Flexera One - SaaS Management - All regions - data aggregation failures
Investigating - Incident Description:
Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector.

Business Impact:
A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management.

Impact Start: 3 November 2026, 07:00 AM CET

Restoration Activity:
The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue.
Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.
Nov 04, 2026 - 04:59 PST

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

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Flexera One - IT Asset Management - North America Degraded Performance
IT Asset Management - US Beacon Communication Operational
IT Asset Management - US Inventory Upload Operational
IT Asset Management - US Login Page Operational
IT Asset Management - US Batch Processing System Operational
IT Asset Management - US Business Reporting Operational
IT Asset Management - US SaaS Manager Degraded Performance
IT Asset Management - US Restful APIs Operational
Flexera One - IT Asset Management - Europe Degraded Performance
IT Asset Management - EU Beacon Communication Operational
IT Asset Management - EU Inventory Upload Operational
IT Asset Management - EU Login Page Operational
IT Asset Management - EU Batch Processing System Operational
IT Asset Management - EU Business Reporting Operational
IT Asset Management - EU SaaS Manager Degraded Performance
IT Asset Management - EU Restful APIs Operational
Flexera One - IT Asset Management - APAC Degraded Performance
IT Asset Management - APAC Beacon Communication Operational
IT Asset Management - APAC Inventory Upload Operational
IT Asset Management - APAC Login Page Operational
IT Asset Management - APAC Batch Processing System Operational
IT Asset Management - APAC Business Reporting Operational
IT Asset Management - APAC SaaS Manager Degraded Performance
IT Asset Management - APAC Restful APIs Operational
Flexera One - IT Visibility - North America Operational
IT Visibility US Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - IT Visibility - APAC Operational
IT Visibility - APAC Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Flexera One - Cloud Management - APAC Operational
Cloud Cost Optimization - APAC Operational
Flexera One - Cloud License Management - North America Operational
Cloud License Management - US Operational
Flexera One - Cloud License Management - Europe Operational
Cloud License Management - EU Operational
Flexera One - Cloud License Management - APAC Operational
Cloud License Management - APAC Operational
Flexera One - Cloud Commitment Management Operational
Cloud Commitment Management - US Operational
Flexera One – APIs – North America Operational
api.flexera.com Operational
beta.api.flexera.com Operational
Flexera One – APIs – Europe Operational
api.flexera.eu Operational
beta.api.flexera.eu Operational
Flexera One – APIs – APAC Operational
api.flexera.au Operational
Flexera One - SBOM Management - North America Operational
SBOM Management API - US Operational
SBOM Management SCA Data Library API - US Operational
Snow Atlas Operational
Snow Atlas - America Operational
Snow Atlas - Australia Operational
Snow Atlas - Europe Operational
Snow Atlas - UK South Operational
Snow Atlas API - Australia Operational
Snow Atlas API - America Operational
Snow Atlas API - Europe Operational
Snow Atlas Operational
Snow Atlas API - UK South Operational
Spot Operational
Spot UI Operational
Spot API Operational
Spot Website Operational
Legacy Cloud Management Operational
Automation Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal Operational
Software Vulnerability Manager Agent Interface Operational
CloudCheckr Operational
CloudCheckr US region Operational
CloudCheckr - EU (European Region) Operational
CloudCheckr - AU (Australia & New Zealand region) Operational
CloudCheckr GOV region Operational
CloudCheckr Federal Operational
Chaos Genius Operational
Chaos Genius App UI Operational
Chaos Genius API Operational
Chaos Genius Website Operational
Chaos Genius Blog Operational
Technopedia Operational
Technopedia Operational
Software Vulnerability Research Operational
Flexera Community Operational
Flexera Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Flexera one - All Regions Nov 7, 2026 12:00-14:00 PST

Flexera will be performing scheduled maintenance on core platform services across all regions (NAM, EU, and APAC) to support improvements in user access and administration functionality.

