All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Data Platform Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Optima Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing maintenance on the FlexNet Manager Suite Cloud in the North American UAT environment. No downtime is expected during the maintenance window.

UTC: January 23 9:00 PM - January 23 11:00 PM
CET: January 23 10:00 PM - January 24 12:00 AM
AEDT: January 24 08:00 AM - January 24 10:00 AM
Posted on Jan 21, 15:12 PST
Flexera will be performing maintenance on the FlexNet Manager Suite Cloud in the European UAT environment. No downtime is expected during the maintenance window.

UTC: January 23 9:00 PM - January 23 11:00 PM
CET: January 23 10:00 PM - January 24 12:00 AM
AEDT: January 24 08:00 AM - January 24 10:00 AM
Posted on Jan 21, 15:08 PST
Flexera will be performing maintenance on the Reporter database server instances for ALM and LLM. The service will be unavailable for a portion of this maintenance window.
Posted on Jan 9, 16:21 PST
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Resolved - The workaround has been successfully implemented in the US Prod environment restoring services.

This Incident is now resolved.
Jan 16, 02:02 PST
Update - The workaround has been successfully implemented in the EU Prod environment restoring services.

The workaround is currently being applied to the US Prod environment.

Next Update: TBA
Jan 16, 01:01 PST
Update - We are currently implementing a workaround to restore services. This process may take up to 2 hours to complete in the US. The workaround will be applied to the EU once the process in the US is complete.

Next Update: TBA
Jan 15, 20:26 PST
Identified - Incident Description:
A small number of customers may have incomplete licensing positions as a result of some inventory uploads completing with errors.

Priority: 2

Restoration activity:
A Hotfix is being developed to resolve this issue.

Next Update: Thursday, January 16 @ 4 pm AEDT
Jan 15, 19:29 PST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 11:24 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 11:00 PST
Scheduled - Flexera will be performing maintenance on Data Platform v5 TAPI which may result in connectivity issues throughout the maintenance window below. TUS will not be affected.
Jan 14, 06:03 PST
Jan 13, 2020
Completed - The scheduled maintenance has been completed.
Jan 13, 18:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 15:00 PST
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the European Production environment. No downtime is expected during the maintenance window.

UTC: January 13 11:00 PM - January 14 12:00 AM
CET: January 14 12:00 AM - January 14 01:00 AM
AEDT: January 14 10:00 AM - January 14 11:00 AM
Jan 9, 20:00 PST
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 16:17 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 14:20 PST
Scheduled - Flexera makes use of SSL certificates to protect the transmission of sensitive information in the use of FlexNet Operations Cloud applications. The certificates are installed and used on Flexera web servers for establishing a secure line of communication between you and the application.

The following Digicert certificates are scheduled to be renewed on these dates:
• UAT Producer Portal (LLM) - manageruat.flexnetoperations.com – December 18, 2019
• UAT Enterprise Portal (ALM/LLM) - *.flexnetoperations.com - December 18, 2019
• Production Producer Portal (LLM) - manager.flexnetoperations.com – January 7, 2020
• Production Enterprise Portal (ALM/LLM) - *.flexnetoperations.com – January 7, 2020

Note: The Producer Portal certificates are used for the management endpoints within FlexNet Operations Cloud. The Producer Portal certificate changes will only affect users of the FlexNet Operations License Lifecycle Management (LLM). These endpoints are used for most customer integrations, including web services and batch processing. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

What steps can an end-user expect to take on or after the renewal date?
The first time a user accesses the portal, they may be prompted to accept the new certificate by the browser. If prompted, the user needs to accept the new certificate.

What steps need to be performed for integration clients?
If the client is configured to trust either the intermediary or root CA certificate, no action is required. If the client is configured to use the explicit *.flexnetoperations.com certificate, the client truststore will need to be updated with the new certificate.

How does my organization prepare for the renewal if we are using the certificate for integration purposes with Flexera?
Please forward this email to the group, within your organization, responsible for managing the integration and have them follow the steps outlined on page 16 of the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations. This document can be access through the Documentation link in the FlexNet Operations Producer Portal.

Alternatively, you can contact Flexera’s Support Team. They will be able to provide you with the public key and assist you with importing and using the new certificate.

To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before January 7, 2020.

The new SSL Certificates may found in the Flexera Software Community here: https://community.flexera.com/t5/FlexNet-Operations-News/Scheduled-Maintenance-FlexNet-Operations-Certificate-Renewals/ba-p/127009#M10
Dec 18, 12:10 PST
Jan 8, 2020

No incidents reported.