Flexera System Status Dashboard Status

Flexera One – NA & EU - SaaS Manager – Webpage Not Loading while Retrieving Reclamation Opportunities

Update - We are continuing to actively work on a fix for this issue.
Nov 29, 2022 - 11:33 PST

Update - We are continuing to work on a fix for this issue.
Nov 21, 2022 - 09:14 PST

Update - We are currently reviewing a code change that will be deployed to a non-production environment for testing.

Note: This is a low-priority incident with minimal impact. The incident priority was lowered to a non-major P3 incident after further analysis.
Nov 14, 2022 - 07:00 PST

Update - We are continuing to work on a fix for this issue.
Nov 07, 2022 - 07:08 PST

Update - During testing, we found some additional issues that are being addressed currently.
Nov 02, 2022 - 12:50 PDT

Update - We are continuing to work on a fix for this issue.
Oct 31, 2022 - 09:25 PDT

Update - This issue is still being actively worked on. We are performing additional testing in the Staging environment.
Oct 26, 2022 - 13:03 PDT

Update - The testing is still ongoing. Technical teams are monitoring and finalizing the changes before production implementation.
Oct 24, 2022 - 12:38 PDT

Update - A solution has been found and the teams are testing and implementing it.
Oct 21, 2022 - 16:47 PDT

Update - We are continuing to actively work on a fix for this issue.
Oct 19, 2022 - 15:37 PDT

Update - Technical teams have developed a fix and will confirm the solution in our Dev/Test environments. Once verified, we will deploy the fix to Production.
Oct 18, 2022 - 16:45 PDT

Identified - Incident Description: Some customers may experience issues while viewing reclamation opportunities in SaaS Manager. The impacted users can view the number of opportunities available to be reclaimed, but when they click to view the list, the webpage stays stuck on loading for a while, before it eventually times out. This is impacting both NA and EU.

Incident Priority: P3

Restoration activity:
Technical teams have identified the potential issue and are working toward the resolution
Oct 18, 2022 - 08:00 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational

IT Asset Management - US Beacon Communication Operational

IT Asset Management - US Inventory Upload Operational

IT Asset Management - US Login Page Operational

IT Asset Management - US Batch Processing System Operational

IT Asset Management - US Business Reporting Operational

IT Asset Management - US SaaS Manager Operational

IT Asset Management - US Restful APIs Operational

Flexera One - IT Asset Management - Europe Operational

IT Asset Management - EU Beacon Communication Operational

IT Asset Management - EU Inventory Upload Operational

IT Asset Management - EU Login Page Operational

IT Asset Management - EU Batch Processing System Operational

IT Asset Management - EU Business Reporting Operational

IT Asset Management - EU SaaS Manager Operational

IT Asset Management - EU Restful APIs Operational

Flexera One - IT Visibility - North America Operational

IT Visibility US Operational

Technopedia Login Page Operational

Technopedia API Operational

Flexera One - IT Visibility - Europe Operational

IT Visibility EU Operational

Flexera One - Cloud Management - North America Operational

Cloud Cost Optimization - US Operational

Cloudscape Operational

Flexera One - Cloud Management - Europe Operational

Cloud Cost Optimization - EU Operational

Flexera One – APIs – North America Operational

api.flexera.com Operational

beta.api.flexera.com Operational

Flexera One – APIs – Europe Operational

api.flexera.eu Operational

beta.api.flexera.eu Operational

Legacy Cloud Management Operational

Governance Operational

Cloud Management Dashboard - Shard 3 Operational

Cloud Management Dashboard - Shard 4 Operational

Self-Service - Shard 3 Operational

Self-Service - Shard 4 Operational

Software Vulnerability Manager Operational

Software Vulnerability Manager Web Portal Operational

Software Vulnerability Manager Agent Interface Operational

Software Vulnerability Research Operational

Flexera Community Forum Operational

Flexera Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IT Visibility and Technology Spend Scheduled Maintenance - US Dec 10, 2022 01:00-04:00 PST

Flexera will be performing maintenance of IT Visibility and Technology Spend in our US instance. IT Visibility and Technology Spend dashboards will be unavailable during the window below.

UTC: Dec 10th 9:00 AM - 12:00 PM
PST: Dec 10th 1:00 AM - 4:00 AM
CST: Dec 10th 3:00 AM - 6:00 AM
AEDT: Dec 10th 8:00 PM - 11:00 PM
Posted on Nov 29, 2022 - 09:38 PST

System Metrics Month Week Day

FlexNet Manager Suite US Login Page

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FlexNet Manager Suite US Beacon Communications

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FlexNet Manager Suite US Inventory Uploads

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FlexNet Manager Suite EU Login Page

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FlexNet Manager Suite EU Beacon Communications

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FlexNet Manager Suite EU Inventory Uploads

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Software Vulnerability Research

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Software Vulnerability Manager Web Portal

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Software Vulnerability Manager Agent Interface

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Past Incidents

Dec 6, 2022

Scheduled Maintenance - Software Vulnerability Research

Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 05:00 PST

Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable during the below maintenance window below:

Dates/Times:
PST: 2022-12-06, 0500
UTC: 2022-12-06, 1300
AEDT: 2022-12-07, 0000

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Dec 1, 11:32 PST

Dec 5, 2022

Flexera One – NA – SaaS Manager is Currently Unavailable

Resolved - We have rebooted the impacted services. Health checks have also confirmed that the Managed Applications are accessible now. This incident has been resolved.
Dec 5, 05:46 PST

Update - The investigation is still ongoing. Technical teams are analyzing all the components to isolate and identify the issue.
Dec 5, 05:10 PST

Investigating - Incident Description: We are currently experiencing issues with the SaaS Manager application in the NA region. Customers may receive an error while trying to access Managed SaaS Applications.

