All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Flexera One - IT Asset Management North America: UAT Release 2026R1.4 Oct 8, 2026 18:00-20:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.4 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 09 01:00 AM - October 09 03:00 AM
PDT: October 08 06:00 PM - October 08 08:00 PM
CEST: October 09 03:00 AM - October 09 05:00 AM
AEDT: October 09 12:00 PM - October 09 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Oct 07, 2026 - 16:31 PDT

Scheduled Maintenance - Flexera one - All Regions Oct 10, 2026 12:00-14:00 PDT

Flexera will be performing scheduled maintenance on core platform services across all regions (NAM, EU, and APAC) to support improvements in user access and administration functionality.

Impact: During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability in certain areas of the platform when navigating or performing user administration actions.

These changes affect services used immediately after login, as well as within user management workflows.

Impact Note: Users with active sessions during this window may be required to sign in again, particularly when navigating between pages during the maintenance window.

PDT - October 10, 2026, 12:00 PM - 2:00 PM
CET - October 10, 2026, 9:00 PM - 11:00 PM
AEDT - October 11, 2026, 6:00 AM - 8:00 AM
IST - October 11, 2026, 12:30 AM - 2:30 AM
GMT - October 10, 2026, 8:00 PM - 10:00 PM
Posted on Oct 07, 2026 - 08:41 PDT

Oct 8, 2026

Flexera One - IT Asset Management Europe: UAT Release 2026R1.4
Completed - The scheduled maintenance has been completed.
Oct 8, 12:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.4 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 08 06:00 PM - October 08 08:00 PM
PDT: October 08 11:00 AM - October 08 01:00 PM
CEST: October 08 08:00 PM - October 08 10:00 PM
AEDT: October 09 05:00 AM - October 09 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 7, 08:17 PDT
Flexera One - IT Asset Management Australia: UAT Release 2026R1.4
Completed - The scheduled maintenance has been completed.
Oct 8, 10:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.4 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: October 08 04:00 PM - October 08 06:00 PM
PDT: October 08 09:00 AM - October 08 11:00 AM
CEST: October 08 06:00 PM - October 08 08:00 PM
AEDT: October 09 03:00 AM - October 09 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 7, 08:15 PDT
Snow Atlas - SAM Core - License Service - Service Disruption
Resolved - Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.
Oct 8, 05:11 PDT
Monitoring - We have identified the issue as being related to a recent deployment affecting the Licenses service. Corrective changes have been implemented, and service functionality has been restored.

We are currently validating service health and monitoring the environment to ensure continued stability. Further updates will be provided as additional validation is completed.
Oct 8, 04:30 PDT
Investigating - Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.
Oct 8, 03:59 PDT

Oct 7, 2026

Spot Ocean - Intermittent Connectivity Issues
Resolved - We have not observed any additional occurrences since the original reported impact, and service stability has been maintained. Technical teams completed additional investigation into the intermittent connectivity issues reported earlier today.

Multiple potential correlations were reviewed during the investigation, and final analysis is still pending.

Based on the sustained stability observed and the absence of any recurrence, this incident is now considered resolved. Technical teams will continue monitoring and investigation activities to further understand the behavior observed during the reported impact window, and a formal RCA report will be provided once the analysis has been completed.
Oct 7, 19:24 PDT
Monitoring - Based on the sustained stability observed since the originally reported impact window and the absence of any additional reported occurrences, we are moving this incident to Monitoring. Technical teams continue to investigate the underlying cause while service stability is being monitored. Further updates will be provided as more information becomes available.
Oct 7, 17:04 PDT
Update - We have not observed any additional occurrences since the originally reported impact window, and service stability has been maintained. Technical teams continue to investigate the underlying cause of the intermittent connectivity issues reported earlier today.
Oct 7, 17:03 PDT
Update - We continue to investigate the intermittent connectivity issues previously reported. At this time, no additional occurrences have been observed since the original impact window. Technical teams are actively reviewing available telemetry and investigation findings to determine the underlying cause and validate the overall scope of impact. Further updates will be provided as more information becomes available.
Oct 7, 15:23 PDT
Investigating - Incident Description: We are investigating reports of intermittent issues affecting Ocean Kubernetes customers. Some customers have reported receiving alerts related to connectivity between Ocean Kubernetes components and their clusters. Technical teams are actively investigating the scope of impact and any associated service degradation.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the reported behavior, reviewing customer reports, and validating the scope and impact across affected environments. We will provide additional updates as more information becomes available.
Oct 7, 13:27 PDT
Snow Atlas - Australia - Agreements Functionality Unavailable
Resolved - Further investigation identified a communication issue affecting a backend service supporting Agreements functionality in Snow Atlas Australia. Technical teams implemented recovery actions, including restarting the affected service components, which restored communication and normal operation.

