All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite US Production Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite (Europe) Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2018 Operational
Software Vulnerability Manager 2018 Web Portal ? Operational
Software Vulnerability Manager 2018 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Software Vulnerability Manager 2019 Scheduled Maintenance Mar 24, 07:00-10:00 PDT
Flexera will be performing network maintenance on the Software Vulnerability Manager 2018 infrastructure which will result in connectivity issues during the maintenance window below:

PDT: March 24th 07:00 am - 10:00 am
UTC: March 24th 14:00 pm - 17:00 pm
AEDT: March 25th 1:00 am - 4:00 am
Posted on Mar 21, 10:10 PDT
System Metrics Month Week Day
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2018 Web Portal
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Software Vulnerability Manager 2018 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019
FlexNet Manager Cloud North America - Performance Degradation
Resolved - Degraded performance while retrieving FNMS licensing information and when performing license reconciliation was being experienced. We have remediated a database issue and services are now operating normally.
Mar 21, 13:06 PDT
Monitoring - Degraded performance while retrieving FNMS licensing information and when performing license reconciliation was being experienced. We have implemented a workaround and are currently monitoring the service to confirm restoration.

Next Update:
TBA
Mar 20, 23:07 PDT
Update - Degraded performance while retrieving FNMS licensing information and when performing license reconciliation is currently being experienced. We have identified a database issue and are continuing to undertake remediation activities.

Next Update:
Wednesday, March 20 @ 11:00pm PDT | 1:00am CDT | 2:00am EDT
Thursday, March 21@ 5:00pm AEST
Mar 20, 21:46 PDT
Investigating - We have identified additional issues resulting in degraded performance while retrieving FNMS licensing information and when performing license reconciliation. We are have identified a database issue and the investigation is ongoing.

Next Update:
Wednesday, March 20 @ 9:30pm PDT | 11:30pm CDT | 12:30am EDT
Thursday, March 21@ 3:30pm AEST
Mar 20, 20:44 PDT
Monitoring - Degraded performance while retrieving FNMS licensing information and when performing license reconciliation was being experienced. We have remediated a database issue and are currently monitoring the service to confirm restoration.

Next Update:
Wednesday, March 20 @ 8pm PDT | 10pm CDT | 11pm EDT
Thursday, March 21 @ 2pm AEST
Mar 20, 19:16 PDT
Identified - Degraded performance while retrieving FNMS licensing information and when performing license reconciliation is currently being experienced. We have identified a database issue and are currently undertaking remediation activities.

Next Update: 1pm AEST
Mar 20, 18:15 PDT
Investigating - We have identified degraded performance while retrieving FNMS licensing information and when performing license reconciliation. Engineering are currently investigating the issues.

Next Update: 12pm AEST
Mar 20, 17:22 PDT
Mar 20, 2019
FlexNet Operations User Acceptance Testing (UAT) Database Incident 20/Mar/2019
Resolved - This incident has been resolved.
Mar 20, 12:59 PDT
Update - We expect the re-build, install, and data restoration process to be completed by 1:00 PM PDT / 20:00 UTC.
Mar 20, 11:16 PDT
Identified - A hardware failure has occurred and forced migration to a new database server instance. The new server build is in process to be followed by data migration from the failed server.
Mar 20, 08:17 PDT
Mar 19, 2019
FlexNet Operations User Acceptance Testing (UAT) Database Incident 19/Mar/2019
Resolved - We experienced a HW failure and have restarted the services with reduced memory allocation. We will replace the failed memory hardware and increase allocation back to normal level as soon as we are able.
Mar 19, 15:10 PDT
Update - We are continuing to investigate this issue.
Mar 19, 14:57 PDT
Investigating - We are currently investigating this issue.
Mar 19, 14:34 PDT
Mar 18, 2019
FlexNet Manager Suite North America: Production Maintenance for 2019 R1 Release
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2019 R1 in the North American Production environment.
Mar 18, 18:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

PDT: March 18th 5:00pm - 7:00pm
UTC: March 19th 12:00am - 02:00am
AEDT: March 19th 11:00am - 01:00pm

Information on the new features and changes coming is available from the FlexNet Manager Suite 2019 R1 release notes.

If you are using FlexNet Manager Suite as an ILMT replacement, please take a look at the knowledge base article about important changes in this release. Please note that these changes are likely to impact your compliance position.
Mar 14, 20:30 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
FlexNet Manager Suite Europe: Production Maintenance for 2019 R1 Release
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2019 R1 in the European production environment.
Mar 13, 16:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 15:30 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1 in the European Production environment which will result in downtime during a portion of the maintenance window below: 
 
PDT: March 13th 3:30pm - 5:30pm
UTC: March 13th 10:30pm - March 14th 12:30am
AEDT: March 14th 9:30am - 11:30am
 
Information on the new features and changes coming is available from the draft edition of the  FlexNet Manager Suite 2019 R1 release notes.
 
If you are using FlexNet Manager Suite as an ILMT replacement, please take a look at the knowledge base article about important changes in this release. Please note that these changes are likely to impact your compliance position.
Mar 11, 15:39 PDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019
Software Vulnerability Manager 2018 Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 09:00 PDT
Scheduled - Flexera will be performing network maintenance on the Software Vulnerability Manager 2018 infrastructure which may cause brief connectivity issues during the maintenance window below:

PDT: March 11th 9:00 am – 11:00 am
UTC: March 11th 4:00 pm – 6:00 pm
AEDT: March 12th 3:00 am – 5:00 am
Mar 6, 12:19 PST
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

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