Flexera System Status Dashboard Status

CMP - Cloud Management RightNet Shard 3 system degraded

Investigating - We are currently investigating an incident affecting Rightscript executions an audits on some accounts in Shard 3.
Jan 18, 06:11 PST

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

The following cloud products have moved to our Revenera System Status Dashboard:

FlexNet Operations ALM
FlexNet Operations LLM
FlexNet Connect
Usage Intelligence

FlexNet Manager Suite - North America Operational

FlexNet Manager Suite US Beacon Communication Operational

FlexNet Manager Suite US Inventory Upload Operational

FlexNet Manager Suite US Login Page Operational

FlexNet Manager Suite US Batch Processing System Operational

FlexNet Manager Suite US Business Reporting Operational

FlexNet Manager Suite - Europe Operational

FlexNet Manager Suite EU Beacon Communication Operational

FlexNet Manager Suite EU Inventory Upload Operational

FlexNet Manager Suite EU Login Page Operational

FlexNet Manager Suite EU Batch Processing System Operational

FlexNet Manager Suite EU Business Reporting Operational

Cloud Management Degraded Performance

Cloud Management Dashboard - Shard 3 Degraded Performance

Cloud Management Dashboard - Shard 4 Operational

Self-Service - Shard 3 Degraded Performance

Self-Service - Shard 4 Operational

Governance Operational

Optima Operational

Cloudscape Operational

Software Vulnerability Manager Operational

Software Vulnerability Manager Web Portal Operational

Software Vulnerability Manager Agent Interface Operational

SaaS Manager Operational

Software Vulnerability Research Operational

IT Visibility Operational

Technopedia Login Page Operational

Technopedia API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

FlexNet Manager Suite US: Production Maintenance Jan 21, 18:00-20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:52 PST

Scheduled - Note: We have postponed the maintenance to next week at the same time.

Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the US-PROD environment which will result in downtime during a portion of the maintenance window below
UTC: Fri Jan 22 02:00:00 UTC 2021 - Fri Jan 22 04:00:00 UTC 2021
PDT: Thu Jan 21 18:00:00 PST 2021 - Thu Jan 21 20:00:00 PST 2021
CEST: Fri Jan 22 04:00:00 EET 2021 - Fri Jan 22 06:00:00 EET 2021
AEST: Fri Jan 22 13:00:00 AEDT 2021 - Fri Jan 22 15:00:00 AEDT 2021
Jan 21, 13:04 PST

FlexNet Manager Suite US: UAT Maintenance Jan 21, 18:00-20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:51 PST

Scheduled - Note: We have postponed the maintenance to next week at the same time.

Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the US-UAT environment which will result in downtime during a portion of the maintenance window below
UTC: Fri Jan 22 02:00:00 UTC 2021 - Fri Jan 22 04:00:00 UTC 2021
PDT: Thu Jan 21 18:00:00 PST 2021 - Thu Jan 21 20:00:00 PST 2021
CEST: Fri Jan 22 04:00:00 EET 2021 - Fri Jan 22 06:00:00 EET 2021
AEST: Fri Jan 22 13:00:00 AEDT 2021 - Fri Jan 22 15:00:00 AEDT 2021
Jan 21, 13:04 PST

System Metrics Month Week Day

FlexNet Manager Suite US Beacon Communications

Fetching

FlexNet Manager Suite US Inventory Uploads

Fetching

FlexNet Manager Suite US Login

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FlexNet Manager Suite EU Beacon Communications

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FlexNet Manager Suite EU Inventory Uploads

Fetching

FlexNet Manager Suite EU Login

Fetching

Software Vulnerability Research

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Software Vulnerability Manager Web Portal

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Software Vulnerability Manager Agent Interface

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Past Incidents

Jan 18, 2021

Unresolved incident: CMP - Cloud Management RightNet Shard 3 system degraded.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

FlexNet Manager Suite - US Production - Batch Processing Delays

Resolved - Incident Description:
An issue has been identified which has impacted batch processing tasks causing delays to Import and License Reconciliation tasks. This may cause some customers licensing positions to be out of date by up to a day.

Priority: 2

Impact Start: Wednesday 9:30 am PST
Incident Start: Wednesday 9:30 am PST
incident End: Thursday 10:00 am PST

Restoration activity:
Engineering reverted a Hotfix restoring services in the North American production environment.
Jan 14, 10:38 PST

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

Cloud Management and Self-Service shard 4 system degradation

Resolved - The incident was related to one the main databases. The service has been restored.
Jan 8, 09:44 PST

Investigating - We have identified in the infrastructure running Cloud Management and Self-Service in shard 4 and it is already being worked and addressed.
Jan 8, 09:39 PST

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

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