Technical teams identified a recent service change as the source of the disruption and reverted the affected changes during the incident. Following those actions, customer access in the NAM region was restored. Services have remained stable since recovery, and our technical teams continue to monitor closely to ensure sustained stability.
Posted Apr 02, 2026 - 13:47 PDT
Monitoring
Service has been restored, and customer access in the NAM region is operating normally at this time. Our technical teams are continuing to monitor closely to ensure sustained stability following the mitigation steps that were implemented.
Posted Apr 02, 2026 - 13:22 PDT
Identified
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority: P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
Posted Apr 02, 2026 - 13:02 PDT
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting, IT Asset Management - US SaaS Manager, IT Asset Management - US Restful APIs), Flexera One - IT Visibility - North America (IT Visibility US), Flexera One - Cloud License Management - North America (Cloud License Management - US), Flexera One - Cloud Commitment Management (Cloud Commitment Management - US), and Flexera One - Cloud Management - North America (Cloud Cost Optimization - US, Cloudscape).