The issue affecting access to SAM Core functionality on the Snow Atlas platform has been resolved. A brief interruption occurred due to a maintenance event in the data center, causing some service components to temporarily lose connection. All services were fully restored shortly afterward, and the platform is now operating normally.
Posted Nov 12, 2024 - 07:05 PST
Investigating
Issue Description: We are currently experiencing an issue affecting the Snow Atlas platform, where users may encounter permission-related errors when accessing SAM Core functionality. This issue is impacting multiple tenants in the West Europe and East US 2 regions, resulting in limited access to certain areas within Snow Atlas SAM Core.
Priority: P2
Restoration Activity: Our technical team is actively working to resolve the issue and restore full functionality. We are monitoring the situation closely and will keep you informed of any developments.