All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication
Operational
IT Asset Management - US Inventory Upload
Operational
IT Asset Management - US Login Page
Operational
IT Asset Management - US Batch Processing System
Operational
IT Asset Management - US Business Reporting
Operational
IT Asset Management - US SaaS Manager Operational
IT Asset Management - US Restful APIs
Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication
Operational
IT Asset Management - EU Inventory Upload
Operational
IT Asset Management - EU Login Page
Operational
IT Asset Management - EU Batch Processing System
Operational
IT Asset Management - EU Business Reporting
Operational
IT Asset Management - EU SaaS Manager Operational
IT Asset Management - EU Restful APIs
Operational
Flexera One - IT Asset Management - APAC Operational
IT Asset Management - APAC Beacon Communication
Operational
IT Asset Management - APAC Inventory Upload
Operational
IT Asset Management - APAC Login Page
Operational
IT Asset Management - APAC Batch Processing System
Operational
IT Asset Management - APAC Business Reporting
Operational
IT Asset Management - APAC SaaS Manager Operational
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US
Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One – APIs – North America Operational
api.flexera.com
Operational
beta.api.flexera.com
Operational
Flexera One – APIs – Europe Operational
api.flexera.eu
Operational
beta.api.flexera.eu
Operational
Flexera One – APIs – APAC Operational
api.flexera.au
Operational
Legacy Cloud Management Operational
Automation
Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal
Operational
Software Vulnerability Manager Agent Interface
Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Software Vulnerability Manager Sep 27, 2023 05:00-07:00 PDT
Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.

Software Vulnerability Manager will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2023-09-27 07:00
PDT: 2023-09-27 05:00
UTC: 2023-09-27 12:00
AEST: 2023-09-27 22:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Posted on Sep 21, 2023 - 12:19 PDT
Scheduled Maintenance - Automation APAC Sep 27, 2023 08:30-10:30 PDT
Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

PDT: September 27th, 08:30 AM to 10:30 AM
UTC: September 27th, 03:30 PM to 05:30 PM
CEST: September 27th, 05:30 PM to 07:30 PM
IST: September 27th, 09:00 PM to 11:00 PM
AEST: September 28st, 01:30 AM to 03:30 AM
Posted on Sep 25, 2023 - 11:28 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
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FlexNet Manager Suite EU Login Page
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FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
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Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable for two hours starting at the time below:

Dates/Times:
CDT: 2023-09-25 07:00
PDT: 2023-09-25 05:00
UTC: 2023-09-25 12:00
AEST: 2023-09-25 22:00

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Sep 21, 12:17 PDT
Flexera One - IT Asset Management - EU - UI Was Inaccessible
Resolved - This incident has been resolved.
Sep 25, 06:56 PDT
Update - The UI servers had undergone scaling, but they were not in a healthy state. We pinpointed the issue, applied the required fixes, and introduced new servers to address the situation.
Sep 25, 06:55 PDT
Investigating - Incident Description: We encountered a service disruption earlier today, resulting in potential customer inaccessibility to the IT Asset Management UI. This incident specifically impacted customers located in the EU region, while customers in other regions remained unaffected.

Priority: P1

Impact Start: September 25th, 2023, 4:44 AM PDT
Impact End: September 25th, 2023, 5:36 AM PDT

