Following the hotfix deployment, no additional customer reconcile failures have been observed. After an extended monitoring period and validation of platform behavior, the issue is now being declared as resolved.
Posted May 27, 2026 - 06:33 PDT
Monitoring
The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.
Posted May 27, 2026 - 04:18 PDT
Identified
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deploying a hotfix to prevent the issue from impacting customers who have not yet completed their first reconcile following the recent release.
Posted May 27, 2026 - 04:04 PDT
This incident affected: Flexera One - IT Asset Management - Europe (IT Asset Management - EU Inventory Upload).