Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption
Update - Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.
Apr 01, 2026 - 09:15 PDT
Update - Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.
Mar 31, 2026 - 23:58 PDT
Update - Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.
Mar 31, 2026 - 15:39 PDT
Identified - Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.

Priority: P2

Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing resumes, some customers may continue to experience residual delays and timeouts while backlog processing is worked through.
Mar 31, 2026 - 15:12 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Degraded Performance
IT Visibility US Degraded Performance
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Degraded Performance
IT Visibility - APAC Degraded Performance
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Flexera One - IT Asset Management North America: Production Release 2025R2.3 Apr 1, 2026 19:00-21:00 PDT

Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: April 02 02:00 AM - April 02 04:00 AM
PDT: April 01 07:00 PM - April 01 09:00 PM
CEST: April 02 04:00 AM - April 02 06:00 AM
AEST: April 02 01:00 PM - April 02 03:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Posted on Mar 29, 2026 - 15:33 PDT

Scheduled Maintenance – Flexera One – IT Visibility & CLM – NAM Apr 2, 2026 00:00-02:00 PDT

Flexera will be performing updates to the GraphQL API on the NAM instances of the Technology Intelligence (TI) platform. During this maintenance window, IT Visibility and Cloud License Management (CLM) customers may be impacted.

GraphQL API calls may be impacted during this period.

Scheduled Maintenance Window:

PDT: Apr 02 00:00 am - 02:00 am
CDT: Apr 02 02:00 am - 04:00 am
CET: Apr 02 09:00 am - 11:00 am
AEST: Apr 02 06:00 pm - 08:00 pm
UTC: Apr 02 07:00 am - 09:00 am
EDT: Apr 02 03:00 am - 05:00 am
IST: Apr 02 12:30 pm - 02:30 pm
Posted on Mar 26, 2026 - 23:25 PDT

Scheduled Maintenance – Snow Atlas – Australia Region Apr 3, 2026 21:30 - Apr 4, 2026 05:30 PDT

Scope:  Maintenance will be performed on Snow Atlas production cluster in the Australia South East (ASE) region.

Duration: 8 hours

Impact: Users may experience access disruptions during this time as we perform the migration. 

Reason:  Migrating Tenants from ASE region to Australia East (AE) region. Further information about this maintenance is provided on our Community post - https://community.flexera.com/s/feed/0D5PL00000pIPp40AG
 
The schedule is listed here:
 
Dates/Times: 
PDT: April 3rd, 9:30 PM to April 4th, 5:30 AM 
CET: April 4th, 5:30 AM to 1:30 PM 
IST: April 4th, 10:00 AM to 6:00 PM 
AEDT: April 4th, 3:30 PM to 11:30 PM
Posted on Mar 23, 2026 - 10:42 PDT

Scheduled Maintenance on Flexera One Automation - CWF - APAC Apr 7, 2026 00:30-01:30 PDT

Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates/Times:

PDT: Apr 7, 2026 | 12:30 AM - 01:30 AM
UTC: Apr 7, 2026 | 07:30 AM - 08:30 AM
CEST: Apr 7, 2026 | 09:30 AM - 10:30 AM
IST: Apr 7, 2026 | 01:00 PM - 02:00 PM
AET (AEST): Apr 7, 2026 | 05:30 PM - 06:30 PM

Impact:
During this period, users may experience platform unavailability and intermittent issues with:
Flexera One Automation
Posted on Apr 01, 2026 - 01:36 PDT

Scheduled Maintenance on Flexera One Automation (CWF - EU Environment ) Apr 7, 2026 09:30-10:30 PDT

Flexera will be performing Scheduled Maintenance on the Automation EU environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

Dates / Times:

PDT: Apr 7, 2026 | 09:30 AM - 10:30 AM
UTC: Apr 7, 2026 | 04:30 PM - 05:30 PM
CEST: Apr 7, 2026 | 06:30 PM - 07:30 PM
IST: Apr 7, 2026 | 10:00 PM - 11:00 PM
AET: Apr 8, 2026 | 02:30 AM - 03:30 AM

Impact:
During this period, users may experience platform unavailability and intermittent issues with:
Flexera One Automation
Posted on Apr 01, 2026 - 01:40 PDT
Apr 1, 2026
Scheduled Maintenance – Flexera One – IT Visibility & CLM – EU
Completed - The scheduled maintenance has been completed.
Apr 1, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:15 PDT
Scheduled - Flexera will be performing updates to the GraphQL API on the EU instances of the Technology Intelligence (TI) platform. During this maintenance window, IT Visibility and Cloud License Management (CLM) customers may be impacted.

GraphQL API calls may be impacted during this period.

