Blocking was determined to be caused by idle transactions left open by hung threads in the application. The hotfix release deployed on 8/June/2019 targeted the source of the timed out transactions and idle blocking sessions.
Posted 3 months ago. Jun 11, 2019 - 07:01 PDT
We experienced intermittent application connectivity from 7:20 AM PDT to 7:55 AM PDT and a ten-minute outage from 7:25 AM – 7:35 AM. Application server restarts were performed to remove blocking sessions and the applications resumed normal operation. We are continuing to monitor our systems as we investigate the root cause. We apologize for any inconvenience that this may have caused.
Posted 3 months ago. Jun 06, 2019 - 10:52 PDT
This incident affected: FlexNet Operations ALM Production (FlexNet Operations ALM End User Portal, FlexNet Operations ALM Producer Portal).