Issue Description: Earlier today, we encountered intermittent issues affecting the IT Asset Management platform in the NA region. During this period, some customers may have experienced UI loading difficulties and delays in batch task processing.
Priority: P2
Restoration Activity (Resolved): Our preliminary investigation has identified the cause of these intermittent issues, linked to a network-related database connection error. While services have stabilized, our teams are closely monitoring the platform and will further investigate the root cause to implement measures that prevent future occurrences. A full post-mortem report will be published over the coming days.
Posted Oct 29, 2024 - 08:04 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting, IT Asset Management - US Restful APIs).