Scheduled Maintenance Window:

PDT: Apr 01 09:15 am - 11:15 am
CDT: Apr 01 11:15 am - 01:15 pm
CET: Apr 01 06:15 pm - 08:15 pm
AEST: Apr 01 03:15 am - 05:15 am
UTC: Apr 01 04:15 pm - 06:15 pm
EDT: Apr 01 12:15 pm - 02:15 pm
IST: Apr 01 09:45 pm - 11:45 pm
Mar 26, 23:22 PDT
Mar 31, 2026
Flexera One – IT Visibility – NA – Data Explorer Request Failures
Resolved - Rollback actions have been completed successfully, and Data Explorer functionality has been restored in the NA region. Our investigation determined the issue was related to a service-side deployment/configuration problem affecting request processing. Service has been validated following mitigation, and requests are now completing as expected. We will complete a full root cause analysis with the teams involved and provide a post-mortem report outlining the underlying cause and preventive measures identified.
Mar 31, 14:38 PDT
Identified - Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.
Mar 31, 13:53 PDT
Investigating - Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.

Priority:
P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.
Mar 31, 13:08 PDT
Flexera One – IT Visibility – EU – Errors Affecting Evidence UI and Export Functions
Resolved - Mitigation steps were completed successfully, and full recovery has been confirmed. Affected services in the EU region are now operating normally. We will conduct a full root cause analysis and provide a post-mortem report highlighting the underlying cause and the preventative measures identified as part of our follow-up to this incident.
Mar 31, 13:44 PDT
Monitoring - Our technical teams have completed mitigation steps, and current indicators point to recovery of affected services in the EU region. Some customers may continue to experience temporary impact for a limited period while network updates complete in their environment.

If the issue persists, restarting the affected machine may help. We are continuing to monitor restoration closely.
Mar 31, 10:29 PDT
Update - Our technical teams have completed mitigation and moved traffic to the restored service path. Early indications show the issue has been resolved, though some customers may continue to experience temporary impact while network updates propagate. We are continuing to validate recovery and will provide a further update once full restoration has been confirmed.
Mar 31, 09:55 PDT
Identified - Our technical teams have identified a recent change as a likely contributor to the issue and are actively working to restore affected functionality in the EU region. As part of mitigation, teams are preparing an alternate recovery path while continuing efforts to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available.
Mar 31, 09:02 PDT
Investigating - Incident Description: We are investigating an issue affecting Flexera One IT Visibility in the EU region. Customers may experience errors when accessing the Evidence UI and may also encounter failures with ZIP exports and Query exports.

Priority:
P2

Restoration Activity: Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible.
Mar 31, 08:04 PDT
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026
Scheduled Maintenance – Flexera One – All Regions
Completed - The scheduled maintenance has been completed.
Mar 28, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 13:00 PDT
Scheduled - Flexera will be performing scheduled maintenance on core platform services across all regions (NAM, EU, and APAC) to support improvements in user access and administration functionality.

Impact: During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability in certain areas of the platform when navigating or performing user administration actions.

These changes affect services used immediately after login, as well as within user management workflows.

Impact Note: Users with active sessions during this window may be required to sign in again, particularly when navigating between pages during the maintenance window.

AED - Mar 29th 7AM - 9AM
IST - Mar 29th 1.30AM -3.30AM
GMT - Mar 28th 8PM - 10PM
CET - Mar 28th 9PM - 11PM
PDT - Mar 28th 1PM - 3PM
Mar 26, 08:16 PDT
Mar 27, 2026
Flexera One – SaaS Manager – NAM/APAC – Unable to Load Managed SaaS Applications
Resolved - Incident Description: An issue was identified that affected access to the Managed SaaS Applications page within the Flexera One SaaS Manager application. Customers encountered errors when attempting to load this page, impacting visibility into managed SaaS applications.

Priority: P2

Impact Start Time: March 27, 2026, 12:37 PM PDT
Impact End Time: March 27, 2026, 1:59 PM PDT
Impact Duration: 1 hour 22 minutes

Restoration Activity: The issue was traced to a subset of services supporting this functionality entering an error state. Corrective actions were taken, including restarting affected services and validating recovery across impacted regions. Full functionality has been restored, and the service continues to be monitored closely.
Mar 27, 14:14 PDT
Mar 26, 2026
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Mar 26, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.
Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2026-03-26 01:30
PDT: 2026-03-25 23:30
UTC: 2026-03-26 06:30
AEDT: 2026-03-26 17:30
IST: 2026-03-26 12:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Mar 23, 08:52 PDT
Mar 25, 2026
Scheduled Maintenance – Snow Atlas – East US Region
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Scheduled - Flexera will perform scheduled maintenance on the Snow Atlas production environment in the East US region. During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability.

