Flexera System Status Dashboard Status

Service Under Maintenance

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational

IT Asset Management - US Beacon Communication Operational

IT Asset Management - US Inventory Upload Operational

IT Asset Management - US Login Page Operational

IT Asset Management - US Batch Processing System Operational

IT Asset Management - US Business Reporting Operational

IT Asset Management - US SaaS Manager Operational

IT Asset Management - US Restful APIs Operational

Flexera One - IT Asset Management - Europe Operational

IT Asset Management - EU Beacon Communication Operational

IT Asset Management - EU Inventory Upload Operational

IT Asset Management - EU Login Page Operational

IT Asset Management - EU Batch Processing System Operational

IT Asset Management - EU Business Reporting Operational

IT Asset Management - EU SaaS Manager Operational

IT Asset Management - EU Restful APIs Operational

Flexera One - IT Asset Management - APAC Operational

IT Asset Management - APAC Beacon Communication Operational

IT Asset Management - APAC Inventory Upload Operational

IT Asset Management - APAC Login Page Operational

IT Asset Management - APAC Batch Processing System Operational

IT Asset Management - APAC Business Reporting Operational

IT Asset Management - APAC SaaS Manager Operational

IT Asset Management - APAC Restful APIs Operational

Flexera One - IT Visibility - North America Under Maintenance

IT Visibility US Under Maintenance

Flexera One - IT Visibility - Europe Operational

IT Visibility EU Operational

Flexera One - IT Visibility - APAC Operational

IT Visibility - APAC Operational

Flexera One - Cloud Management - North America Operational

Cloud Cost Optimization - US Operational

Cloudscape Operational

Flexera One - Cloud Management - Europe Operational

Cloud Cost Optimization - EU Operational

Flexera One - Cloud Management - APAC Operational

Cloud Cost Optimization - APAC Operational

Flexera One – APIs – North America Operational

api.flexera.com Operational

beta.api.flexera.com Operational

Flexera One – APIs – Europe Operational

api.flexera.eu Operational

beta.api.flexera.eu Operational

Flexera One – APIs – APAC Operational

api.flexera.au Operational

Flexera One - SBOM Management - North America Operational

SBOM Management API - US Operational

SBOM Management SCA Data Library API - US Operational

Snow Atlas Operational

Snow Atlas - America Operational

Snow Atlas - Australia Operational

Snow Atlas - Europe Operational

Snow Atlas - UK South Operational

Snow Atlas API - Australia Operational

Snow Atlas API - America Operational

Snow Atlas API - Europe Operational

Snow Atlas Operational

Legacy Cloud Management Operational

Automation Operational

Cloud Management Dashboard - Shard 3 Operational

Cloud Management Dashboard - Shard 4 Operational

Self-Service - Shard 3 Operational

Self-Service - Shard 4 Operational

Software Vulnerability Manager Operational

Software Vulnerability Manager Web Portal Operational

Software Vulnerability Manager Agent Interface Operational

Software Vulnerability Research Operational

Flexera Community Operational

Flexera Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Flexera Community Maintenance Dec 8, 2024 06:00-16:00 PST

The Flexera Community will undergo scheduled maintenance, during which email deliverability will be impacted. Users will not receive any emails from the Flexera Community or Flexera Support team, including notifications for new user registration, password resets, subscription updates, or case updates. While you can still submit cases and access the Flexera Community directly, some functionality will be limited during the maintenance period.

PDT: December 8, 06:00 AM - December 8, 04:00 PM
UTC: December 8, 02:00 PM - December 9, 12:00 AM
IST: December 8, 07:30 PM - December 9, 05:30 AM
AEST: December 9, 01:00 AM - December 9, 11:00 AM
Posted on Dec 05, 2024 - 09:20 PST

Scheduled Maintenance - Software Vulnerability Manager Dec 12, 2024 04:00-06:00 PST

Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CST: 2024-12-12 06:00
PST: 2024-12-12 04:00
UTC: 2024-12-12 12:00
AEDT: 2024-12-12 23:00
IST: 2024-12-12 17:30

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Posted on Dec 05, 2024 - 07:16 PST

Scheduled Maintenance - Snow Atlas - Production - East US Region Dec 18, 2024 00:00-04:00 PST

We will be performing scheduled maintenance on Snow Atlas to upgrade the underlying infrastructure.

Impact: Users may experience intermittent access disruptions during this time.

