Update - The number of customers with stale data is decreasing as we continue to reprocess data.
Jul 27, 10:37 PDT
Identified - Some customers are experiencing data processing delays in our US IT visibility instance causing stale data to appear in the various dashboards. The team has begun reprocessing data for the affected customers and will provide updates as we make progress on clearing the backlog.
Jul 26, 11:03 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

The following cloud products have moved to our Revenera System Status Dashboard:

FlexNet Operations ALM
FlexNet Operations LLM
FlexNet Connect
Usage Intelligence

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Business Reporting ? Operational
Cloud Management Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Governance Operational
Optima Operational
Cloudscape Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
SaaS Manager - North America Operational
SaaS Manager - Europe Operational
Software Vulnerability Research Operational
IT Visibility Degraded Performance
IT Visibility Degraded Performance
Technopedia Login Page Operational
Technopedia API Operational
Flexera Community Forum Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite US Login
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
FlexNet Manager Suite EU Login
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 07:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable during the below maintenance window below:

Dates/Times:
PDT: 2021-07-27, 0700
UTC: 2021-07-27, 1400
AEST: 2021-08-28, 0000

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Jul 23, 11:17 PDT
Jul 26, 2021
Resolved - Technical teams have remediated a system authentication issue and confirmed services are now operating normally.
This incident is now resolved.
Jul 26, 02:12 PDT
Update - We are aware that some users are encountering errors and failures when attempting to open cases on the Open New Case page in Flexera Community. Technical teams have been engaged and are currently investigating.

If you encounter errors using the Open New Case page in Flexera Community, you can also raise a case by emailing support@flexera.com.
Jul 26, 00:20 PDT
Investigating - Incident Description:
Open Cases with Flexera Support within the Flexera Community Forum is currently unavailable.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.
Jul 26, 00:11 PDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 19:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2021 R1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: July 22 01:00 AM - July 22 03:00 AM
PDT: July 21 06:00 PM - July 21 08:00 PM
CEST: July 22 03:00 AM - July 22 05:00 AM
AEST: July 22 11:00 AM - July 22 01:00 PM

Information on the new features and other changes is available from https://helpnet.flexerasoftware.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
Jul 19, 17:06 PDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:00 PDT
Scheduled - Flexera will again be performing maintenance on our Technopedia platform. The API and the portal will unavailable during a portion of the window below. Content updates will be delayed by several hours after the window is complete.

UTC: Tuesday, July 20th 7:00am – 10:00am
PST: Tuesday, July 20h 12:00am – 2:00am
AEST: Tuesday, July 20h 5:00pm – 7:00pm
Jul 16, 09:59 PDT
Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 15:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 9, 09:25 PDT
Scheduled - Flexera will be performing Scheduled Maintenance in the Cloud Management and Self Service - US-4 environment.

The Cloud Management and Self Service - US-4 environment will be unavailable for short periods during the below maintenance window below:

Dates/Times:
PST: 2021-07-19, 15:00
UTC: 2021-07-19, 22:00
AEST: (2021-07-20, 9:00

As a result of this maintenance work, customers will be unable to access Cloud Management and Self Service - US-4 for short periods during this window.
Jul 19, 15:00 PDT
Completed - The scheduled maintenance has been completed.
Jul 19, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:00 PDT
Scheduled - Flexera will be performing maintenance on our Technopedia platform. The API and the portal will unavailable during a portion of the window below.

UTC: Monday, July 19th 7:00am – 10:00am
PST: Monday, July 19th 12:00am – 2:00am
AEST: Monday, July 19th 5:00pm – 7:00pm
Jul 16, 09:57 PDT
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:01 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable during the below maintenance window below:

Dates/Times:
PST: 2021-07-17, 0400
UTC: 2021-07-17, 1100
AEST: 2021-07-17, 2100

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Jul 14, 08:48 PDT
Jul 16, 2021
Resolved - This incident has been resolved.
Jul 16, 08:02 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 07:19 PDT
Update - We are continuing to investigate this issue.
Jul 16, 07:04 PDT
Investigating - We are currently investigating this issue.
Jul 16, 05:38 PDT