The workaround has been successfully implemented in the US Prod environment restoring services.
This Incident is now resolved.
Posted Jan 16, 2020 - 02:02 PST
Update
The workaround has been successfully implemented in the EU Prod environment restoring services.
The workaround is currently being applied to the US Prod environment.
Next Update: TBA
Posted Jan 16, 2020 - 01:01 PST
Update
We are currently implementing a workaround to restore services. This process may take up to 2 hours to complete in the US. The workaround will be applied to the EU once the process in the US is complete.
Next Update: TBA
Posted Jan 15, 2020 - 20:26 PST
Identified
Incident Description: A small number of customers may have incomplete licensing positions as a result of some inventory uploads completing with errors.
Priority: 2
Restoration activity: A Hotfix is being developed to resolve this issue.
Next Update: Thursday, January 16 @ 4 pm AEDT
Posted Jan 15, 2020 - 19:29 PST
This incident affected: FlexNet Manager Suite - North America (FlexNet Manager Suite US Inventory Upload) and FlexNet Manager Suite - Europe (FlexNet Manager Suite EU Inventory Upload).