Flexera One – IT Asset Management – EU – Service Unavailability Following Extended Maintenance

Incident Report for Flexera System Status Dashboard

Resolved

Incident Description: The planned maintenance for IT Asset Management (ITAM) in the EU region exceeded its scheduled window, resulting in extended service disruption. As a result, customers may have been unable to access the ITAM application during this period.

Priority: P1

Impact Start: October 23, 2025, 1:00 PM PDT
Impact End: October 23, 2025, 5:24 PM PDT
Impact Duration: 4 hours 24 minutes

Restoration Activity: Maintenance activities were completed successfully, and access to IT Asset Management was restored. Services have been operating normally since the maintenance concluded.

Posted Oct 24, 2025 - 11:08 PDT

This incident affected: Flexera One - IT Asset Management - Europe (IT Asset Management - EU Beacon Communication, IT Asset Management - EU Inventory Upload, IT Asset Management - EU Login Page, IT Asset Management - EU Batch Processing System, IT Asset Management - EU Business Reporting).