Monitoring - We have identified the potential cause of the issue and have rolled out changes to the system and are monitoring it.
Feb 26, 15:48 PST
Update - We continue to have intermittent connectivity on the system as we investigate root cause and remediation and will provide updates.
Feb 26, 07:12 PST
Investigating - We experienced intermittent connectivity issues with FlexNet Operations ALM a few hours ago as reflected in the status of these services below. The system is up and running and stable currently and we are investigating the root cause of the issue and its remediation.
Feb 26, 04:22 PST

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting Page ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Cognos Business Reporting ? Operational
Optima Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Data Platform Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
Software Vulnerability Manager Next Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be doing maintenance to upgrade its network infrastructure in the US production data center. This work could cause momentary connectivity issues for FlexNet Operations, FlexNet Manager Suite, and FlexNet Connect production and UAT environments. To minimize disruption, Flexera will be slowing bleeding traffic off circuits prior to doing work. Despite this, customers might experience momentary connectivity issues at several points during the window below as traffic is switched from one circuit to another. Long running transactions such as file uploads in FNO and beacon inventory uploads in FNMS might fail if they are in-process when network devices are rebooted. FNMS beacons will automatically retry the upload in the event of a failure.

PST: Saturday Mar 7 9:00 am - 3:00 pm
UTC: Saturday Mar 7 5:00 pm - 11:00 pm
AEDT: Sunday Mar 8 4:00 am - 10:00 am
Posted on Feb 27, 17:43 PST
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Feb 27, 2020

No incidents reported today.

Feb 25, 2020
Resolved - The hotfix has been successfully deployed to the production environment. Health checks and monitoring have confirmed services are operating normally.
Feb 25, 03:41 PST
Update - The Hotfix Implementation is currently proceeding as planned and is expected to be complete within the next 2 hours.

Next Update: Tuesday, February 25 @ 13:30 pm CET
Feb 25, 02:33 PST
Update - We are currently implementing a hotfix to restore services. This process may take up to 4 hours to complete.

Next Update: Tuesday, February 25 @ 11:30 am CET
Feb 25, 00:30 PST
Identified - Incident Description:
A small number of customers, on EU Group 1, may have incomplete licensing positions as a result of some inventory uploads completing with errors.

Priority: 2

Restoration activity:
A Hotfix is currently being applied to resolve this issue.

Next Update: Tuesday, February 25 @ 9:30 am CET
Feb 24, 22:48 PST
Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 PST
Scheduled - Flexera will be doing infrastructure work on Saturday, February 22nd during the times listed below. While we don’t anticipate this will cause a disruption for our customers, there is a very small chance users could momentarily be prevented from logging into the UI. This would not impact users already logged in. Inventory uploads, processing and customer beacon communications would also be unaffected.

Saturday, February 22nd, 8 am – 8 pm PST
Feb 19, 13:34 PST
Completed - The scheduled maintenance has been completed.
Feb 22, 17:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 08:00 PST
Update - Reminder - Flexera will be performing a Disaster Failover exercise on Saturday, February 22, 2020.

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Flexera conducts periodic failover tests of the entire FlexNet Operations service running our primary data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Saturday, February 22 at 8 AM PST until Saturday, February 22 8 PM PDT (failback to primary location to begin at 4 PM). FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will not be impacted during this exercise.
Feb 20, 13:02 PST
Scheduled - Flexera conducts periodic failover tests of the entire FlexNet Operations service running our primary data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Saturday, February 22 at 8 AM PST until Saturday, February 22 4 PM PDT. FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will not be impacted during this exercise.

The following scenarios indicate where your service could be impacted during the fail over period:

• If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Operations Cloud Service, you must include our DR network block 64.27.162.0/24 in your outbound firewall rules.

• FlexNet Operations may have brief service disruptions on Saturday between 8 AM and 12 PM as each service fails over to our Disaster Recovery facility and again on Saturday between 4 PM and 8 PM as they are failed back to our primary facility.

• To facilitate the failover exercise, Flexera will be changing the associated DNS records to utilize the Disaster Recovery site. If your applications currently use custom or third-party applications to interact with our service, and those applications cache DNS records longer than normal TTL settings, those applications may no longer be able to connect to the service after the failover has been executed. A simple restart of your application(s) or applictaion server(s) should resolve this issue.

• FlexNet Operations Cloud Electronic Software Delivery (ESD) customers who add new files to the upload site (upload.flexnetoperations.com) without loading them into the application prior to the start of the failover will need to re-upload them after the failover is complete. Any files already loaded to production will function normally during the time we are running in the Disaster Recovery site.

Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to switch back to our primary datacenter quickly. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Flexera.

As always, we welcome your feedback. If you have any questions or concerns about the above information, please contact your Customer Success Manager, Project Manager, or our Support team.

Sincerely,
Flexera Software Support

North America: 888-715-4687
International: 408-642-3965
Feb 11, 19:44 PST
Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 11:00 PST
Scheduled - Flexera will be performing maintenance on the Software Vulnerability Manager Next platform which may result in connectivity issues throughout the maintenance window below:

PST: Feb 20 11:00 am - 1:00 pm
UTC: Feb 20 19:00 pm - 21:00 pm
AEDT: Feb 20 6:00 am - 8:00 am
Feb 13, 09:50 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 11:00 PST
Scheduled - Flexera will be performing maintenance on the Software Vulnerability Manager 2019 platform which may result in connectivity issues throughout the maintenance window below:

PST: Feb 20 11:00 am - 1:00 pm
UTC: Feb 20 19:00 pm - 21:00 pm
AEDT: Feb 20 6:00 am - 8:00 am
Feb 13, 09:47 PST
Feb 19, 2020
Resolved - First and final communication - The UI login functionality on our EU instance was broken today from 12pm GMT to 2:46pm GMT. This prevented new logins to the UI, but did not impact anyone who was already logged in. Inventory uploads, processing and customer beacon communications were also unaffected. The problem was resolved by updating an expired certificate. To prevent this from happening again we’ve updated our monitoring to alert us 5 days prior to any FNMS certificates expiring.
Feb 19, 10:11 PST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.