Monitoring - We believe this issue is now resolved. If you are unable to access the case portal, please sign out and sign back into the community - if issues persist, please clear your cookies and cache.
Sep 27, 17:15 PDT
Investigating - Incident Description:
Some of the customers may have issues when accessing case portal on Flexera Community.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.
Sep 27, 10:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 17:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2021 R1.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 28 12:00 AM - September 28 02:00 AM
PDT: September 27 05:00 PM - September 27 07:00 PM
CEST: September 28 02:00 AM - September 28 04:00 AM
AEST: September 28 10:00 AM - September 28 12:00 PM

Information on the new features and other changes is available from https://docs.flexera.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Under Maintenance
FlexNet Manager Suite US Beacon Communication ? Under Maintenance
FlexNet Manager Suite US Inventory Upload ? Under Maintenance
FlexNet Manager Suite US Login Page ? Under Maintenance
FlexNet Manager Suite US Batch Processing System ? Under Maintenance
FlexNet Manager Suite US Business Reporting ? Under Maintenance
SaaS Manager - North America Under Maintenance
Flexera One - IT Asset Management - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Business Reporting ? Operational
SaaS Manager - Europe Operational
Flexera One - IT Visibility - North America Under Maintenance
IT Visibility US Under Maintenance
Technopedia Login Page Under Maintenance
Technopedia API Under Maintenance
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - Cloud Management - North America Under Maintenance
Self-Service - Shard 3 Under Maintenance
Self-Service - Shard 4 Under Maintenance
Optima Under Maintenance
Cloudscape Under Maintenance
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Legacy Cloud Management Operational
Governance Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Forum Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable during the below maintenance window below:

Dates/Times:
PT: 2021-09-29, 0500
UTC: 2021-09-29, 1200
AET: 2021-09-29, 2200

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Posted on Sep 24, 08:15 PDT
Flexera will be performing Maintenance on the SaaS Manager - Europe environment. As a result of this maintenance work, some features and functionality may not be available during the maintenance window below:

UTC: September 30 06:00 PM - September 30 08:00 PM
PDT: September 30 11:00 AM - September 30 01:00 PM
CEST: September 30 08:00 PM - September 30 10:00 PM
AEST: October 1 04:00 AM - October 1 06:00 AM
Posted on Sep 27, 08:30 PDT
Flexera will be performing Maintenance on Flexera One - IT Asset Management in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 03 11:00 PM - October 04 01:00 AM
PDT: October 03 04:00 PM - October 03 06:00 PM
CEST: October 04 01:00 AM - October 04 03:00 AM
AEST: October 04 10:00 AM - October 04 12:00 PM

Information on the new features and other changes is available from https://docs.flexera.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
Posted on Sep 22, 00:08 PDT
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite US Login
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FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
FlexNet Manager Suite EU Login
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Sep 27, 2021

Unresolved incidents: Flexera One - IT Asset Management North America: Production Release 2021 R1.1, Flexera Community - Customers may have issues when accessing case portal..

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 PDT
Scheduled - Flexera will be performing maintenance in our US and EU instances of IT Visibility. There could be intermittent issues accessing the IT Visibility dashboards during the window below.

UTC: September 23 02:00 PM - September 23 4:00 PM
PDT: September 23 7:00 AM - September 23 9:00 AM
CDT: September 23 09:00 AM - September 23 11:00 AM
AEST: September 24 12:00 AM - September 24 02:00 AM
Sep 21, 08:00 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 01:00 PDT
Scheduled - Flexera will be performing maintenance on Technopedia. Customers could experience intermittent problems accessing the user interface and the API during the window below.

