Mitigation actions remain effective, and inventory processing is continuing successfully. We are actively monitoring recovery progress and working through the remaining backlog to ensure all processing is completed successfully. We will continue to provide updates as recovery efforts progress.
Posted Aug 03, 2026 - 10:09 PDT
Update
We are continuing to monitor for any further issues.
Posted Aug 03, 2026 - 03:40 PDT
Monitoring
Our teams have identified a recent configuration change as the likely cause of the issue. The configuration has since been rolled back, and we are observing service recovery across the affected components, with platform functionality gradually returning to expected levels. The teams remain actively engaged in monitoring the environment to validate full recovery, ensure platform stability, and quickly address any residual impacts.
Posted Aug 03, 2026 - 03:40 PDT
Update
During the ongoing investigation, our teams identified that the issue may also be impacting beacon communications with the Flexera One EU Production environment. As a result, additional operations that rely on beacon-to-platform communication may be affected. The team continues to investigate the underlying cause, assess the full scope of impact, and work towards implementing a resolution as quickly as possible.
Posted Aug 03, 2026 - 02:38 PDT
Update
Our teams continue to actively investigate the issue and are conducting a detailed review of system logs and diagnostics to further identify and confirm the underlying root cause. We will provide additional updates as more information becomes available.
Posted Aug 03, 2026 - 01:10 PDT
Investigating
Incident Description: We are currently investigating an issue affecting inventory package (*.zip) uploads in the Europe region for Flexera One IT Asset Management. Customers attempting to upload specific inventory packages may encounter errors, resulting in failed inventory uploads and delays in inventory data processing.
Priority: P2
Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.
Posted Aug 02, 2026 - 23:56 PDT
This incident affects: Flexera One - IT Asset Management - Europe (IT Asset Management - EU Beacon Communication, IT Asset Management - EU Inventory Upload).