Support teams have applied additional performance tuning which has eased the pressure on Batch processing. This has resulted in minimal batch failures over the last 2 days. Support teams are currently working on a permanent solution to fix the underlying issue and we will be progressively rolling out the upgrade to UAT and then PROD over the next two weeks.
Posted 8 days ago. Oct 08, 2019 - 20:02 PDT
As part of our remediation efforts the Batch processor had been paused to allow further investigation - this has resulted in a significant backlog of tasks building up. This backlog may prevent customers from viewing the latest data in FNMS.
We are now resuming the Batch processor in order to process the backlog.
Posted 9 days ago. Oct 07, 2019 - 10:32 PDT
Support teams have identified the performance bottleneck responsible for the batch task failures and are currently planning a significant upgrade to our batch processing capability to remediate the issue. The upgrade is being planned for implementation within the next 7 days.
Posted 13 days ago. Oct 03, 2019 - 16:54 PDT
Support teams have identified a performance bottleneck responsible for the batch task failures and are currently investigating potential solutions to remediate the issue.
Posted 14 days ago. Oct 02, 2019 - 17:25 PDT
Support teams have installed additional logging tools to assist diagnosing this issue and we are continuing to monitor the environment.
Posted 15 days ago. Oct 01, 2019 - 21:41 PDT
An infrastructure issue has been identified which has been intermittently impacting batch processing tasks. This may cause some customers licensing positions to unavailable.
Support are actively investigating this issue.
Posted 15 days ago. Oct 01, 2019 - 18:42 PDT
This incident affects: FlexNet Manager Suite - North America (FlexNet Manager Suite US Beacon Communication, FlexNet Manager Suite US Inventory Upload).