Upon further investigation, we have identified that the issue was limited to a small subset of customers and did not impact the core functionality of the Cloud Cost Optimization platform. There was no impact to the broader customer base, and the platform continues to function as expected.
The behavior was tied to specific configuration scenarios and has since been addressed. No further issues have been observed, and the overall impact was minimal. This incident is now considered closed.
Posted Mar 25, 2025 - 12:53 PDT
Update
We have confirmed that account metadata is being retrieved successfully, but in some cases, it isn’t being applied as expected during processing. Our teams are reviewing how this data is handled and are looking closely at execution details to isolate where the breakdown is occurring.
We are also comparing behaviors across impacted environments to determine whether the issue is systemic or configuration-specific. Investigation is ongoing and we’ll continue to share updates as progress is made.
Posted Mar 25, 2025 - 11:08 PDT
Update
We are making progress in addressing the cost allocation discrepancies identified in certain configurations. Our team is actively gathering data and conducting tests to resolve the issue effectively. We appreciate your patience and will continue to provide updates as more information becomes available.
Posted Mar 25, 2025 - 09:26 PDT
Update
Our technical teams are actively investigating the issue. We have identified patterns where discrepancies occur under certain configurations, though this isn't consistent across all organizations.
To assist in resolving this, we are collecting relevant data and conducting internal tests to better understand and address the issue.
We will continue to provide updates as we make progress.
Posted Mar 25, 2025 - 08:22 PDT
Investigating
Incident Description: We are currently experiencing an issue within the Cloud Cost Optimization (CCO) platform affecting some customers in the EU and NA regions. While the platform remains accessible, this issue may impact the process used to assign costs, leading to some allocations not being performed correctly. As a result, customers may notice incorrect or missing cost allocations in their billing centers.
Priority: P3
Restoration Activity: Our technical team is actively investigating the root cause of the failures and is working on restoring the correct functionality as swiftly as possible. Comprehensive backend log reviews are ongoing, and we will continue to provide updates as we make progress towards a resolution.
Note: It's important to note that while the platform remains accessible, these allocation issues are isolated and do not indicate a broader system outage.
Posted Mar 25, 2025 - 06:21 PDT
This incident affected: Flexera One - Cloud Management - Europe (Cloud Cost Optimization - EU) and Flexera One - Cloud Management - North America (Cloud Cost Optimization - US).