Description: Flexera One - APAC - Intermittent Service Disruption

Timeframe

Timeframe: July 28, 2026, 3:16 PM PDT - July 28, 2026, 5:39 PM PDT

Incident Summary

On Tuesday, July 28, 2026, at 3:49 PM PDT, customers using Flexera One services in the APAC region began experiencing intermittent service disruptions affecting multiple applications and platform capabilities. Customers may have encountered login issues, application errors, failed page loads, API errors, and intermittent access to certain Flexera One functionality.

During the incident, multiple services experienced intermittent communication failures with shared platform services. As a result, customers experienced inconsistent application behavior, with some requests succeeding while others failed.

Technical teams investigated the issue across affected applications and platform components to determine the scope and source of the failures. The investigation identified a connectivity issue affecting communication between application services and a shared platform dependency. Corrective configuration changes were implemented to restore service communication and stabilize affected functionality.

Following implementation of the corrective changes, technical teams validated functionality across impacted applications and confirmed that services had returned to normal operation. Continued monitoring showed stable service behavior, and the incident was resolved at 5:40 PM PDT on July 28, 2026.

Root Cause

Investigation determined that the incident was caused by a connectivity issue introduced during a platform infrastructure migration.

Following the migration, certain application services continued using legacy connection ports when communicating with shared platform services. When affected services restarted, they attempted to communicate using endpoint and port combinations that were no longer aligned with the updated platform configuration.

This configuration mismatch resulted in intermittent communication failures between application services and shared platform components, causing customer-facing application errors and service disruptions across multiple Flexera One services in the APAC region.

Remediation Actions

The following actions were taken during the incident response:

1. Incident Investigation Initiated: Technical teams investigated reports of intermittent failures affecting multiple Flexera One services in the APAC region and assessed the scope of customer impact.
2. Dependency Analysis Performed: Technical teams reviewed communication paths between impacted applications and shared platform services to identify the source of the connectivity failures.
3. Configuration Mismatch Identified: Investigation determined that certain services were attempting to communicate through legacy ports that were not aligned with the updated platform configuration following the migration.
4. Platform Configuration Updated: The required ports were added to the updated platform configuration, restoring connectivity for the affected services.
5. Service Recovery Validation: Technical teams validated functionality across impacted applications and confirmed that service communication and customer-facing functionality had returned to normal operation.

Future Preventative Measures

The following improvements have been identified to further reduce the risk of similar incidents in the future:

1. Platform Configuration Alignment: Platform connectivity configurations were updated to ensure application services can communicate with shared platform components using the required connection ports. Maintaining alignment between service connectivity requirements and platform configurations helps reduce the risk of similar connectivity issues following future infrastructure changes.