Partial System Outage

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs ? Operational
Flexera One - IT Asset Management - Europe Major Outage
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Major Outage
IT Asset Management - EU Restful APIs ? Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication ? Operational
IT Asset Management - APAC Inventory Upload ? Operational
IT Asset Management - APAC Login Page ? Operational
IT Asset Management - APAC Batch Processing System ? Operational
IT Asset Management - APAC Business Reporting ? Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com ? Operational
beta.api.flexera.com ? Operational
Flexera One – APIs – Europe Operational
api.flexera.eu ? Operational
beta.api.flexera.eu ? Operational
Flexera One – APIs – APAC Operational
api.flexera.au ? Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation ? Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Software Vulnerability Research Disaster Recovery Test Jul 19, 2025 05:00-09:00 PDT

Flexera conducts periodic failover tests of the Software Vulnerability Research (SVR) service. We will be performing failover tests on Saturday, July 19th from 5 AM – 9 AM PDT. The Software Vulnerability Research service may have brief service outage during the following window as the service fails over to a different Availability Zone:

Dates/Times:
CDT: 2025-07-19 07:00 -- 11:00
PDT: 2025-07-19 05:00 -- 09:00
UTC: 2025-07-19 12:00 -- 16:00
AEST: 2025-07-19 22:00 -- 2025-07-20 02:00
IST: 2025-07-19 17:30 -- 21:30

Our SRE Team has a detailed plan to test our automated failover capabilities. If you notice any issues during the failover period or after the activity, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
Posted on Jul 16, 2025 - 22:36 PDT

Scheduled Maintenance Notification – Self Service, CWF, and CMP Environments for US4 and US3 Jul 19, 2025 06:00-10:00 PDT

Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US4 and US3 regions.

Affected Environments:
CWF
Self-Service (US3 & US4)
Cloud Management Platform(CMP)

Maintenance Window:
PDT : July 19th, 06:00 AM - 10:00 AM
UTC : July 19th, 01:00 PM - 05:00 PM
IST : July 19th, 06:30 PM - 10:30 PM
AEST : July 19th - 20th , 11:00 PM - 03:00 AM
CDT : July 19th, 08:00 AM - 12:00 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with Self-Service, CWF consoles, CMP, and Flexera One Automation.


We appreciate your understanding and patience during this maintenance window.
Posted on Jul 09, 2025 - 02:06 PDT

Scheduled Maintenance: Flexera One - IT Visibility - US Jul 21, 2025 00:00-02:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 21 00:00 am - 02:00 am
CDT: July 21 02:00 am - 04:00 am
CEST: July 21 09:00 am - 11:00 am
AEST: July 21 05:00 pm - 07:00 pm
UTC: July 21 07:00 am - 09:00 am
EDT: July 21 03:00 am - 05:00 am
IST: July 21 12:30pm - 02:30pm
Posted on Jul 18, 2025 - 02:42 PDT

Scheduled Maintenance: Flexera One - IT Visibility - APAC Jul 21, 2025 09:00-11:00 PDT

Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 21 09:00 am - 11:00 am
CDT: July 21 11:00 am - 01:00 pm
CET: July 21 05:00 pm - 07:00 pm / CEST: July 21 06:00pm - 08:00pm
AEST: July 22 02:00 am - 04:00 am
UTC: July 21 04:00pm - 06:00pm
EDT: July 21 12:00 pm - 02:00 pm
IST: July 21 09:30pm - 11:30pm
Posted on Jul 18, 2025 - 02:46 PDT

Scheduled Maintenance: Flexera One - IT Visibility - EU Jul 21, 2025 09:15-11:15 PDT

Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 21 09:15 am - 11:15 am
CDT: July 21 11:15 am - 01:15 pm
CET: July 21 05:15 pm - 07:15 pm / CEST: July 21 06:15pm - 08:15pm
AEST: July 22 02:15 am - 04:15 am
UTC: July 21 04:15pm - 06:15pm
EDT: July 21 12:15 pm - 02:15 pm
IST: July 21 09:45pm - 11:45pm
Posted on Jul 18, 2025 - 02:47 PDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - This maintenance has been cancelled.
Jul 17, 00:21 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 17 09:15 am - 11:15 am
CDT: July 17 11:15 am - 01:15 pm
CET: July 17 05:15 pm - 07:15 pm / CEST: July 17 06:15pm - 08:15pm
AEST: July 18 02:15 am - 04:15 am
UTC: July 17 04:15pm - 06:15pm
EDT: July 17 12:15 pm - 02:15 pm
IST: July 17 09:45pm - 11:45pm
Jul 14, 21:54 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - This maintenance has been cancelled.
Jul 17, 00:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 17 09:00 am - 11:00 am
CDT: July 17 11:00 am - 01:00 pm
CET: July 17 05:00 pm - 07:00 pm / CEST: July 17 06:00pm - 08:00pm
AEST: July 18 02:00 am - 04:00 am
UTC: July 17 04:00pm - 06:00pm
EDT: July 17 12:00 pm - 02:00 pm
IST: July 17 09:30pm - 11:30pm
Jul 14, 21:53 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - This maintenance has been cancelled.
Jul 17, 00:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:01 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 17 00:00 am - 02:00 am
CDT: July 17 02:00 am - 04:00 am
CEST: July 17 09:00 am - 11:00 am
AEST: July 17 05:00 pm - 07:00 pm
UTC: July 17 07:00 am - 09:00 am
EDT: July 17 03:00 am - 05:00 am
IST: July 17 12:30pm - 02:30pm
Jul 14, 21:51 PDT
Jul 16, 2025
Flexera One - IT Asset Management North America: UAT Release 2025R1.1
Completed - The scheduled maintenance has been completed.
Jul 16, 21:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1.1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 17 02:00 AM - July 17 04:00 AM
PDT: July 16 07:00 PM - July 16 09:00 PM
CEST: July 17 04:00 AM - July 17 06:00 AM
AEST: July 17 12:00 PM - July 17 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 14, 12:11 PDT
Flexera One - IT Asset Management Europe: UAT Release 2025R1.1
Completed - The scheduled maintenance has been completed.
Jul 16, 13:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1.1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 16 06:00 PM - July 16 08:00 PM
PDT: July 16 11:00 AM - July 16 01:00 PM
CEST: July 16 08:00 PM - July 16 10:00 PM
AEST: July 17 04:00 AM - July 17 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 14, 12:00 PDT
Flexera One - IT Asset Management Australia: UAT Release 2025R1.1
Completed - The scheduled maintenance has been completed.
Jul 16, 11:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R1.1 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: July 16 04:00 PM - July 16 06:00 PM
PDT: July 16 09:00 AM - July 16 11:00 AM
CEST: July 16 06:00 PM - July 16 08:00 PM
AEST: July 17 02:00 AM - July 17 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 14, 11:57 PDT
Emergency Maintenance Required on the Technopedia
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:30 PDT
Scheduled - Flexera will be conducting some emergency upgrades and maintenance on our Technopedia API-related services.
All Services will be unavailable during the maintenance window below:

PDT : July 16th Wednesday, 5:30 AM to 6:30 AM
UTC : July 16th Wednesday, 12:30 PM to 13:30 PM
IST : July 16th Wednesday, 6:00 PM to 7:00 PM
CT: July 16th, Wednesday, 7:30 AM to 8:30 AM
AEST: July 16th Wednesday, 10:30 PM to 11:30 PM

As a result of this maintenance work, Customers will be unable to download catalog or software updates. In addition, the Technopedia API Service v1 (TAPI v1) will be unavailable.
Components:
Impacted services will be Technopedia Update Services.
You will be informed once this is complete.
Jul 16, 05:21 PDT
Spot Ocean AWS-All regions- Degraded performance for interruptions recovery
Resolved - Our technical team promptly identified the cause of the issue and developed a fix. Once implemented, this fix successfully resolved the issue and restored performance to normal levels.
Jul 16, 06:22 PDT
Identified - Incident Description:
We are currently investigating an issue related to degraded performance in the Spot Ocean AWS service during the recovery process from recent interruptions. As a result, some customers may experience slowness or delays in service performance.

