IT Visibility - NA - Data Processing Issue
Identified - We are continuing to test and monitor the required change.
May 20, 10:09 PDT
Monitoring - Issue: On Tuesday, May 17, 2022, we identified an issue with one of our services that may have caused some customers to experience delays while retrieving inventory data due to a processing backlog.

Current Status: The impacted service has been restored, and we are currently processing the inventory data in real-time. However, to ensure stability, a configuration change has been recommended by our technical staff. We are testing and monitoring the configuration change in the lower environment. The current ETA for production deployment is tomorrow, May 20, 2022.

For more information and previous status updates, please refer to: https://status.flexera.com/incidents/13f15ds2ry68
May 19, 12:05 PDT

About This Site

Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

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Flexera’s response to Apache Log4j 2 remote code execution vulnerability CVE-2021-44228 can be found on our Community Advisory page:

https://community.flexera.com/t5/Community-Notices/Flexera-s-response-to-Apache-Log4j-2-remote-code-execution/ba-p/216934

Flexera One - IT Asset Management - North America Operational
IT Asset Management - US Beacon Communication ? Operational
IT Asset Management - US Inventory Upload ? Operational
IT Asset Management - US Login Page ? Operational
IT Asset Management - US Batch Processing System ? Operational
IT Asset Management - US Business Reporting ? Operational
IT Asset Management - US SaaS Manager Operational
Flexera One - IT Asset Management - Europe Operational
IT Asset Management - EU Beacon Communication ? Operational
IT Asset Management - EU Inventory Upload ? Operational
IT Asset Management - EU Login Page ? Operational
IT Asset Management - EU Batch Processing System ? Operational
IT Asset Management - EU Business Reporting ? Operational
IT Asset Management - EU SaaS Manager Operational
Flexera One - IT Visibility - North America Degraded Performance
IT Visibility US Degraded Performance
Technopedia Login Page Operational
Technopedia API Operational
Flexera One - IT Visibility - Europe Operational
IT Visibility EU Operational
Flexera One - Cloud Management - North America Operational
Cloud Cost Optimization - US ? Operational
Cloudscape Operational
Flexera One - Cloud Management - Europe Operational
Cloud Cost Optimization - EU Operational
Legacy Cloud Management Operational
Governance Operational
Cloud Management Dashboard - Shard 3 Operational
Cloud Management Dashboard - Shard 4 Operational
Self-Service - Shard 3 Operational
Self-Service - Shard 4 Operational
Software Vulnerability Manager Operational
Software Vulnerability Manager Web Portal ? Operational
Software Vulnerability Manager Agent Interface ? Operational
Software Vulnerability Research Operational
Flexera Community Forum Operational
Flexera Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Software Vulnerability Research May 31, 05:00-07:00 PDT
Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable during the below maintenance window below:

Dates/Times:
PDT: 2022-05-31, 0500
UTC: 2022-05-31, 1200
AEST: 2022-05-31, 2200

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
Posted on May 19, 09:13 PDT
System Metrics Month Week Day
FlexNet Manager Suite US Login Page
Fetching
FlexNet Manager Suite US Beacon Communications
Fetching
FlexNet Manager Suite US Inventory Uploads
Fetching
FlexNet Manager Suite EU Login Page
Fetching
FlexNet Manager Suite EU Beacon Communications
Fetching
FlexNet Manager Suite EU Inventory Uploads
Fetching
Software Vulnerability Research
Fetching
Software Vulnerability Manager Web Portal
Fetching
Software Vulnerability Manager Agent Interface
Fetching
Past Incidents
May 20, 2022

Unresolved incident: IT Visibility - NA - Data Processing Issue.

