The issue is resolved and all data processing has completed.
Posted Oct 15, 2024 - 00:38 PDT
Update
Data processing is progressing as expected, with no issues detected. Our team is continuously monitoring the situation to ensure everything remains on track. We’ll keep you informed with further updates as necessary.
Posted Oct 14, 2024 - 15:58 PDT
Update
We have been in close collaboration with our service provider to address the current data processing issue. Measures such as increasing system resources and optimizing processes have been implemented to accelerate data handling. Additionally, we are working together to ensure that every step in the data processing flow is thoroughly monitored and adjusted as needed to maintain accuracy and efficiency.
We are closely tracking the situation and will continue working with the provider until the issue is fully resolved. Further updates will be shared as progress is made.
Posted Oct 14, 2024 - 14:06 PDT
Update
Our team has conducted a thorough internal review to isolate the issue and has not found any recent changes or anomalies that could have contributed to the problem.
We are in close collaboration with our service provider, and further actions have been taken to improve data processing. At this point, data processing is running successfully, and we are closely monitoring the situation. We will provide further updates as more information becomes available.
Posted Oct 14, 2024 - 10:43 PDT
Update
We are actively working with our service provider to address the issue impacting the timely updates of IT Visibility dashboards in the NAM region. Dashboards remain accessible, but the data may not be current.
Our teams are closely monitoring the situation, and we are making progress toward a resolution.
Further updates will be provided as soon as new information becomes available.
Posted Oct 14, 2024 - 09:24 PDT
Investigating
Incident Description: We have been alerted to a problem affecting the processing of IT visibility dashboard powered by Gooddata in the NAM region. The issue has been identified on the service provider's end and is currently being addressed. As a result, customers may experience delays in the availability of updated dashboard data.
Priority: P2
Restoration Activity: A support request has been submitted to the service provider. The service provider has confirmed the issue on their side and further discussions are ongoing to ensure a timely resolution.
We will keep an eye on the situation closely and provide updates as we continue to look into it.
Posted Oct 14, 2024 - 01:11 PDT
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US).