Priority: P2

Restoration Activity:
Our teams have identified the root cause and are actively working on implementing a fix. We will continue to provide updates as progress is made and service performance is restored.
Jul 16, 05:55 PDT
Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Jul 16, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

Dates/Times:
IST: Jul 16 11:00
UTC: Jul 16 05:30
PDT: Jul 15 22:30
CEST: Jul 16 07:30
AEST: Jul 16 15:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 11, 03:58 PDT
Jul 15, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Jul 15, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

Dates/Times:
IST: Jul 16 10:00
UTC: Jul 16 04:30
PDT: Jul 15 21:30
CEST: Jul 16 06:30
AEST: Jul 16 14:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 11, 04:02 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Jul 15, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

Dates/Times:
IST: Jul 16 09:00
UTC: Jul 16 03:30
PDT: Jul 15 20:30
CEST: Jul 16 05:30
AEST: Jul 16 13:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 11, 04:05 PDT
Scheduled Maintenance - Flexera One - NA
Completed - The scheduled maintenance has been completed.
Jul 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 PDT
Scheduled - Flexera One (NAM) Automation Credentials, Credentials API, and Policy Customizations API will be unavailable during the below maintenance window below:

Dates/Times:
PDT: July 15 05:00PM - 06:00PM
CDT: July 15 07:00PM - 08:00PM
CEST: July 16 02:00AM - 03:00AM
AEST: July 16 10:00AM - 11:00AM
UTC: July 16 12:00AM - 01:00PM

As a result of this maintenance work, customers will be unable to access Automation Credentials in Flexera One as well as the Credentials and the Policy Customizations APIs during this period.
Jul 7, 16:29 PDT
Jul 14, 2025
Scheduled Maintenance - Flexera One - Asia Pacific (APAC)
Completed - The scheduled maintenance has been completed.
Jul 14, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 09:00 PDT
Scheduled - Flexera One (APAC) Automation Credentials, Credentials API, and Policy Customizations API will be unavailable during the below maintenance window below:
Dates/Times:
PDT: July 14 09:00 am - 10:00 am
CDT: July 14 11:00 am - 12:00 pm
CET: July 14 05:00 pm - 06:00 pm / CEST: July 14 06:00pm - 07:00pm
AEST: July 15 02:00 am - 03:00 am
UTC: July 14 04:00pm - 05:00pm
EDT: July 14 12:00 pm - 01:00 pm
IST: July 14 09:30pm - 10:30pm
As a result of this maintenance work, customers will be unable to access Automation Credentials in Flexera One as well as the Credentials and the Policy Customizations APIs during this period.
Jul 9, 02:15 PDT
Flexera One Platform - NA - Service Degradation
Resolved - Issue Description: Our teams earlier identified an issue that caused a brief service degradation impacting customers in the North America region. As a result, affected users may have experienced difficulty accessing the Flexera One platform during this time.

Priority: P1

Restoration Activity: Our technical teams quickly identified the root cause and performed a failover to restore normal operations. Service availability has been fully restored, and all systems are functioning as expected. We will continue to monitor the platform closely.
Jul 14, 05:09 PDT
Scheduled Maintenance - Flexera Documentation Site
Completed - The scheduled maintenance has been completed.
Jul 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 00:00 PDT
Scheduled - Flexera documentation site (docs.flexera.com) is scheduled for server maintenance and may be temporarily unavailable for up to 30 minutes on July 14th. The specific timing of this brief downtime will occur within the maintenance window outlined below.

