 PST
Scheduled - Flexera is upgrading FlexNet Operations Cloud to 2020 R1 in the Production environment. This release does not require an outage, so there is no downtime expected.

The production deployment is scheduled for:

UTC/GMT: 02/06/2020 10AM - 02/06/2020 2:30 PM
CET: 02/06/2020 11AM - 02/06/2020 3:30 PM
CST: 02/06/2020 4AM - 02/06/2020 8:30 AM
PST: 02/06/2020 2AM - 02/06/2020 6:30 AM
Feb 3, 11:08 PST
Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.