FlexNet Operations Cloud and FlexNet Connect Cloud TLS Change
Scheduled Maintenance Report for Flexera System Status Dashboard
Completed
The scheduled maintenance has been completed.
Posted 4 months ago. Jun 11, 2019 - 12:01 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 4 months ago. Jun 11, 2019 - 10:00 PDT
Scheduled
TLS (Transport Security Layer) is a cryptographic protocol that secures communications over networks. It is the successor of the SSL (Secure Socket Layer) protocol. TLS Version 1.0 was first defined in 1999 and since then has been superseded by newer versions. Due to existing vulnerabilities in TLS 1.0 and 1.1, Flexera will discontinue support for these versions in FlexNet Operations Cloud and FlexNet Connect Cloud using the following schedule:

UAT
PDT Tuesday, June 11, 2019 10:00 AM - 12:00 PM
UTC Tuesday, June 11, 2019 5:00 PM - 7:00 PM

UAT endpoints affected:
FNO LLM Producer Portal - manageruat.flexnetoperations.com, manageruat.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

Production
PDT Tuesday, September 10, 2019, 10:00 AM - 12:00 PM
UTC Tuesday, September 10, 2019, 5:00 PM - 7:00 PM

Production endpoints affected:
FNO LLM Producer Portal - manager.flexnetoperations.com, manager.subscribenet.com
FNO ALM and LLM Enterprise and Producer Portals - *.flexnetoperations.com or *.subscribenet.com – this is your branded hostname
Compliance endpoint (FNO LLM and ALM) - *.compliance.flexnetoperations.com
FlexNet Connect Cloud - *.installshield.com

After these dates, browsers or API clients connecting to these endpoints must connect via TLS 1.2. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

It is especially important for customers to test their FNE clients in UAT before the change is made in Production. FNE clients can communicate with FNO and/or CLS over one of two endpoints; the Enterprise Portal (customer-name.flexnetoperations.com) or the compliance endpoint (customer-name.compliance.flexnetoperations.com).

If you have any questions related to this notification or any difficulties applying the required changes, please do not hesitate to reach out to our support desk. Details to contact Flexera Support can be found here https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720.
Posted 6 months ago. Apr 15, 2019 - 16:03 PDT
This scheduled maintenance affected: FlexNet Operations LLM Production (FlexNet Operations Reporter, FlexNet Embedded License Activation Service, FlexNet Embedded License Usage Service, FlexNet Operations LLM Production Producer Portal, FlexNet Operations LLM Production End User Portal, FlexNet Operations LLM Production Device API), FlexNet Operations ALM User Acceptance Testing (FlexNet Operations ALM End User Portal UAT, FlexNet Operations ALM Producer Portal UAT, FlexNet Embedded License Activation Service UAT, FlexNet Embedded License Usage Service UAT), FlexNet Connect Production (FlexNet Connect Update Service (flexnetoperations.com), FlexNet Connect Update Service (installshield.com), FlexNet Connect Publisher Service), and FlexNet Operations ALM Production (FlexNet Operations ALM End User Portal, FlexNet Operations ALM Producer Portal, FlexNet Embedded License Activation Service, FlexNet Embedded License Usage Service).