May 19, 2022
IT Visibility - NA - Data Processing has been Delayed
Resolved - The issue has been resolved and the backlog has been processed.
May 19, 10:49 PDT
Update - A fix to facilitate the required configuration for faster processing is still being tested in the lower environment. Technical teams will continue to monitor the change tonight before implementing it in production. The next update will be posted tomorrow, 05/19/2022.
May 18, 13:27 PDT
Update - Technical teams continued to work on a fix last night and have formulated a plan that is currently being tested for implementation in the production environment.
May 18, 04:54 PDT
Update - We have been monitoring the progress of the backlog processing and are still noticing delays. Technical teams will continue to work offline tonight to work on a required change in the environment, following which the next update will be provided tomorrow morning, 05/18/22.
May 17, 14:51 PDT
Update - Technical teams are reviewing the required code change to facilitate the desired scaling.
May 17, 11:35 PDT
Update - The backlog processing is still in progress, however, there is no significant reduction in the lag time. We are looking into a code change to facilitate the scaling that is needed to process faster.
May 17, 10:03 PDT
Update - The backlog processing is still ongoing as we continue to monitor the progress.
May 17, 08:25 PDT
Update - The backlog processing is still ongoing. Technical teams are also working on scaling up the service to enable data processing in real-time.
May 17, 07:07 PDT
Update - The backlog processing is still in progress. Technical teams are continuing to monitor the progress.
May 17, 05:33 PDT
Identified - The impacted service has been restored, and the backlog processing is currently in progress.
May 17, 03:55 PDT
Update - The issue has been identified and a fix is being implemented.
May 17, 03:42 PDT
Update - The investigation is currently underway and the technical teams continue to drill down to identify the contributing factor(s).
May 17, 02:29 PDT
Investigating - Incident Description:
The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date.

Priority: 2

Restoration activity:
Technical teams have been engaged and are currently investigating.
May 17, 01:16 PDT
May 18, 2022
May 17, 2022
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
May 17, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:01 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable during the below maintenance window below:

Dates/Times:
PDT: 2022-05-17, 0500
UTC: 2022-05-17, 1200
AEST: 2022-05-17, 2200

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
May 10, 09:13 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
IT Visibility and Technology Spend Scheduled Maintenance - US and EU
Completed - The scheduled maintenance has been completed.
May 14, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 PDT
Scheduled - Flexera will be performing maintenance of IT Visibility and Technology Spend in our US and EU instances. IT Visibility and Technology Spend dashboards will be unavailable during the window below.

UTC: May 14th 9:00 AM - 12:00 PM
PST: May 14th 1:00 AM - 4:00 AM
CST: May 14th 3:00 AM - 6:00 AM
AEDT: May 14th 8:00 PM - 11:00 PM
May 3, 13:10 PDT
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Flexera One - IT Asset Management North America: Release 2022R1.1
Completed - The scheduled maintenance has been completed.
May 10, 20:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 8, 18:06 PDT
Scheduled - Flexera will be upgrading Flexera One - IT Asset Management to version 2022 R1.1 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

UTC: May 11 01:00 AM - May 11 03:00 AM
PDT: May 10 06:00 PM - May 10 08:00 PM
CEST: May 11 03:00 AM - May 11 05:00 AM
AEST: May 11 11:00 AM - May 11 01:00 PM


Information on the new features and other changes is available from https://docs.flexera.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
May 8, 17:53 PDT
Scheduled Maintenance - Software Vulnerability Research
Completed - The scheduled maintenance has been completed.
May 10, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 05:00 PDT
Scheduled - Flexera will be performing Scheduled Maintenance on Software Vulnerability Research.

Software Vulnerability Research will be unavailable during the below maintenance window below:

Dates/Times:
PDT: 2022-05-10, 0500
UTC: 2022-05-10, 1200
AEST: 2022-05-10, 2200

As a result of this maintenance work, customers will be unable to access Software Vulnerability Research during this period.
May 5, 09:06 PDT
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
IT Visibility - EU and NA - Data Processing has been Delayed
Resolved - EU Backlog processing has been completed. The inventory data for both NA and EU is processing in real-time now. This incident has been resolved.
May 6, 06:46 PDT
Update - EU Backlog Processing is still ongoing and significant progress has been made in the last hour.
May 6, 05:35 PDT
Update - A fix has been implemented successfully. Backlog processing is now complete in NA. EU backlog processing is still in progress.
May 6, 04:21 PDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 03:29 PDT
Investigating - Incident Description:
Customers may experience delays before inventory data is visible due to a processing backlog. EU data may be up to 9 hours out of date and NA may be up to 3 hours out of date.

Priority: P2

Restoration activity:
Technical teams have been engaged and are currently investigating.
May 6, 03:24 PDT
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