Maintenance Window:
UTC: 7:00 AM - 10:00 AM
IST: 12:30 PM - 3:30 PM
PST: 12:00 AM - 3:00 AM
AEST: 5:00 PM - 8:00 PM
CEST: 9:00 AM - 12:00 PM
EDT: 3:00 AM - 6:00 AM
Jul 11, 13:41 PDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Jul 10, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:15 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 10 09:15 am - 11:15 am
CDT: July 10 11:15 am - 01:15 pm
CET: July 10 05:15 pm - 07:15 pm / CEST: July 10 06:15pm - 08:15pm
AEST: July 11 02:15 am - 04:15 am
UTC: July 10 04:15pm - 06:15pm
EDT: July 10 12:15 pm - 02:15 pm
IST: July 10 09:45pm - 11:45pm
Jul 7, 05:13 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Jul 10, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 10 09:00 am - 11:00 am
CDT: July 10 11:00 am - 01:00 pm
CET: July 10 05:00 pm - 07:00 pm / CEST: July 10 06:00pm - 08:00pm
AEST: July 11 02:00 am - 04:00 am
UTC: July 10 04:00pm - 06:00pm
EDT: July 10 12:00 pm - 02:00 pm
IST: July 10 09:30pm - 11:30pm
Jul 7, 05:17 PDT
Scheduled Maintenance: Flexera One - IT Visibility - US
Completed - The scheduled maintenance has been completed.
Jul 10, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:00 PDT
Scheduled - Flexera will be performing updates to the Power BI data models and reports on the US instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted. Power BI reports may either not display the most up-to-date data or may fail to load entirely during this period.

PDT: July 10 00:00 am - 02:00 am
CDT: July 10 02:00 am - 04:00 am
CEST: July 10 09:00 am - 11:00 am
AEST: July 10 05:00 pm - 07:00 pm
UTC: July 10 07:00 am - 09:00 am
EDT: July 10 03:00 am - 05:00 am
IST: July 10 12:30pm - 02:30pm
Jul 7, 05:09 PDT
Jul 9, 2025
Flexera One Platform - APAC- Service Degradation
Resolved - Our teams have successfully updated the configuration, resolving the issue. All verifications have been completed successfully, confirming that the issue is now resolved.
Jul 9, 20:23 PDT
Identified - Our teams have determined that an outdated configuration is the root cause of the issue and are actively working to resolve it. We will share further updates as they become available.
Jul 9, 19:14 PDT
Investigating - Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the APAC region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.
Jul 9, 18:04 PDT
Flexera One - IT Visibility - NA - Dashboard Access Issues
Resolved - The issue affecting IT Visibility dashboards in the North America region has been resolved.

Our investigation confirmed that the problem was related to a configuration change in that region. The change has been addressed, and access to dashboards has been restored. Dashboards in other regions were unaffected.
Jul 9, 17:17 PDT
Update - Our investigation is ongoing. The service provider has shared an initial observation that the issue may be related to authentication headers missing from incoming requests. We are continuing to investigate this on our side to validate the finding and determine the underlying cause. We will provide further updates as more information becomes available.
Jul 9, 16:03 PDT
Investigating - Incident Description: We are currently investigating an issue affecting IT Visibility (ITV) dashboards, potentially impacting a limited set of customers in the North America region. Affected customers may experience issues loading dashboards. Other ITV functionalities, including Power BI dashboards, remain accessible.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and reviewing access for affected customers. Initial findings suggest the issue is limited to legacy dashboard access for a small number of organizations. We are collaborating internally and working with our service provider to identify the root cause. Further updates will be provided as more information becomes available.
Jul 9, 15:03 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Jul 9, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:30 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the APAC production environment for two hours starting at the time below:

IST: Jul 9 20:00
UTC: Jul 9 14:30
PDT: Jul 9 07:30
CEST: Jul 9 16:30
AEDT: Jul 10 00:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 6, 22:59 PDT
Scheduled Maintenance: Flexera One - IT Visibility - EU
Completed - The scheduled maintenance has been completed.
Jul 9, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 23:09 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the EU production environment for two hours starting at the time below:

IST: Jul 9 12:00
UTC: Jul 9 06:30
PDT: Jul 8 23:30
CEST: Jul 9 08:30
AEDT: Jul 9 16:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 8, 23:30 PDT
Scheduled Maintenance: Flexera One - IT Visibility - NAM
Completed - The scheduled maintenance has been completed.
Jul 9, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:31 PDT
Scheduled - Flexera will be performing maintenance on IT Visibility in the NAM production environment for two hours starting at the time below:

IST: Jul 9 13:00
UTC: Jul 9 07:30
PDT: Jul 9 00:30
CEST: Jul 9 09:30
AEDT: Jul 9 17:30

During the scheduled maintenance period, all customer-facing pages will remain accessible. However, please note that IT Visibility data API access might be unavailable briefly.
Jul 6, 23:12 PDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025
Emergency Maintenance – Flexera One – Europe (EU)
Completed - The scheduled maintenance has been completed.
Jul 7, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 PDT
Scheduled - Flexera One (EU) Normalization Services API, Flexera Credentials API, and Policy Customizations API will be unavailable during the emergency maintenance window below:

Dates/Times:
PDT: July 7th 12:00 PM - 1:00 PM
CDT: July 7th 2:00 PM - 3:00 PM
CEST: July 7th 9:00 PM - 10:00 PM
AEST: July 8th 5:00 AM - 6:00 AM
UTC: July 7th 7:00 PM - 8:00 PM

As a result of this maintenance work, customers may be briefly unable to access Automation Credentials in Flexera One, as well as the Credentials and Policy Customizations APIs during this period.
Jul 7, 10:41 PDT
Flexera One Platform - EU- Service Degradation
Postmortem - Read details
Jul 15, 20:42 PDT
Resolved - This incident has been resolved.
Jul 7, 01:03 PDT
Monitoring - Our teams have restarted some infrastructure components, which appear to have resolved the issue. We continue to monitor the platform for stability before declaring this as restored.
Jul 7, 00:34 PDT
Investigating - Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the EU region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses
Jul 7, 00:26 PDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Flexera One Platform - NA - Service Degradation
Postmortem - Read details
Jul 15, 20:13 PDT
Resolved - Services have been fully restored, and the platform is operating normally. Our teams are reviewing the incident to identify opportunities for improvement and prevent similar occurrences in the future. We will conduct a full retrospective in the coming days as part of our commitment to continuous improvement.
Jul 5, 09:29 PDT
Monitoring - Services are now back online, and customers should be able to access the platform as expected. Our teams are continuing to investigate the incident to confirm stability and identify the root cause. Further
Jul 5, 09:06 PDT
Update - Our teams are investigating the cause of the service degradation and are working on rerouting traffic as part of our efforts to restore functionality. We are taking steps to minimize customer impact while continuing to pursue a complete resolution. Further updates will be shared as progress continues.
Jul 5, 08:56 PDT
Investigating - Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.
Jul 5, 08:11 PDT
Scheduled Maintenance Notification – Self Service, CWF, and CMP Environments for US4 and US3
Completed - The scheduled maintenance has been completed.
Jul 5, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:00 PDT
Scheduled - Flexera will be conducting scheduled maintenance on the Self Service, CWF, and Cloud Management Platform (CMP) environments for US4 and US3 regions.

Affected Environments:
Self-Service (US3 & US4)
CWF
Cloud Management Platform(CMP)

Maintenance Window:
PDT : July 5th , 06:00 AM - 08:00 AM
UTC : July 5th , 01:00 PM - 03:00 PM
IST : July 5th , 06:30 PM - 08:30 PM
AEDT: July 5th - 6th , 11:00 PM - 01:00 AM

Impact:
During this time, users may experience intermittent issues with the Self Service and CWF consoles, CMP, and Flexera One Automation.

Post maintenance instructions for customers:

Customers utilizing SSO for CM/Self-Service login must update their SAML configurations with the new certificate.
The updated certificate can be accessed from the Rightscale documentation: https://docs.rightscale.com/platform/guides/configuring_sso/#overview

** Important: Please ensure the certificate is downloaded only after the successful completion of the maintenance window.**


We appreciate your understanding and patience during this maintenance window.
Jun 13, 03:41 PDT
Jul 4, 2025

No incidents reported.

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