Our team has restarted services for the remaining affected customer, which fixed the issue. All services have returned to normalcy.
Posted Oct 27, 2024 - 22:00 PDT
Identified
Our team has confirmed that all customers are operating normally, except for one. We are actively working to restore service for this remaining customer as quickly as possible.
Posted Oct 27, 2024 - 19:53 PDT
Update
Our initial investigation has identified a connectivity issue with a server, causing disruptions in the system's operations. While the logs suggest an unexpected server shutdown, the exact cause is still under review. Our team is working to resolve the issue and restore normal service as quickly as possible.
Posted Oct 27, 2024 - 18:33 PDT
Investigating
Issue Description: We are currently experiencing a service disruption affecting the Snow Atlas platform in the APAC region. Users may encounter "503 Service Temporary Unavailable" errors when accessing various features, such as Computers and Applications overviews. The issue is impacting general access across multiple areas of the platform in the APAC region, with no reports of issues in other regions.
Priority: P1
Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Currently, no workaround is available. Further updates will be provided as we continue our efforts to resolve the incident.
We are closely monitoring the situation and will keep you informed as progress is made.
Posted Oct 27, 2024 - 17:03 PDT
This incident affected: Snow Atlas (Snow Atlas - Australia).