All Systems Operational

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Welcome to the Flexera System Status Dashboard. This page provides current availability information on our cloud products.

Sign up to receive service interruption and/or maintenance notifications associated with an incident. If you are experiencing a real-time, operational issue with a service not described below, contact our Support Team.

All times are displayed in the Pacific Time Zone.

FlexNet Operations LLM Production Operational
FlexNet Operations Reporter ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations LLM Production Producer Portal ? Operational
FlexNet Operations LLM Production End User Portal Operational
FlexNet Operations LLM Production Device API Operational
FlexNet Operations ALM Production Operational
FlexNet Operations ALM End User Portal ? Operational
FlexNet Operations ALM Producer Portal ? Operational
FlexNet Embedded License Activation Service ? Operational
FlexNet Embedded License Usage Service ? Operational
FlexNet Operations ALM User Acceptance Testing ? Operational
FlexNet Operations ALM End User Portal UAT ? Operational
FlexNet Operations ALM Producer Portal UAT ? Operational
FlexNet Embedded License Activation Service UAT Operational
FlexNet Embedded License Usage Service UAT ? Operational
FlexNet Manager Suite US Production Operational
FlexNet Manager Suite US Beacon Communication ? Operational
FlexNet Manager Suite US Inventory Upload ? Operational
FlexNet Manager Suite US Login Page ? Operational
FlexNet Manager Suite (Europe) Operational
FlexNet Manager Suite EU Beacon Communication ? Operational
FlexNet Manager Suite EU Inventory Upload ? Operational
FlexNet Manager Suite EU Login Page ? Operational
Software Vulnerability Manager Next Operational
Software Vulnerability Manager 2018 Operational
Software Vulnerability Manager 2018 Web Portal ? Operational
Software Vulnerability Manager 2018 Agent Interface ? Operational
FlexNet Connect Production Operational
FlexNet Connect Update Service (flexnetoperations.com) ? Operational
FlexNet Connect Update Service (installshield.com) ? Operational
FlexNet Connect Publisher Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Flexera will be performing maintenance on the Software Vulnerability Manager Next platform which will result in connectivity issues throughout the maintenance window below:

PDT: May 29nd 11:00 am - 1:00 pm
UTC: May 29nd 18:00 pm - 20:00 pm
AEDT: May 30rd 4:00 am - 6:00 am
Posted on May 16, 09:18 PDT
TLS (Transport Security Layer) is a cryptographic protocol that secures communications over networks. It is the successor of the SSL (Secure Socket Layer) protocol. TLS Version 1.0 was first defined in 1999 and since then has been superseded by newer versions. Due to existing vulnerabilities in TLS 1.0 and 1.1, Flexera will discontinue support for these versions in FlexNet Operations Cloud and FlexNet Connect Cloud using the following schedule:

UAT
PDT Tuesday, June 11, 2019 10:00 AM - 12:00 PM
UTC Tuesday, June 11, 2019 5:00 PM - 7:00 PM

UAT endpoints affected:
FNO LLM Producer Portal - manageruat.flexnetoperations.com, manageruat.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

Production
PDT Tuesday, September 10, 2019, 10:00 AM - 12:00 PM
UTC Tuesday, September 10, 2019, 5:00 PM - 7:00 PM

Production endpoints affected:
FNO LLM Producer Portal - manager.flexnetoperations.com, manager.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

After these dates, browsers or API clients connecting to these endpoints must connect via TLS 1.2. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

It is especially important for customers to test their FNE clients in UAT before the change is made in Production. FNE clients can communicate with FNO and/or CLS over one of two endpoints; the Enterprise Portal (customer-name.flexnetoperations.com) or the compliance endpoint (customer-name.compliance.flexnetoperations.com).

If you have any questions related to this notification or any difficulties applying the required changes, please do not hesitate to reach out to our support desk. Details to contact Flexera Support can be found here https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720.
Posted on Apr 15, 16:03 PDT
FlexNet Operations LLM Production End User Portal
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FlexNet Operations LLM Production Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Operations ALM End User Portal
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FlexNet Operations ALM Producer Portal
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FlexNet Embedded License Activation Service
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FlexNet Embedded License Usage Service
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FlexNet Manager Suite US Beacon Communication
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FlexNet Manager Suite US Inventory Upload
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FlexNet Manager Suite US Login Page
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FlexNet Manager Suite EU Beacon Communication
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FlexNet Manager Suite EU Inventory Upload
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FlexNet Manager Suite EU Login Page
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Software Vulnerability Manager Next
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Software Vulnerability Manager 2018 Web Portal
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Software Vulnerability Manager 2018 Agent Interface
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FlexNet Connect Update Service (flexnetoperations.com)
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FlexNet Connect Publisher Service
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FlexNet Operations ALM End User Portal UAT
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FlexNet Operations ALM Producer Portal UAT
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FlexNet Embedded License Activation Service UAT
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FlexNet Embedded License Usage Service UAT
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Past Incidents
May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 17:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:00 PDT
Scheduled - Flexera will be performing maintenance in the FlexNet Management Suite North American Production environment which will result in downtime during the maintenance window below:

PDT: May 22 5:00 pm – 7:00 pm
UTC: May 23 12:00 am – 2:00 am
AEST: May 23 10:00 am – 12:00 pm
May 20, 16:59 PDT
May 21, 2019

No incidents reported.

May 20, 2019
Completed - Flexera has completed the upgrade of FlexNet Manager Suite Cloud to version 2019 R1.2 in the North American Production environment.
May 20, 18:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.2 in the North American Production environment which will result in downtime during a portion of the maintenance window below:

PDT: May 20th 5pm - 7pm
UTC: May 21st 12am - 2am
AEST: May 21st 10am - 12pm

Information on the new features and other changes coming is available from https://helpnet.flexerasoftware.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
May 16, 20:48 PDT
May 19, 2019

No incidents reported.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 07:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 14, 10:32 PDT
Scheduled - Flexera will be updating FlexNet Operations with 2019 R1 SP1 feature enhancements. The FlexNet Operations production environments may be unavailable during a portion of the window below:

PST: Saturday May 18, 7:30 AM - 10:30 AM
UTC: Saturday May 18, 3:30 PM - 6:30 PM
AEDT: Sunday May 19, 12:30 AM - 3:30 AM

This maintenance window may also briefly impact FlexNet Management Suite access in the North American production instance.
May 13, 21:19 PDT
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Completed - The scheduled maintenance has been completed.
May 15, 16:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.2 in the European production environment which will result in downtime during a portion of the maintenance window below:

PDT: May 15th 3pm - 5pm
UTC: May 15th 10pm - 12am
CEST: May 16th 12am - 2am

Information on the new features and other changes coming is available from https://helpnet.flexerasoftware.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
May 13, 16:39 PDT
May 14, 2019

No incidents reported.

May 13, 2019
Resolved - While performing routine database maintenance, an index re-build unexpectedly caused blocking of database connections from the application servers. The maintenance was aborted and the database session continued blocking until the transaction was successfully rolled back.

Total time of Interruption: 29 minutes
May 13, 22:39 PDT
May 12, 2019
Completed - The scheduled maintenance has been completed.
May 12, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 PDT
Scheduled - Flexera will be performing network maintenance in our North American data center that hosts FlexNet Operations ALM, LLM, FlexNet Management Suite, and FlexNet Connect. While we don’t anticipate any outage, there could be a momentary loss of connectivity as circuits fail over during the window below.

PDT: Sunday, May 12th 1:00 AM – 3:00 AM
UTC: Sunday, May 12th 8:00 AM – 10:00 AM
AEST: Sunday May 12th 6:00 PM – 8:00 PM
May 8, 10:34 PDT
May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019
Completed - The scheduled maintenance has been completed.
May 8, 18:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.2 in the North American UAT environment which will result in downtime during a portion of the maintenance window below:

PDT: May 8th 5pm - 7pm
UTC: May 9th 12am - 2am
AEST: May 9th 10am - 12pm

Information on the new features and other changes coming is available from https://helpnet.flexerasoftware.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
May 7, 16:40 PDT
Resolved - This incident has been resolved.
May 8, 15:52 PDT
Investigating - Scheduled maintenance activities have exceeded the planned implementation window - As a result batch processing is currently offline. We are currently investigating and will provide updates as required.
May 8, 15:20 PDT
Completed - The scheduled maintenance has been completed.
May 8, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:00 PDT
Scheduled - Flexera will be upgrading FlexNet Manager Suite Cloud to version 2019 R1.2 in the European UAT environment which will result in downtime during a portion of the maintenance window below:

PDT: May 8th 1pm - 3pm
UTC: May 8th 8pm - 10pm
AEST: May 9th 6am - 8am

Information on the new features and other changes coming is available from https://helpnet.flexerasoftware.com. Simply select 'FlexNet Manager Suite Cloud' and open 'FlexNet Manager Suite Features by Release'.
May 7, 16:36 PDT