Flexera Community - The Flexera Documentation Site is Currently Unavailable
Incident Report for Flexera System Status Dashboard

Description: Flexera Community - The Flexera Documentation Site Was Unavailable

Timeframe: September 7th, 8:02 AM to September 7th, 8:20 AM PDT

Incident Summary

On Thursday, September 7th, at 8:02 AM PDT, we started receiving reports indicating that the Flexera Documentation Website was not accessible. Customers might have experienced errors when trying to access the website.

Our team promptly launched an investigation and found that the problem was linked to a change in the network configuration that had been made in error, leading to connectivity disruptions. To address this, we promptly reverted the configuration to its previous state, resolving the issue.

Health checks further validated the service's return to its normal state, leading to the official resolution of the incident.

Root Cause

The root cause of the issue was an unintentional change in the network configuration, resulting in connectivity disruptions.

Remediation Actions

  1. Root Cause Identification: The investigation revealed that the problem was linked to an unintended change in the network configuration, which had caused connectivity disruptions.
  2. Configuration Reversion: To address the issue, our team promptly reverted the network configuration to its previous state, undoing the problematic change.
  3. Validation through Health Checks: Health checks were conducted to further validate the service's return to its normal state.

Future Preventative Measures

  1. Comprehensive Process Documentation: We are committed to developing and maintaining detailed documentation that outlines step-by-step procedures for network configuration changes. This comprehensive documentation will serve as a reliable reference to ensure accuracy and prevent mistakes during configuration adjustments.
  2. Training and Post-Change Validation: We will conduct training programs for staff involved in network configuration, with a particular emphasis on the importance of post-change validation. This will ensure that configurations are accurate and do not introduce errors that could disrupt connectivity or service availability.
Posted Sep 26, 2023 - 10:20 PDT

We have not observed any further occurrence of this issue and the environment continues to be stable. This incident has been resolved.
Posted Sep 07, 2023 - 09:43 PDT
The website appears to be accessible at the moment, but we are still performing additional health checks and closely monitoring the situation to ensure continued stability.
Posted Sep 07, 2023 - 08:58 PDT
Incident Description: The Flexera Documentation website is currently inaccessible. Customers attempting to access docs.flexera.com may encounter an error.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue, and we sincerely apologize for any inconvenience this may have caused. We are diligently working on the solution.
Posted Sep 07, 2023 - 08:27 PDT
This incident affected: Flexera Documentation.