Impact: During this maintenance window, users may experience temporary service disruptions, including possible intermittent unavailability in certain areas of the platform when navigating or performing user administration actions.

These changes affect services used immediately after login, as well as within user management workflows.

Impact Note: Users with active sessions during this window may be required to sign in again, particularly when navigating between pages during the maintenance window.

PST: November 7, 2026, 12:00 PM - 2:00 PM
GMT: November 7, 2026, 8:00 PM - 10:00 PM
CET: November 7, 2026, 9:00 PM - 11:00 PM
IST: November 8, 2026, 1:30 AM - 3:30 AM
AEDT: November 8, 2026, 7:00 AM - 9:00 AM
Posted on Oct 30, 2026 - 14:49 PDT

Nov 4, 2026

Unresolved incident: Flexera One - SaaS Management - All regions - data aggregation failures.

Nov 3, 2026

Flexera One - IT Asset Management – US – Performance and Access Issues
Resolved - Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.


Business Impact:
A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.
Impact Start : 3 November 2026, 9:56 PM PDT
Impact End : 3 November 2026, 10:33 PM PDT

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.
Nov 3, 21:44 PST
Spot - Service degradation across mutiple cloud providers
Resolved - After extended monitoring , our teams have confirmed that the services are stable . This incident is now resolved. We will share further details via a post mortem report.
Nov 3, 02:11 PST
Monitoring - Incident Description:

We are investigating an issue affecting Spot services, where a subset of customers may experience launch and scaling issues with across multiple cloud providers. Our monitoring identified increased error rates and service interruptions affecting request processing.

Business Impact:

Affected customers may experience failures or degraded performance when launching resources or performing scaling operations through Elastigroup and Ocean. Our teams are continuing to assess the overall scope and duration of the impact.

Restoration Activity:

Our technical teams are actively investigating the underlying cause of the disruption and monitoring service health. The previously observed alerts have recovered, and request processing appears to be returning to normal levels. Teams are continuing to validate service stability and confirm full restoration. Further updates will be provided as the investigation progresses.
Nov 3, 01:38 PST

Nov 2, 2026

Spot - AWS - US West- Service Disruption
Resolved - The issue affecting Spot services for AWS has been resolved. AWS identified an issue affecting API request processing and implemented mitigation actions to restore normal service.

During the recovery period, some customers may have experienced increased throttling when performing instance termination operations. These restrictions have now been lifted, and service is operating normally.

Our teams have completed validation activities and will continue to monitor service stability. This incident is now resolved.
Nov 2, 05:33 PST
Monitoring - Following the mitigation actions implemented by AWS, we are observing a continued reduction in error rates and improved service performance. Our teams are successfully completing the majority of previously affected instance termination operations, and no further errors are currently being observed in our service logs.

Service conditions appear stable. Our technical teams continue to closely monitor the service and perform validation activities while awaiting further confirmation from AWS.
Nov 2, 03:36 PST
Identified - Our technical teams continue to monitor the service disruption affecting Spot services for AWS. AWS has identified the underlying issue and is actively deploying mitigation actions to restore normal service.

Our teams will continue to monitor service stability and validate affected Spot operations as AWS progresses with its mitigation activities.
Nov 2, 02:49 PST
Investigating - Incident Description:
We are investigating an issue affecting Spot services for AWS in the us-west-2 region, where increased error rates are being observed. The issue is affecting a subset of customers in the region, who may experience failures or degraded performance when performing scale-up and scale-down operations through Spot.

Business Impact:
Customers operating in the AWS us-west-2 region may experience failures or degraded performance with scale-up and scale-down operations. Our teams are assessing whether customers in other AWS regions may also be affected.

Restoration Activity:
Our technical teams are actively investigating the increased error rates and working to determine the full scope of the impact. The investigation includes assessing whether the disruption is limited to the us-west-2 region or extends to additional AWS regions. Further updates will be provided as the investigation progresses.
Nov 2, 02:14 PST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Flexera One - IT Asset Management – US – Performance and Access Issues
Resolved - Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.


