The data processing issue has been resolved, and all backlogged data has been processed. Dashboards are now fully updated and reflecting real-time data.
Posted Oct 29, 2024 - 09:33 PDT
Monitoring
Our service provider has indicated that the underlying issue has been resolved and requested that we re-enable our data processing. This process has been re-enabled and is currently underway, though some delays may occur as we work through the backlog.
We will provide further updates as soon as functionality is fully restored.
Posted Oct 29, 2024 - 09:16 PDT
Identified
Incident Description: We are currently experiencing delays in data processing for IT Visibility Dashboards in the EU region, resulting in outdated data displayed to users. While the dashboards remain accessible and the UI is responsive, recent data updates are not currently reflected.
Priority: P2
Restoration Activity: The issue has been traced to our service provider, affecting the update of dashboard data. Our team is actively collaborating with their support team to restore service. We are closely monitoring the situation and will provide updates as more information becomes available.
Posted Oct 29, 2024 - 07:28 PDT
This incident affected: Flexera One - IT Visibility - Europe (IT Visibility EU).