Flexera System Status Dashboard Status - Cloud Management Platform - NAM- Self-Service Shard 4 -Potential Errors while launching Cloud Apps or performing custom actions

Cloud Management Platform - NAM- Self-Service Shard 4 -Potential Errors while launching Cloud Apps or performing custom actions

Incident Report for Flexera System Status Dashboard

Resolved

This incident has been resolved.

Posted Oct 02, 2024 - 07:59 PDT

Update

We have continued to observe stability with no further occurrences of the issue.

Posted Oct 02, 2024 - 07:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2024 - 03:05 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2024 - 02:43 PDT

Investigating

Incident Description:
Our team has identified a potential issue that could impact customers using the Cloud Management Platform (CMP) on Self-Service Shard 4. As a result, customers may experience errors when launching Cloud Apps. They might also face intermittent custom operation failures.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.

Posted Oct 01, 2024 - 01:47 PDT

This incident affected: Legacy Cloud Management (Cloud Management Dashboard - Shard 4).