Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts cleared and ITAM service availability recovered.
After continued monitoring and validation, the environment has remained stable with no further service degradation observed. Service availability has been fully restored, and this incident is now considered resolved.
Posted Nov 11, 2026 - 10:10 PST
Investigating
Incident Description: We have been investigating intermittent service availability issues affecting a subset of Flexera One IT Asset Management customers in the NAM region. The impact was limited to a subset of customers hosted in the affected NAM environment and did not affect all ITAM customers in the region.
Business Impact: Affected customers may have experienced intermittent difficulty accessing ITAM, including pages failing to load or responding slowly.
Restoration Activity: Our technical teams performed a database failover as part of the recovery activity. Following the failover, service-related alerts have cleared and service availability has recovered. We are continuing to monitor the environment and validate service stability before considering the incident resolved.
Posted Nov 11, 2026 - 09:08 PST
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Business Reporting).