The hotfix deployment in the EU region has been successfully completed, and all validations have passed. The issue is now resolved.
Posted Sep 27, 2025 - 06:43 PDT
Update
The hotfix deployment in the APAC region has been successfully completed, along with the APAC data refresh and testing validation, with no issues reported. Deployment in the EU region is currently in progress.
Posted Sep 27, 2025 - 03:02 PDT
Identified
Issue Description: Our teams have identified an issue impacting PowerBI reports and widgets in the EU and APAC regions, affecting a subset of our customers. Certain business service–related widgets were failing to load for the impacted users.
Priority: P2
Restoration Activity: The root cause of the issue was identified, and a hotfix was developed. All necessary testing and validations were successfully completed, and the hotfix is now being deployed to production. During the deployment window, customers may experience intermittent delays or errors in PowerBI reports.
Posted Sep 26, 2025 - 19:55 PDT
This incident affected: Flexera One - IT Visibility - Europe (IT Visibility EU), Flexera One - IT Visibility - APAC (IT Visibility - APAC), Flexera One - Cloud License Management - Europe (Cloud License Management - EU), and Flexera One - Cloud License Management - APAC (Cloud License Management - APAC).