All services are now fully operational, and normal functionality has been restored across the environment. A full data load and end-to-end checks were completed to verify that all processes are working as expected. The incident has been resolved.
Posted Nov 01, 2024 - 05:47 PDT
Monitoring
The restoration of affected workspaces is complete, and we have re-enabled our data processes. A full data load is currently in progress to ensure all information is fully up-to-date.
We will provide a final update once this process is complete.
Posted Oct 31, 2024 - 18:34 PDT
Update
Our monitoring indicates that restoration of affected workspaces is still in progress. To support stability during this process, we have temporarily paused certain data loading functions. We are closely monitoring the situation and will provide updates as restoration continues.
Posted Oct 31, 2024 - 12:06 PDT
Update
Our service provider is actively restoring data in the EU region, with several workspaces already reviewed and functioning as expected. Once the full restoration is complete, we will run additional updates to ensure all information is current. Further updates will follow as the process progresses.
Posted Oct 31, 2024 - 08:29 PDT
Identified
Our service provider has confirmed they are in the process of restoring several workspaces in the EU region. As this work continues, data for some organizations will be at least 6-9 hours out of date. We are awaiting further information on the next steps and will provide updates as we receive more details.
Posted Oct 31, 2024 - 07:11 PDT
Investigating
Incident Description: We are currently experiencing a data processing delay affecting IT Visibility (ITV) and Common Spend Analytics (CSA) Dashboards in the EU region. While the dashboards are accessible, they may not display the most recent data. All other ITV services remain fully operational and unaffected.
Priority: P2
Restoration Activity: The issue has been identified on our service provider’s side, and they have informed us that they are investigating an infrastructure-related problem that may still be affecting data updates. We are actively working with them to resolve this as soon as possible and will provide further updates as more information becomes available.
Posted Oct 31, 2024 - 03:44 PDT
This incident affected: Flexera One - IT Visibility - Europe (IT Visibility EU).