Flexera Support Cases - Delayed or Failed Email Notifications for Case Updates
Monitoring - Our teams have implemented corrective measures and are observing positive results. Initial validation testing has been successful, indicating that the mitigation actions are effective. We will continue to closely monitor the service to ensure ongoing stability and will provide further updates as they become available.
Aug 12, 2026 - 06:50 PDT
Update - Our teams continue working toward a resolution. Additional investigation and coordination with the appropriate teams are underway to restore normal email flow. We will provide further updates as more information becomes available.
Aug 10, 2026 - 03:10 PDT
Update - Our teams continue to work toward a resolution. During the ongoing investigation, we identified that in some instances emails from Flexera may be being blocked by SharePoint. Addressing this issue requires additional investigation and coordination with the relevant parties to ensure the appropriate corrective actions are taken. We will continue to provide updates as more information becomes available.
Aug 08, 2026 - 03:48 PDT
Identified - Our teams have identified the cause of the issue and are currently working to resolve it.
Aug 07, 2026 - 05:28 PDT
Investigating - Issue Description: Our teams have identified that some Flexera customers' email systems are rejecting emails sent containing notifications of updates on Flexera Support cases.


Priority: P3

Restoration Activity:
Technical teams are actively investigating the issue.
In the meantime, please login to the Flexera Community and use the Support Case portal at https://community.flexera.com/s/case/Case/Default to review case status and check for any updates.
Aug 06, 2026 - 21:55 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Software Vulnerability Research Aug 16, 2026 22:30 - Aug 17, 2026 00:30 PDT

Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).
Software Vulnerability Research will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-08-17 00:30 – 02:30
PDT: 2026-08-16 22:30 – 00:30
UTC: 2026-08-17 05:30 – 07:30
AEST: 2026-08-17 15:30 – 17:30
IST: 2026-08-17 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Posted on Aug 09, 2026 - 22:18 PDT

Scheduled Maintenance - Software Vulnerability Manager Aug 17, 2026 22:30 - Aug 18, 2026 00:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 2026 - 02:32 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-08-18 00:30 – 02:30
PDT: 2026-08-17 22:30 – 00:30
UTC: 2026-08-18 05:30 – 07:30
AEST: 2026-08-18 15:30 – 17:30
IST: 2026-08-18 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Aug 09, 2026 - 22:16 PDT

Scheduled maintenance - Snow Atlas - Australia region Aug 21, 2026 13:00 - Aug 22, 2026 19:00 PDT

Maintenance will be performed on Snow Atlas production cluster across Australia-hosted environments as part of the database migration activity.

Impact:
Applications using the respective database cluster may experience temporary unavailability or intermittent service interruptions during the migration. Once the migration is completed, services are expected to resume normal operation.

Dates/Times:

IST: August 22, 01:30 AM - August 23, 7:30 AM
UTC: August 21, 08:00 PM – August 23, 02:00 AM
EDT: August 21, 04:00 PM – August 22, 10:00 PM
Sweden Time (CEST): August 21, 10:00 PM – August 23, 04:00 AM
AEST: August 22, 06:00 AM – August 23, 12:00 PM
PDT: 21 August, 1:00 PM - 22 August, 7:00 PM
Posted on Aug 09, 2026 - 22:25 PDT

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

Flexera One – IT Asset Management – EU – Reconciliation Failures
Resolved - Following extended monitoring, our teams have confirmed that the platform has remained stable and no recurrence of the issue has been observed since the remediation actions were completed. Reconciliation processing continues to operate normally, connectivity with the Reconcile service remains healthy, and all validation checks have been successful.

Based on the sustained stability of the environment and the absence of any further failures, this incident has been resolved
Aug 12, 22:57 PDT
Update - We are continuing to monitor for any further issues.
Aug 12, 20:27 PDT
Monitoring - Our teams identified a configuration issue introduced during the completion of a standard release earlier today, which prevented an instance from successfully communicating with the Reconcile service.

The affected instance's configuration process was successfully re-executed, restoring the required settings and re-establishing connectivity with the Reconcile service. Validation testing confirmed normal service operation, and reconciliation processing has resumed successfully. The environment remains under monitoring to ensure continued stability.
Aug 12, 20:27 PDT
Investigating - Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.

Priority: P2

Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Aug 12, 18:08 PDT
Flexera One - IT Asset Management Europe: Production Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 12, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: August 12 06:00 PM - August 12 08:00 PM
PDT: August 12 11:00 AM - August 12 01:00 PM
CEST: August 12 08:00 PM - August 12 10:00 PM
AEST: August 13 04:00 AM - August 13 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 10, 09:10 PDT
Flexera One - IT Asset Management Australia: Production Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 12, 10:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: August 12 04:00 PM - August 12 06:00 PM
PDT: August 12 09:00 AM - August 12 11:00 AM
CEST: August 12 06:00 PM - August 12 08:00 PM
AEST: August 13 02:00 AM - August 13 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Aug 10, 08:33 PDT

Aug 11, 2026

Flexera One - Cloud Cost Optimization (CCO) - NAM - Service Degradation
Resolved - Following a period of monitoring, services have remained stable and no further issues have been observed.

This incident is now considered resolved.
Aug 11, 13:26 PDT
Monitoring - The configuration changes have been deployed, and the affected service components are now operating with the intended resource configuration. Our technical teams have observed recovery of the impacted Cloud Cost Optimization (CCO) functionality in the North America region and are performing final validation to confirm service stability.

