Flexera One – IT Asset Management – EU – Reconciliation Failures
Update - Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.

Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
Sep 08, 2026 - 22:38 PDT
Investigating - Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Sep 08, 2026 - 20:40 PDT

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

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Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Partial Outage
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Partial Outage
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

Flexera One - IT Asset Management - APAC - Service Unavailable
Resolved - Post-deployment validation activities have concluded, and service availability and platform stability have been confirmed. Access to Flexera One IT Asset Management services in the APAC region has been fully restored.
Sep 8, 13:57 PDT
Monitoring - The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.
Sep 8, 13:01 PDT
Identified - The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.
Sep 8, 12:44 PDT
Investigating - Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.

Priority: P1

Restoration Activity: Our technical teams are actively investigating the issue and reviewing the upgrade activity within the affected environment. We are working to identify the cause of the issue and implement a resolution to restore service availability as quickly as possible. Further updates will be provided as more information becomes available.
Sep 8, 11:46 PDT
Flexera One - IT Asset Management Australia: Production Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Sep 8, 12:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 08 04:00 PM - September 08 06:00 PM
PDT: September 08 09:00 AM - September 08 11:00 AM
CEST: September 08 06:00 PM - September 08 08:00 PM
AEST: September 09 02:00 AM - September 09 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 4, 10:38 PDT
Flexera One - IT Asset Management Europe: Production Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Sep 8, 12:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 08 06:00 PM - September 08 08:00 PM
PDT: September 08 11:00 AM - September 08 01:00 PM
CEST: September 08 08:00 PM - September 08 10:00 PM
AEST: September 09 04:00 AM - September 09 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 4, 10:41 PDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Sep 6, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 07:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the North America (NAM) production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 5, 2026, 07:00 AM – September 6, 2026, 07:00 AM
CDT: September 5, 2026, 09:00 AM – September 6, 2026, 09:00 AM
EDT: September 5, 2026, 10:00 AM – September 6, 2026, 10:00 AM
UTC: September 5, 2026, 02:00 PM – September 6, 2026, 02:00 PM
CEST: September 5, 2026, 04:00 PM – September 6, 2026, 04:00 PM
IST: September 5, 2026, 07:30 PM – September 6, 2026, 07:30 PM
AEST: September 6, 2026, 12:00 AM – September 7, 2026, 12:00 AM

During the scheduled maintenance period, services will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Aug 27, 02:12 PDT

Sep 5, 2026

Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Sep 5, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the EU production environment to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 4, 2026, 09:00 PM – September 5, 2026, 09:00 PM
CDT: September 4, 2026, 11:00 PM – September 5, 2026, 11:00 PM
EDT: September 5, 2026, 12:00 AM – September 6, 2026, 12:00 AM
UTC: September 5, 2026, 04:00 AM – September 6, 2026, 04:00 AM
CEST: September 5, 2026, 06:00 AM – September 6, 2026, 06:00 AM
IST: September 5, 2026, 09:30 AM – September 6, 2026, 09:30 AM
AEST: September 5, 2026, 02:00 PM – September 6, 2026, 02:00 PM

During the scheduled maintenance period, customer-facing applications will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services continue operating as expected.
Aug 27, 02:05 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on IT Visibility in the APAC production region to support upcoming platform enhancements. The maintenance window will begin at the times listed below and is expected to last up to 24 hours.

Dates/Times:

PDT: September 4, 2026, 07:00 PM – September 5, 2026, 07:00 PM
CDT: September 4, 2026, 09:00 PM – September 5, 2026, 09:00 PM
EDT: September 4, 2026, 10:00 PM – September 5, 2026, 10:00 PM
UTC: September 5, 2026, 02:00 AM – September 6, 2026, 02:00 AM
CEST: September 5, 2026, 04:00 AM – September 6, 2026, 04:00 AM
IST: September 5, 2026, 07:30 AM – September 6, 2026, 07:30 AM
AEST: September 5, 2026, 12:00 PM – September 6, 2026, 12:00 PM

During the scheduled maintenance period, customer-facing applications will remain available. However, reporting functionality may experience degraded performance, including slower-than-normal report loading times.

Additionally, there may be a brief period, during which some reports may be temporarily unavailable or may display incomplete or inaccurate data while maintenance activities transition between platform environments.