Business Impact:
A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.
Oct 31, 21:50 PDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Spot - AWS - Service Disruption
Resolved - Our technical teams have confirmed that affected Spot operations for AWS have returned to normal.

Investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. To restore stability, technical teams increased resources for the affected service components and adjusted the service health-check timeout to reduce repeated service restarts.

Following these changes, service health and response times returned to normal operating levels. Validation confirmed recovery of affected customer-facing functionality, including Elastigroup creation and scaling and Ocean ECS operations. Service performance remained stable throughout the monitoring period, and the incident is now considered resolved.

We will continue to investigate the underlying cause. A customer-facing post-mortem report will be published in the coming days with further details on the underlying cause and future preventative measures.
Oct 29, 16:38 PDT
Update - Our investigation identified connectivity timeouts and service instability affecting the processing of AWS operations through Spot. Technical teams increased resources for the affected service components and adjusted service health-check settings to improve stability and reduce repeated service restarts. Following these changes, service responsiveness has improved significantly, and validation has confirmed recovery of key customer-facing operations, including Elastigroup creation and scaling.

We are continuing to validate remaining affected functionality and closely monitor service performance and stability before considering the incident resolved.
Oct 29, 15:57 PDT
Update - Further investigation has identified prolonged connectivity timeouts while processing requests associated with AWS operations, alongside degraded responsiveness across multiple Spot operations for AWS. Our technical teams are implementing configuration and resource adjustments to improve service stability while continuing to investigate the underlying cause and monitor affected customer operations.
Oct 29, 15:24 PDT
Investigating - Incident Description:
We are investigating an issue affecting multiple Spot operations for AWS. Customers may experience failures, delays, or degraded performance when performing AWS-related operations through Spot.

Business Impact:
Affected customers may experience failures or delays across multiple Spot operations for AWS, including instance termination, scaling and capacity operations, and creating or managing Elastigroups. Customers may also experience slow or unresponsive AWS Elastigroup creation workflows and issues with Ocean ECS functionality, including ECS clusters not being listed when attempting to import them. The broader scope of affected functionality continues to be assessed.

Restoration Activity:
Our technical teams continue to investigate elevated latency and communication failures affecting the processing of AWS operations through Spot. Mitigation changes are being deployed to improve service stability, while teams continue to monitor service recovery and validate functionality across affected Spot operations. Further updates will be provided as the investigation progresses.
Oct 29, 14:37 PDT
Flexera One - SaaS Manager - EU - Service Disruption
Resolved - Investigation identified a database configuration issue that prevented a supporting service from starting successfully, resulting in the Managed Applications page being unavailable in the EU region.

Our technical teams rebuilt the affected database configuration and restored the dependent services. The Managed Applications page is now accessible and functioning normally. Other SaaS Manager functionality remained available, and no impact was identified in other regions.

The incident is now resolved.
Oct 29, 09:16 PDT
Investigating - Incident Description:
We are investigating an issue affecting the Managed Applications page within SaaS Manager in the EU region.

Business Impact:
Customers may be unable to load the Managed Applications landing page. Other SaaS Manager functionality remains accessible. The issue is currently isolated to the EU region, with no impact identified in other regions.

Restoration Activity:
Our technical teams are actively investigating and working to restore normal functionality. Further updates will be provided as more information becomes available.
Oct 29, 06:54 PDT
Spot - AWS China North - Instance Management Operations Disruption
Resolved - The billing-related issue affecting the AWS China account has been successfully resolved, and the account has been restored. Normal service has resumed, and the incident is confirmed as resolved.
Oct 29, 00:53 PDT
Update - Our teams continue to work with AWS Support to restore the affected AWS China account. The matter has been escalated within AWS for further assistance, while our teams are also exploring available options to facilitate restoration. We remain actively engaged with AWS and will provide further updates as more information becomes available.
Oct 29, 00:15 PDT
Identified - Our teams have identified that the AWS China account is currently affected due to a billing-related issue. A support case has been raised with AWS to address the issue and restore the account. We will provide further updates as more information becomes available.
Oct 28, 21:00 PDT
Update - Our technical teams have narrowed the investigation to account configuration associated with the affected environment. Teams are reviewing current configuration data against previously known configuration to determine whether identified differences contributed to the instance management failures.