Functionality has been validated across multiple customer environments, and Agreements data is now displaying correctly. We have not observed any further issues following recovery and validation activities.

The issue is now considered resolved.
Oct 7, 18:39 PDT
Investigating - Incident Description: We are investigating an issue affecting the Agreements functionality in Snow Atlas for customers in Australia. Customers may experience missing or unavailable data when accessing the Agreements tab, and data refresh operations may fail.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and assessing the extent of customer impact. Work is underway to identify the cause of the issue and restore normal functionality. Further updates will be provided as more information becomes available.
Oct 7, 17:08 PDT
Scheduled Maintenance – Snow Atlas – UK South
Completed - The scheduled maintenance has been completed.
Oct 7, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the UK South production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 11:00 AM - 1:00 PM
UTC: October 7, 2026, 6:00 PM - 8:00 PM
CEST: October 7, 2026, 8:00 PM - 10:00 PM
IST: October 7, 2026, 11:30 PM - October 8, 2026, 1:30 AM
AEDT: October 8, 2026, 5:00 AM - 7:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Sep 17, 22:06 PDT
Scheduled Maintenance – Snow Atlas – Europe
Completed - The scheduled maintenance has been completed.
Oct 7, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the Europe production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 11:00 AM - 1:00 PM
UTC: October 7, 2026, 6:00 PM - 8:00 PM
CEST: October 7, 2026, 8:00 PM - 10:00 PM
IST: October 7, 2026, 11:30 PM - October 8, 2026, 1:30 AM
AEDT: October 8, 2026, 5:00 AM - 7:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Sep 17, 22:10 PDT
Scheduled Maintenance – Snow Atlas – Australia
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the Australia production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 4:00 AM - 6:00 AM
UTC: October 7, 2026, 11:00 AM - 1:00 PM
CEST: October 7, 2026, 1:00 PM - 3:00 PM
IST: October 7, 2026, 4:30 PM - 6:30 PM
AEDT: October 7, 2026, 10:00 PM - October 8, 2026, 12:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Sep 17, 22:03 PDT
Scheduled Maintenance – Snow Atlas – America
Completed - The scheduled maintenance has been completed.
Oct 7, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the America production environment during the maintenance window below.

Duration: 2 hours

Dates/Times:

PDT: October 7, 2026, 1:00 AM - 3:00 AM
UTC: October 7, 2026, 8:00 AM - 10:00 AM
CEST: October 7, 2026, 10:00 AM - 12:00 PM
IST: October 7, 2026, 1:30 PM - 3:30 PM
AEDT: October 7, 2026, 7:00 PM - 9:00 PM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Sep 17, 22:00 PDT

Oct 6, 2026

Scheduled Maintenance - Flexera One APIs - North America
Completed - The scheduled maintenance has been completed.
Oct 6, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 23:30 PDT
Scheduled - Flexera will be performing maintenance of all Flexera One APIs in our NAM instances. Flexera one APIs and UI will encounter short intermittent failures during the window below.

Scheduled Maintenance Window:
PDT : October 05 11:30 pm - 01:30 am
CDT : October 06 01:30 am - 03:30 am
CEST: October 06 08:30 am - 10:30 am
AEDT: October 06 05:30 pm - 07:30 pm
UTC : October 06 06:30 am - 08:30 am
EDT : October 06 02:30 am - 04:30 am
IST : October 06 12:00 pm - 02:00 pm
Sep 29, 01:50 PDT

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Scheduled Maintenance - Flexera One APIs - Europe
Completed - The scheduled maintenance has been completed.
Oct 1, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:15 PDT
Scheduled - Flexera will be performing maintenance of all Flexera One APIs in our EU instances. Flexera one APIs and UI will encounter short intermittent failures during the window below.

