All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

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FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FlexNet Operations ALM Scheduled Database Maintenance (UAT) Aug 6, 15:00-17:00 PDT
We will be performing scheduled database maintenance in the User Acceptance Testing (UAT) environment. The database will be inaccessible for a portion of this window.
Posted on Aug 1, 16:27 PDT
FlexNet Operations ALM Scheduled Database Maintenance Aug 8, 15:00-17:00 PDT
Scheduled - We will be performing database server maintenance during this window. No service interruption is expected.
Aug 1, 16:07 PDT
FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change Oct 1, 11:00-13:00 PDT
POSTPONED! To allow for additional testing time, we have decided to postpone applying the TLS changes in the production environment from the originally scheduled date until October 1, 2019. The updated schedule is included below. Please be sure to carry out any necessary testing in UAT prior to this date.

TLS (Transport Security Layer) is a cryptographic protocol that secures communications over networks. It is the successor of the SSL (Secure Socket Layer) protocol. TLS Version 1.0 was first defined in 1999 and since then has been superseded by newer versions. Due to existing vulnerabilities in TLS 1.0 and 1.1, Flexera will discontinue support for these versions in FlexNet Operations Cloud and FlexNet Connect Cloud using the following schedule:

Production
PDT Tuesday, October 1, 2019, 11:00 AM - 1:00 PM
UTC Tuesday, October 1, 2019, 6:00 PM - 8:00 PM

Production endpoints affected:
FNO LLM Producer Portal - manager.flexnetoperations.com, manager.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

After these dates, browsers or API clients connecting to these endpoints must connect via TLS 1.2. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

UAT was successfully completed on June 11, 2019.

It is especially important for customers to test their FNE clients in UAT before the change is made in Production. FNE clients can communicate with FNO and/or CLS over one of two endpoints; the Enterprise Portal (customer-name.flexnetoperations.com) or the compliance endpoint (customer-name.compliance.flexnetoperations.com).

If you have any questions related to this notification or any difficulties applying the required changes, please do not hesitate to reach out to our support desk. Details to contact Flexera Support can be found here https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720.
Posted on Sep 10, 10:54 PDT
System Metrics Month Week Day
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019
FlexNet Manage Suite Cloud Europe: UAT Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:01 PDT
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the European UAT environment which will result in downtime during a portion of the maintenance window below:

PDT: September 15th 5pm - 7pm
UTC: September 16th 12am - 2am
AEST: September 16th 10am - 12pm
Sep 15, 16:35 PDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
FlexNet Manager Suite Europe: Production Release 2019 R1.6
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2019 R1.6 in the European Production environment.
Sep 11, 15:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:15 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.6 in the European Production environment which will result in downtime during a portion of the maintenance window below:
UTC: September 11 10:15 PM - September 12 12:15 AM
PDT: September 11 03:15 PM - September 11 05:15 PM
CEST: September 12 12:15 AM - September 12 02:15 AM
AEST: September 12 08:15 AM - September 12 10:15 AM
Sep 9, 15:49 PDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
FlexNet Operations Intermittent Connectivity
Resolved - On September 1, a database change was completed to better manage certain inbound queries suspected of causing the performance issue. Since the change, we continued to closely monitor the systems’ progress and have confirmed all indicators point to this issue being resolved. In investigating the root cause of this issue, we identified further optimization that could be made to the code and are targeting this for an upcoming FlexNet Operations LLM release.
Sep 5, 07:32 PDT
Update - Based on the diagnostic information received following the update to 2019 R1.SP2.2 on August 29th, we have made an update to the DB to handle some inbound queries that were causing the high resource utilization on the application servers. This has resulted in significantly improved performance and stability. At this point of time, we continue to investigate what caused the suspect inbound queries. The system has been up 100% for the past 24 hours. We believe all the following open issues are resolved:

* UI sluggishness and general navigation
* Client applications or devices fail to activate
* File uploads via ESD