Scheduled Maintenance Window:

PDT: March 25, 9:00 PM – 11:00 PM
CET: March 26, 5:00 AM – 7:00 AM
IST: March 26, 9:30 AM – 11:30 AM
AEDT: March 26, 3:00 PM – 5:00 PM
Mar 23, 10:26 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Mar 25, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 PDT
Scheduled - Flexera will be performing updates to GraphQL API on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted.
GraphQL API calls may be impacted during this period.

Date/Time:

PDT: Mar 25 09:00 am - 11:00 am
CDT: Mar 25 11:00 am - 01:00 pm
CET: Mar 25 05:00 pm - 07:00 pm
AEST: Mar 25 02:00 am - 04:00 am
UTC: Mar 25 04:00 pm - 06:00 pm
EDT: Mar 25 12:00 pm - 02:00 pm
IST: Mar 25 09:30 pm - 11:30 pm
Mar 19, 01:56 PDT
Scheduled Maintenance – Snow Atlas – UK South Region
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 PDT
Scheduled - Flexera will perform scheduled maintenance on the Snow Atlas production environment in the UK South region. During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability.

Scheduled Maintenance Window:

PDT: March 25, 8:00 AM – 10:00 AM
CET: March 25, 4:00 PM – 6:00 PM
IST: March 25, 9:30 PM – 11:30 PM
AEDT: March 26, 3:00 AM – 5:00 AM
Mar 23, 10:29 PDT
Scheduled Maintenance – Snow Atlas – Australia Southeast Region
Completed - The scheduled maintenance has been completed.
Mar 25, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 02:00 PDT
Scheduled - Flexera will perform scheduled maintenance on the Snow Atlas production environment in the Australia Southeast region. During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability.

Scheduled Maintenance Window:

PDT: March 25, 2:00 AM – 4:00 AM
AEDT: March 25, 8:00 PM – 10:00 PM
CET: March 25, 10:00 AM – 12:00 PM
IST: March 25, 2:30 PM – 4:30 PM
Mar 23, 10:17 PDT
Mar 24, 2026
Flexera One - IT Visibility - APAC - Intermittent Errors During Queries and Data Exports
Resolved - The issue affecting IT Visibility in the APAC region has been resolved. Customers should no longer experience errors when running queries or exporting/downloading data.

The disruption was caused by an unintended configuration change introduced during a recent update, which impacted request routing for certain services. Our teams identified the issue and implemented corrective actions to restore normal service behavior.

All services have been validated and are operating normally. We will continue to monitor the environment to ensure sustained performance.
Mar 24, 12:30 PDT
Monitoring - We have implemented a mitigation and are observing signs of recovery in the APAC region. Initial validation indicates that previously impacted operations, including queries and data exports/downloads, are now completing successfully.

Our teams are continuing to monitor the environment and perform validation to ensure full restoration of service.
Mar 24, 12:21 PDT
Investigating - Incident Description: We are investigating an issue affecting IT Visibility in the APAC region. Customers may experience intermittent failures when performing actions such as running queries or exporting/downloading data, with requests returning 503 errors. The Flexera One UI remains accessible; however, some features may not function as expected due to these service disruptions.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause. Further updates will be provided as more information becomes available.
Mar 24, 11:12 PDT
Scheduled Maintenance: Flexera One - IT Visibility - APAC
Completed - The scheduled maintenance has been completed.
Mar 24, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 PDT
Scheduled - Flexera will be performing updates to GraphQL API on the APAC instances of the Technology Intelligence (TI) platform. During this maintenance window, all IT Visibility and Cloud License Management (CLM) customers may be impacted.
GraphQL API calls may be impacted during this period.

Date/Time:

PDT: Mar 24 09:00 am - 11:00 am
CDT: Mar 24 11:00 am - 01:00 pm
CET: Mar 24 05:00 pm - 07:00 pm
AEST: Mar 24 02:00 am - 04:00 am
UTC: Mar 24 04:00 pm - 06:00 pm
EDT: Mar 24 12:00 pm - 02:00 pm
IST: Mar 24 09:30 pm - 11:30 pm
Mar 19, 01:54 PDT
Mar 23, 2026
Flexera One - IT Asset Management Europe: Production Release 2025R2.3
Completed - The scheduled maintenance has been completed.
Mar 23, 12:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 11:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.3 in the European Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 23 06:00 PM - March 23 08:00 PM
PDT: March 23 11:00 AM - March 23 01:00 PM
CEST: March 23 07:00 PM - March 23 09:00 PM
AEST: March 24 05:00 AM - March 24 07:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 19, 14:05 PDT
Flexera One - IT Asset Management Australia: Production Release 2025R2.3
Completed - The scheduled maintenance has been completed.
Mar 23, 10:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2025R2.3 in the Australian Production environment which will result in downtime during a portion of the maintenance window below:

UTC: March 23 04:00 PM - March 23 06:00 PM
PDT: March 23 09:00 AM - March 23 11:00 AM
CEST: March 23 05:00 PM - March 23 07:00 PM
AEST: March 24 03:00 AM - March 24 05:00 AM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Mar 19, 13:54 PDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Flexera One - IT Visibility - NAM - Data Update Delays
Resolved - Our technical teams have restored stability of the affected database cluster and resumed write operations. Services are operating normally, and we will continue to monitor the environment closely.
Mar 20, 01:18 PDT
Update - Our technical teams are actively working to restore full stability of the affected database cluster. Write activity remains paused to ensure data consistency and prevent further impact while recovery actions are in progress.

We continue to monitor the environment closely and will provide further updates as progress is made.
Mar 19, 22:37 PDT
Identified - Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.

Priority: P2

Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.
Mar 19, 20:34 PDT
Mar 19, 2026
[CANCELED] Scheduled maintenance - Snow Atlas -Australia south east - PROD tenant migration
Completed - The scheduled maintenance has been canceled and will not occur during the previously communicated window. A new maintenance window will be communicated once it is confirmed.
Mar 19, 21:54 PDT
Scheduled - Flexera will perform scheduled platform maintenance on the Snow Atlas production environment in the Australia south east (ASE) region .
Impact: Users may experience access disruptions during this time as we perform the migration.

Dates/Times:
PST: March 20th, 9:30 PM to March 21st, 3:30 AM
CET: March 21st, 5:30 AM to 11:30 AM
IST: March 21st, 10:00 AM to 4:00 PM
AEDT: March 21st, 3:30 PM to 9:30 PM
UTC: March 21st, 4:30 AM to 10:30 AM
Mar 16, 02:49 PDT
Flexera One - IT Visibility - EU - Inventory processing delays
Resolved - The backlog affecting inventory processing in the EU production environment has been fully cleared.

Processing has returned to expected levels, and all services are functioning as expected.
Mar 19, 17:13 PDT
Update - Progress continues on infrastructure improvements to restore normal processing performance. The primary cluster upgrade has now been completed, and backlog reduction is ongoing.

Additional capacity has been brought online, and workload is being redistributed to further accelerate backlog clearance.

We will continue to monitor progress closely and provide further updates as processing performance improves.
Mar 19, 08:44 PDT
Update - Progress continues on the infrastructure improvements to restore normal processing performance. The primary cluster upgrade is now majorly complete and is beginning to gradually reduce the existing backlog.
Our teams have taken additional actions to further accelerate backlog clearance and improve overall processing times.
We will continue to provide updates as performance continues to improve.
Mar 18, 23:24 PDT
Monitoring - The infrastructure upgrade to improve inventory normalization performance is currently in progress. At this time, the system is able to handle incoming data at the expected rate; however, the existing backlog is still being processed.

We continue to closely monitor progress as the upgrade completes and additional improvements take effect.
Mar 18, 22:31 PDT
Identified - Incident Description: Our teams have identified and are actively investigating an issue impacting inventory processing in the EU production environment. While ITV platform remain accessible, some customers may experience delays in processing newly uploaded inventory, and status pages may intermittently show timeouts during the normalization stage.

Priority: P2

Restoration Activity: Our teams have identified resource constraints within the database cluster and are currently upgrading the capacity to improve throughput. Our teams continue to monitor the environment closely while these mitigation actions are in progress.
Mar 18, 19:20 PDT
Mar 18, 2026
Flexera One UI - All Regions - Access Disruption
Postmortem - Read details
Mar 30, 23:34 PDT
Resolved - The issue affecting access to the Flexera One UI across NA, EU, and APAC has been resolved. The service has been operating normally since the fix was implemented, and we continue to monitor the environment.
Mar 18, 08:43 PDT
Investigating - Incident Description: We experienced an issue affecting access to the Flexera One UI across North America (NA), Europe (EU), and Asia-Pacific (APAC) regions. During this time, customers attempting to start new sessions or log in to the UI may have encountered access errors.

Customers who already had an active session open may have continued to access the UI, while new login attempts could fail. As a result, some users may have been unable to access the UI during the incident window.

Priority: P1

Incident Start Time: March 18, 2026, 02:39 AM CT
Incident End Time: March 18, 2026, 04:35 AM CT
Incident Duration: 1 hour 56 minutes

Restoration Activity: Our technical teams investigated the issue and identified a configuration change affecting UI access controls. The change was reverted, restoring normal access to the Flexera One UI across NA, EU, and APAC. The service has been operating normally since the fix was applied, and we continue to monitor the environment.
Mar 18, 08:36 PDT
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