We will continue to monitor the environment closely and provide a further update once validation activities are complete.
Aug 11, 11:08 PDT
Identified - Our investigation has identified the issue affecting certain Cloud Cost Optimization (CCO) functionality in the North America region. Following a recent service migration, some application components were not operating with the expected resource configuration, resulting in certain requests failing to complete and impacted pages remaining in a continuous loading state.

Our technical teams have implemented configuration changes to restore the appropriate resource allocation for the affected services and are currently deploying those changes. We are monitoring recovery and validating service functionality as the update takes effect.

We will provide additional updates as progress continues.
Aug 11, 10:48 PDT
Investigating - Incident Description: We are investigating an issue affecting Cloud Cost Optimization (CCO) services in the North America (NAM) region. Customers may experience pages failing to load, prolonged loading behavior, or difficulty accessing certain Cloud Cost Optimization functionality within Flexera One.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal service. Current efforts are focused on identifying the cause of the degradation and validating corrective actions. We will provide additional updates as more information becomes available.
Aug 11, 10:26 PDT

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Aug 7, 2026

Aug 6, 2026

Aug 5, 2026

Flexera One - IT Asset management - APAC - Data loading failures/slowness
Resolved - Incident Description: Our teams identified a service disruption affecting a subset of Flexera One IT Asset Management (ITAM) customers in the APAC Production environment from 4 August 2026, 04:04 AM PDT to 04:25 AM PDT . During the affected period, a subset of our customers experienced intermittent slowness, service unresponsiveness, or data loading failures within the platform.

Priority: P2

Restoration Activity: Our technical teams investigated the issue and determined that an unexpected database resource exhaustion condition occurred during the affected period. The condition subsequently self-corrected, allowing affected services to recover and return to normal operation. Post-incident validation confirmed that platform operations are performing as expected. We are conducting a detailed review of the incident and evaluating additional safeguards, capacity controls, and monitoring improvements to further reduce the likelihood of similar events in the future.
Aug 5, 01:28 PDT

Aug 4, 2026

Flexera One- IT Asset management - EU - Inventory upload and Beacon communication issues
Resolved - The environment has returned to normal operating levels. Inventory processing and beacon communications are stable, and backlog has returned to expected thresholds.

The platform remains healthy, with continued monitoring confirming sustained stability. Additional details on the root cause, restorative actions, and long-term improvement initiatives will be shared in a post-mortem report following validation of the findings.
Aug 4, 04:09 PDT
Update - Service recovery remains on track, with mitigation measures continuing to be effective. Inventory processing is functioning successfully, and the backlog has been reduced significantly, bringing volumes closer to normal levels. Our teams continue to monitor the environment and process the remaining backlog to complete recovery. Further updates will be provided as appropriate.
Aug 4, 00:02 PDT
Update - Mitigation actions remain effective, and inventory processing is continuing successfully. We are actively monitoring recovery progress and working through the remaining backlog to ensure all processing is completed successfully. We will continue to provide updates as recovery efforts progress.
Aug 3, 10:09 PDT
Update - We are continuing to monitor for any further issues.
Aug 3, 03:40 PDT
Monitoring - Our teams have identified a recent configuration change as the likely cause of the issue. The configuration has since been rolled back, and we are observing service recovery across the affected components, with platform functionality gradually returning to expected levels. The teams remain actively engaged in monitoring the environment to validate full recovery, ensure platform stability, and quickly address any residual impacts.
Aug 3, 03:40 PDT
Update - During the ongoing investigation, our teams identified that the issue may also be impacting beacon communications with the Flexera One EU Production environment. As a result, additional operations that rely on beacon-to-platform communication may be affected. The team continues to investigate the underlying cause, assess the full scope of impact, and work towards implementing a resolution as quickly as possible.
Aug 3, 02:38 PDT
Update - Our teams continue to actively investigate the issue and are conducting a detailed review of system logs and diagnostics to further identify and confirm the underlying root cause. We will provide additional updates as more information becomes available.
Aug 3, 01:10 PDT
Investigating - Incident Description: We are currently investigating an issue affecting inventory package (*.zip) uploads in the Europe region for Flexera One IT Asset Management. Customers attempting to upload specific inventory packages may encounter errors, resulting in failed inventory uploads and delays in inventory data processing.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.
Aug 2, 23:56 PDT

Aug 3, 2026

Flexera One - IT Asset Management North America: UAT Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 3, 20:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 04 02:00 AM - August 04 04:00 AM
PDT: August 03 07:00 PM - August 03 09:00 PM
CEST: August 04 04:00 AM - August 04 06:00 AM
AEST: August 04 12:00 PM - August 04 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 31, 08:56 PDT
Flexera One - IT Asset Management Europe: UAT Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 3, 14:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 03 06:00 PM - August 03 08:00 PM
PDT: August 03 11:00 AM - August 03 01:00 PM
CEST: August 03 08:00 PM - August 03 10:00 PM
AEST: August 04 04:00 AM - August 04 06:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 31, 08:56 PDT
Flexera One - IT Asset Management Australia: UAT Release 2026R1.2
Completed - The scheduled maintenance has been completed.
Aug 3, 10:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 09:07 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.2 in the Australian UAT environment which will result in downtime during a portion of the maintenance window below:

UTC: August 03 04:00 PM - August 03 06:00 PM
PDT: August 03 09:00 AM - August 03 11:00 AM
CEST: August 03 06:00 PM - August 03 08:00 PM
AEST: August 04 02:00 AM - August 04 04:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Jul 31, 08:54 PDT

Aug 2, 2026

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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