East US Region Maintenance Window:

PST: December 18th, 12:00 AM to 4:00 AM
UTC: December 18th, 8:00 AM to 12:00 PM
IST: December 18th, 1:30 PM to 5:30 PM
AEDT: December 18th, 6:00 PM to 10:00 PM
Posted on Dec 05, 2024 - 10:42 PST

Scheduled Maintenance - Snow Atlas - Production - Australia Southeast Region Dec 18, 2024 03:00-07:00 PST

We will be performing scheduled maintenance on Snow Atlas to upgrade the underlying infrastructure.

Impact: Users may experience intermittent access disruptions during this time.

Australia Southeast Region Maintenance Window:

PST: December 18th, 3:00 AM to 7:00 AM
UTC: December 18th, 11:00 AM to 3:00 PM
IST: December 18th, 4:30 PM to 8:30 PM
AEDT: December 18th, 9:00 PM to December 19th, 1:00 AM
Posted on Dec 05, 2024 - 10:45 PST

Scheduled Maintenance - Snow Atlas - Production - UK-South Region Dec 18, 2024 10:00-14:00 PST

We will be performing scheduled maintenance on Snow Atlas to upgrade the underlying infrastructure.

Impact: Users may experience intermittent access disruptions during this time.

UK-South Region Maintenance Window:

PST: December 18th, 10:00 AM to 2:00 PM
UTC: December 18th, 6:00 PM to 10:00 PM
IST: December 18th, 11:30 PM to December 19th, 3:30 AM
AEDT: December 19th, 4:00 AM to 8:00 AM
Posted on Dec 05, 2024 - 10:52 PST

Scheduled Maintenance - Snow Atlas - Production - West Europe Region Dec 18, 2024 12:00-16:00 PST

We will be performing scheduled maintenance on Snow Atlas to upgrade the underlying infrastructure.

Impact: Users may experience intermittent access disruptions during this time.

West Europe Region Maintenance Window:

PST: December 18th, 12:00 PM to 4:00 PM
UTC: December 18th, 8:00 PM to December 19th, 12:00 AM
IST: December 19th, 1:30 AM to 5:30 AM
AEDT: December 19th, 6:00 AM to 10:00 AM
Posted on Dec 05, 2024 - 10:55 PST

System Metrics Month Week Day

FlexNet Manager Suite US Login Page

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FlexNet Manager Suite US Beacon Communications

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FlexNet Manager Suite US Inventory Uploads

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FlexNet Manager Suite EU Login Page

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FlexNet Manager Suite EU Beacon Communications

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FlexNet Manager Suite EU Inventory Uploads

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Software Vulnerability Research

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Software Vulnerability Manager Web Portal

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Software Vulnerability Manager Agent Interface

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Past Incidents

Dec 7, 2024

No incidents reported today.

Dec 6, 2024

Flexera One - IT Asset Management - APAC- Inventory Data Processing Delayed

Resolved - We identified an issue with a service component that caused processing delays and temporarily disrupted inventory data updates. The problem has been resolved, and the service is now operating as expected.

All delayed inventory data has been processed, and this incident is resolved.
Dec 6, 11:22 PST

Identified - A change has been implemented to bypass a service suspected to be causing inventory processing delays. Processing has now resumed, and investigations are ongoing to ensure full resolution. Additional resources are being mobilized to support these efforts. Further updates will be provided as progress continues.
Dec 6, 09:07 PST

Investigating - Incident Description: We are currently addressing an issue impacting inventory data processing for IT Asset Management (ITAM) services in the APAC region. While the system remains accessible, inventory data uploads have been delayed, which may affect the availability of updated inventory information.

Priority: P2

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. . Further updates will be provided as we continue our efforts to resolve the incident.
Dec 6, 08:01 PST

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Scheduled Maintenance - Snow Atlas Production Environment - West Europe (WE) Region

Completed - The scheduled maintenance has been completed.
Dec 2, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 PST

Scheduled - Scope: Maintenance will be performed on the production cluster in the West Europe (WE) Region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates .

Reason: Upgrading underlying infrastructure.

Schedule:
PDT: December 2nd, 12:00 PM to 4:00 PM
UTC: December 2nd, 8:00 PM to 12:00 AM
IST: December 2nd, 1:30 AM to 5:30 AM
AEST: December 3rd, 7:00 AM to 11:00 AM
Nov 22, 00:50 PST

Scheduled Maintenance - Snow Atlas Production Environment - UK-South (UKS) Region

Completed - The scheduled maintenance has been completed.
Dec 2, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 PST

Scheduled - Scope: Maintenance will be performed on the production cluster in the UK-South (UKS) region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates .

