This incident has been resolved and the applications are functioning normally.

FlexNet Operations applications remain stable. The team is continuing to work on code and database optimization and are closely monitoring the system.

FlexNet Operations applications recovered from an intermittent outage between 6:12 AM and 6:37 AM Pacific. The following systems were affected. Our teams are continuing to investigate and are closely monitoring the system. We apologize for any inconvenience that this may have caused.

FlexNet Operations ALM Producer Portal
FlexNet Operations ALM End User Portal
FlexNet Embedded License Activation Service
FlexNet Embedded License Usage Service

FlexNet Operations ALM applications remain stable. The team continues to work on code and database optimization and are closely monitoring the system

We have identified and applied a query optimization and we are continuing to closely monitor the applications.

We have identified potentially problematic queries coming into the applications and are investigations tuning options.

While Intermittent database connectivity may recur, we have applied additional restarts and the applications have been functioning normally during the past hour. We continue to investigate the underlying cause of the problems.

Intermittent database connectivity is ongoing, we continue to investigate the underlying cause of the problems.

The application instances have been restarted to re-establish database connection pools and the applications are available. We continue to investigate the issue.

We are currently investigating intermittent application connectivity to the FlexNet Operations ALM application instances.