Our technical teams have restored stability of the affected database cluster and resumed write operations. Services are operating normally, and we will continue to monitor the environment closely.
Posted Mar 20, 2026 - 01:18 PDT
Update
Our technical teams are actively working to restore full stability of the affected database cluster. Write activity remains paused to ensure data consistency and prevent further impact while recovery actions are in progress.
We continue to monitor the environment closely and will provide further updates as progress is made.
Posted Mar 19, 2026 - 22:37 PDT
Identified
Incident Description: We are currently investigating an issue affecting data update operations in the North America (NAM) production environment. While the ITV platform remains accessible, customers may experience delays in workflows that rely on data updates.
Priority: P2
Restoration Activity: Our technical teams have identified an issue within the database cluster and are actively working with the service provider to restore stable operations. Write activity has been temporarily paused as a precaution while recovery actions are in progress. We continue to monitor the situation closely and will provide further updates as progress is made.
Posted Mar 19, 2026 - 20:34 PDT
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US).