Incident Description: Earlier today, we experienced an issue affecting Flexera One SaaS Manage in the NAM region. During the impact window, affected customers may have been unable to access the application.
Priority: P1
Impact Start: April 29, 2026, 3:00 AM PDT Impact End: April 29, 2026, 7:30 AM PDT Impact Duration: 4 hours and 30 minutes
Restoration Activity: Our technical teams identified the issue and completed the required restoration activities. Access has been restored, and we will continue to monitor the environment to ensure continued stability. A formal retrospective will be conducted to review the root cause, actions taken during the incident, and any long-term preventative measures. A postmortem report summarizing those findings will be shared following the retrospective.
Posted Apr 29, 2026 - 11:33 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US SaaS Manager).