Our investigation has been completed, and the issue has now been declared resolved based on current system behavior and validation results. Platform activity and processing have returned to expected levels, and our teams have confirmed stability across the broader environment.
Based on current observations and available data, a small number of customers continue to experience isolated processing slowness. These cases appear to be limited in scope and are being tracked separately by the relevant technical teams, who are actively working toward resolution.
At this time, no broader impact has been identified, and monitoring activities will continue to ensure ongoing platform stability.
Posted May 25, 2026 - 21:39 PDT
Update
Our technical teams continue to actively investigate the issue while closely monitoring the environment and validating recent system activity following the implemented changes. Investigation and validation efforts remain ongoing, and we are currently awaiting additional findings and updates from the technical teams.
Further updates will be shared as more information becomes available.
Posted May 25, 2026 - 05:00 PDT
Update
Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.
Further updates will be provided as more information becomes available.
Posted May 23, 2026 - 03:21 PDT
Update
Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.
Further updates will be shared as more information becomes available.
Posted May 22, 2026 - 03:03 PDT
Identified
Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.
Further updates will be provided as validation continues.
Posted May 21, 2026 - 15:37 PDT
Update
Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.
We will provide further updates as more information becomes available.
Posted May 21, 2026 - 02:44 PDT
Update
We are continuing to investigate delayed IT Visibility inventory data updates.
Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.
Posted May 20, 2026 - 10:53 PDT
Update
Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.
Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.
Posted May 19, 2026 - 09:05 PDT
Update
Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.
Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.
Posted May 18, 2026 - 13:20 PDT
Update
Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.
Posted May 18, 2026 - 03:23 PDT
Update
Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.
Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue. Our teams continue to closely monitor the environment to ensure ongoing platform stability and successful processing of new imports.
Posted May 17, 2026 - 02:19 PDT
Update
We are continuing to monitor IT Visibility inventory data processing.
During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.
We will continue to provide updates as recovery and validation continue.
Posted May 16, 2026 - 18:36 PDT
Monitoring
All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.
Posted May 16, 2026 - 00:32 PDT
Identified
We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.
A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.
Posted May 15, 2026 - 15:13 PDT
Update
Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.
Posted May 15, 2026 - 11:44 PDT
Investigating
Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.
Priority: P2
Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to monitor the situation closely and will provide further updates as the investigation progresses.
Posted May 15, 2026 - 10:11 PDT
This incident affected: Flexera One - IT Visibility - North America (IT Visibility US).