Incident Description: On 17 November at 00:54 AM PST, our teams identified an issue impacting Flexera One in the NAM region. Affected customers were unable to access Flexera One using their credentials.
Priority: P1
Restoration Activity: Our teams were immediately engaged and initiated an investigation. The root cause was traced to a recent release that, despite being successfully tested in staging and deployed in other production regions, inadvertently caused a service outage in NAM due to human error. Upon identifying the issue, the team promptly reverted the change to the last known good state, restoring services at 01:33 AM PST.
A comprehensive root cause analysis will be conducted, and we will share the post-mortem report once it is available.
Posted Nov 17, 2025 - 22:15 PST
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting, IT Asset Management - US SaaS Manager, IT Asset Management - US Restful APIs) and Flexera One - Cloud Management - North America (Cloud Cost Optimization - US).