We will continue to update this page periodically but FlexNet operations is operable, stable, and fully functional.
Sep 1, 11:21 PDT
Update - Flexera Engineering, Database Administration, and Site Reliability Engineering teams are continuing to troubleshoot and investigate the root cause of the intermittent connectivity issues while keeping the applications operable. We will continue to update this page regularly and appreciate your patience.
Aug 31, 10:30 PDT
Update - While FlexNet Operations is currently operable, it is experiencing the following issues with suggested remediation and next steps:

Issues:
* UI sluggishness and general navigation which can be remediated by reloading the page again in a few seconds
* Client applications or devices fail to activate. Usually a retry of the activation call will be successful.
* File uploads via ESD. Using the FTP option to upload is typically more efficient as well as retrying the upload.

The update to production yesterday provided some diagnostic information that our teams are using to help identify the root cause. We will update this page regularly with updates on the situation.
Aug 30, 16:16 PDT
Investigating - All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the cause of the intermittent connectivity issues. Simultaneously, processes are in place to minimize impact and maintain stability as much as possible.

We have experienced some brief outages within the last few hours. Our teams are continuing to monitor and investigate.
Aug 30, 09:40 PDT
Update - The team has updated the production environment with 2019 R1.SP2.2. While this update has not completely resolved the outstanding issue, it has provided additional diagnostic information. The teams will use this information and are continuing to troubleshoot and investigate the root cause of the intermittent connectivity while keeping the applications operable. We will continue to update this page regularly. Thank you for your patience.
Aug 29, 17:03 PDT
Update - All teams are continuing to troubleshoot and investigate the root cause of the intermittent connectivity issues while keeping the applications operable. We will continue to update this page regularly. Thank you for your patience.
Aug 29, 08:29 PDT
Update - All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the cause of the intermittent connectivity issues. Simultaneously, processes are in place to minimize impact and maintain stability as much as possible.

The systems seem to have stabilized over the last couple of hours. The teams continue to monitor and investigate.
Aug 28, 16:16 PDT
Update - Flexera Engineering and SRE teams are continuing to troubleshoot and investigate the root cause of the intermittent connectivity issues while keeping the applications operable. We will continue to update this page regularly and appreciate your patience.
Aug 28, 12:05 PDT
Update - While both FlexNet Operations LLM and ALM are currently operable, they are experiencing the following issues with suggested remediation and next steps:

LLM Issues:
* UI sluggishness and general navigation which can be remediated by reloading the page again in a few seconds
* Client applications or devices fail to activate. Usually a retry of the activation call will be successful.
* File uploads via ESD. Using the FTP option to upload is typically more efficient as well as retrying the upload.

ALM Issue:
* File uploads via ESD. Using the FTP option to upload is typically more efficient as well as retrying the upload.

All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the root cause of the intermittent connectivity issues and will continue to update this page regularly.
Aug 27, 16:26 PDT
Update - The systems continue to be stable and operational since 11 AM PDT and the teams continue to monitor them.

All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the root cause of the intermittent connectivity issues and will continue to update this page regularly.
Aug 26, 15:59 PDT
Update - All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the cause of the intermittent connectivity issues. Simultaneously, an automated process has been put in place to minimize impact and maintain stability as much as possible.

The systems seem to have stabilized over the last couple of hours. The teams continue to monitor and investigate.
Aug 26, 12:03 PDT
Monitoring - All teams - Product Engineering, Database Administration, Site Reliability Engineering - continue to research the cause of the intermittent connectivity issues. Simultaneously, processes are in place to minimize impact and maintain stability as much as possible.

The systems seem to have stabilized over the last couple of hours. The teams continue to monitor and investigate.
Aug 26, 06:25 PDT
Update - The Product Development and DBA teams are continuing to troubleshoot. The SRE team is working through keeping impact to as little disruption as possible with close monitoring pro-active instance manipulation. By actively clearing stale processes and refreshing instances, we are trying to reduce the connection disruption.
Aug 25, 11:04 PDT
Update - Additional configuration changes have been applied in an effort to further stabilize database connectivity.