Restoration Activity: Our technical team promptly identified and resolved the issue, successfully restoring the service to its normal state. Additionally, comprehensive health checks have been conducted and have verified the system's stability.
Sep 25, 06:39 PDT
Sep 24, 2023
Flexera One - IT Visibility - APAC, EU & NAM - Data Inaccuracy Issue
Resolved - The remaining data has been successfully processed, and this incident is now resolved. We apologize for any inconvenience this issue may have caused. We remain committed to ensuring the continued stability and performance of our services. To achieve this, we will conduct a thorough analysis with our teams and implement additional solutions to prevent future occurrences. We appreciate your understanding and patience throughout this incident.
Sep 24, 18:24 PDT
Update - The recent changes have had a significant impact. Additional EU orgs have successfully completed, and in NA, only one org remains pending. We sincerely appreciate your patience as we work diligently towards resolution.
Sep 24, 13:21 PDT
Update - Our technical team has been putting in significant effort over the weekend, and following the recent enhancements, we've achieved a substantial increase in throughput, making the streaming process significantly faster. While there's still some backlog in processing orgs, these changes are expected to have effectively addressed the bottleneck that was delaying the streaming process.
Sep 24, 12:08 PDT
Update - Currently, we have a limited number of customers remaining for the restreaming process in both the EU and NA regions. We are also diligently investigating and addressing any potential performance-related issues. Your patience during this process is greatly appreciated, and we will continue to provide updates accordingly.
Sep 24, 08:31 PDT
Update - Our technical team has made adjustments to enhance system stability, which is expected to improve processing for larger orgs. Additionally, they have conducted further fine-tuning of the system. We are monitoring the results and outcomes closely for any additional improvements.
Sep 23, 13:06 PDT
Update - Our technical team has been actively addressing streaming issues for several organizations in the EU and NAM regions. While hardware streaming has completed successfully, there have been challenges with software streaming, including occasional failures and slow performance. Our technical team has been conducting an investigation into this problem and has identified a possible root cause. Currently, they are gathering evidence and formulating a plan to address it.
Sep 23, 04:55 PDT
Update - We are making steady progress, but there is still a substantial amount of data to process. Our technical teams will remain vigilant, monitoring the situation throughout today and into tomorrow. We will keep you updated on any significant progress or developments as they occur. We sincerely apologize for any inconvenience caused.
Sep 22, 11:35 PDT
Update - We have successfully streamed a significant amount of data, and there are only a limited number of organizations left to process in North America and Europe. We're steadily making progress toward completion.
Sep 22, 09:25 PDT
Update - Our technical team is currently investigating the underlying cause of the streaming slowdown that occurred yesterday. While the exact cause is still under investigation, our team has implemented an alternative approach to expedite processing. This strategic move allows us to handle a larger volume of tasks concurrently, leading to significant progress in catching up.
Sep 22, 06:08 PDT
Update - Our technical teams are closely monitoring the environment to ensure smooth operation. While APAC organizations are now up to date, EU and NAM organizations are still in the process. We have experienced some slow streaming and have enlisted additional subject experts to address the problem and ensure seamless processing. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Sep 21, 13:45 PDT
Update - Our technical team is continuing to monitor the progress as data for affected organizations is currently undergoing reloading, and this process will continue in the upcoming hours.
Sep 21, 10:14 PDT
Update - Our technical team is diligently overseeing the ongoing progress. However, the data reconciliation process is experiencing delays, possibly attributed to the volume of orgs and data that require catching up. We will keep you updated with any significant developments and progress.
Sep 20, 11:17 PDT
Monitoring - We have implemented a fix across all environments, and our team is actively monitoring the backlog data processing.
Sep 20, 08:03 PDT
Update - Our investigation into the issue is ongoing, and our technical team is actively developing a solution to address it.
Sep 20, 07:17 PDT
Investigating - Incident Description: We are presently experiencing an issue with our IT Visibility platform, resulting in data inaccuracies. Specifically, there is a potential for inaccuracies in customer data across various areas, including Flexera One Dashboards, Data Exports, API queries, and ServiceNow. Customers across all regions, including APAC, EU, and NA, could be affected by this issue.

Priority: P2

Restoration Update: Our technical teams are actively addressing the problem and are diligently working towards a resolution. We apologize for any inconvenience this may have caused.
Sep 20, 05:25 PDT
Scheduled Maintenance - IT Visibility and Technology Spend - North America (NAM)
Completed - The scheduled maintenance has been completed.
Sep 24, 03:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:02 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility and Technology Spend in our NAM instance. IT Visibility and Technology Spend dashboards will be unavailable during the window below.

UTC: Sep 24th, 8:00 AM - 10:00 AM
PDT: Sep 24th, 1:00 AM - 3:00 AM
CDT: Sep 24th, 3:00 AM - 5:00 AM
AEST: Sep 24th, 6:00 PM - 8:00 PM
Sep 18, 09:36 PDT
Sep 23, 2023
Sep 22, 2023
Sep 21, 2023
Sep 20, 2023
Scheduled Maintenance - Automation APAC
Completed - The scheduled maintenance has been completed.
Sep 20, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on the Automation APAC environment. Automation pages - Catalog, Applied Policies, Templates, Incidents and the Automation Dashboard will be unavailable during the maintenance. There may also be delays to applied policies running and recommendation creation for policy incidents.

