All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Business Reporting ? Operational
Optima Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Data Platform Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
SaaS Manager Operational
Usage Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In July 2019 we notified you about our planned move of Flexnet Manager Suite (FNMS) to Amazon Web Services (AWS). Another email was sent to FNMS administrators on May 6th. The Flexnet Management Suite EU UAT environment will be offline for the maintenance window below as we migrate the environment from our Frankfurt data center to the AWS Frankfurt region.

UTC: 2020-05-28 12:00 am – 8:00 am
CEST: 2020-05-28 2:00 am – 10:00 am
AEST: 2020-05-28 10:00 am – 6:00 pm

This changes will provide a number of immediate benefits, including:

• increased reliability and scalability for your business-critical tasks
• faster delivery of new features while reducing downtime
• significant reduction in disaster recovery times

If your company utilizes IP/domain whitelists to control outbound traffic, these will need to be updated in order to access the environment after the move to AWS. You can request the list of domains and IP addresses to be whitelisted by sending a request to Flexnet-Whitelist@flexera.com

The EU production environment will be migrated to the AWS Frankfurt region 6 weeks after UAT. It’s important that customers test their access in UAT during the 6 weeks between the UAT and Production migration. Please report any issues to our customer support team.

Please review the FAQ and detailed security document available via the link below if you have any questions.

https://info.flexera.com/FlexNet-Manager-Cloud-AWS-Migration-Resources
Posted on May 18, 13:17 PDT
Update - Please disregard previous notification, as release times are incorrect. Correct release times for FNMS 2020 R1 Deployment in the North American UAT Environment are below:

UTC: May 29 01:00 AM - May 29 03:00 AM
PT: May 28 06:00 PM - May 28 08:00 PM
CET: May 29 03:00 AM - May 29 05:00 AM
AET: May 29 11:00 AM - May 29 01:00 PM

We apologize for any inconvenience this may have caused.
May 26, 22:21 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2020 R1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: May 29 01:00 AM - May 29 03:00 AM
PT: May 28 06:00 PM - May 28 08:00 PM
CET: May 29 03:00 AM - May 29 05:00 AM
AET: May 29 11:00 AM - May 29 01:00 PM
May 26, 19:51 PDT
FlexNet Operations LLM Production End User Portal
Fetching
FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
Fetching
FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
Fetching
FlexNet Manager Suite US Inventory Upload
Fetching
FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
Fetching
FlexNet Manager Suite EU Inventory Upload
Fetching
FlexNet Manager Suite EU Login Page
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Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
FlexNet Connect Update Service (flexnetoperations.com)
Fetching
FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 11:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on the Software Vulnerability Manager service.
The Software Vulnerability Manager will be unavailable during a portion of the window below:

Dates/Times:
PST: 2020-05-26, 11:00
UTC: 2020-05-26, 18:00
AEST: 2020-05-27, 04:00
May 20, 07:58 PDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Completed - The scheduled maintenance has successfully completed.
May 23, 11:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 PDT
Update - Flexera is rescheduling the planned database maintenance on Saturday, May 16, 2020 to Saturday, May 23rd, 2020. The Advanced Lifecycle Management module, Embedded License Activation Service, and Device API will be unavailable for a portion of this window.
May 15, 13:30 PDT
Scheduled - Flexera will be performing database maintenance on Saturday, May 16, 2020. The Advanced Lifecycle Management module, Embedded License Activation Service, and Device API will be unavailable for a portion of this window.
May 14, 16:40 PDT
May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:01 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2020 R1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: May 21 01:00 AM - May 21 03:00 AM
PT: May 20 06:00 PM - May 20 08:00 PM
CET: May 21 03:00 AM - May 21 05:00 AM
AET: May 21 11:00 AM - May 21 01:00 PM
May 18, 17:44 PDT
Completed - The scheduled maintenance has been completed.
May 20, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2020 R1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: May 20 11:00 PM - May 21 01:00 AM
PT: May 20 04:00 PM - May 20 06:00 PM
CET: May 21 01:00 AM - May 21 03:00 AM
AET: May 21 09:00 AM - May 21 11:00 AM
May 18, 17:44 PDT
Completed - The scheduled maintenance has been completed.
May 20, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:00 PDT
Scheduled - Flexera will be performing production scheduled maintenance.
The Software Vulnerability Research production environment will be unavailable during a portion of the window below:

Dates/Times:
PDT: 2020-05-20, 11:00
UTC: 2020-05-20, 18:00
AEST: 2020-05-21, 04:00
May 7, 08:30 PDT
Resolved - Self-Service in https://us-4.rightscale.com/ was impacted by unscheduled, emergency, database maintenance from 11:17 AM PDT to 11:28 AM today. All services are operating normally now.
May 20, 12:47 PDT
Investigating - Self-Service in https://us-4.rightscale.com/ was impacted by unscheduled, emergency, database maintenance from 11:17 AM PDT to 11:28 AM today.
May 20, 12:46 PDT
Completed - The scheduled maintenance has been completed.
May 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:01 PDT
Scheduled - The production deployment of FlexNet Operations 2020 R2 has been moved to May 20,2020.
This is a non outage release, please see the scheduled date and time below.