The investigation remains ongoing while the identified configuration differences are validated and the appropriate remediation is determined.
Oct 28, 18:08 PDT
Investigating - Incident Description: We are investigating an issue affecting instance management operations for a subset of Spot customers using the AWS China North region.

Business Impact: Affected customers may experience failures when attempting to launch or terminate instances.

Restoration Activity: Our technical teams are actively investigating the issue and working to identify the underlying cause and restore normal instance management operations. Further updates will be provided as the investigation progresses.
Oct 28, 16:03 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
Oct 29, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research (SVR).
Software Vulnerability Research will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-10-29 00:30 – 02:30
PDT: 2026-10-28 22:30 – 2026-10-29 00:30
UTC: 2026-10-29 05:30 – 07:30
AEST: 2026-10-29 15:30 – 17:30
IST: 2026-10-29 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Oct 23, 01:30 PDT

Oct 28, 2026

Flexera One - IT Asset Management – US – Performance and Access Issues
Resolved - Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times.


Business Impact:
A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available.

Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.
Oct 28, 23:37 PDT
Flexera One - Technopedia - Content Update Delays
Resolved - The Technopedia content refresh has been completed, and validation has confirmed that the updated content is available across the affected services. Normal content refresh operations have been restored, and the issue is resolved.
Oct 28, 03:35 PDT
Update - The Technopedia content refresh remains in progress and continues to be closely monitored by our technical teams. Following completion, we will validate the updated content across the affected services to confirm normal operations have been restored.
Oct 28, 02:39 PDT
Update - The Technopedia content refresh remains in progress. Our technical teams continue to monitor the refresh through completion. Once processing is complete, we will validate that updated Technopedia content is available across the affected services to ensure normal content refresh operations have been restored.
Oct 27, 18:44 PDT
Identified - Incident Description: We are investigating delays affecting Technopedia content updates. Technopedia content used by Data Platform, IT Visibility, and API services has not been refreshed since October 22 due to repeated data processing failures. Customers may therefore see outdated Technopedia content in affected services.

Priority: P2

Restoration Activity: Our technical teams have performed recovery actions to address the data processing failures and have refreshed the underlying content. Catalog generation is currently in progress, and we are monitoring this activity through completion. We will provide a further update as recovery progresses.
Oct 27, 10:00 PDT
Scheduled Maintenance - Software Vulnerability Manager
Completed - The scheduled maintenance has been completed.
Oct 28, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:30 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Manager.
Software Vulnerability Manager will be unavailable for two hours starting at the time below:
Dates/Times:
CDT: 2026-10-28 00:30 – 02:30
PDT: 2026-10-27 22:30 – 2026-10-28 00:30
UTC: 2026-10-28 05:30 – 07:30
AEST: 2026-10-28 15:30 – 17:30
IST: 2026-10-28 11:00 – 13:00
As a result of this maintenance work, customers will be unable to access Software Vulnerability Manager during this period.
Oct 23, 01:31 PDT

Oct 27, 2026

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Scheduled Maintenance – Snow Atlas – America
Completed - The scheduled maintenance has been completed.
Oct 25, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the America production environment during the maintenance window below.

Duration: 30 hours

Dates/Times:

PDT: October 24, 6:00 AM – October 25, 12:00 PM
EDT: October 24, 9:00 AM – October 25, 3:00 PM
UTC: October 24, 1:00 PM – October 25, 7:00 PM
CEST: October 24, 3:00 PM – October 25, 8:00 PM (CET)
IST: October 24, 6:30 PM – October 26, 12:30 AM
AEDT: October 25, 12:00 AM – October 26, 6:00 AM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Oct 16, 15:54 PDT
Scheduled Maintenance – Snow Atlas – Europe
Completed - The scheduled maintenance has been completed.
Oct 25, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:01 PDT
Scheduled - Flexera will be performing scheduled maintenance in the Europe production environment during the maintenance window below.

