At this time, all services are fully operational, and no further disruptions are observed. Our analysis has shown that the issue had minimal impact, with the majority of customers remaining unaffected. This incident has been resolved.
Posted Mar 21, 2025 - 10:19 PDT
Update
The service continues to operate normally. As a precaution, we are performing extended monitoring to ensure there are no lingering issues. While message processing has been restored and the service remains stable, we are also conducting additional validations to confirm data integrity.
Posted Mar 20, 2025 - 16:15 PDT
Update
The affected service is operational, and all message streams have been restored. While the service remains stable, we are conducting additional validations to ensure data integrity. We will continue to monitor and assess the situation and provide updates as needed.
Posted Mar 20, 2025 - 14:49 PDT
Update
The affected service is operational, but message processing is still ongoing. We anticipate it may take a few hours to complete. Our teams are actively monitoring the progress, and we will continue to provide updates as we make progress
Posted Mar 20, 2025 - 09:15 PDT
Update
The services remain stable following our remediation efforts, we are conducting additional validations and extending our monitoring period before officially declaring the services as fully restored.
Posted Mar 20, 2025 - 03:57 PDT
Monitoring
Incident Description: Our teams are currently investigating an issue affecting the Snow Atlas platform, where users may encounter errors when accessing SAM Core functionality. This issue impacts multiple customers in the West Europe region, resulting in pages throwing errors or loading incorrectly for affected users within Snow Atlas SAM Core. Some users may have faced intermittent issues with SaaS, audit logging and currency as well.
Priority: P2
Restoration Activity: Our technical team was promptly engaged and was able to isolate an overloaded server as the root cause. They have performed the necessary restarts to restore the services and are observing a huge improvement. We are monitoring the situation closely and will keep you informed of any developments.
Posted Mar 20, 2025 - 01:28 PDT
This incident affected: Snow Atlas (Snow Atlas - Europe).