Scheduled Maintenance Window:
PDT : October 01 09:15 am - 11:15 am
CDT : October 01 11:15 am - 01:15 pm
CEST: October 01 06:15 pm - 08:15 pm
AEST: October 02 02:15 am - 04:15 am
UTC : October 01 04:15 pm - 06:15 pm
EDT : October 01 12:15 pm - 02:15 pm
IST : October 01 09:45 pm - 11:45 pm
Sep 29, 01:48 PDT

Sep 30, 2026

Scheduled Maintenance: Flexera One - SaaS Manager - NAM
Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 19:00 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the NAM production environment for one hour starting at the time below:

UTC: Oct 01 02:00 AM - Oct 01 03:00 AM
PDT: Sep 30 07:00 PM - Sep 30 08:00 PM
CEST: Oct 01 04:00 AM - Oct 01 05:00 AM
AEST: Oct 01 12:00 PM - Oct 01 01:00 PM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Sep 28, 11:57 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - EU
Completed - The scheduled maintenance has been completed.
Sep 30, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 13:01 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the EU production environment for one hour starting at the time below:

UTC: Sep 30 08:00 PM - Sep 30 09:00 PM
PDT: Sep 30 01:00 PM - Sep 30 02:00 PM
CEST: Sep 30 10:00 PM - Sep 30 11:00 PM
AEST: Oct 01 06:00 AM - Oct 01 07:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Sep 28, 11:56 PDT
Scheduled Maintenance: Flexera One - SaaS Manager - APAC
Completed - The scheduled maintenance has been completed.
Sep 30, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:00 PDT
Scheduled - Flexera will be performing maintenance on SaaS Manager in the APAC production environment for one hour starting at the time below:

UTC: Sep 30 07:00 PM - Sep 30 08:00 PM
PDT: Sep 30 12:00 PM - Sep 30 01:00 PM
CEST: Sep 30 09:00 PM - Sep 30 10:00 PM
AEST: Oct 01 05:00 AM - Oct 01 06:00 AM

During the scheduled maintenance period please note that SaaS Manager access might be unavailable briefly.
Sep 28, 11:55 PDT

Sep 29, 2026

Spot- Push notifications errors
Resolved - After closely monitoring the services to confirm stability, our teams observed no further errors or recurrence of the issue. This incident is now resolved.
Sep 29, 04:53 PDT
Investigating - Incident Description: We are investigating an issue affecting the event notification service across multiple production environments. Customers may experience delays or failures when receiving v2 event notifications, including notifications delivered through email, webhooks, Slack, and other supported channels.
Events continue to be recorded and remain accessible through the Flexera One console and API. There is currently no indication that core platform functionality or event data has been impacted.

Priority: P3

Restoration Activity: Our technical teams have identified the issue and implemented service recovery actions. Monitoring indicates that error rates are decreasing, and teams are continuing to validate service stability and assess the full scope of the impact. Further updates will be provided as the investigation and recovery efforts progress.

Update: Further investigation confirmed that this issue did not impact customers. The affected notifications were not intended to be published.
Sep 29, 04:08 PDT

Sep 28, 2026

Scheduled Maintenance - Flexera One Automation - NAM
Completed - The scheduled maintenance has been completed.
Sep 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation NAM environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard might be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:

PDT : September Monday 28th 08:00 PM – 10:00 PM

UTC : September Tuesday 29th 04:00 AM – 06:00 AM

CET : September Tuesday 29th 05:00 AM – 07:00 AM

IST : September Tuesday 29th 08:30 AM – 10:30 AM

AEST : September Tuesday 29th 01:00 PM – 03:00 PM
Sep 21, 21:35 PDT
Flexera One IT Asset Management - App Portal Errors and API Request Failures
Postmortem - Read details
Oct 8, 04:25 PDT
Resolved - Following remediation activities completed over the weekend, we continued to monitor the affected services to validate sustained stability and recovery. Customer validation has now been received confirming that App Portal functionality and API request processing are operating normally.

