Resolved -
The remaining data has been successfully processed, and this incident is now resolved. We apologize for any inconvenience this issue may have caused. We remain committed to ensuring the continued stability and performance of our services. To achieve this, we will conduct a thorough analysis with our teams and implement additional solutions to prevent future occurrences. We appreciate your understanding and patience throughout this incident.
Sep 24, 18:24 PDT
Update -
The recent changes have had a significant impact. Additional EU orgs have successfully completed, and in NA, only one org remains pending. We sincerely appreciate your patience as we work diligently towards resolution.
Sep 24, 13:21 PDT
Update -
Our technical team has been putting in significant effort over the weekend, and following the recent enhancements, we've achieved a substantial increase in throughput, making the streaming process significantly faster. While there's still some backlog in processing orgs, these changes are expected to have effectively addressed the bottleneck that was delaying the streaming process.
Sep 24, 12:08 PDT
Update -
Currently, we have a limited number of customers remaining for the restreaming process in both the EU and NA regions. We are also diligently investigating and addressing any potential performance-related issues. Your patience during this process is greatly appreciated, and we will continue to provide updates accordingly.
Sep 24, 08:31 PDT
Update -
Our technical team has made adjustments to enhance system stability, which is expected to improve processing for larger orgs. Additionally, they have conducted further fine-tuning of the system. We are monitoring the results and outcomes closely for any additional improvements.
Sep 23, 13:06 PDT
Update -
Our technical team has been actively addressing streaming issues for several organizations in the EU and NAM regions. While hardware streaming has completed successfully, there have been challenges with software streaming, including occasional failures and slow performance. Our technical team has been conducting an investigation into this problem and has identified a possible root cause. Currently, they are gathering evidence and formulating a plan to address it.
Sep 23, 04:55 PDT
Update -
We are making steady progress, but there is still a substantial amount of data to process. Our technical teams will remain vigilant, monitoring the situation throughout today and into tomorrow. We will keep you updated on any significant progress or developments as they occur. We sincerely apologize for any inconvenience caused.
Sep 22, 11:35 PDT
Update -
We have successfully streamed a significant amount of data, and there are only a limited number of organizations left to process in North America and Europe. We're steadily making progress toward completion.
Sep 22, 09:25 PDT
Update -
Our technical team is currently investigating the underlying cause of the streaming slowdown that occurred yesterday. While the exact cause is still under investigation, our team has implemented an alternative approach to expedite processing. This strategic move allows us to handle a larger volume of tasks concurrently, leading to significant progress in catching up.
Sep 22, 06:08 PDT
Update -
Our technical teams are closely monitoring the environment to ensure smooth operation. While APAC organizations are now up to date, EU and NAM organizations are still in the process. We have experienced some slow streaming and have enlisted additional subject experts to address the problem and ensure seamless processing. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Sep 21, 13:45 PDT
Update -
Our technical team is continuing to monitor the progress as data for affected organizations is currently undergoing reloading, and this process will continue in the upcoming hours.
Sep 21, 10:14 PDT
Update -
Our technical team is diligently overseeing the ongoing progress. However, the data reconciliation process is experiencing delays, possibly attributed to the volume of orgs and data that require catching up. We will keep you updated with any significant developments and progress.
Sep 20, 11:17 PDT
Monitoring -
We have implemented a fix across all environments, and our team is actively monitoring the backlog data processing.
Sep 20, 08:03 PDT
Update -
Our investigation into the issue is ongoing, and our technical team is actively developing a solution to address it.
Sep 20, 07:17 PDT
Investigating -
Incident Description: We are presently experiencing an issue with our IT Visibility platform, resulting in data inaccuracies. Specifically, there is a potential for inaccuracies in customer data across various areas, including Flexera One Dashboards, Data Exports, API queries, and ServiceNow. Customers across all regions, including APAC, EU, and NA, could be affected by this issue.
Priority: P2
Restoration Update: Our technical teams are actively addressing the problem and are diligently working towards a resolution. We apologize for any inconvenience this may have caused.
Sep 20, 05:25 PDT