Reason: Upgrading underlying infrastructure.

Schedule:
PDT: December 2nd, 10:00 AM to 2:00 PM
UTC: December 2nd, 6:00 PM to 10:00 PM
IST: December 2nd, 11:30 PM to November 21st 3:30 AM
AEST: December 3rd, 5:00 AM to 9:00 AM
Nov 22, 00:47 PST

Scheduled Maintenance - Snow Atlas Production Environment - Australia Southeast Region

Completed - The scheduled maintenance has been completed.
Dec 2, 07:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:00 PST

Scheduled - Scope: Maintenance will be performed on the production cluster in the Australia Southeast (ASE) region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates .

Reason: Upgrading underlying infrastructure.

Schedule:
PDT: December 02, 3:00 AM to 7:00 AM
UTC: December 02, 11:00 AM to 3:00 PM
IST: December 02, 4:30 PM to 8:30 PM
AEST: December 02, 10:00 PM to December 03, 2:00 AM
Nov 22, 00:45 PST

Scheduled Maintenance - Snow Atlas Production - East US 2 (EUS2) Region

Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 PST

Scheduled - Scope: Maintenance will be performed on the production cluster in the East US 2 (EUS2) Region.

Duration: The cluster may experience up to 4 hours of downtime.

Impact: Users may experience intermittent access disruptions during this time as we perform infrastructure updates .

Reason: Upgrading underlying infrastructure.

Schedule:
PDT: December 2nd, 12:00 AM to 4:00 AM
UTC: December 2nd, 8:00 AM to 12:00 PM
IST: December 2nd, 1:30 PM to 5:30 PM
AEST: December 2nd, 7:00 PM to 11:00 PM
Nov 27, 13:01 PST

Dec 1, 2024

Snow Atlas - APAC, UKS & WEU- Service Disruption Affecting SAM Core

Resolved - The issue has been resolved following a service restart. Our team will continue to monitor the platform closely for any residual issues.
Dec 1, 21:15 PST

Monitoring - Our team has restarted the service, which has resolved the issue for the majority of our customers. We are continuing to monitor the results to ensure full resolution.
Dec 1, 20:29 PST

Identified - The issue has been identified, and our team is implementing restorative actions. We are actively monitoring the services to ensure stability.
Dec 1, 19:25 PST

Update - We are continuing to investigate this issue.
Dec 1, 19:08 PST

Investigating - Incident Description: We are currently investigating an issue affecting Snow Atlas customers, so far identified in the APAC & WEU regions. Impacted customers may experience errors or limited functionality across various sections of the SAM Core interface. Further assessment is ongoing to determine if other regions are affected.

Priority: P2

Restoration Activity: Our technical teams are actively engaged and working to identify the root cause and resolve the issue. Further updates will be provided as progress is made.
Dec 1, 18:11 PST

Flexera One - IT Asset Management - EU - Inventory Data Processing Delayed

Resolved - All backlogs in the EU region have been cleared. Real-time inventory processing has been fully restored, and this incident is now resolved.
Dec 1, 17:56 PST

Update - We are close to reaching normal operations as the backlog of inventory files continues to decrease steadily. Teams are assessing the remaining workload to ensure a seamless transition back to real-time inventory processing. Updates will follow as we continue making progress.
Dec 1, 09:41 PST

Update - We are continuing to make steady progress in clearing the backlog. Our teams are closely monitoring the situation to ensure the resumption of real-time inventory processing. Further updates will be provided as progress continues.
Nov 30, 11:22 PST

Update - The backlog of inventory files is steadily decreasing, with significant progress observed. We continue to monitor the situation closely to ensure the timely restoration of inventory processing. Further updates will be provided as progress continues.
Nov 29, 16:58 PST

Monitoring - Incident Description: We are currently addressing an issue impacting inventory data processing for IT Asset Management (ITAM) services in the EU region. While the system remains accessible, inventory data uploads have been delayed, which may affect the availability of updated inventory information.

Priority: P2

Our technical teams identified that a key processing service was halted. The service has been restarted, and inventory data processing has resumed. A backlog of data is currently being cleared at a steady rate.

