Our teams team dentified that an associated service had not been updated. As a result, traffic was not being routed to the cluster. The required service updates have now been completed across all regions and environments, and traffic routing has been restored accordingly. We will continue to monitor the services to ensure stability.
Posted Mar 03, 2026 - 03:40 PST
Update
We are continuing to investigate this issue.
Posted Mar 03, 2026 - 02:30 PST
Investigating
After an extended period of monitoring, our teams have observed that FSM imports continue to fail . The issue remains under active investigation, with technical teams fully engaged to identify and address the underlying cause.
We will share further updates as more information becomes available.
Posted Mar 03, 2026 - 02:30 PST
Monitoring
Incident Description: Our teams have identified and are actively investigating an issue impacting SaaS inventory imports across all regions. Affected customers may experience import failures and timeouts while processing uploads.
Priority: P2
Restoration Activity: Our teams identified the root cause as an issue with the authentication service and implemented a configuration update to resolve it. The service has now returned to normal operation, and our teams are closely monitoring the environment to ensure continued stability.
Posted Mar 02, 2026 - 12:46 PST
This incident affects: Flexera One - IT Asset Management - North America (IT Asset Management - US SaaS Manager), Flexera One - IT Asset Management - APAC (IT Asset Management - APAC SaaS Manager), and Flexera One - IT Asset Management - Europe (IT Asset Management - EU SaaS Manager).