Root cause and remediation efforts are still underway.
Aug 25, 09:58 PDT
Update - Product Engineering has been engaged to further assist in application troubleshooting
Aug 25, 07:56 PDT
Investigating - The changes applied resolved the issue for a period of time, but the degradation has returned. We continue investigations.
Aug 25, 06:37 PDT
Monitoring - We have re-routed connections from the application servers to the databases and have the desired results. We will continue monitoring to confirm the issue has been resolved.
Aug 25, 05:51 PDT
Investigating - We are currently investigating exceptions encountered in the database re-boot process and are continuing the investigation into other potential causes.
Aug 25, 05:02 PDT
Identified - We have identified a potential cause of the degraded performance on the primary database and are performing an emergency re-boot of the system.
Aug 25, 03:20 PDT
Update - We have now made some configuration changes in an effort to reduce contention and are monitoring the results. Investigation is ongoing.
Aug 25, 02:49 PDT
Update - We have executed a precautionary measure and failed the primary database over the secondary and are monitoring to determine whether there is improvement. We continue to investigate the underlying cause.
Aug 25, 01:57 PDT
Update - We are continuing to investigate this issue.
Aug 25, 00:37 PDT
Investigating - It appears as though the same issue from earlier today has returned. We are experiencing intermittent connectivity issues and investigating.
Aug 24, 23:39 PDT
Monitoring - The applications have remained stable since approximately 10:15 AM PDT this morning. We are continuing our monitoring efforts and investigations into root cause analysis.
Aug 24, 16:06 PDT
Update - The systems have been stable for approximately 40 minutes. We are continuing to monitor and asses root cause of the issue.
Aug 24, 10:49 PDT
Update - The High Availability components have been restarted and appear to be functioning correctly. We are continuing to investigate root cause and remediation approach.
Aug 24, 10:19 PDT
Update - We are continuing to investigate and troubleshoot the issues. The Network Engineering team has verified there are no issues related to network functionality. The DBA team is working through High Availability components to determine if there are any issues leading to disruption.
Aug 24, 09:39 PDT
Update - We are continuing to investigate this issue.
Aug 24, 08:25 PDT
Update - We are experiencing intermittent connectivity issues in the LLM PROD applications. We are currently investigating the cause of the issue. It appears to be related to application connectivity to the database.
Aug 24, 07:35 PDT
Update - The issue appears to be related to database connectivity from the applications. We are investigating the proper course of action.
Aug 24, 06:52 PDT
Update - We are continuing to investigate the issue from both the application and database perspectives.
Aug 24, 06:06 PDT
Update - We are continuing to investigate this issue.
Aug 24, 05:25 PDT
Update - We are continuing to investigate this issue.
Aug 24, 04:50 PDT
Update - We are continuing to investigate this issue.
Aug 24, 04:16 PDT
Update - We are continuing to investigate this issue.
Aug 24, 03:38 PDT
Investigating - We are experiencing intermittent connectivity issues in the LLM PROD applications. We are currently investigating the cause of the issue.
Aug 24, 03:02 PDT
Sep 4, 2019
FlexNet Manager Suite North America: UAT Release 2019 R1.6
Completed - The scheduled maintenance has been completed.
Sep 4, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.6 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 05 12:00 AM - September 05 02:00 AM
PDT: September 04 05:00 PM - September 04 07:00 PM
CEST: September 05 02:00 AM - September 05 04:00 AM
AEST: September 05 10:00 AM - September 05 12:00 PM
Sep 2, 16:15 PDT
FlexNet Manager Suite Europe: UAT Release 2019 R1.6
Completed - The scheduled maintenance has been completed.
Sep 4, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:15 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.6 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: September 04 10:15 PM - September 05 12:15 AM
PDT: September 04 03:15 PM - September 04 05:15 PM
CEST: September 05 12:15 AM - September 05 02:15 AM
AEST: September 05 08:15 AM - September 05 10:15 AM
Sep 2, 16:12 PDT
Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

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