All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2019 Operational
Software Vulnerability Manager 2019 Web Portal ? Operational
Software Vulnerability Manager 2019 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Data Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera conducts periodic failover tests of the FlexNet Management Suite (FNMS) service to our Disaster Recovery site. We will be performing failover tests for the North American FNMS service Sunday, December 15th from 12PM – 5PM (all times are Pacific).

This window of time gives Flexera a chance to monitor the site to ensure that all failover procedures go smoothly during a time when usage of the service is at a lower level.

These are scenarios where your service could be impacted during this time:

• Our SRE staff will be changing the associated DNS records to failover the service to our Disaster Recovery site. If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Cloud Service, you must include our DR network block 64.27.162.0/24 in your outbound firewall rules.

• The North American FlexNet Management Suite service may have brief service disruptions on Sunday between 12PM and 5PM as the service fails over to our disaster recovery facility and again as we move it back to our Production facility.

• Processing of inventory updates will be delayed during the window.

Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to quickly switch back to our primary data center. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Flexera. As always, we welcome your feedback. If you have any questions or concerns about the above information, please let your Customer Success Manager, Project Manager, or our Support team know.
Posted on Dec 2, 15:25 PST
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2019 Web Portal
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Software Vulnerability Manager 2019 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version R2.1 in the North America environment.
Dec 4, 19:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 15:40 PST
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R2.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:
UTC: December 05 02:00 AM - December 05 04:00 AM
PT: December 04 06:00 PM - December 04 08:00 PM
CET: December 05 03:00 AM - December 05 05:00 AM
AET: December 05 01:00 PM - December 05 03:00 PM
Dec 2, 15:20 PST
Resolved - Health checks and monitoring have confirmed services are stable and operating normally. This incident is resolved.
Dec 4, 14:36 PST
Monitoring - A hotfix has been successfully deployed to the production environment and batch processing has resumed. Support teams are currently monitoring the environment.
Dec 4, 02:54 PST
Update - A hotfix has been developed and the Batch processing queue has been paused to allow existing tasks to complete. Once the queue is empty, the hotfix will be applied and the Batch queue resumed.
Dec 3, 19:21 PST
Identified - Engineering have identified the issue and are currently testing a hotfix
Dec 3, 16:24 PST
Investigating - An issue has been identified which has impacted batch processing tasks causing delays to Import and License Reconciliation tasks. This may cause some customers licensing positions to be out of date by up to a day.
Support are actively investigating this issue.
Dec 3, 14:33 PST
Dec 2, 2019

No incidents reported.

Dec 1, 2019
Completed - The scheduled maintenance has been completed.
Dec 1, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 PST
Scheduled - Flexera will be upgrading LFS DB in FlexNet Operations Cloud in the UAT environment which will result in downtime during a portion of the maintenance window below:

PST: 2019-12-01 : 8:00
GMT: 2019-12-01 : 16:00
Nov 29, 10:00 PST
Nov 30, 2019

No incidents reported.

Nov 29, 2019
Resolved - This incident has been resolved.
Nov 29, 00:04 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 20:07 PST
Investigating - FlexNet Manager Suite (EU production) customers beacons policy download may experience timeout. Beacons will keep on working using existing downloaded policy. This issue does not impact inventory data uploads and the rest of the system is functioning as normal. Support teams have been engaged and are currently investigating.
Nov 28, 04:39 PST
Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 20:00 PST
Scheduled - Flexera will be performing maintenance on the FlexNet Manager Suite Cloud in the North American Production environment which may result in delayed batch processing execution during a portion of the maintenance window below:

Dates/Times:
PST: November 28, 8:00 pm - 9:00 pm
UTC: November 29, 4:00 am - 5:00 am
AEST: November 29, 2:00 pm - 3:00 pm
Nov 27, 16:39 PST
Nov 27, 2019
Completed - The scheduled maintenance has been completed.
Nov 27, 17:35 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 16:00 PST
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R2.1 in the European Production environment which will result in downtime during a portion of the maintenance window below:
UTC: November 28 12:00 AM - November 28 02:00 AM
PT: November 27 04:00 PM - November 27 06:00 PM
CET: November 28 01:00 AM - November 28 03:00 AM
AET: November 28 11:00 AM - November 28 01:00 PM
Nov 25, 16:11 PST
Resolved - This incident has been resolved.
Nov 27, 12:14 PST
Update - We are continuing to monitor for any further issues.
Nov 27, 09:51 PST
Update - We are continuing to monitor for any further issues.
Nov 27, 09:27 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 09:09 PST
Identified - Emergency maintenance is required in the FlexNet Operations UAT environment.

The FlexNet Operations UAT environment will be unavailable during a portion of the window below:

Date:27 Nov 2019

PST: : 27th Nov 19 , 8:00
GMT: : 27th Nov 19 , 16:00

We are expecting this to last for about 4 hours approximately

You will be informed once this is complete.
Nov 27, 08:20 PST
Nov 26, 2019

No incidents reported.

Nov 25, 2019
Resolved - We were able to fix the infrastructure issue without the need for a maintenance window. Batch jobs continue to process normally and failed jobs should run as normal this evening.
Nov 25, 15:37 PST
Monitoring - A brief storage infrastructure disruption caused compliance import and reconciliation jobs to fail making the most current license position unavailable for some customers. New batch jobs are processing normally and failed jobs should run as normal this evening. We will continue to monitor batch processing and post updates if the situation changes. A maintenance window will be scheduled to fix the infrastructure issue.
Nov 25, 11:59 PST
Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.