FlexNet Operations ALM Production: Unscheduled Outage

Incident Report for Flexera System Status Dashboard

Postmortem

Blocking was determined to be caused by idle transactions left open by hung threads in the application. The hotfix release deployed on 8/June/2019 targeted the source of the timed out transactions and idle blocking sessions.

Posted Jun 11, 2019 - 07:02 PDT

Resolved

We experienced intermittent application connectivity from 7:10 AM PDT to 7:30 AM PDT and a ten-minute outage from 7:15 AM – 7:25 AM. Application server restarts were performed to remove blocking sessions and the applications resumed normal operation. We are continuing to monitor our systems as we investigate the root cause. We apologize for any inconvenience that this may have caused.

Posted Jun 05, 2019 - 18:26 PDT