Services have been fully restored, and the platform is operating normally. Our teams are reviewing the incident to identify opportunities for improvement and prevent similar occurrences in the future. We will conduct a full retrospective in the coming days as part of our commitment to continuous improvement.
Posted Jul 05, 2025 - 09:29 PDT
Monitoring
Services are now back online, and customers should be able to access the platform as expected. Our teams are continuing to investigate the incident to confirm stability and identify the root cause. Further
Posted Jul 05, 2025 - 09:06 PDT
Update
Our teams are investigating the cause of the service degradation and are working on rerouting traffic as part of our efforts to restore functionality. We are taking steps to minimize customer impact while continuing to pursue a complete resolution. Further updates will be shared as progress continues.
Posted Jul 05, 2025 - 08:56 PDT
Investigating
Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.
Priority: P1
Restoration Activity: Our technical teams have been engaged and are working to identify the affected service and determine the scope of impact. Further updates will be shared as the investigation progresses.
Posted Jul 05, 2025 - 08:11 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting, IT Asset Management - US SaaS Manager), Flexera One - IT Visibility - North America (IT Visibility US), Flexera One - Cloud License Management - North America (Cloud License Management - US), and Flexera One - Cloud Management - North America (Cloud Cost Optimization - US, Cloudscape).