Flexera conducts periodic failover tests of the entire FlexNet Operations service running our primary data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Saturday, February 22 at 8 AM PST until Saturday, February 22 8 PM PDT (failback to primary location to begin at 4 PM). FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will not be impacted during this exercise.
Posted Feb 20, 2020 - 13:02 PST
Scheduled
Flexera conducts periodic failover tests of the entire FlexNet Operations service running our primary data center location to our Disaster Recovery (DR) data center site in Illinois. We will be performing failover tests beginning Saturday, February 22 at 8 AM PST until Saturday, February 22 4 PM PDT. FlexNet application services operating within the Amazon Web Services (AWS) infrastructure will not be impacted during this exercise.
The following scenarios indicate where your service could be impacted during the fail over period:
• If you have outbound firewall rules in place that limit outbound access to IP addresses or networks associated with any FlexNet Operations Cloud Service, you must include our DR network block 64.27.162.0/24 in your outbound firewall rules.
• FlexNet Operations may have brief service disruptions on Saturday between 8 AM and 12 PM as each service fails over to our Disaster Recovery facility and again on Saturday between 4 PM and 8 PM as they are failed back to our primary facility.
• To facilitate the failover exercise, Flexera will be changing the associated DNS records to utilize the Disaster Recovery site. If your applications currently use custom or third-party applications to interact with our service, and those applications cache DNS records longer than normal TTL settings, those applications may no longer be able to connect to the service after the failover has been executed. A simple restart of your application(s) or applictaion server(s) should resolve this issue.
• FlexNet Operations Cloud Electronic Software Delivery (ESD) customers who add new files to the upload site (upload.flexnetoperations.com) without loading them into the application prior to the start of the failover will need to re-upload them after the failover is complete. Any files already loaded to production will function normally during the time we are running in the Disaster Recovery site.
Our SRE and Engineering departments have a detailed plan to perform the failover activities. If any issues are encountered, we also have a roll-back plan to switch back to our primary datacenter quickly. If you notice any issues during the failover period or after we have switched back to production, please let us know immediately through your normal channels of communication with Flexera.
As always, we welcome your feedback. If you have any questions or concerns about the above information, please contact your Customer Success Manager, Project Manager, or our Support team.
Sincerely, Flexera Software Support
North America: 888-715-4687 International: 408-642-3965