Flexera conducts periodic failover tests of the FlexNet Management Suite (FNMS) service to our Disaster Recovery site. We will be performing failover tests for the North American FNMS service Sunday, December 15th from 12PM – 5PM (all times are Pacific).
This window of time gives Flexera a chance to monitor the site to ensure that all failover procedures go smoothly during a time when usage of the service is at a lower level.
These are scenarios where your service could be impacted during this time:
• Our SRE staff will be changing the associated DNS records to failover the service to our Disaster Recovery site. If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Cloud Service, you must include our DR network block 18.104.22.168/24 in your outbound firewall rules.
• The North American FlexNet Management Suite service may have brief service disruptions on Sunday between 12PM and 5PM as the service fails over to our disaster recovery facility and again as we move it back to our Production facility.
• Processing of inventory updates will be delayed during the window.
Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to quickly switch back to our primary data center. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
Dec 2, 15:25 PST