Incident Description: An issue was identified that affected access to the Managed SaaS Applications page within the Flexera One SaaS Manager application. Customers encountered errors when attempting to load this page, impacting visibility into managed SaaS applications.
Priority: P2
Impact Start Time: March 27, 2026, 12:37 PM PDT Impact End Time: March 27, 2026, 1:59 PM PDT Impact Duration: 1 hour 22 minutes
Restoration Activity: The issue was traced to a subset of services supporting this functionality entering an error state. Corrective actions were taken, including restarting affected services and validating recovery across impacted regions. Full functionality has been restored, and the service continues to be monitored closely.
Posted Mar 27, 2026 - 14:14 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US SaaS Manager) and Flexera One - IT Asset Management - APAC (IT Asset Management - APAC SaaS Manager).