Description: Flexera Community - The Flexera Documentation Site Was Unavailable
Timeframe: September 7th, 8:02 AM to September 7th, 8:20 AM PDT
Incident Summary
On Thursday, September 7th, at 8:02 AM PDT, we started receiving reports indicating that the Flexera Documentation Website was not accessible. Customers might have experienced errors when trying to access the website.
Our team promptly launched an investigation and found that the problem was linked to a change in the network configuration that had been made in error, leading to connectivity disruptions. To address this, we promptly reverted the configuration to its previous state, resolving the issue.
Health checks further validated the service's return to its normal state, leading to the official resolution of the incident.
Root Cause
The root cause of the issue was an unintentional change in the network configuration, resulting in connectivity disruptions.
Remediation Actions
- Root Cause Identification: The investigation revealed that the problem was linked to an unintended change in the network configuration, which had caused connectivity disruptions.
- Configuration Reversion: To address the issue, our team promptly reverted the network configuration to its previous state, undoing the problematic change.
- Validation through Health Checks: Health checks were conducted to further validate the service's return to its normal state.
Future Preventative Measures
- Comprehensive Process Documentation: We are committed to developing and maintaining detailed documentation that outlines step-by-step procedures for network configuration changes. This comprehensive documentation will serve as a reliable reference to ensure accuracy and prevent mistakes during configuration adjustments.
- Training and Post-Change Validation: We will conduct training programs for staff involved in network configuration, with a particular emphasis on the importance of post-change validation. This will ensure that configurations are accurate and do not introduce errors that could disrupt connectivity or service availability.