FlexNet Operations Intermittent Connectivity Issue - October 7, 2019
Update - FlexNet Operations applications recovered from an intermittent outage between 6:12 AM and 6:37 AM Pacific. The following systems were affected. Our teams are continuing to investigate and are closely monitoring the system. We apologize for any inconvenience that this may have caused.

FlexNet Operations ALM Producer Portal
FlexNet Operations ALM End User Portal
FlexNet Embedded License Activation Service
FlexNet Embedded License Usage Service
Oct 15, 08:50 PDT
Update - FlexNet Operations ALM applications remain stable. The team continues to work on code and database optimization and are closely monitoring the system
Oct 11, 10:41 PDT
Monitoring - We have identified and applied a query optimization and we are continuing to closely monitor the applications.
Oct 7, 16:39 PDT
Update - We have identified potentially problematic queries coming into the applications and are investigations tuning options.
Oct 7, 14:06 PDT
Update - While Intermittent database connectivity may recur, we have applied additional restarts and the applications have been functioning normally during the past hour. We continue to investigate the underlying cause of the problems.
Oct 7, 10:21 PDT
Update - Intermittent database connectivity is ongoing, we continue to investigate the underlying cause of the problems.
Oct 7, 07:56 PDT
Update - The application instances have been restarted to re-establish database connection pools and the applications are available. We continue to investigate the issue.
Oct 7, 06:27 PDT
Investigating - We are currently investigating intermittent application connectivity to the FlexNet Operations ALM application instances.
Oct 7, 05:45 PDT
FlexNet Manager Suite Cloud - some customer Licensing positions may be unavailable
Update - Support teams have applied additional performance tuning which has eased the pressure on Batch processing. This has resulted in minimal batch failures over the last 2 days. Support teams are currently working on a permanent solution to fix the underlying issue and we will be progressively rolling out the upgrade to UAT and then PROD over the next two weeks.
Oct 8, 20:02 PDT
Update - As part of our remediation efforts the Batch processor had been paused to allow further investigation - this has resulted in a significant backlog of tasks building up. This backlog may prevent customers from viewing the latest data in FNMS.

We are now resuming the Batch processor in order to process the backlog.
Oct 7, 10:32 PDT
Update - Support teams have identified the performance bottleneck responsible for the batch task failures and are currently planning a significant upgrade to our batch processing capability to remediate the issue. The upgrade is being planned for implementation within the next 7 days.
Oct 3, 16:54 PDT
Identified - Support teams have identified a performance bottleneck responsible for the batch task failures and are currently investigating potential solutions to remediate the issue.
Oct 2, 17:25 PDT
Update - Support teams have installed additional logging tools to assist diagnosing this issue and we are continuing to monitor the environment.
Oct 1, 21:41 PDT
Investigating - An infrastructure issue has been identified which has been intermittently impacting batch processing tasks. This may cause some customers licensing positions to unavailable.

Support are actively investigating this issue.
Oct 1, 18:42 PDT

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FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FlexNet Operations ALM Scheduled Database Maintenance (UAT) Aug 6, 15:00-17:00 PDT
We will be performing scheduled database maintenance in the User Acceptance Testing (UAT) environment. The database will be inaccessible for a portion of this window.
Posted on Aug 1, 16:27 PDT
FlexNet Operations ALM Scheduled Database Maintenance Aug 8, 15:00-17:00 PDT
Scheduled - We will be performing database server maintenance during this window. No service interruption is expected.
Aug 1, 16:07 PDT
FlexNet Operations Scheduled Upgrade (UAT) Oct 10, 02:00-05:30 PDT
We will be performing the scheduled upgrade of FlexNet Operations to 2019 R2 in the User Acceptance Testing (UAT) environment. The application will be inaccessible for a portion of this window.
Posted on Oct 9, 15:49 PDT
System Metrics Month Week Day
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
FlexNet Manager Suite North America: UAT Release 2019 R2
Completed - The scheduled maintenance has been completed.
Oct 13, 23:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 21:19 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 20:33 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: October 14 04:00 AM - October 14 06:00 AM
PDT: October 13 09:00 PM - October 13 11:00 PM
CEST: October 14 06:00 AM - October 14 08:00 AM
AEDT: October 14 03:00 PM - October 14 05:00 PM
Oct 10, 20:30 PDT
FlexNet Manager Suite Europe: UAT Release 2019 R2
Completed - The scheduled maintenance has been completed.
Oct 13, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 20:32 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: October 14 02:00 AM - October 14 04:00 AM
PDT: October 13 07:00 PM - October 13 09:00 PM
CEST: October 14 04:00 AM - October 14 06:00 AM
AEDT: October 14 01:00 PM - October 14 03:00 PM
Oct 10, 20:29 PDT
Oct 12, 2019

No incidents reported.

Oct 10, 2019
FlexNet Operations Emergency Database Maintenance - October 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 PDT
Scheduled - We will be performing necessary database maintenance on the License Fulfillment Service component of FlexNet Operations. The service may be unavailable for a brief period during this window.
Oct 10, 15:31 PDT
FlexNet Operations Reporter Module Maintenance - October 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 13:39 PDT
Scheduled - The FlexNet Operations Reporter module for ALM and LLM will be unavailable during a period of the maintenance window.
Oct 8, 13:31 PDT
Oct 9, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
FlexNet Operations Intermittent Data Display Issues
Resolved - The problem has been identified and resolved. Remediation is on-going and a formal Incident Report will be produced as soon as all details are finalized.
Oct 3, 14:11 PDT
Monitoring - All systems are functioning normally, however we are continuing to monitor activity before considering this issue resolved.

1. We have implemented configuration changes to speed up the replication queues between FlexNet Operations back-office and ESD module. This is helping to make customers' data available to their customers in a more timely manner.

2. We have implemented some database HA configuration changes recommended by our vendor, have seen improved processing times and are continuing to monitor.
Sep 29, 15:09 PDT
Update - We are continuing along our two paths of investigation and remediation:

1. We have implemented configuration changes to speed up the replication queues between FlexNet Operations back-office and ESD module. This is helping to make customers' data available to their customers in a more timely manner.

2. We have implemented some database HA configuration changes recommended by our vendor, have seen improved processing times and are continuing to monitor.
Sep 27, 16:38 PDT
Update - We are currently pursuing two paths of investigation:

1. We are reviewing FlexNet Operations application code for possible issues around sync'ing Electronic Software Delivery data between the FNO back-office and ESD modules.

2. We have opened a high priority Support Case with our database vendor to assist in resolving what appears to be delays in data replication processing amongst the High Availability (HA) peers.
Sep 27, 11:57 PDT
Update - We are continuing to investigate this issue.
Sep 27, 10:23 PDT
Investigating - We are currently investigating a scenario in which the FlexNet Operations applications are intermittently displaying and *not* displaying expected data elements.
Sep 27, 09:37 PDT
Oct 2, 2019
FlexNet Operations Intermittent Connectivity Issue - October 2, 2019
Resolved - This incident has been resolved and the applications functioning normally.
Oct 2, 09:41 PDT
Monitoring - The configuration changes seem to be holding and we are monitoring to ensure the issue is resolved.
Oct 2, 07:52 PDT
Update - We are modifying configurations, restarting systems, and monitoring for results.
Oct 2, 07:38 PDT
Investigating - We are currently investigating intermittent connectivity in the FlexNet Operations applications.
Oct 2, 06:51 PDT
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