Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.
Posted Oct 08, 2026 - 05:11 PDT
Monitoring
We have identified the issue as being related to a recent deployment affecting the Licenses service. Corrective changes have been implemented, and service functionality has been restored.
We are currently validating service health and monitoring the environment to ensure continued stability. Further updates will be provided as additional validation is completed.
Posted Oct 08, 2026 - 04:30 PDT
Investigating
Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact.
Priority: P2
Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.
Posted Oct 08, 2026 - 03:59 PDT
This incident affected: Snow Atlas (Snow Atlas - Europe, Snow Atlas - UK South).