We are actively monitoring the situation and will provide further updates as progress continues.
Nov 29, 07:24 PST

Nov 30, 2024

Scheduled Maintenance on the CWF, Self Service on US4 environment

Completed - The scheduled maintenance has been completed.
Nov 30, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 06:00 PST

Scheduled - lexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: November 30th, 06:00 AM to 10:00 AM
UTC: November 30th, 01:00 PM to 05:00 PM
IST: November 30th, 06:30 PM to 10:30 PM
AEST: November 30th, 11:00PM to December 1st 03:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Nov 11, 22:58 PST

Nov 29, 2024

Nov 28, 2024

Scheduled Maintenance - IT Visibility-EU

Completed - The scheduled maintenance has been completed.
Nov 28, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:30 PST

Scheduled - Flexera will be conducting updates to Power BI data models and reports on EU instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

CEST: Nov 28 05:30 pm - 07:30 pm
PDT: Nov 28 08:30 am - 10:30 am
CST: Nov 28 09:30 am - 11:30 am
UTC: Nov 28 03:30 pm - 05:30 pm
AEST: Nov 29 01:30 am - 03:30 am
EDT: Nov 28 11:30 am - 01:30 pm
IST: Nov 28, 09:00pm - 11:00pm
Nov 20, 03:48 PST

Scheduled Maintenance - IT Visibility-APAC

Completed - The scheduled maintenance has been completed.
Nov 28, 08:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 06:30 PST

Scheduled - Flexera will be conducting updates to Power BI data models and reports on APAC instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

AEST: Nov 28 11:30 pm - 01:30 am
PDT: Nov 28 06:30 am - 08:30 am
CST: Nov 28 07:30 am - 09:30 am
UTC: Nov 28 01:30 pm - 03:30 pm
CEST: Nov 28 03:30 pm - 05:30 pm
EDT: Nov 28 09:30 am - 11:30 am
IST: Nov 28 07:00pm - 09:00pm
Nov 20, 03:46 PST

Scheduled Maintenance - IT Visibility- US

Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 PST

Scheduled - Flexera will be conducting updates to Power BI data models and reports on US instances. During the maintenance window, all the ITV customers will be impacted and Power BI reports may not reflect the latest data or unable to view any data when attempting to load PowerBI reports.

PDT: Nov 28 00:00 am - 02:00 am
CST: Nov 28 01:00 am - 03:00 am
CEST: Nov 28 09:00 am - 11:00 am
AEST: Nov 28 05:00 pm - 07:00 pm
UTC: Nov 28 07:00 am - 09:00 am
EDT: Nov 28 03:00 am - 05:00 am
IST: Nov 28 12:30pm - 02:30pm
Nov 20, 03:45 PST

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

Flexera Community Maintenance

Completed - The new Flexera Community is live!
Flexera’s Customers and Partners can now access the new community platform right away. Explore it here: https://community.flexera.com
Nov 25, 11:25 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 17:00 PST

Update - The Flexera Community will undergo scheduled maintenance in preparation for the launch of a new community site. This will result in limited self-service options via the community during the maintenance window:

UTC: November 23, 01:00 AM - November 25, 10:00 PM
PDT: November 22, 05:00 PM - November 25, 12:00 PM
CEST: November 22, 02:00 AM - November 25, 11:00 PM
AEST: November 23, 12:00 PM - November 26, 07:00 AM

For more information visit the community: https://community.flexera.com/t5/Community-Notices/New-Flexera-Community-Coming-November-25th/ba-p/340890
Nov 13, 08:19 PST

Scheduled - The Flexera Community will undergo scheduled maintenance in preparation for the launch of a new community site. This will result in limited self-service options via the community during the maintenance window:

UTC: November 23, 01:00 AM - November 25, 10:00 PM
PDT: November 22, 05:00 PM - November 25, 12:00 PM
CEST: November 22, 02:00 AM - November 25, 11:00 PM
AEST: November 23, 12:00 PM - November 26, 07:00 AM

For more information visit the community: https://community.flexera.com/t5/Community-Notices/New-Flexera-Community-Coming-November-25th/ba-p/340890
Nov 1, 14:45 PDT

Nov 24, 2024

No incidents reported.

Nov 23, 2024

Scheduled Maintenance on the CWF, Self Service on US4 environment

Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 PST

Scheduled - Flexera will be performing Scheduled Maintenance on the Self Service, CWF environments for US-4.
US-4 Self-Service, CWF environments will be on maintenance.

Dates/Times:
PDT: November 23rd, 06:00 AM to 10:00 AM
UTC: November 23rd, 01:00 PM to 05:00 PM
IST: November 23rd, 06:30 PM to 10:30 PM
AEST: November 23rd, 11:00PM to November 24th 03:00AM
During this maintenance work, customers will be unable to access Self Service, CWF console, and Flexera One Automation.
Nov 11, 22:59 PST