Our teams have increased the capacity, which has resolved the issue. The service is now fully restored.
Posted Oct 30, 2024 - 00:43 PDT
Update
We are actively investigating this issue. In the meantime, our team is working to increase capacity to help mitigate the impact on our customers.
Posted Oct 29, 2024 - 22:51 PDT
Investigating
Incident Description: Our teams detected a service disruption impacting IT Visibility Platform , which might be affecting some customers in the NAM region. As a result, the impacted customers may encounter an error message when attempting to load PowerBI reports.
Priority: P2
Restoration activity: Our technical teams are actively investigating this issue. They are working to restore the services and identify the underlying root cause .
Posted Oct 29, 2024 - 21:45 PDT
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US).