PDT: September 20th, 08:30 AM to 10:30 AM
UTC: September 20th, 03:30 PM to 05:30 PM
CEST: September 20th, 05:30 PM to 07:30 PM
IST: September 20th, 09:00 PM to 11:00 PM
AEST: September 21st, 01:30 AM to 03:30 AM
Sep 15, 21:21 PDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Flexera One - IT Visibility - NA - Service Degradation
Resolved - This incident has been resolved.
Sep 18, 17:35 PDT
Monitoring - All of our services are presently online and operating stably. We are closely monitoring the situation and awaiting final confirmation from our vendor before officially closing out our incident.
Sep 18, 14:08 PDT
Update - Based on the most recent update from our vendor, they are actively resolving network latency and error issues in the US Region Availability Zones. These problems are specifically impacting certain instances in these zones, where network mappings are not being propagated to the underlying hardware.
Sep 18, 13:27 PDT
Identified - We have identified this issue to be on the vendor side. We are continuing to experience intermittent service failures, and our technical team is actively monitoring the situation. We apologize for any inconvenience this may have caused.
Sep 18, 12:25 PDT
Update - Our technical team suspects that this may be connected to a network disruption impacting one of our vendors. We are conducting a more detailed investigation.
Sep 18, 12:21 PDT
Investigating - Incident Description: We are currently experiencing an issue with our IT Visibility Platform, potentially impacting customers in North America. As a result, customers may experience issues when accessing Flexera One UI Data Dashboards, Data Exports, API access, and ServiceNow integration.

Priority: P1

Restoration Activity: Our technical teams are actively addressing the issue. We've observed some disruptions in our systems, and we're currently examining the situation.
Sep 18, 12:03 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023
IT Visibility and Technology Spend Scheduled Maintenance - EU/NAM
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility and Technology Spend in our EU and NAM instances. IT Visibility and Technology Spend dashboards will be unavailable during the window below.

UTC: Sep 16th, 8:00 AM - 11:00 AM
PDT: Sep 16th, 1:00 AM - 4:00 AM
CDT: Sep 16th, 3:00 AM - 6:00 AM
AEST: Sep 16th, 6:00 PM - 9:00 PM
Sep 1, 21:23 PDT
Sep 15, 2023

No incidents reported.

Sep 14, 2023
Scheduled Maintenance - Technopedia
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 02:00 PDT
Scheduled - Flexera will be performing maintenance on the Technopedia Update Services infrastructure. Customers may experience intermittent problems and delays while retrieving new Technopedia Catalog updates during this maintenance period.

UTC: September 14, 9:00 AM - 11 AM
PDT: September 14, 2:00 AM - 4 AM
CDT: September 14, 4:00 AM - 6 AM
AEST: September 14, 7:00 PM - 9 PM
Sep 12, 11:28 PDT
Sep 13, 2023
Flexera One - IT Asset Management North America: Production Release 2023R1.3
Completed - The scheduled maintenance has been completed.
Sep 13, 20:11 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2023R1.3 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: September 14 01:00 AM - September 14 03:00 AM
PDT: September 13 06:00 PM - September 13 08:00 PM
CEST: September 14 03:00 AM - September 14 05:00 AM
AEST: September 14 11:00 AM - September 14 01:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Sep 11, 15:26 PDT
Sep 12, 2023
Scheduled Maintenance - Flexera One - North America (NAM)
Completed - The scheduled maintenance has been completed.
Sep 12, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 PDT
Scheduled - Flexera One (NAM) Automation Credentials, Credentials API, and Policy Customizations API will be unavailable during the maintenance window below:

Dates/Times:
PDT: Tue. Sep. 12, 2023, 5:00 PM - 6:00 PM
CDT: Tue. Sep. 12, 2023, 7:00 PM - 8:00 PM
UTC: Wed. Sep. 13, 2023, 12:00 AM - 1:00 AM
AEST: Wed. Sep. 13, 2023, 10:00 AM - 11:00 AM

As a result of this maintenance work, customers will be unable to access Automation Credentials in Flexera One, as well as the Credentials and the Policy Customizations APIs during this period.
Aug 31, 08:18 PDT
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