Further investigation identified an issue affecting authentication processing within a service component, resulting in HTTP 401 Unauthorized errors for affected API requests and errors when submitting requests through App Portal. Our technical teams implemented corrective actions to address the issue and performed additional validation after identifying and resolving a separate issue encountered during the remediation process.

Following remediation and extended monitoring, services have remained stable with no further issues observed.

A full root cause analysis will be conducted, and a post-incident report will be shared detailing the root cause, remediation activities, and corrective actions identified as part of the investigation.
Sep 28, 10:14 PDT
Update - The APIs are operating as expected, and the previously observed errors are no longer being detected. The incident remains in monitoring while additional validation is completed and customer confirmation is obtained.
Sep 26, 22:39 PDT
Monitoring - Our teams have successfully implemented a hotfix, and initial validation confirms that services are operating as expected. We are continuing to closely monitor the environment while awaiting confirmation from affected customers.
Sep 26, 05:30 PDT
Identified - The corrected hotfix is currently pending completion of the build process, which is taking longer than expected. Once the build is complete, our technical teams will proceed with UAT validation before moving forward with production deployment.

The team is also working to confirm the deployment plan, ownership, and expected timeline. Further updates will be provided as these activities progress.
Sep 25, 22:31 PDT
Investigating - Incident Description: We are investigating an issue affecting certain IT Asset Management integration and App Portal services across all regions. Customers using affected API-based integrations may experience authentication failures resulting in HTTP 401 Unauthorized errors, which may prevent requests from completing successfully. App Portal users may also encounter errors when submitting requests.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and evaluating corrective actions. Investigation and validation activities are ongoing, and we are working to restore normal service functionality as quickly as possible. Further updates will be provided as more information becomes available.
Sep 25, 16:18 PDT
Scheduled Maintenance - Flexera One APIs - APAC
Completed - The scheduled maintenance has been completed.
Sep 28, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 05:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 22:22 PDT
Scheduled - Scheduled Maintenance Window:
PDT : September 28 05:00 am - 07:00 am
CDT : September 28 07:00 am - 09:00 am
CEST: September 28 02:00 pm - 04:00 pm
AEST: September 28 10:00 pm - 12:00 am
UTC : September 28 12:00 pm - 02:00 pm
EDT : September 28 08:00 am - 10:00 am
IST : September 28 05:30 pm - 07:30 pm
Sep 28, 05:00 PDT
Flexera One- IT Visibility- APAC - Reporting dashboards unavailable
Resolved - The issue affecting Power BI reporting dashboards in the APAC region has been resolved. Initial investigation indicates that a configuration update was required following a recent upgrade.

Our technical teams completed the necessary remediation, and subsequent validation confirmed that the affected dashboards are now accessible and operating as expected.

All services have returned to normal operation, and this incident is now considered resolved.
Sep 28, 02:26 PDT
Investigating - Incident Description: We are investigating an issue affecting IT Visibility in the APAC region where Power BI dashboards are failing to load . Customers in the affected region may be unable to access the reporting dashboards within the application. Current investigation indicates the issue is limited to the APAC region, with no impact observed in other regions at this time.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore report functionality. We are continuing to assess the scope of impact, monitor service health, and implement corrective actions as appropriate. We will provide further updates as more information becomes available.
Sep 28, 02:10 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Flexera One - IT Asset Management - Inventory Data Loading Issues
Resolved - All validation checks have been completed successfully, and services have returned to normal operation. The issue is now resolved.
Sep 26, 00:13 PDT
Monitoring - Our technical teams successfully completed the required remediation activity. The blocking tasks were cleared.

Post-remediation validation confirmed that the relevant database functions and procedures are operating in the expected state. Teams will continue to monitor the environment to ensure stability.
Sep 25, 22:25 PDT
Update - Technical teams continue working through remediation activities associated with the issue and are actively executing rollback and corrective actions designed to restore normal inventory data processing. Recovery activities remain in progress, and technical teams are actively monitoring execution as remediation proceeds.
Sep 25, 17:55 PDT
Update - Technical teams continue working through remediation activities associated with the issue and are actively executing recovery actions designed to restore normal inventory data processing. During execution, teams encountered additional conditions that required adjustments to the remediation approach, and updated recovery activities are currently in progress.

