Flexera One – SaaS Manager – NA – Service Outage

Incident Report for Flexera System Status Dashboard

Resolved

Incident Description: A service outage impacted Flexera One SaaS Manager in the North America region. During the impact window, the application may have been unavailable, affecting access to Managed SaaS Applications.

Priority: P1

Impact Start Time: December 17, 2025, 5:16 AM PST
Impact End Time: December 17, 2025, 6:48 AM PST

Restoration Activity: The disruption was caused by an unexpected backlog of internal processing activity that increased load on the service, resulting in temporary unavailability. Technical teams restored the service and adjusted system capacity to safely process the backlog. The application has been fully restored, and monitoring remains in place to ensure continued stability.

Posted Dec 17, 2025 - 09:09 PST

This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US SaaS Manager).