PST: 2020-05-20, 2:00 - 6:00 AM
UTC: 2020-05-20, 10:00 - 2:00 PM
May 12, 13:50 PDT
May 19, 2020

No incidents reported.

May 18, 2020
Completed - The scheduled maintenance has been completed.
May 18, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 PDT
Update - Flexera will be re-scheduling the planned certificate update in the production environment for Monday, May 18, 2020 at 10 AM PDT.
May 12, 09:30 PDT
Scheduled - Flexera will be re-scheduling the planned certificate update in the production environment for Monday, May 18, 2020 at 10 AM PDT.

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The following certificates were updated in UAT on April 21st. Please make sure you have taken the time to test before the certificates are updated in our Production environment on May 18th.

Production Compliance endpoint (FNO LLM and ALM)
*.compliance.flexnetoperations.com – May 18th between 10:00 am - 11:00 am PDT

Production Enterprise Portal (FNO LLM only)
*.subscribenet.com – May 18th between 10:00 am - 11:00 am PDT

Production Producer Portal (FNO LLM only)
manager.subscribenet.com – May 18th between 10:00 am - 11:00 am PDT

Note: The Producer Portal certificates are used for the management endpoints within FlexNet Operations License Lifecycle Management (LLM) for customers who are still using the legacy “subscribenet.com” url. These endpoints are used for most customer integrations, including web services and batch processing. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

What steps need to be performed for integration clients?
If the client is configured to trust either the intermediary or root CA certificate, no action is required. If the client is configured to use the explicit *.subscribenet.com certificate, the client truststore will need to be updated with the new certificate.

How does my organization prepare for the renewal if we are using the certificate for integration purposes with Flexera?
Please forward this email to the group, within your organization, responsible for managing the integration and have them follow the steps outlined on page 16 of the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations. This document can be access through the Documentation link in the FlexNet Operations Producer Portal. Alternatively, you can contact Flexera’s Support Team.

To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before May 18, 2020.
Apr 23, 15:52 PDT
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020
Resolved - The system continues to be stable and operational. Our monitoring has shown no further issues. We are closing this incident as resolved.
May 13, 09:32 PDT
Update - We continue to see stability and are closely monitoring the systems for any signs of further disruption.
May 12, 18:15 PDT
Update - We continue to monitor the status to make sure there are no further issues. We will provide another update once we've confirmed the issue is resolved.
May 12, 17:54 PDT
Update - We are continuing to monitor for any further issues.
May 12, 14:48 PDT
Update - We are continuing to monitor for any further issues.
May 12, 10:59 PDT
Update - We are continuing to monitor the systems involved and investigate the issue further.
May 12, 07:40 PDT
Update - The system has been stable for the last 2 hours, we are continuing to monitor the systems involved and investigate the issue further.
May 12, 03:19 PDT
Update - We are continuing to monitor for any further issues.
May 12, 01:22 PDT
Monitoring - Connectivity has now been restored to both Producer Portal and End User Portal, we will continue to monitor the issue and provide updates.
May 12, 01:18 PDT
Update - We are still experiencing problems and are continuing to investigate.
May 12, 00:17 PDT
Update - We are still experiencing problems and are continuing to investigate.
May 11, 23:29 PDT
Investigating - We are experiencing connectivity issues for the SWM FlexNet Operations applications. We are investigating the cause of the problem.
May 11, 22:55 PDT
Completed - The scheduled maintenance has been completed.
May 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:01 PDT
Scheduled - Flexera will be performing scheduled maintenance on the Software Vulnerability Manager.
The Software Vulnerability Manager production environment may be unavailable during a portion of the window below:

Dates/Times:
PDT: 2020-05-13, 04:00 -- 08:00
UTC: 2020-05-13, 11:00 -- 15:00
AEST: 2020-05-13, 21:00 -- 2020-05-14, 01:00
May 7, 08:28 PDT
May 12, 2020
Completed - The scheduled maintenance has been completed.
May 12, 19:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:30 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:
UTC: May 13 12:30 AM - May 13 02:30 AM
PT: May 12 05:30 PM - May 12 07:30 PM
CET: May 13 02:30 AM - May 13 04:30 AM
AET: May 13 10:30 AM - May 13 12:30 PM
May 10, 17:18 PDT