Error “An unexpected error occurred while loading managed applications”

Priority: P1

Restoration activity: Technical teams have been engaged and are currently investigating.
Dec 5, 03:48 PST

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Flexera One – IT Visibility – NA – GoodData Dashboards are Inaccessible

Resolved - The change has been reverted successfully. GoodData Dashboards are accessible now and health checks have also confirmed that the service has returned to its stable state. This incident has been resolved.
Dec 1, 01:43 PST

Identified - We have identified the issue to be related to a scheduled release. The team is currently working on reverting the change.
Dec 1, 01:30 PST

Investigating - Incident Description:
Customers using IT Visibility may receive an error message while trying to access GoodData Dashboards. This is impacting NA customers only.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.
Dec 1, 01:14 PST

Nov 30, 2022

No incidents reported.

Nov 29, 2022

Unresolved incident: Flexera One – NA & EU - SaaS Manager – Webpage Not Loading while Retrieving Reclamation Opportunities.

Nov 28, 2022

Scheduled Maintenance - Software Vulnerability Research

Completed - The scheduled maintenance has been completed.
Nov 28, 07:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 05:01 PST

Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable during the below maintenance window below:

Dates/Times:
PST: 2022-11-28, 0500
UTC: 2022-11-28, 1300
AEST: 2022-11-28, 0000

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Nov 23, 07:25 PST

Nov 27, 2022

Flexera One - IT Asset Management North America: Production Release 2022 R2

Completed - The scheduled maintenance has been completed.
Nov 27, 20:47 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 PST

Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2022 R2 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: November 28 02:00 AM - November 28 05:00 AM
PDT: November 27 06:00 PM - November 27 09:00 PM
CEST: November 28 03:00 AM - November 28 06:00 AM
AEST: November 28 01:00 PM - November 28 04:00 PM

Information on the new features and other changes is available from https://docs.flexera.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
Nov 20, 21:21 PST

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

IT Asset Management – NA & EU – Missing Oracle Database Options

Postmortem - Read details
Dec 5, 13:17 PST

Resolved - This incident has been resolved.
Nov 24, 12:38 PST

Monitoring - The ARL fix was tested and validated successfully last night. The updated ARL CAB file has been deployed to production, and it may take approximately 1-2 days for the updates to finish across all environments.
Nov 23, 09:25 PST

Identified - Incident Description: Following the latest ARL release on November 21st, 2022, technical teams have identified issues with the Oracle Database Options missing from the ITAM inventory. As a result, customers may experience issues accessing oracle database licenses and oracle optimization reports.

Priority: P2

Restoration Activity: Technical team has identified the root cause, and the current plan is to implement the fix and provide the new ARL CAB file by tonight PST.
Nov 22, 12:26 PST

Flexera One - SaaS Manager – EU – Scheduled Integration Tasks Not Executing

Postmortem - Read details
Dec 5, 13:27 PST

Resolved - This incident has been resolved.
Nov 24, 07:57 PST

Investigating - Incident Description: Technical teams have identified an issue with the Managed Application scheduled integration tasks not executing in EU. As a result, some customers may experience issues accessing new data via Managed Applications and when adding a new Managed Application in SaaS Manager.

Priority: P2

Restoration Activity: Technical team has observed some errors in one of our services. We are investigating further.
Nov 24, 07:36 PST

Nov 23, 2022

Flexera One – Technopedia – NA & EU – Content Generation failures

Resolved - This incident has been resolved.
Nov 23, 07:35 PST

Update - Technical staff identified the root cause and took necessary mitigation actions. We are currently waiting for the content to update and for new additions to reflect in the catalog. Due to the heavy volume, new data may not be available until EOD tomorrow.
Nov 22, 10:31 PST

Monitoring - The technical team has identified a potential issue during monitoring and rectified it. We will continue to monitor the environment overnight, and the next update will be provided tomorrow morning PST.
Nov 21, 20:26 PST

Update - Technical teams have checked all the components and have not found any anomalies. The team is currently waiting for the next data verification process to trigger in the next few hours to identify the point of failure.
Nov 21, 13:39 PST

Update - The investigation is still ongoing. Technical teams are analyzing all the components to isolate and identify the issue.
Nov 21, 11:42 PST

Update - We are continuing to investigate this issue.
Nov 21, 09:13 PST

Investigating - Incident Description:
We have been experiencing technical issues with the daily catalog content generation since November 17th, 2022. As a result, new additions or changes to Technopedia are not reflected in the catalog.

This will impact all Technopedia APIs, V5-V6 ETL, and Data Platform. This will also affect customers’ ability to view new and updated catalog content via IT Visibility in Flexera One.

Priority: P2

Restoration activity:
Technical teams have been engaged and are currently investigating.
Nov 21, 05:34 PST

Nov 22, 2022

Flexera One – SaaS Manager – NA – Users Tab Inaccessible

Postmortem - Read details
Dec 2, 11:17 PST

Resolved - Incident Description:
Customers may have received errors while trying to access the Users tab in SaaS Manager. As a result, customers may have experienced issues accessing lists of all users within the organization who are currently assigned to a particular SaaS application.

Priority: P2

Restoration activity (Resolved):
Technical staff have identified the issue and completed remediation activities. In addition, health checks and monitoring have confirmed services are now stable. This incident has been resolved.
Nov 22, 04:29 PST