Description: Australian Customers were unable to access Flexera services hosted in AWS
Timeframe: March 7th 9:06 AM PST (March 8th 4:06 AM AEDT) to March 7th 10:59 AM (March 8th 5:59 AM AEDT)
Incident Summary
On March 7th between 8:19 AM and 10:59 AM PST, Australian Customers were unable to access Flexera services hosted in AWS. Investigations found that AWS had experienced an internet connectivity issue with an external provider in Australia. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia.
The issue was resolved, and connectivity restored at 10:59 AM. Flexera was able to confirm services were restored at 12:01 PST on March 7th.
Root Cause
· AWS experienced an internet connectivity issue with an external provider in Australia. This impacted internet traffic both to and from the AP-SOUTHEAST-2 Region to internet destinations outside Australia.
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Corrective Action**
· N/A