Duration: 30 hours

Dates/Times:
CEST: October 24, 6:00 AM – October 25, 12:00 PM (CET)
UTC: October 24, 4:00 AM – October 25, 11:00 AM
PDT: October 23, 9:00 PM – October 25, 4:00 AM
IST: October 24, 9:30 AM – October 25, 4:30 PM
AEST: October 24, 2:00 PM – October 25, 9:00 PM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Oct 16, 16:17 PDT
Scheduled Maintenance – Snow Atlas – UK
Completed - The scheduled maintenance has been completed.
Oct 25, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the UK production environment during the maintenance window below.

Duration: 30 hours

Dates/Times:
CEST: October 24, 6:00 AM – October 25, 12:00 PM (CET)
UTC: October 24, 4:00 AM – October 25, 11:00 AM
BST: October 24, 5:00 AM – October 25, 11:00 AM (GMT)
PDT: October 23, 9:00 PM – October 25, 4:00 AM
IST: October 24, 9:30 AM – October 25, 4:30 PM
AEST: October 24, 2:00 PM – October 25, 9:00 PM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Oct 16, 16:15 PDT

Oct 24, 2026

Scheduled Maintenance – Snow Atlas – Australia
Completed - The scheduled maintenance has been completed.
Oct 24, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 13:00 PDT
Scheduled - Flexera will be performing scheduled maintenance in the Australia production environment during the maintenance window below.

Duration: 30 hours

Dates/Times:

AEST: October 24, 6:00 AM – October 25, 12:00 PM
AEDT: October 24, 7:00 AM – October 25, 1:00 PM
UTC: October 23, 8:00 PM – October 25, 2:00 AM
CEST: October 23, 10:00 PM – October 25, 4:00 AM (CET)
IST: October 24, 1:30 AM – October 25, 7:30 AM
PDT: October 23, 1:00 PM – October 24, 7:00 PM
EDT: October 23, 4:00 PM – October 24, 10:00 PM

Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.
Oct 16, 16:25 PDT

Oct 23, 2026

Oct 22, 2026

Flexera One - IT Asset Management North America: Production Release 2026R1.4
Completed - The scheduled maintenance has been completed.
Oct 22, 19:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2026R1.4 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: October 23 01:00 AM - October 23 03:00 AM
PDT: October 22 06:00 PM - October 22 08:00 PM
CEST: October 23 03:00 AM - October 23 05:00 AM
AEDT: October 23 12:00 PM - October 23 02:00 PM

Information about new features and other changes is available at https://docs.flexera.com. Select the 'Flexera One' product and open 'IT Asset Management - Features by Release'.
Oct 20, 15:41 PDT
Flexera One - Snow Atlas - UK South - SAM Core Functionality Inaccessible
Resolved - Following the recovery actions previously implemented, our technical teams completed additional validation and monitoring. Users and Computer Details functionality has remained stable with no further issues observed. Normal operation has been confirmed, and this incident is now considered resolved.
Oct 22, 00:38 PDT
Monitoring - Our technical teams identified timeout errors affecting service components supporting the impacted functionality and performed targeted service restarts. Following these recovery actions, Users and Computer Details functionality is responding successfully during validation. We are continuing to monitor service behavior and perform final validation to confirm sustained stability.
Oct 22, 00:21 PDT
Investigating - Incident Description: We are investigating an issue affecting Snow Atlas SAM Core functionality in the UK South region. Some customers may experience issues accessing Users functionality and may encounter errors when accessing Computer Details.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the issue and assessing the scope of impact. We are working to identify the underlying cause and restore the affected functionality. Further updates will be provided as more information becomes available.
Oct 22, 00:05 PDT

Oct 21, 2026

No incidents reported.

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