All Systems Operational

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Manager Suite - North America Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite US Batch Processing System ? Operational
FlexNet Manager Suite US Business Reporting ? Operational
FlexNet Manager Suite - Europe Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
FlexNet Manager Suite EU Batch Processing System ? Operational
FlexNet Manager Suite EU Business Reporting ? Operational
Optima Operational
Cloud Management Platform Operational
Cloud Management Dashboard Operational
Self-Service Operational
Documentation Portal Operational
Governance Operational
Data Platform Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
SaaS Manager Operational
Usage Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Software Vulnerability Research: production scheduled maintenance Aug 26, 11:00-13:00 PDT
Flexera will be performing scheduled maintenance in the Software Vulnerability Research production environment.
The Software Vulnerability Research production environment will be unavailable during a portion of the window below:

Dates/Times:
PST: 2020-08-26, 11:00
UTC: 2020-08-26, 18:00
AEST: 2020-08-27, 04:00
Posted on Aug 10, 09:35 PDT
Scheduled Maintenance: FlexNet Operations Cloud - 2020 R3 SP1 UAT/PCS Release Sep 1, 03:00-05:00 PDT
The FlexNet Operations Cloud – 2020 R3 Sp1 is scheduled to deploy in the UAT/PCS environment on:

UAT -
PST: 2020-09-01, 3:00 - 4:00 AM
UTC: 2020-09-01, 10:00 - 11:00 AM

PCS -
PST: 2020-09-01, 4:00 - 5:00 AM
UTC: 2020-09-01, 11:00 AM – 12:00 PM

The deployment requires an outage of approximately one hour per environment. During the outage, FlexNet Operations Cloud services on the UAT and PCS environments will be unavailable.
Posted on Aug 14, 15:17 PDT
System Metrics Month Week Day
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Research
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Software Vulnerability Manager Web Portal
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Software Vulnerability Manager Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
Aug 15, 2020
FlexNet Operations Cloud - Cloud Licensing Service (CLS) Emergency Maintenance
Resolved - This incident has been resolved.
Aug 15, 08:47 PDT
Investigating - FlexNet Operations Cloud - Cloud Licensing Service (CLS) Emergency Maintenance

PST: 2020-08-15, 08:40 - 09:00 AM
UTC: 2020-08-15, 04:40 - 05:00 PM

We are performing emergency maintenance, during the outage, FlexNet Operations Cloud Licensing Service on the PROD environments will be unavailable.
Aug 15, 08:36 PDT
FlexNet Operations Cloud - Cloud Licensing Service (CLS) 2020 R3 PROD deployment
Completed - The scheduled maintenance has been completed.
Aug 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 PDT
Scheduled - The FlexNet Operations Cloud - Cloud Licensing Service 2020 R3 (CLS) is scheduled to deploy in the PROD environment on:

PST: 2020-08-15, 0:00 - 2:00 AM
UTC: 2020-08-15, 08:00 - 10:00 AM

This deployment will require taking an outage. During the outage, FlexNet Operations Cloud services on the PROD environments will be unavailable.
Aug 5, 16:43 PDT
Aug 14, 2020

No incidents reported.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
FlexNet Manager Suite North America: UAT Release 2020 R1.1
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2020 R1.1 in the North American UAT environment.
Aug 12, 21:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2020 R1.1 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: August 13 01:00 AM - August 13 03:00 AM
PDT: August 12 06:00 PM - August 12 08:00 PM
CEST: August 13 03:00 AM - August 13 05:00 AM
AEST: August 13 11:00 AM - August 13 01:00 PM
Aug 10, 18:16 PDT
FlexNet Manager Suite Europe: UAT Release 2020 R1.1
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2020 R1.1 in the European UAT environment.
Aug 12, 18:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2020 R1.1 in the European UAT environment which will result in downtime during a portion of the maintenance window below:
UTC: August 12 11:00 PM - August 13 01:00 AM
PDT: August 12 04:00 PM - August 12 06:00 PM
CEST: August 13 01:00 AM - August 13 03:00 AM
AEST: August 13 09:00 AM - August 13 11:00 AM
Aug 10, 18:15 PDT
FlexNet Operations Cloud - Cloud Licensing Service (CLS) UAT deployment
Completed - The scheduled maintenance has been completed.
Aug 12, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:30 PDT
Scheduled - The FlexNet Operations Cloud - Cloud Licensing Service (CLS) is scheduled to deploy in the UAT environment on:

PST: 2020-08-12, 03:30 - 04:30 AM
UTC: 2020-08-12, 11:30 - 12:30 PM

This deployment will require taking an outage. During the outage, FlexNet Operations Cloud services on the UAT environments will be unavailable.
Aug 11, 12:01 PDT
FlexNet Manager Suite North America: Production Batch Processing Delays
Completed - The scheduled maintenance has been completed.
Aug 12, 00:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 23:16 PDT
Scheduled - Flexera will be performing Emergency Maintenance on the FlexNet Manager Suite Cloud in the North American Production environment. This will result in minor delays to batch processing.
Aug 11, 23:16 PDT
Aug 11, 2020
FlexNet Connect Production Service Interruption
Resolved - This incident has been resolved.
Aug 11, 09:56 PDT
Monitoring - The Publisher has been restarted and is back online as well. We are continuing to monitor.
Aug 11, 09:07 PDT
Identified - We have addressed the database connectivity issues for the Update Services. We are still working on Publisher.
Aug 11, 09:05 PDT
Investigating - We are currently investigating FlexNet Connect database connectivity issues.
Aug 11, 08:27 PDT
FlexNet Operations Cloud - DB changes to UAT environment
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 PDT
Scheduled - The FlexNet Operations Cloud - is scheduled to deploy DB changes in the UAT environment on:

PST: 2020-08-11, 2:00 - 4:00 AM
UTC: 2020-08-11, 10:00 - 12:00 PM


This deployment will require taking an outage. During the outage, FlexNet Operations Cloud services on the UAT environments will be unavailable.
Aug 7, 09:43 PDT
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Flexnet Management Suite US Web UI Errors
Resolved - Health checks have been successfully completed. This incident is now resolved.
Aug 7, 16:03 PDT
Update - Customers are advised to clear their browser cache if they are still experiencing problems
Aug 7, 11:19 PDT
Update - Our testing is showing that Chrome seems to be more susceptible to this problem. Try a different browser if you're hitting this error while we continue to work on the issue.
Aug 7, 10:35 PDT
Investigating - Our last change has reduced, but not entirely eliminated the HTTP 500 errors. We are continuing to investigate.
Aug 7, 10:13 PDT
Monitoring - Some customers were seeing HTTP 500 errors when navigating the UI. The Flexera team has identified the problem and deployed a fix. We believe the problem is resolved, but will continue to monitor the situation
Aug 7, 09:57 PDT
Aug 6, 2020
FlexNet Operations Reporter and FlexNet Connect Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:00 PDT
Scheduled - We will be performing infrastructure maintenance in the data center on Thursday, August 6, 2020. FlexNet Connect and FlexNet Operations Reporter (Advanced and Legacy modules) will be inaccessible for a portion of the maintenance window.
Aug 3, 12:32 PDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Flexnet Management Suite US Production Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 1, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 14:00 PDT
Scheduled - In July 2019 we notified you about our planned move of Flexnet Manager Suite (FNMS) to Amazon Web Services (AWS). Additional emails were sent to FNMS administrators on May 20th, June 23rd, and July 14th. The Flexnet Management Suite US Production environment will be offline for the maintenance window below as we migrate the it from our California data center to the AWS Oregon region.

PDT: Saturday August 1st 2:00 PM – 10:00 PM
EDT: Saturday August 1st 5:00 PM – Sunday August 2nd 1:00 AM
CDT: Saturday August 1st 4:00 PM – Sunday August 2nd 12:00 AM
MDT: Saturday August 1st 3:00 PM – 11:00 PM
AEST: Sunday August 2nd 7:00 AM – 3:00 PM
UTC: Saturday August 1st 9:00 PM – Sunday August 2nd 5:00 AM

The UAT Environment was already migrated to AWS, so please login to your UAT environment to test that beacons can still upload data and users can still access the UI. If you encounter any issues, contact technical support.

The move to AWS will provide a number of immediate benefits, including:

· increased reliability and scalability for your business-critical tasks
· faster delivery of new features while reducing downtime
· significant reduction in disaster recovery times

If your company utilizes IP whitelists to control outbound traffic, these will need to be updated in order to access the environment after the move to AWS. You can request the list of domains and IP addresses to be whitelisted by sending a request to Flexnet-Whitelist@flexera.com

Please review the FAQ and detailed security document available via the link below if you have any questions.

https://info.flexera.com/FlexNet-Manager-Cloud-AWS-Migration-Resources
Jul 17, 08:56 PDT
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