FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change
Scheduled Maintenance Report for Flexera System Status Dashboard
Completed
The scheduled maintenance has been completed.
Posted Oct 01, 2019 - 13:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 01, 2019 - 11:00 PDT
Scheduled
POSTPONED! To allow for additional testing time, we have decided to postpone applying the TLS changes in the production environment from the originally scheduled date until October 1, 2019. The updated schedule is included below. Please be sure to carry out any necessary testing in UAT prior to this date.

TLS (Transport Security Layer) is a cryptographic protocol that secures communications over networks. It is the successor of the SSL (Secure Socket Layer) protocol. TLS Version 1.0 was first defined in 1999 and since then has been superseded by newer versions. Due to existing vulnerabilities in TLS 1.0 and 1.1, Flexera will discontinue support for these versions in FlexNet Operations Cloud and FlexNet Connect Cloud using the following schedule:

Production
PDT Tuesday, October 1, 2019, 11:00 AM - 1:00 PM
UTC Tuesday, October 1, 2019, 6:00 PM - 8:00 PM

Production endpoints affected:
FNO LLM Producer Portal - manager.flexnetoperations.com, manager.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

After these dates, browsers or API clients connecting to these endpoints must connect via TLS 1.2. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

UAT was successfully completed on June 11, 2019.

It is especially important for customers to test their FNE clients in UAT before the change is made in Production. FNE clients can communicate with FNO and/or CLS over one of two endpoints; the Enterprise Portal (customer-name.flexnetoperations.com) or the compliance endpoint (customer-name.compliance.flexnetoperations.com).

If you have any questions related to this notification or any difficulties applying the required changes, please do not hesitate to reach out to our support desk. Details to contact Flexera Support can be found here https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720.
Posted Sep 10, 2019 - 10:54 PDT
This scheduled maintenance affected: FlexNet Connect Production (FlexNet Connect Update Service (flexnetoperations.com), FlexNet Connect Update Service (installshield.com), FlexNet Connect Publisher Service), FlexNet Operations LLM Production (FlexNet Operations Reporter, FlexNet Embedded License Activation Service, FlexNet Embedded License Usage Service, FlexNet Operations LLM Production Producer Portal, FlexNet Operations LLM Production End User Portal, FlexNet Operations LLM Production Device API), and FlexNet Operations ALM Production (FlexNet Operations ALM End User Portal, FlexNet Operations ALM Producer Portal, FlexNet Embedded License Activation Service, FlexNet Embedded License Usage Service).