Technical teams remain actively engaged and are working continuously to complete the remediation and restore normal service for affected customers as quickly as possible. We appreciate your patience while these efforts continue and apologize for the ongoing impact. Further updates will be provided as meaningful progress is made.
Sep 25, 14:22 PDT
Identified - Technical teams have identified a likely cause of the issue associated with a recent capability level change affecting inventory data processing. Recovery activities are underway, including rollback and corrective actions designed to restore normal inventory data processing. Technical teams are actively working through the remediation and validating recovery for affected customers. Further updates will be provided as more information becomes available.
Sep 25, 11:50 PDT
Investigating - Incident Description: We are investigating an issue affecting a subset of Flexera One IT Asset Management customers. Affected customers may experience missing inventory data or empty results when accessing the All Inventory view and related inventory-based views. The issue is limited to a subset of customers in North America.

Priority: P2

Restoration Activity: Technical teams are actively investigating the issue and reviewing inventory data processing workflows associated with the affected functionality. The scope of impact is being validated while mitigation and recovery options are assessed. Further updates will be provided as more information becomes available.
Sep 25, 09:19 PDT

Sep 25, 2026

Flexera One- IT Asset management - NAM - Inventory processing failures
Resolved - The backlog accumulated during the incident has been successfully processed, and processing levels have returned to normal operating ranges. Our teams have completed recovery validation, and this incident is now being resolved.

Further details regarding the underlying cause and actions taken will be provided in the post-mortem report.
Sep 25, 06:28 PDT
Update - Backlog recovery continues as previously queued inventory files are processed. Backlog levels are now within an acceptable range, with one organisation remaining above expected levels. Technical teams continue to monitor recovery, service health, and processing activity while validation remains ongoing.
Sep 25, 01:15 PDT
Monitoring - Incident Description: Earlier today, an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region impacted a subset of customers. Investigation identified that inventory uploads were being received successfully but were not being processed for affected customers, resulting in delays to inventory data reflected within Flexera One ITAM. Recovery actions were implemented and inventory processing has since resumed successfully. Inventory files continue to process normally; however, recovery of the remaining backlog is still in progress and is being tracked through this incident.

Priority: P2

Restoration Activity: Technical teams implemented recovery actions that restored inventory file processing and have validated successful processing through monitoring and logging. Service operation remains stable, and backlog recovery is continuing as previously queued inventory files are processed. Technical teams are actively monitoring recovery progress, service health, and backlog reduction while ongoing validation activities continue.

Previous updates related to the earlier stages of this incident can be found in the incident history linked below. Further updates will be provided as backlog recovery progresses and validation activities continue.

https://status.flexera.com/incidents/5wrg6jl9bj2h
Sep 24, 13:46 PDT

Sep 24, 2026

Spot Ocean for AWS - Service Disruption
Resolved - Further investigation determined that a recent change affecting instance provisioning behavior contributed to the issue. Technical teams completed a rollback of the change and validated recovery. Following the rollback, error levels returned to normal and new instance provisioning resumed successfully.

Throughout the incident, existing instances and workloads remained operational. The impact was limited to new instance launches and cluster scale-up operations.

The issue is now considered resolved. A detailed post-mortem report will be shared following completion of the root cause analysis and post-incident review, documenting the full sequence of events, contributing factors, lessons learned, and any follow-up actions identified.
Sep 24, 15:16 PDT
Identified - Incident Description: We are investigating an issue affecting Spot Ocean for AWS. Customers may be unable to launch new instances due to instance provisioning failures. As a result, affected clusters may be unable to scale as expected. Existing workloads remain operational. Our technical teams are actively investigating the scope and impact of the issue.

Priority: P2

Restoration Activity: Our technical teams have identified a potential issue related to a recent change affecting instance provisioning and are actively validating the impact. Mitigation activities are underway, including rollback of a recent change while teams monitor recovery and service behavior. Further updates will be provided as more information becomes available.
Sep 24, 14:43 PDT
Flexera One - IT Asset Management - NAM - Menu items not loading
Postmortem - Read details
Oct 8, 04:23 PDT
Resolved - Technical teams have confirmed that service has remained stable and affected IT Asset Management functionality is operating normally.