Our teams will closely monitor the platform throughout the maintenance window to minimize customer impact and ensure services return to normal operation as quickly as possible.
Aug 27, 02:02 PDT

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Flexera One - IT Asset Management North America: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 20:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 01 02:00 AM - September 01 04:00 AM
PDT: August 31 07:00 PM - August 31 09:00 PM
CEST: September 01 04:00 AM - September 01 06:00 AM
AEST: September 01 12:00 PM - September 01 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:58 PDT
Flexera One - IT Asset Management Europe: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 12:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 31 06:00 PM - August 31 08:00 PM
PDT: August 31 11:00 AM - August 31 01:00 PM
CEST: August 31 08:00 PM - August 31 10:00 PM
AEST: September 01 04:00 AM - September 01 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:57 PDT
Flexera One - IT Asset Management Australia: UAT Release 2026R1.3
Completed - The scheduled maintenance has been completed.
Aug 31, 10:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.3 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 31 04:00 PM - August 31 06:00 PM
PDT: August 31 09:00 AM - August 31 11:00 AM
CEST: August 31 06:00 PM - August 31 08:00 PM
AEST: September 01 02:00 AM - September 01 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 28, 08:58 PDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Flexera One - IT Asset Management - North America - Inventory Processing Delays
Postmortem - Read details
Sep 4, 11:34 PDT
Resolved - Technical teams have confirmed that inventory processing has returned to normal operation following the capacity, workload, and concurrency tuning changes implemented during the incident.

Backlog recovery has been completed across the previously impacted production environment, and processing throughput has remained stable following the implemented changes. Technical teams have validated recovery and confirmed that inventory processing is operating as expected.

Technical teams will continue to review the incident as part of the post-incident process and identify any additional improvements to further strengthen service resiliency and inventory processing performance.

A detailed post-incident review report will be shared in the coming days, including investigation findings, corrective actions, and longer-term improvements identified as part of the review process.

The incident is now considered resolved.
Aug 27, 09:38 PDT
Update - Additional capacity and processing optimizations have been implemented across the inventory processing workflow and are producing positive results. Backlog recovery has accelerated significantly, resulting in a substantial reduction in overall backlog levels.

Technical teams continue to closely monitor processing activity, backlog recovery progress, and overall service stability while validating the effectiveness of the implemented improvements and ensuring processing continues to normalize as expected.
Aug 27, 02:26 PDT
Update - Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog.

To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while validating the impact of these changes.

Investigation into the underlying cause remains ongoing. While the backlog continues to decrease, technical teams are continuing to analyze the intermittent processing behaviour observed during the incident and validate long-term service stability.

We will continue to provide updates as recovery progresses.
Aug 26, 14:05 PDT
Update - Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors.

Technical teams continue to monitor service stability and investigate the underlying cause of the incident.

We will continue to provide updates as recovery progresses.
Aug 25, 18:30 PDT
Update - Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed.

Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health.

We will provide further updates as more information becomes available.
Aug 25, 12:05 PDT
Update - Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
Aug 25, 03:00 PDT
Monitoring - Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability.

Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining impact.
Aug 24, 14:21 PDT
Identified - Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.

Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.

We will provide further updates as more information becomes available.
Aug 24, 09:38 PDT
Update - Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.

Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affected organizations and processing activity remains ongoing. Further updates will be provided as more information becomes available.
Aug 24, 07:57 PDT
Investigating - Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays and restore normal processing. Further updates will be provided as more information becomes available.
Aug 24, 06:04 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Aug 27, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the US production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 27 12:00
UTC: Aug 27 06:30
PDT: Aug 26 23:30
CEST: Aug 27 08:30
AEST: Aug 27 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Aug 24, 07:04 PDT

Aug 26, 2026

Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Aug 26, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 09:15 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 26 21:45
UTC: Aug 26 16:15
PDT: Aug 26 09:15
CEST: Aug 26 18:15
AEST: Aug 27 02:15

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Aug 24, 07:05 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: Aug 26 20:30
UTC: Aug 26 15:00
PDT: Aug 26 08:00
CEST: Aug 26 17:00
AEST: Aug 27 01:00

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Aug 24, 07:06 PDT
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