Incident Description: Our teams identified a service disruption affecting a subset of Flexera One IT Asset Management (ITAM) customers in the APAC Production environment from 4 August 2026, 04:04 AM PDT to 04:25 AM PDT . During the affected period, a subset of our customers experienced intermittent slowness, service unresponsiveness, or data loading failures within the platform.
Priority: P2
Restoration Activity: Our technical teams investigated the issue and determined that an unexpected database resource exhaustion condition occurred during the affected period. The condition subsequently self-corrected, allowing affected services to recover and return to normal operation. Post-incident validation confirmed that platform operations are performing as expected. We are conducting a detailed review of the incident and evaluating additional safeguards, capacity controls, and monitoring improvements to further reduce the likelihood of similar events in the future.
Posted Aug 05, 2026 - 01:28 PDT
This incident affected: Flexera One - IT Asset Management - APAC (IT Asset Management - APAC Inventory Upload, IT Asset Management - APAC Batch Processing System).