During the investigation, technical teams identified connection saturation conditions affecting application components responsible for user access and navigation functions. These conditions were observed during the impact window and coincided with the failures experienced by affected users.

Service functionality recovered, and customer validation confirmed that affected ITAM pages and menu items were loading successfully. Following a period of monitoring with no recurrence of the issue, the incident is now considered resolved.

A detailed review of the incident is ongoing to further validate contributing factors and identify any additional preventative actions.
Sep 24, 13:33 PDT
Monitoring - Technical teams are currently observing stable service behavior and a significant reduction in the errors associated with this incident. Affected application functions are operating normally based on current telemetry and monitoring data.

While service stability has improved, technical teams continue to monitor the environment closely to confirm that the issue does not recur. Investigation into the underlying cause remains ongoing.

We will continue monitoring and provide further updates as additional information becomes available.
Sep 24, 11:39 PDT
Update - Technical teams have made progress narrowing the scope of the issue and are focusing on the application components involved in loading user access and navigation information. Current findings indicate that some requests within this process are not completing as expected, resulting in menu items failing to load for affected users.

Work remains ongoing to determine the underlying cause and validate the appropriate remediation. Additional updates will be provided as more information becomes available.
Sep 24, 10:48 PDT
Update - Technical teams continue to investigate the issue affecting Flexera One IT Asset Management in the NAM Production environment.

Current efforts are focused on identifying where the failures are occurring within the affected workflow. Teams are reviewing application behavior, validation processes, service interactions, platform telemetry, and any recent changes or environmental conditions that may be contributing to the issue.

The investigation remains ongoing, and further updates will be provided as additional information becomes available.
Sep 24, 08:44 PDT
Investigating - Incident Description: We are investigating an issue affecting a subset of customers using Flexera One IT Asset Management (ITAM) in the NAM region. Affected customers may experience issues with navigation, including menu items not being visible in the ITAM interface, resulting in limited access to some functionality.

Priority: P2

Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Sep 24, 07:08 PDT
Flexera One- IT Asset management - NAM - Inventory processing failures
Resolved - This incident was inadvertently marked as resolved with an update intended for a separate incident. Inventory processing recovery remains under monitoring as the remaining backlog continues to clear. Technical teams continue to observe successful file processing and stable service operation.

Ongoing recovery updates and backlog monitoring will continue under the newly created incident: https://status.flexera.com/incidents/vztp63wmxjjb

We will provide further updates as backlog recovery progresses and recovery validation continues.
Sep 24, 13:32 PDT
Update - Our technical teams continue to observe successful inventory file processing and stable service operation following the recovery actions. Validation through monitoring confirms that affected inventory files are processing successfully.

Backlog recovery is currently in progress, with inventory processing queues continuing to decrease as files are processed. Technical teams are actively monitoring recovery progress and overall service health while the remaining backlog is cleared.

We will continue to provide updates as recovery progresses.
Sep 24, 11:42 PDT
Monitoring - Our team performed targeted pod restarts, following which inventory file processing resumed successfully for all affected customers. Successful processing has been validated through logs and monitoring graphs. We will continue to closely monitor the services to ensure continued stability and provide further updates as additional information becomes available.
Sep 24, 07:32 PDT
Update - Further investigation indicates that the issue appears to be associated with the service responsible for transferring inventory data to ITAM.
Our technical teams are continuing to investigate the issue and are working to identify the underlying cause and determine the appropriate remediation. We will continue to provide further updates as more information becomes available.
Sep 24, 05:27 PDT
Investigating - Incident Description: We identified an issue affecting inventory processing in Flexera One IT Asset Management (ITAM) in the NAM region, impacting a subset of customers. As a result, some inventory uploads are not being processed successfully, causing inventory data displayed in Flexera One ITAM to be delayed and not reflect the most recently uploaded inventory.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and implement a fix. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
Sep 24, 03:11 PDT
Incident History Powered by Atlassian Statuspage