Snow Atlas - West EU - Service Disruption

Incident Report for Flexera System Status Dashboard

Resolved

Incident Description: We experienced a service disruption affecting Snow Atlas access through snowsoftware.io in the West EU region. During this time, customers in the affected region may have been unable to access the service.

Priority: P1

Impact Start Time: 6:11 AM PDT
Impact End Time: 6:28 AM PDT
Impact Duration: 17 minutes

Restoration Activity: The service disruption has been resolved, and Snow Atlas access in the West EU region has been restored.

We are continuing to monitor the environment to ensure sustained service stability.

A formal root cause analysis will be conducted, and a post-mortem report containing the incident summary, root cause, future preventative measures, and other relevant details will be shared in the coming days.

Posted Jun 03, 2026 - 07:49 PDT

This incident affected: Snow Atlas (Snow Atlas - Europe, Snow Atlas API - Europe).