UTC: September 23 08:00 AM - September 23 10:00 AM
PDT: September 23 01:00 AM - September 23 3:00 AM
CDT: September 23 03:00 AM - September 23 05:00 AM
AEST: September 23 06:00 PM - September 23 08:00 PM
Sep 20, 11:09 PDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 13:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 11:01 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2021 R1.1 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 20 06:00 PM - September 20 08:00 PM
PDT: September 20 11:00 AM - September 20 01:00 PM
CEST: September 20 08:00 PM - September 20 10:00 PM
AEST: September 21 04:00 AM - September 21 06:00 AM

Information on the new features and other changes is available from https://docs.flexera.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
Sep 15, 16:31 PDT
Sep 19, 2021
Resolved - Incident Description:
Customers attempting to access ITAM and FlexNet Manager Suite experienced a brief outage.

Priority:

Restoration activity:
Technical staff investigated and have restored services.
Sep 19, 16:44 PDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - Resolved - Technical teams have remediated the issue and confirmed services are now operating normally. This incident is now resolved.
Sep 17, 13:26 PDT
Investigating - Incident Description:
Some features and functions of SaaS Manager may fail to load in the UI.

Priority: 2

Restoration activity:
Technical teams have identified an issue and efforts for remediation are currently underway.
Sep 17, 12:44 PDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:00 PDT
Scheduled - Flexera is performing Maintenance on the SaaS Manager - North America environment. As a result of this maintenance work, some features and functionality may not be available during the maintenance window below:

UTC: September 16 10:00 PM - September 17 12:00 AM
PDT: September 16 3:00 PM - September 16 5:00 PM
CDT: September 16 5:00 PM - September 16 7:00 PM
Sep 13, 09:48 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:00 PDT
Scheduled - Flexera will be performing maintenance in both the US and EU instances of IT Visibility during the maintenance window below. During this time there could be intermittent issues accessing certain IT Visibility functionality related to inventory statistics.

UTC: September 16 2:00 PM - 4:00 PM
PDT: September 16 7:00 AM - 9:00 AM
CEST: September 16 9:00 AM - 11:00 AM
AEST: September 17 12:00 AM - 2:00 AM
Sep 14, 08:33 PDT
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance in the Cloud Management - US-4 environment.

The Cloud Management - US-4 environment will be periodically unavailable during the below maintenance window below:

Dates/Times:
PDT: Wednesday, September 15th, 5 - 7 PM
UTC: Thursday, September 16th, Midnight to 2 AM
AEDT: Thursday, September 16th, 11 AM to 1 PM

As a result of this maintenance work, customers will be unable to access the Cloud Management - US-4 dashboard for short periods during this maintenance window.
Sep 2, 10:49 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:03 PDT
Scheduled - Flexera will be performing Maintenance on the SaaS Manager - Europe environment. As a result of this maintenance work, some features and functionality may not be available during the maintenance window below:

UTC: September 15 06:00 PM - September 15 08:00 PM
PDT: September 15 11:00 AM - September 15 01:00 PM
CEST: September 15 08:00 PM - September 15 10:00 PM
AEST: September 16 04:00 AM - September 16 06:00 AM
Sep 13, 09:46 PDT
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance in the Cloud Management - US-3 environment.

The Cloud Management - US-3 environment will be periodically unavailable during the below maintenance window below:

Dates/Times:
PDT: Tuesday, September 14th, 5 - 7 PM
UTC: Wednesday, September 15th, Midnight to 2 AM
AEDT: Wednesday, September 15th, 11 AM to 1 PM

As a result of this maintenance work, customers will be unable to access the Cloud Management - US-3 dashboard for short periods during this maintenance window.
Sep 2, 10:48 PDT
Sep 13, 2021
Resolved - Technical teams have remediated the issue and confirmed services are now operating normally. Customers should no longer be having issues login into Flexera community. This incident is now resolved.
Sep 13, 12:06 PDT
Update - Technical teams have identified a potential fix and are in process of testing it.
Sep 13, 12:04 PDT
Identified - Incident Description:
Some customers may be unable to log on to Flexera Flexera Community due to a backend authentication issue.

Workaround: Customers may be able to successfully log on by clearing their browser cache and cookies.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.
Sep 13, 02:48 PDT