All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Business Reporting ? Operational
Optima Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Data Platform Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Software Vulnerability Manager Scheduled Maintenance Apr 15, 11:00-13:00 PDT
Flexera will be performing maintenance on the Software Vulnerability Manager platform which may result in connectivity issues throughout the maintenance window below:

PDT: Apr 15 11:00 am - 1:00 pm
UTC: Apr 15 18:00 pm - 20:00 pm
AEST: Apr 16 4:00 am - 6:00 am
Posted on Apr 1, 13:33 PDT
System Metrics Month Week Day
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Apr 8, 2020
Software Vulnerability Research Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 11:00 PDT
Scheduled - Flexera will be performing maintenance on the Software Vulnerability Research platform which may result in connectivity issues throughout the maintenance window below:

PDT: Apr 8 11:00 am - 1:00 pm
UTC: Apr 8 18:00 pm - 20:00 pm
AEST: Apr 9 4:00 am - 6:00 am
Apr 1, 13:31 PDT
Apr 7, 2020
Scheduled Maintenance: FlexNet Operations Cloud UAT DB
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:00 PDT
Scheduled - Flexera will be performing database maintenance on the FlexNet Operations Cloud UAT environment. All services will be affected. The FlexNet Operations Cloud UAT environment will be unavailable during a portion of the window below:

Dates/Times:
PST: 2020-04-07, 3:00 - 4:00 AM
UTC: 2020-04-07, 10:00- 11:00 AM
Apr 3, 14:15 PDT
FlexNet Manager Suite - EU - Business Reporting is currently unavailable
Resolved - Health checks have been successfully completed. This incident is now resolved.
Apr 7, 00:37 PDT
Monitoring - Support has repaired an inconsistent content store restoring services. Health checks and monitoring are currently being performed to ensure services are stable.
Apr 7, 00:29 PDT
Update - Support are continuing to actively investigate this issue.

Next Update: Tuesday, April 7 @ 11am CEST
Apr 7, 00:15 PDT
Investigating - Incident Description:
Business Reporting is currently unavailable in FlexNet Manager Suite EU, customers trying to access it will be advised they can not be signed in.

Incident Priority: Priority 2

Impact Start: Wednesday, April 7 @ 5am CEST
Incident Start: Wednesday, April 7 @ 7am CEST

Restoration activity:
Support teams have been engaged and are currently investigating

Next Update: Wednesday, April 7 @ 9am CEST
Apr 6, 22:05 PDT
Apr 6, 2020
FlexNet Manager Suite Europe: Production Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 19:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:01 PDT
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the European Production environment which will result in downtime during a portion of the maintenance window below:
UTC: April 07 12:00 AM - April 07 02:00 AM
PT: April 06 05:00 PM - April 06 07:00 PM
CET: April 07 02:00 AM - April 07 04:00 AM
AET: April 07 10:00 AM - April 07 12:00 PM
Apr 2, 20:18 PDT
FlexNet Manager Suite Europe: UAT Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:01 PDT
Scheduled - Flexera will be performing Maintenance on the FlexNet Manager Suite Cloud in the European UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: April 07 12:00 AM - April 07 02:00 AM
PT: April 06 05:00 PM - April 06 07:00 PM
CET: April 07 02:00 AM - April 07 04:00 AM
AET: April 07 10:00 AM - April 07 12:00 PM
Apr 2, 20:17 PDT
Apr 5, 2020

No incidents reported.

Apr 4, 2020
Scheduled Maintenance: FlexNet Operations Database Maintenance - 04/April/2020
Completed - The scheduled maintenance has been completed.
Apr 4, 16:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 14:01 PDT
Update - Flexera will be performing database maintenance for the duration of this window. The activity is being moved to Saturday, April 4, 2020, to accommodate a minor service disruption. The interruption will occur near the beginning of the window and is expected to be less than 30 minutes.
Apr 1, 14:09 PDT
Scheduled - Flexera will be performing database maintenance for the duration of this window. The exercise is expected to be non-impactful to the operating applications.
Mar 31, 11:05 PDT
Apr 3, 2020

No incidents reported.

Apr 2, 2020
FlexNet Manager Suite - EU - Beacon Communications are currently degraded
Resolved - Health checks and monitoring have confirmed services are stable. This Incident is now resolved.
Apr 2, 19:37 PDT
Monitoring - Performance Improvements have been successfully implemented and batch processing has now been resumed. System performance is now at expected levels - Support will continue to monitor the environment to ensure it remains stable.

Next Update: Friday, April 3 @ 4:30am CEST
Apr 2, 17:22 PDT
Identified - The Batch processor queue has been temporarily paused to allow performance improvements to be implemented to application services. This will delay the processing of some manual and scheduled batch tasks while we increase application performance.

Next Update: Friday, April 3 @ 2:30am CEST
Apr 2, 15:21 PDT
Investigating - Incident Description:
Beacon Communications are currently degraded impacting Beacon Policy Downloads and Inventory Uploads.

Incident Priority: Priority 2

Impact Start: Thursday, April 2 @ 6:30pm CEST
Incident Start: Thursday, April 2 @ 6:30pm CEST

Restoration activity:
Support have been engaged and are currently investigating.

Next Update: Friday, April 3 @ 12:30am CEST
Apr 2, 13:53 PDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
EU FNMS Web UI Login issues
Resolved - Login functionality has been restored. We apologize for the inconvenience. We will post a postmortem for this incident
Mar 27, 11:00 PDT
Investigating - We are currently investigating an issue impacting users ability to log into the web UI
Mar 27, 10:50 PDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020
Service Outage in FlexNet Operations.
Resolved - The corrective actions completed on Tuesday, March 23, have restored normal operating levels. Degraded performance on the database server instances led to the slow processing times and intermittent connectivity issues manifested in the applications. The execution of the re-boot process at 1:00 PM PDT ultimately resolved the issues. This incident is considered closed.
Mar 25, 18:32 PDT
Monitoring - Application restarts have been completed, a database configuration change to improve read/write performance has been applied, and database server re-boots have been performed. The environment is currently functioning as expected. We are actively monitoring.
Mar 23, 13:39 PDT
Update - The applications have been online and stable since approximately 10:15am PDT and we continue to monitor their status. We will continue performing restarts, in an effort to further stabilize the environment, and until a solution has been identified.
Mar 23, 12:29 PDT
Update - We are continuing to investigate this issue.
Mar 23, 11:24 PDT
Update - The applications have been online and stable for approximately 40 minutes. We are going to perform some addition restarts in an effort to further stabilize the environment.
Mar 23, 09:56 PDT
Update - We continue to experience intermittent connectivity and service degradation are investigating while working to maintain service availability.
Mar 23, 09:47 PDT
Update - Application instances have been restarted and service has been restored. We continue to monitor and investigate the degradation.
Mar 23, 09:45 PDT
Investigating - We are currently experiencing performance degradation and intermittent connectivity disruption on FlexNet Operations ALM and are investigating it.
Mar 23, 08:07 PDT
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